Akio

Multi-channel customer relations management platform

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Akio Overview

What is Akio?

Akio.CX is a cross-channel customer relations platform, combined with advanced text analysis of customer feedback.

Akio is designed to help companies optimise the customer service experience and improve customer knowledge.

Akio Overview

Pricing

Starting from
€50,00

Pricing options

Free Trial
Subscription

Contact Akio for detailed pricing information. Price varies depending on the number of channels and the number of users.


Akio Features

Devices
Business size
S M L
Markets
Canada, United Kingdom, Australia, Germany
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Akio video Akio video Akio screenshot:
User recommendation
0/10
Based on 0 user ratings
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Akio Pricing

Akio Pricing

Starting from
€50,00
Free Trial
Subscription

Contact Akio for detailed pricing information. Price varies depending on the number of channels and the number of users.

Contact Akio for detailed pricing information. Price varies depending on the number of channels and the number of users.

Value for Money
0/5
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Akio Features

Akio Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
0/5
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Categories

Additional information for Akio

Additional information for Akio

Key features of Akio

  • API
  • Answer & themed search
  • Call center management
  • Call list management
  • Call routing
  • Call transfer
  • Contact history
  • Contact management
  • Customizable reporting & statistics
  • Knowledge base
  • Multi-channel management
  • Natural language search
  • Queue manager
  • SMS integration
  • Voice mail

Benefits

Native omnichannel cloud platform
All traditional and digital channels in one place: telephone, email, chat and social media.

Simple and user-friendly
A unified customer service platform. Agents have access to a customised application that enables them to provide an omnichannel experience to all customers.

Customer-centric
A unified omnichannel knowledge base is available to your agents at all times, regardless of the channel they are using to communicate with your customers.

Cutting-edge technology
All of our applications can easily be integrated with other business applications through APIs, webhooks, connectors and more.

Akio FAQs

Akio FAQs

Below are some frequently asked questions for Akio.

Q. What type of pricing plans does Akio offer?

Akio offers the following pricing plans:

Starting from: €50,00

Pricing model: Subscription

Free Trial: Not Available

Contact Akio for detailed pricing information. Price varies depending on the number of channels and the number of users.

Q. What are the main features of Akio?

Akio offers the following features:

  • API
  • Answer & themed search
  • Call center management
  • Call list management
  • Call routing
  • Call transfer
  • Contact history
  • Contact management
  • Customizable reporting & statistics
  • Knowledge base
  • Multi-channel management
  • Natural language search
  • Queue manager
  • SMS integration
  • Voice mail

Q. Who are the typical users of Akio?

Akio has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Akio support?

Akio supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Akio offer?

Akio has the following pricing plans:

Subscription

Q. Does Akio support mobile devices?

We do not have any information about what devices Akio supports

Q. What other apps does Akio integrate with?

We do not have any information about what integrations Akio has

Q. What level of support does Akio offer?

Akio offers the following support options:

Phone Support, Knowledge Base, Online Support