Akio Unified Interaction Center

Multi-channel customer relations management platform

About Akio Unified Interaction Center

Akio.CX is a cross-channel customer relations platform, combined with advanced text analysis of customer feedback.

Akio is designed to help companies optimise the customer service experience and improve customer knowledge.

Key benefits of Akio Unified Interaction Center

Native omnichannel cloud platform
All traditional and digital channels in one place: telephone, email, chat and social media.

Simple and user-friendly
A unified customer service platform. Agents have access to a customised application that enables them to provide an omnichannel experience to all customers.

Customer-centric
A unified omnichannel knowledge base is available to your agents at all times, regardless of the channel they are using to communicate with your customers.

Cutting-edge technology
All of our applications can easily be integrated with other business applications through APIs, webhooks, connectors and more.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Images

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Akio Unified Interaction Center video
Akio Unified Interaction Center video
Akio Unified Interaction Center screenshot:

Features

Total features of Akio Unified Interaction Center: 120

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Audience Targeting
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • Boolean Search
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Decision Support Software
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Data Presentation
  • IVR / Voice Recognition
  • Impact Measurement
  • Inbound Call Center
  • Influencer Tracking
  • Interaction Tracking
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Language Detection
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Review Monitoring
  • Review Notification
  • Routing
  • SMS Messaging
  • Scheduled / Automated Reports
  • Search/Filter
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Summarization
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Taxonomy Classification
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Ticket Management
  • Topic Clustering
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Management

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Akio Unified Interaction Center FAQs

Below are some frequently asked questions for Akio Unified Interaction Center.

Akio Unified Interaction Center offers the following pricing plans:

  • Starting from: €40,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Akio for detailed pricing information. Price varies depending on the number of channels and the number of users.

We do not have any information about Akio Unified Interaction Center features

Akio Unified Interaction Center has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Akio Unified Interaction Center supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Akio Unified Interaction Center supports the following devices:

We do not have any information about what integrations Akio Unified Interaction Center has

Akio Unified Interaction Center offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Akio Unified Interaction Center.