About eVoice

eVoice provides a wide range of phone messaging and voice communication tools for small and medium businesses, as well as freelancers. The software allows you to record personlized greetings using a selection of automated voices, accents and languages. You can set up an automated receptionist to answer incoming calls and route them to the correct person. You can also set up a customized directory menu that routes calls to extension numbers. eVoice also provides a voicemail service - a private phone number where clients can leave messages. These are then created into audio files or transcriptions and sent to your email.

Along with call routing, call forwarding, call transfers and voicemail, eVoice offers a number of other features to handle both incoming and outgoing calls. You can also use eVoice to host conference calls over the phone with up to 94 callers. You can use the app to make outbound calls with the Click to Call feature, as well as the mobile app and telephone interface. Other features include "Call Announce" - callers state their name after they have received a greeting message, when you answer the call the system will tell you the person's name so you can choose to answer or send to voicemail.

Pricing starting from:

US$12,99/month

  • Free Trial

Key benefits of eVoice

  • Auto Receptionist: eVoice provides you with an automated receptionist by setting up recorded greeting and then routing calls to your desired location.

  • Auto Attendand: eVoice will automatically answer inbound calls and greet them with customized menu options. Callers are then routed their chosen extension.

  • Call forwarding: eVoice allows you to forward calls according to your defined set of rules. Route calls to a single number or multiple numbers.

  • Conference Calling: With eVoice you can carry out meetings with up to 94 callers from dispersed locations over the phone. You can choose "speak" or "listen only" options.

  • Greeting: Through eVoice you can record your own studio-quality greetings to fit your business. Customize your hold music, directory menus, marketing messages and voicemail greetings. you can choose among 10 automated voices, in 4 languages.

  • Devices

    Business size

    S M L

    Markets

    United States, United Kingdom

    Supported Languages

    English, French, Italian, Spanish

    Pricing starting from:

    US$12,99/month

    • Free Trial

    Images

    Selecting extentions and additional featurs in eVoice
    The Message Centre in eVoice
    The eVoice home page
    The Auto Attendant console on eVoice
    View 5 more
    eVoice video
    eVoice screenshot: Selecting extentions and additional featurs in eVoice eVoice screenshot: The Message Centre in eVoice eVoice screenshot: The eVoice home page eVoice screenshot: The Auto Attendant console on eVoice

    Features

    Total features of eVoice: 18

    • Automatic Notifications
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Tracking
    • Call Transfer
    • Callback Scheduling
    • Conferencing
    • Customizable Caller ID
    • Event Logs
    • Fax Management
    • Instant Messaging
    • Queue Manager
    • Reporting & Statistics
    • Request Routing
    • Scheduling
    • Video Conferencing
    • Voice Mail

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    Reviews

    Overall rating

    3,4 /5
    (11)
    Value for Money
    2,8/5
    Features
    3,5/5
    Ease of Use
    3,4/5
    Customer Support
    2,6/5

    Already have eVoice?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 11
    Stephanie M.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Everyone who calls my business raves about eVoice

    Reviewed on 2017/01/16

    You know it's great when your callers hear the jazz classic "Take Five" when their call is being...

    You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation.

    Pros

    Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!

    Cons

    Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic.

    Charles L.
    Overall rating
    • Industry: Music
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Stay Away in 2020

    Reviewed on 2020/04/17

    Used evoice for my business for years. Everything was going good until it started redirecting me to...

    Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app [SENSITIVE CONTENT HIDDEN] It is a totally unrelated evoice site.

    Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily.

    Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct.

    All I can say to folks is........ BE VERY VERY CAREFUL.

    Pros

    Easy to use but the con far outweighs the pros.

    Cons

    It appears Evoice's system is hacked by some foreign entity.

    Response from j2 Global

    Hello Charles,

    Thank you very much for taking the time to leave some feedback for us.

    Wishing you well,

    Carlos, Customer Marketing Manager

    Verified Reviewer
    Overall rating
    • Industry: Accounting
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Not a good fit for me

    Reviewed on 2019/09/26

    Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and...

    Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking.

    While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall.

    I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done.

    Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system.

    Pros

    There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording.

    Once I got it configured correctly, it's a great option to route income calls.

    Cons

    The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless.

    Response from j2 Global

    Hello,

    Thank you very much for taking the time to leave some feedback for us.

    Wishing you well,

    Carlos, Customer Marketing Manager

    Dairys F.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Terrible customer support

    Reviewed on 2021/02/02

    We've had phone calls routed to the [SENSITIVE CONTENT HIDDEN] of the company instead of live...

    We've had phone calls routed to the [SENSITIVE CONTENT HIDDEN] of the company instead of live answer. We can no longer log into the main account and no one calls or emails back

    Pros

    I liked how i was able to customize it when i was able to log in

    Cons

    Once we added the live answer we were no longer able to access our account and have had countless issues. The support team either doesn't call back or are just rude and condescending when there is an issue. Good luck getting it resolved.

    Verified Reviewer
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    eVoice fits my business needs

    Reviewed on 2017/08/18

    Pros

    Simplified pricing for solopreneurs and professionals.
    Basic features are easy to use.
    Up-time and reliable service.
    Customer support is available when you need them.
    Easy to upgrade as needed.

    Cons

    Would like to an easy-to-use interface and advanced features.
    Would like a single sign-on while using multiple products within brand.
    Would like Pay-per-call telephone answering/message taking
    Mobile app is convenient, but uses cell phone service to make calls versus allowing data/wifi connection when roaming or when phone service is not available.

    Showing 5 reviews of 11 Read all reviews

    eVoice FAQs

    Below are some frequently asked questions for eVoice.

    eVoice offers the following pricing plans:

    • Starting from: US$12,99/month
    • Free Trial: Available

    Small Business Plans: 29.99/month: 1000 Minutes 5 Extensions 15 Numbers 49.99/month: 2000 Minutes 10 Extensions 30 Numbers 79.99/month: 4000 Minutes 15 Extensions 45 Numbers Professional Plan: $ 12.99/month: 300 Minutes 2 Extensions 6 Numbers

    eVoice offers the following features:

    • After hours greeting
    • Answering rules& handling rules
    • Auto Receptionist
    • Call blocking & caller ID
    • Call logs
    • Call queuing & routing
    • Call screening & transfer
    • Click-to-call
    • Conference calling
    • Extensions & caller waiting
    • Greeting & hold music
    • Inbound fax
    • International forwarding
    • Message forwarding
    • Missed call notifications
    • Mobile app
    • Receive text messages
    • Sequential & simultaneous ring
    • Toll free numbers
    • Voicemail for mobile and email

    eVoice has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    eVoice supports the following languages:

    English, French, Italian, Spanish

    eVoice supports the following devices:

    Android, iPhone, iPad

    We do not have any information about what integrations eVoice has

    eVoice offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support

    Related categories

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