About Jitbit Helpdesk

JitBit Help Desk is a support ticket system application that covers all the basic features expected from this kind of app: ticket routing, ticket filters and categorization. knowledgebase, canned replies and auto-responder, file-attachments, asset tracking and reporting. Furthermore JitBit is multilingual and has a native Android and iPhone app optimized for both smart phones and tablets. JitBit Help Desk offers automation rules to define custom actions triggered by certain events.

JitBit Help Desk uses a ticket grid view to show the status of all new and ongoing tickets, the grid uses filters to customize your view of all tickets. You can also group and merge tickets, categorize tickets and assign tickets to specific team members. You can tag tickets, adding multiple tags to tickets such as "review", "feature request" and so on. Through the use of filters, categories and tags JitBit Help Desk allows you to generate reports for measure team and business KPIs.

Key benefits of Jitbit Helpdesk

  • Support Widget: Place a few lines of JavaScript on your website to integrate a support form on your webpages.

  • Customization: Change the colors of your helpdesk ticketing system to match your brand, and add your own logo.

  • Email Management: Converts emails to tickets automatically and checks your mailbox for new requests.

  • Ticket Management: Categorize incoming tickets, add tags and route tickets to the right person.

  • Ticket Overview: Use the ticket grid to see an overview of all ongoing customer requests and all related information, files and attachments. The grid can be narrowed down using filters.

  • Reports: Measure your team's performance and monitor how your customer support levels change over time.

  • Automated Rules: Set actions to be automatically triggered when tickets are associated with certain filters.

  • Devices

    Business size

    S M L

    Markets

    Australia, United States

    Supported Languages

    English

    Images

    JitBit Help Desk live chat tool
    JitBit Help Desk iPhone app
    Ticket summaries in JitBit Help Desk
    Reports in JitBit Help Desk
    View 5 more
    Jitbit Helpdesk video
    Jitbit Helpdesk screenshot: JitBit Help Desk live chat tool Jitbit Helpdesk screenshot: JitBit Help Desk iPhone app Jitbit Helpdesk screenshot: Ticket summaries in JitBit Help Desk Jitbit Helpdesk screenshot: Reports in JitBit Help Desk

    Features

    Total features of Jitbit Helpdesk: 48

    • "What If" Scenarios
    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Alerts / Escalation
    • Automated Routing
    • Billable Items Tracking
    • Call Center Management
    • Categorisation/Grouping
    • Chat/Messaging
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Customizable Templates
    • Data Import/Export
    • Document Storage
    • Email Management
    • Email Templates
    • Event Triggered Actions
    • Filtering
    • IT Asset Management
    • Interaction Tracking
    • Knowledge Base Management
    • Macros/Templated Responses
    • Monitoring
    • Multi-Channel Communication
    • Multi-Language
    • Network Monitoring
    • Project Time Tracking
    • Queue Management
    • Real Time Reporting
    • Real-Time Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Search/Filter
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Support Ticket Management
    • Support Ticket Tracking
    • Tagging
    • Ticket Management
    • Website Integration
    • Widgets
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4,6 /5
    (29)
    Value for Money
    4,3/5
    Features
    4,2/5
    Ease of Use
    4,6/5
    Customer Support
    4,5/5

    Already have Jitbit Helpdesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 29
    Matt F.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fantastic Self Host Helpdesk

    Reviewed on 2018/11/04

    Pros

    The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual.
    With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level.
    The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.
    There is also a well build mobile application available.

    Cons

    The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

    Michael M.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Jitbit - The best Bang for the Buck!

    Reviewed on 2019/07/19

    Jitbit has provided me clear viability into my current workload for my team.
    I am now able to...

    Jitbit has provided me clear viability into my current workload for my team.
    I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

    Pros

    Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

    Cons

    There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

    Verified Reviewer
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Ottima soluzione per la gestione dei ticket

    Reviewed on 2021/04/08

    Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il...

    Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il sistema di risposte interno al ticket, di cui apprezzo il campo di testo a cui è possibile allegare qualsiasi documento, oppure incollare direttamente uno screenshot. Comoda la possibilità di personalizzare le impostazioni per configurare gruppi di utenti, ad es. "Reparto IT", "Reparto Vendite" e così via, e gli agenti assegnati a tali gruppi riceveranno notifiche tramite posta elettronica. Comoda la possibilità di collegare due ticket, oppure di unirli.

    Pros

    In generale permette di avere una chiara visione del attuale carico di lavoro per ciascun elemento del team. Inoltre struttura il flusso di lavoro in modo efficiente e permette di interagire con gli altri reparti in modo veloce. Molto comoda l'Integrazione della posta elettronica, che permette di rispondere ai ticket via mail. Ho davvero apprezzato l'integrazione con Trello. Molto interessante la possibilità di sapere in tempo reale di sapere chi sta guardando o scrivendo un ticket, tramite gli alert "anche l'utente X sta guardando questo ticket e sta digitando una risposta"

    Cons

    Non ho rilevato nessun difetto strutturale. Per quanto riguarda la versione mobile, non c'è la funzione "Cerca" e il layout non è organizzato come nella versione desktop: questo aspetto è molto migliorabile.

    Jeofrey Z.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 10 000+ Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Worst Customer Service

    Reviewed on 2017/01/30

    Worst customer service ever, The App doesn't work. Please keep your money. You will never get this...

    Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

    Pros

    Nothing, It didn't work

    Cons

    It doesn't work

    Response from Alex

    We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.

    Verified Reviewer
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Affordable and easy

    Reviewed on 2016/09/26

    We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the...

    We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.

    Pros

    Low price, responsive customer support, very nice UI.

    Cons

    Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this.

    Showing 5 reviews of 29 Read all reviews

    Jitbit Helpdesk FAQs

    Below are some frequently asked questions for Jitbit Helpdesk.

    Jitbit Helpdesk offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about Jitbit Helpdesk features

    Jitbit Helpdesk has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Jitbit Helpdesk supports the following languages:

    English

    Jitbit Helpdesk supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Jitbit Helpdesk integrates with the following applications:

    Asana, Bitbucket, Dropbox Business, GitHub, Google Drive, Harvest, HipChat, Jira, Microsoft Visual Studio, Slack, Trello, WordPress, Zapier

    Jitbit Helpdesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Jitbit Helpdesk.