eVoice

eVoice

Small business phone software

4.8/5 (5 reviews)

eVoice Overview

eVoice provides a wide range of phone messaging and voice communication tools for small and medium businesses, as well as freelancers. The software allows you to record personlized greetings using a selection of automated voices, accents and languages. You can set up an automated receptionist to answer incoming calls and route them to the correct person. You can also set up a customized directory menu that routes calls to extension numbers. eVoice also provides a voicemail service - a private phone number where clients can leave messages. These are then created into audio files or transcriptions and sent to your email.

Along with call routing, call forwarding, call transfers and voicemail, eVoice offers a number of other features to handle both incoming and outgoing calls. You can also use eVoice to host conference calls over the phone with up to 94 callers. You can use the app to make outbound calls with the Click to Call feature, as well as the mobile app and telephone interface. Other features include "Call Announce" - callers state their name after they have received a greeting message, when you answer the call the system will tell you the person's name so you can choose to answer or send to voicemail.

Pricing

Starting from
$13/month
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Europe, Latin America, United Kingdom, United States

Supported Languages

English, French, Italian, Spanish

eVoice Reviews

Overall rating
4.8/5
100% positive reviews
4
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Stephanie M.

Everyone who calls my business raves about eVoice

Used Daily for 2+ years
Reviewed on 2017/01/16
Review Source

You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation.

Pros

Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!

Cons

Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

eVoice fits my business needs

Used Daily for 6-12 months
Reviewed on 2017/08/18
Review Source

Pros

Simplified pricing for solopreneurs and professionals.
Basic features are easy to use.
Up-time and reliable service.
Customer support is available when you need them.
Easy to upgrade as needed.

Cons

Would like to an easy-to-use interface and advanced features.
Would like a single sign-on while using multiple products within brand.
Would like Pay-per-call telephone answering/message taking
Mobile app is convenient, but uses cell phone service to make calls versus allowing data/wifi connection when roaming or when phone service is not available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

eVoice is a great alternative to a full-time receptionist or live answering service.

Used Daily for 1+ year
Reviewed on 2018/12/26
Review Source: Capterra

Pros

Our firm cannot justify the expense of hiring a receptionist or answering service. Therefore the features and functionality of eVoice is a perfect fit for us.

Cons

I wish eVoice was a bit less expensive. But, I'd have to say that the features are a great value.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Good software for the money

Used Weekly for 1-5 months
Reviewed on 2018/08/19
Review Source: Capterra

Pros

The price of the software is what attracted me most about it. I also loved the fact that there can be voicemails as I am not able to answer the call every time. What I found great is the ability to choose your own number as well.

Cons

Sometimes, some cuts are present but very short ones so this is absolutely not as important.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Patricia M.

One number Keeps you in Touch

Used Weekly for 1-5 months
Reviewed on 2018/08/29
Review Source: Capterra

This one number rings right in with all my business related number to my cell phone

Pros

I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up.

Cons

I wished they had more numbers for my area

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

eVoice Pricing

Starting from
$13/month
Pricing options
Free Trial
Value for money

Small Business Plans:
29.99/month: 1000 Minutes
5 Extensions
15 Numbers

49.99/month: 2000 Minutes
10 Extensions
30 Numbers

79.99/month: 4000 Minutes
15 Extensions
45 Numbers

Professional Plan:
$ 12.99/month: 300 Minutes
2 Extensions
6 Numbers

eVoice Features

  • Call Routing
  • Caller ID
  • Conferencing

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Transfer
  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for eVoice

Key features of eVoice

  • After hours greeting
  • Answering rules& handling rules
  • Auto Receptionist
  • Call blocking & caller ID
  • Call logs
  • Call queuing & routing
  • Call screening & transfer
  • Click-to-call
  • Conference calling
  • Extensions & caller waiting
  • Greeting & hold music
  • Inbound fax
  • International forwarding
  • Message forwarding
  • Missed call notifications
  • Mobile app
  • Receive text messages
  • Sequential & simultaneous ring
  • Toll free numbers
  • Voicemail for mobile and email

Benefits

  • Auto Receptionist: eVoice provides you with an automated receptionist by setting up recorded greeting and then routing calls to your desired location.

  • Auto Attendand: eVoice will automatically answer inbound calls and greet them with customized menu options. Callers are then routed their chosen extension.

  • Call forwarding: eVoice allows you to forward calls according to your defined set of rules. Route calls to a single number or multiple numbers.

  • Conference Calling: With eVoice you can carry out meetings with up to 94 callers from dispersed locations over the phone. You can choose "speak" or "listen only" options.

  • Greeting: Through eVoice you can record your own studio-quality greetings to fit your business. Customize your hold music, directory menus, marketing messages and voicemail greetings. you can choose among 10 automated voices, in 4 languages.

  • eVoice FAQs

    Below are some frequently asked questions for eVoice.

    Q. What type of pricing plans does eVoice offer?

    eVoice offers the following pricing plans:

    Starting from: $13/month

    Free Trial: Available

    Small Business Plans:
    29.99/month: 1000 Minutes
    5 Extensions
    15 Numbers

    49.99/month: 2000 Minutes
    10 Extensions
    30 Numbers

    79.99/month: 4000 Minutes
    15 Extensions
    45 Numbers

    Professional Plan:
    $ 12.99/month: 300 Minutes
    2 Extensions
    6 Numbers

    Q. What are the main features of eVoice?

    eVoice offers the following features:

    • After hours greeting
    • Answering rules& handling rules
    • Auto Receptionist
    • Call blocking & caller ID
    • Call logs
    • Call queuing & routing
    • Call screening & transfer
    • Click-to-call
    • Conference calling
    • Extensions & caller waiting
    • Greeting & hold music
    • Inbound fax
    • International forwarding
    • Message forwarding
    • Missed call notifications
    • Mobile app
    • Receive text messages
    • Sequential & simultaneous ring
    • Toll free numbers
    • Voicemail for mobile and email

    Q. Who are the typical users of eVoice?

    eVoice has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does eVoice support?

    eVoice supports the following languages:

    English, French, Italian, Spanish

    Q. What type of pricing plans does eVoice offer?

    We do not have any information about what eVoice pricing plans

    Q. Does eVoice support mobile devices?

    eVoice supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does eVoice integrate with?

    We do not have any information about what integrations eVoice has

    Q. What level of support does eVoice offer?

    eVoice offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support