Small business phone software
3.8/5 (5 reviews)eVoice provides a wide range of phone messaging and voice communication tools for small and medium businesses, as well as freelancers. The software allows you to record personlized greetings using a selection of automated voices, accents and languages. You can set up an automated receptionist to answer incoming calls and route them to the correct person. You can also set up a customized directory menu that routes calls to extension numbers. eVoice also provides a voicemail service - a private phone number where clients can leave messages. These are then created into audio files or transcriptions and sent to your email.
Along with call routing, call forwarding, call transfers and voicemail, eVoice offers a number of other features to handle both incoming and outgoing calls. You can also use eVoice to host conference calls over the phone with up to 94 callers. You can use the app to make outbound calls with the Click to Call feature, as well as the mobile app and telephone interface. Other features include "Call Announce" - callers state their name after they have received a greeting message, when you answer the call the system will tell you the person's name so you can choose to answer or send to voicemail.
Pros
There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording.
Once I got it configured correctly, it's a great option to route income calls.
Cons
The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless.
Pros
Our firm cannot justify the expense of hiring a receptionist or answering service. Therefore the features and functionality of eVoice is a perfect fit for us.
Cons
I wish eVoice was a bit less expensive. But, I'd have to say that the features are a great value.
Bad. Really bad.
Pros
Nothing. Nothing is worth bad service in my world. Not ever.
This is my second pass at trying eVoice. I used them several years ago. Was frustrated with their horrible customer service, left and never thought of them again. Until a client wanted my feedback on their current services and features. So I signed up again and ... well... the features may seem wonderful, and eVoice can do a lot (supposedly) BUT if you have an issue or try to cancel. Fuggedaboutit.
Cons
Seriously. They will provide the lowest class of service at the lowest base point possible, and then they will charge you (repeatedly) for cancelled service.
And if you take a moment and try to Google for reviews, you'll notice something quite interesting. They haven't claimed their business on Google. Even though they are based in San Francisco. Even though they are a startup. Even though they've been around for awhile.
One guess as to why.
I've learned my lesson. On to brighter pastures.
Pros
The price of the software is what attracted me most about it. I also loved the fact that there can be voicemails as I am not able to answer the call every time. What I found great is the ability to choose your own number as well.
Cons
Sometimes, some cuts are present but very short ones so this is absolutely not as important.
This one number rings right in with all my business related number to my cell phone
Pros
I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up.
Cons
I wished they had more numbers for my area
Small Business Plans:
29.99/month: 1000 Minutes
5 Extensions
15 Numbers
49.99/month: 2000 Minutes
10 Extensions
30 Numbers
79.99/month: 4000 Minutes
15 Extensions
45 Numbers
Professional Plan:
$ 12.99/month: 300 Minutes
2 Extensions
6 Numbers
Below are some frequently asked questions for eVoice.
eVoice offers the following pricing plans:
Starting from: US$13,00/month
Free Trial: Available
Small Business Plans:
29.99/month: 1000 Minutes
5 Extensions
15 Numbers
49.99/month: 2000 Minutes
10 Extensions
30 Numbers
79.99/month: 4000 Minutes
15 Extensions
45 Numbers
Professional Plan:
$ 12.99/month: 300 Minutes
2 Extensions
6 Numbers
eVoice offers the following features:
eVoice has the following typical customers:
Freelancers, Mid Size Business, Small Business
eVoice supports the following languages:
English, French, Italian, Spanish
We do not have any information about what eVoice pricing plans
eVoice supports the following devices:
Android, iPhone, iPad
We do not have any information about what integrations eVoice has
eVoice offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking.
While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall.
I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done.
Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system.