eVoice

eVoice

Small business phone software

3.8/5 (5 reviews)

eVoice Overview

eVoice provides a wide range of phone messaging and voice communication tools for small and medium businesses, as well as freelancers. The software allows you to record personlized greetings using a selection of automated voices, accents and languages. You can set up an automated receptionist to answer incoming calls and route them to the correct person. You can also set up a customized directory menu that routes calls to extension numbers. eVoice also provides a voicemail service - a private phone number where clients can leave messages. These are then created into audio files or transcriptions and sent to your email.

Along with call routing, call forwarding, call transfers and voicemail, eVoice offers a number of other features to handle both incoming and outgoing calls. You can also use eVoice to host conference calls over the phone with up to 94 callers. You can use the app to make outbound calls with the Click to Call feature, as well as the mobile app and telephone interface. Other features include "Call Announce" - callers state their name after they have received a greeting message, when you answer the call the system will tell you the person's name so you can choose to answer or send to voicemail.

Pricing

Starting from
US$13,00/month
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Europe, Latin America, United Kingdom, United States

Supported Languages

English, French, Italian, Spanish

eVoice Reviews

Overall rating
3.8/5
60% positive reviews
3
Excellent
0
Very good
1
Average
0
Poor
1
Terrible
Verified Reviewer

Not a good fit for me

Used Daily for Free Trial
Reviewed on 2019/09/26
Review Source: Capterra

Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking.

While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall.

I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done.

Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system.

Pros

There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording.

Once I got it configured correctly, it's a great option to route income calls.

Cons

The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Verified Reviewer

eVoice is a great alternative to a full-time receptionist or live answering service.

Used Daily for 1+ year
Reviewed on 2018/12/26
Review Source: Capterra

Pros

Our firm cannot justify the expense of hiring a receptionist or answering service. Therefore the features and functionality of eVoice is a perfect fit for us.

Cons

I wish eVoice was a bit less expensive. But, I'd have to say that the features are a great value.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Susan B.

Horrible Service. Zero Accountability

Used Other for 2+ years
Reviewed on 2019/06/24
Review Source: Capterra

Bad. Really bad.

Pros

Nothing. Nothing is worth bad service in my world. Not ever.

This is my second pass at trying eVoice. I used them several years ago. Was frustrated with their horrible customer service, left and never thought of them again. Until a client wanted my feedback on their current services and features. So I signed up again and ... well... the features may seem wonderful, and eVoice can do a lot (supposedly) BUT if you have an issue or try to cancel. Fuggedaboutit.

Cons

Seriously. They will provide the lowest class of service at the lowest base point possible, and then they will charge you (repeatedly) for cancelled service.

And if you take a moment and try to Google for reviews, you'll notice something quite interesting. They haven't claimed their business on Google. Even though they are based in San Francisco. Even though they are a startup. Even though they've been around for awhile.

One guess as to why.

I've learned my lesson. On to brighter pastures.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Verified Reviewer

Good software for the money

Used Weekly for 1-5 months
Reviewed on 2018/08/19
Review Source: Capterra

Pros

The price of the software is what attracted me most about it. I also loved the fact that there can be voicemails as I am not able to answer the call every time. What I found great is the ability to choose your own number as well.

Cons

Sometimes, some cuts are present but very short ones so this is absolutely not as important.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Patricia M.

One number Keeps you in Touch

Used Weekly for 1-5 months
Reviewed on 2018/08/29
Review Source: Capterra

This one number rings right in with all my business related number to my cell phone

Pros

I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up.

Cons

I wished they had more numbers for my area

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

eVoice Pricing

Starting from
US$13,00/month
Pricing options
Free Trial
Value for money

Small Business Plans:
29.99/month: 1000 Minutes
5 Extensions
15 Numbers

49.99/month: 2000 Minutes
10 Extensions
30 Numbers

79.99/month: 4000 Minutes
15 Extensions
45 Numbers

Professional Plan:
$ 12.99/month: 300 Minutes
2 Extensions
6 Numbers

eVoice Features

  • Call Routing
  • Caller ID
  • Conferencing

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Transfer
  • Chat
  • Instant Messaging
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

Additional information for eVoice

Key features of eVoice

  • After hours greeting
  • Answering rules& handling rules
  • Auto Receptionist
  • Call blocking & caller ID
  • Call logs
  • Call queuing & routing
  • Call screening & transfer
  • Click-to-call
  • Conference calling
  • Extensions & caller waiting
  • Greeting & hold music
  • Inbound fax
  • International forwarding
  • Message forwarding
  • Missed call notifications
  • Mobile app
  • Receive text messages
  • Sequential & simultaneous ring
  • Toll free numbers
  • Voicemail for mobile and email

Benefits

  • Auto Receptionist: eVoice provides you with an automated receptionist by setting up recorded greeting and then routing calls to your desired location.

  • Auto Attendand: eVoice will automatically answer inbound calls and greet them with customized menu options. Callers are then routed their chosen extension.

  • Call forwarding: eVoice allows you to forward calls according to your defined set of rules. Route calls to a single number or multiple numbers.

  • Conference Calling: With eVoice you can carry out meetings with up to 94 callers from dispersed locations over the phone. You can choose "speak" or "listen only" options.

  • Greeting: Through eVoice you can record your own studio-quality greetings to fit your business. Customize your hold music, directory menus, marketing messages and voicemail greetings. you can choose among 10 automated voices, in 4 languages.

  • eVoice FAQs

    Below are some frequently asked questions for eVoice.

    Q. What type of pricing plans does eVoice offer?

    eVoice offers the following pricing plans:

    Starting from: US$13,00/month

    Free Trial: Available

    Small Business Plans:
    29.99/month: 1000 Minutes
    5 Extensions
    15 Numbers

    49.99/month: 2000 Minutes
    10 Extensions
    30 Numbers

    79.99/month: 4000 Minutes
    15 Extensions
    45 Numbers

    Professional Plan:
    $ 12.99/month: 300 Minutes
    2 Extensions
    6 Numbers

    Q. What are the main features of eVoice?

    eVoice offers the following features:

    • After hours greeting
    • Answering rules& handling rules
    • Auto Receptionist
    • Call blocking & caller ID
    • Call logs
    • Call queuing & routing
    • Call screening & transfer
    • Click-to-call
    • Conference calling
    • Extensions & caller waiting
    • Greeting & hold music
    • Inbound fax
    • International forwarding
    • Message forwarding
    • Missed call notifications
    • Mobile app
    • Receive text messages
    • Sequential & simultaneous ring
    • Toll free numbers
    • Voicemail for mobile and email

    Q. Who are the typical users of eVoice?

    eVoice has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does eVoice support?

    eVoice supports the following languages:

    English, French, Italian, Spanish

    Q. What type of pricing plans does eVoice offer?

    We do not have any information about what eVoice pricing plans

    Q. Does eVoice support mobile devices?

    eVoice supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does eVoice integrate with?

    We do not have any information about what integrations eVoice has

    Q. What level of support does eVoice offer?

    eVoice offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support