Meltwater

Monitor, analyse & engage online conversations in real-time.

About Meltwater

As a global pioneer in online media monitoring and media intelligence, Meltwater stands out as the most comprehensive all-in-one solution for public relations, communications, and marketing professionals.

Sift through news stories, social media postings, and many other media types so that you can monitor everything relevant to your brand, competitors, and industry. Our innovative AI-driven media monitoring technology, in conjunction with our global network of partnerships, provides our clients access to content on a local, national, and global level.

Powered by the largest content database in the industry, our reports clear the clutter to bring you actionable insights. We understand that every organisation has different KPI’s when it comes to measuring results. Using our extensive range of metrics, clients can customise the service to their needs to better understand their return on investment and results.

Key benefits of Meltwater

Listen: Gain insight into more than 275,000 global online news sources, Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.

Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.

Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.

Devices

Business size

S M L

Images

Dashboards provide real-time analysis, captured in a series of interactive widgets. You can view the data behind each analysis. As dashboards are custom-made, you can be as high-level or granular as you like.
Personalise your dashboard using widgets such as media exposure, share of voice, sentiment, trending topics, top publishers, top influencers, website traffic impact, geo presence and more!
Our advanced and easy to use 'boolean search' system helps you cut through the noise and find the conversations most relevant to you.
Create PR worthy press lists. Find relevant journalists who write on specific topics of interest to you, no matter how niche. Meltwater's innovative feature, Keyword Search, helps discover influencers based on the content of their recent articles.
Engage with journalists using personalised outreach. Send your press release and measure its impact in real-time with Meltwater readership analytics. Use insights to track your outreach efforts and optimise future releases.
Stay informed wherever you are with Meltwater's mobile app! The app is a modern and convenient way to keep tabs on a story in real-time. Get updated when an important event occurs via push notification.
View 7 more
Meltwater video
Meltwater video
Meltwater screenshot: Dashboards provide real-time analysis, captured in a series of interactive widgets. You can view the data behind each analysis. As dashboards are custom-made, you can be as high-level or granular as you like. Meltwater screenshot: Personalise your dashboard using widgets such as media exposure, share of voice, sentiment, trending topics, top publishers, top influencers, website traffic impact, geo presence and more! Meltwater screenshot: Our advanced and easy to use 'boolean search' system helps you cut through the noise and find the conversations most relevant to you. Meltwater screenshot: Create PR worthy press lists. Find relevant journalists who write on specific topics of interest to you, no matter how niche. Meltwater's innovative feature, Keyword Search, helps discover influencers based on the content of their recent articles. Meltwater screenshot: Engage with journalists using personalised outreach. Send your press release and measure its impact in real-time with Meltwater readership analytics. Use insights to track your outreach efforts and optimise future releases. Meltwater screenshot: Stay informed wherever you are with Meltwater's mobile app! The app is a modern and convenient way to keep tabs on a story in real-time. Get updated when an important event occurs via push notification.

Features

Total features of Meltwater: 68

  • API
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Article Author Database
  • Audience Targeting
  • Automated Publishing
  • Behavior Analytics
  • Benchmarking
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Channel Attribution
  • Clippings Management
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Digital Asset Management
  • Email Distribution
  • Engagement Analytics
  • Impact Measurement
  • Influencer Discovery
  • Influencer Relationship Management
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • List Management
  • Marketing Automation
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Press Monitoring
  • Press Release Builder
  • Project Management
  • Real Time Analytics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Marketing
  • Social Media Monitoring
  • Trend Analysis
  • Website Analytics
  • Website Monitoring
  • Widgets
  • Workflow Management

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Reviews

Overall rating

3,9 /5
(70)
Value for Money
3,4/5
Features
3,9/5
Ease of Use
3,9/5
Customer Support
3,8/5

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Showing 5 reviews of 70
Javier victor marian B.
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

best monitoring media software

Reviewed on 2019/07/21

best tool for monitoring media outlets in latin america!

best tool for monitoring media outlets in latin america!

Pros

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

Dede C.
Overall rating
  • Industry: Utilities
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One tool that does almost everything we need

Reviewed on 2020/10/30

We've been using it in this office for about 2 years now, and I used them previously at another...

We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Pros

The dashboard for easy monitoring of our media and social coverage.

Cons

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Response from Meltwater

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

Jo B.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredibly Intuitive

Reviewed on 2021/03/25

The team are available on hand if needed, and very helpful and supportive of training, very much...

The team are available on hand if needed, and very helpful and supportive of training, very much solution led in all areas. It's always been a positive experience working with them.

Pros

It's a great, easy to set up and easy to use platform, even if you're only using some of the features occasionally. In a small team it's really important to be able to utilise time effectively and this is a great tool to achieve that and cost effective too.

Cons

Nothing really - it's easy to use and great for what our organisation currently needs.

Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

An acceptable tool that allows us to track our Media impact

Reviewed on 2019/08/06

An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if...

An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.

Pros

A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.

Cons

the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.

David C.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Deceptive business practices and horrible customer service

Reviewed on 2021/01/06

Avoid this company at all costs. They have unethical and deceptive business practices.

Avoid this company at all costs. They have unethical and deceptive business practices.

Pros

It's easy to use and offers a robust contact list for reporters and media outlets. The daily reports are also helpful in seeing media mentions and areas of interest.

Cons

The customer service and their business practices are just unethical and deceptive. I caution anyone who is considering meltwater to understand that they will be automatically renewed for the next year if they don't give 90 days notice. Where is this listed? In a URL you have to click on that's buried in your agreement they send you. They don't separate it out, highlight it, or tell you anywhere else. Their customer service and management couldn't care less that they dupe you into another year at thousands of dollars. I wouldn't give this company the time of day, let alone my business ever again. Avoid at all costs.

Response from Meltwater

Hi David, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use this as an opportunity to improve.

Showing 5 reviews of 70 Read all reviews

Meltwater FAQs

Below are some frequently asked questions for Meltwater.

Meltwater offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

Pricing is modular and offered upon request.

We do not have any information about Meltwater features

Meltwater has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Meltwater supports

Meltwater supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Meltwater has

Meltwater offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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