Meltwater

Monitor, analyse & engage online conversations in real-time.

About Meltwater

As a global pioneer in online media monitoring and media intelligence, Meltwater stands out as the most comprehensive all-in-one solution for public relations, communications, and marketing professionals.

Sift through news stories, social media postings, and many other media types so that you can monitor everything relevant to your brand, competitors, and industry. Our innovative AI-driven media monitoring technology, in conjunction with our global network of partnerships, provides our clients access to content on a local, national, and global level.

Powered by the largest content database in the industry, our reports clear the clutter to bring you actionable insights. We understand that every organisation has different KPI’s when it comes to measuring results. Using our extensive range of metrics, clients can customise the service to their needs to better understand their return on investment and results.


Key benefits of Meltwater

Listen: Gain insight into more than 275,000 global online news sources, Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.

Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.

Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.


Images

Meltwater Software - Dashboards provide real-time analysis, captured in a series of interactive widgets. You can view the data behind each analysis. As dashboards are custom-made, you can be as high-level or granular as you like.
Meltwater Software - Personalise your dashboard using widgets such as media exposure, share of voice, sentiment, trending topics, top publishers, top influencers, website traffic impact, geo presence and more!
Meltwater Software - Our advanced and easy to use 'boolean search' system helps you cut through the noise and find the conversations most relevant to you.
Meltwater Software - Create PR worthy press lists. Find relevant journalists who write on specific topics of interest to you, no matter how niche. Meltwater's innovative feature, Keyword Search, helps discover influencers based on the content of their recent articles.
Meltwater Software - Engage with journalists using personalised outreach. Send your press release and measure its impact in real-time with Meltwater readership analytics. Use insights to track your outreach efforts and optimise future releases.
Meltwater Software - Stay informed wherever you are with Meltwater's mobile app! The app is a modern and convenient way to keep tabs on a story in real-time. Get updated when an important event occurs via push notification.
View 8 more
Meltwater video
Meltwater video
Meltwater Software - Dashboards provide real-time analysis, captured in a series of interactive widgets. You can view the data behind each analysis. As dashboards are custom-made, you can be as high-level or granular as you like.
Meltwater Software - Personalise your dashboard using widgets such as media exposure, share of voice, sentiment, trending topics, top publishers, top influencers, website traffic impact, geo presence and more!
Meltwater Software - Our advanced and easy to use 'boolean search' system helps you cut through the noise and find the conversations most relevant to you.
Meltwater Software - Create PR worthy press lists. Find relevant journalists who write on specific topics of interest to you, no matter how niche. Meltwater's innovative feature, Keyword Search, helps discover influencers based on the content of their recent articles.
Meltwater Software - Engage with journalists using personalised outreach. Send your press release and measure its impact in real-time with Meltwater readership analytics. Use insights to track your outreach efforts and optimise future releases.
Meltwater Software - Stay informed wherever you are with Meltwater's mobile app! The app is a modern and convenient way to keep tabs on a story in real-time. Get updated when an important event occurs via push notification.

Not sure about Meltwater? Compare with a popular alternative

Meltwater

4,0 (91)
VS.
Highly reviewed

Starting Price

US$5 000,00
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

117
116

Integrations

No integrations found
85

Ease of Use

3,9 (91)
4,5 (3 268)

Value for Money

3,4 (91)
4,4 (3 268)

Customer Service

3,6 (91)
4,5 (3 268)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Freshdesk

4,5
#1 Alternative to Meltwater
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Brandwatch

4,3
#2 Alternative to Meltwater
Understand your market with advanced consumer intelligence. Engage with your customers with best-in-class social media...

CarmaLink

4,6
#3 Alternative to Meltwater
Carmalink is a no-hassle GPS tracking and driver safety solution for construction and service fleets

Semrush

4,7
#4 Alternative to Meltwater
Semrush is a leading online visibility management software-as-a-service platform.

Reviews

Overall rating

4,0 /5
(91)
Value for Money
3,4/5
Features
4,0/5
Ease of Use
3,9/5
Customer Support
3,6/5

Already have Meltwater?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 91
Marah
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great resource for keeping up with the latest news and events.

Reviewed on 2023/01/10

Meltwater has helped us stay ahead of the competition on social media by giving us timely informatio...

Meltwater has helped us stay ahead of the competition on social media by giving us timely information on the topics we care about, which in turn has allowed us to refine our thinking and set up the most effective processes and tactics to reach our goals.

Pros

We were able to work together more efficiently thanks to Meltwater, and we were able to locate the information we required from social media platforms with greater ease because of the organization provided by the tool. Meltwater's search function is quite adaptable, providing us with a plethora of alternatives for precise tracking of what we're looking for, where we can simply prepare the topic that we're waiting for to be published, and when it's published on social media. To make sure we're always on the ball, Meltwater will provide us alerts instantly. Meltwater has a fantastic knack for laying down the information gathered in a way that is simple to understand for anyone.

Cons

While the simplistic nature of Meltwater's charts is a source of frustration for me, I have faith that the Meltwater will make efforts to enhance them in future versions.

David
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Deceptive business practices and horrible customer service

Reviewed on 2021/01/06

Avoid this company at all costs. They have unethical and deceptive business practices.

Avoid this company at all costs. They have unethical and deceptive business practices.

Pros

It's easy to use and offers a robust contact list for reporters and media outlets. The daily reports are also helpful in seeing media mentions and areas of interest.

Cons

The customer service and their business practices are just unethical and deceptive. I caution anyone who is considering meltwater to understand that they will be automatically renewed for the next year if they don't give 90 days notice. Where is this listed? In a URL you have to click on that's buried in your agreement they send you. They don't separate it out, highlight it, or tell you anywhere else. Their customer service and management couldn't care less that they dupe you into another year at thousands of dollars. I wouldn't give this company the time of day, let alone my business ever again. Avoid at all costs.

Response from Meltwater

Hi David, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use this as an opportunity to improve.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disingenuous business practices

Reviewed on 2018/12/11

Our organization is a client of Meltwater's and found the service was not benefiting us. The...

Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial.

I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services were to end January 14, 2019. At no time did they mention automatic renewal or that I needed to send a formal notice of termination.

On December 7th, in response to their many emails asking me to sign the renewal confirmation I advised them we would definitely not be renewing - 38 days before the services were to end. For the first time, they advised me we were automatically renewed and they would be sending us a bill. They said it was "preset"

I asked for the contract and was shocked to see the termination terms aren't even listed on the main contract page - they are instead buried in a link, under topics such as spam. A link, of course, can be altered at any time.

The contract document defines start and end dates, and makes no mention of automatic renewal. Your account reps make no mention of automatic renewal. I find this disingenuous.

Pros

Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet.

Cons

It is redundant and doesn't deal with reality.

Amanda
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great social media monitoring & journalist database tool

Reviewed on 2019/12/10

Tip to your sales team: stop being so aggressive and reading from a script it gets very annoying.

Tip to your sales team: stop being so aggressive and reading from a script it gets very annoying.

Pros

They have an extensive journalist database and their social media platform is great. Can connect several different clients' accounts and schedule posts and the metrics are great

Cons

Their sales team is extremely aggressive. Only hear from account reps when it's time for renewal and after you sign up they go silent when you have an actual issue.

Katie
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Meltwater is a Capable Social Monitoring Tool!

Reviewed on 2019/05/06

We primarily use Meltwater as a social media monitoring tool. We're a global organization, so it...

We primarily use Meltwater as a social media monitoring tool. We're a global organization, so it can be difficult to have a full picture of how our business is being referenced across the world. But Meltwater solves that problem!

Pros

Meltwater is very useful in being able to monitor what is being said about our company on a global scale on social media. I get an email every morning that shows me exactly who is saying what and on which platform. It links out to these references as well! From here I can take action and ensure that I'm staying ahead of any negative - and positive - remarks.

Cons

Meltwater's platform can be a bit tricky to learn. It's not a very simple platform - though it's relatively drag-and-drop, but you have to be uber-aware of how to put together the lists you need so everything will be monitored correctly. That's where the Account Managers come into play. So, on the whole, if you don't have a lot of time to learn the platform. I have no doubt it's easy once you get the hang of it, but I don't have that luxury!

Showing 5 reviews of 91 Read all reviews

Meltwater FAQs

Below are some frequently asked questions for Meltwater.

Meltwater offers the following pricing plans:

  • Starting from: US$5 000,00
  • Free Trial: Available

Pricing is modular and offered upon request.

Meltwater has the following typical customers:

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Meltwater supports the following languages:

Chinese, Dutch, English, French, German, Irish, Italian, Japanese, Norwegian, Portuguese, Spanish, Swedish

Meltwater supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Meltwater has

Meltwater offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Meltwater.