RescueAssist

RescueAssist

Remote support software

4.8/5 (0 reviews)

RescueAssist Overview

RescueAssist - formerly GoToAssist - provides a remote support solution for IT managers and technicians to access and control devices remotely, carry out in-session chat, transfer files and remotely configure and reboot devices. The complete remote support solution provides two-way screen sharing so that both technicians and customers can share each other's screens. Live remote support can be offered on both PC and Mac devices, as well as from and on smart phones and other mobile devices.

RescueAssist provides you with the ability to collaborate and share tasks with team members by inviting other support technicians to sessions and transferring remote support sessions to other reps. The Management Center allows you to assign tasks, permissions and access to multiple technicians. Each rep can support up to 8 customers at a time. Technicians can also use the app to access and control unattended devices to fix problems even when an end user is not present. Furthermore, RescueAssist offers session reporting and session recording to track time spent on tasks and keep audit trails.

Pricing

Starting from
US$69,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English, French, German

RescueAssist Pricing

Starting from
US$69,00
Pricing options
Free Trial
Subscription
Value for money

$69 p/month for 1 technician
$345 p/month for 5 technicians
$690 p/month for 10 technicians

Prices continue to scale depending on the number of technicians

Free for 30 days

RescueAssist Features

  • Chat

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for RescueAssist

Key features of RescueAssist

  • Access and Control Unattended Computers
  • Annotation Tools
  • Control PC and Mac computers
  • Customer-Initiated Support
  • File Transfer
  • In-Session Chat
  • Integrated Service Desk Module
  • Integration APIs
  • Mobile Device Remote Support
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Remote Desktop Support (RDP)
  • Remote Diagnostics
  • Session Recording
  • Session Reporting
  • Support from iPad or Android device
  • Team-Based Support
  • Two-Way Screen Sharing
  • Unlimited Live End-User Support
  • integration with Get Satisfaction Communities.

Benefits

  • Unlimited Live End-User Support: In one click you can transform a phone session to an online support session. Control end user' PC and Mac devices.

  • Control Unattended Computers: Get access to unattended machines for emergency work or routine maintenance by deploying a small piece of software ahead of time.

  • Team Management Center: Assign jobs to multiple technicians at once, give them permissions and decide which unattended machines they can access.

  • Mobile Device Remote Support: Deliver remote support from any iPhone, iPad or Android device. Conduct chat sessions, update profiles and configure mobile devices.

  • Customer-Initiated Support: Your customers can use the chat tool to connect with support reps by integrating RescueAssist with your website, support community or self-service portal.

  • Dynamic Remote Support: Multi-Session for up to 8 customers at a time, file transfer, reboot/ reconnect, invite other support reps to a session and transfer sessions.

  • Session Reporting: Take notes during the session, track time spent, and record sessions and download them to your archive for training and auditing.

  • RescueAssist FAQs

    Below are some frequently asked questions for RescueAssist.

    Q. What type of pricing plans does RescueAssist offer?

    RescueAssist offers the following pricing plans:

    Starting from: US$69,00

    Pricing model: Subscription

    Free Trial: Available

    $69 p/month for 1 technician
    $345 p/month for 5 technicians
    $690 p/month for 10 technicians

    Prices continue to scale depending on the number of technicians

    Free for 30 days

    Q. What are the main features of RescueAssist?

    RescueAssist offers the following features:

    • Access and Control Unattended Computers
    • Annotation Tools
    • Control PC and Mac computers
    • Customer-Initiated Support
    • File Transfer
    • In-Session Chat
    • Integrated Service Desk Module
    • Integration APIs
    • Mobile Device Remote Support
    • Multi-Monitor Navigation
    • Multi-Session Support
    • Remote Desktop Support (RDP)
    • Remote Diagnostics
    • Session Recording
    • Session Reporting
    • Support from iPad or Android device
    • Team-Based Support
    • Two-Way Screen Sharing
    • Unlimited Live End-User Support
    • integration with Get Satisfaction Communities.

    Q. Who are the typical users of RescueAssist?

    RescueAssist has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does RescueAssist support?

    RescueAssist supports the following languages:

    English, French, German

    Q. What type of pricing plans does RescueAssist offer?

    RescueAssist has the following pricing plans:

    Subscription

    Q. Does RescueAssist support mobile devices?

    RescueAssist supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does RescueAssist integrate with?

    RescueAssist integrates with the following applications:

    APIANT, Alloy Navigator, Atera, Lead Guerrilla, Mautic, ProjectManager.com, SolarWinds Service Desk, Vision Helpdesk, Vivocha, Zendesk

    Q. What level of support does RescueAssist offer?

    RescueAssist offers the following support options:

    Knowledge Base, Online Support, Phone Support