Meltwater

Monitor, analyse & engage online conversations in real-time.

4 /5 (59 reviews) Write a Review!

Meltwater Overview

What is Meltwater?

As a global pioneer in online media monitoring and media intelligence, Meltwater stands out as the most comprehensive all-in-one solution for public relations, communications, and marketing professionals.

Sift through news stories, social media postings, and many other media types so that you can monitor everything relevant to your brand, competitors, and industry. Our innovative AI-driven media monitoring technology, in conjunction with our global network of partnerships, provides our clients access to content on a local, national, and global level.

Powered by the largest content database in the industry, our reports clear the clutter to bring you actionable insights. We understand that every organisation has different KPI’s when it comes to measuring results. Using our extensive range of metrics, clients can customise the service to their needs to better understand their return on investment and results.

Meltwater Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing is modular and offered upon request.


Meltwater Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Dashboards provide real-time analysis, captured in a series of interactive widgets. You can view the data behind each analysis. As dashboards are custom-made, you can be as high-level or granular as you like.
Personalise your dashboard using widgets such as media exposure, share of voice, sentiment, trending topics, top publishers, top influencers, website traffic impact, geo presence and more!
Our advanced and easy to use 'boolean search' system helps you cut through the noise and find the conversations most relevant to you.
Create PR worthy press lists. Find relevant journalists who write on specific topics of interest to you, no matter how niche. Meltwater's innovative feature, Keyword Search, helps discover influencers based on the content of their recent articles.
Engage with journalists using personalised outreach. Send your press release and measure its impact in real-time with Meltwater readership analytics. Use insights to track your outreach efforts and optimise future releases.
Stay informed wherever you are with Meltwater's mobile app! The app is a modern and convenient way to keep tabs on a story in real-time. Get updated when an important event occurs via push notification.
Meltwater video Meltwater video Meltwater screenshot: Dashboards provide real-time analysis, captured in a series of interactive widgets. You can view the data behind each analysis. As dashboards are custom-made, you can be as high-level or granular as you like. Meltwater screenshot: Personalise your dashboard using widgets such as media exposure, share of voice, sentiment, trending topics, top publishers, top influencers, website traffic impact, geo presence and more! Meltwater screenshot: Our advanced and easy to use 'boolean search' system helps you cut through the noise and find the conversations most relevant to you. Meltwater screenshot: Create PR worthy press lists. Find relevant journalists who write on specific topics of interest to you, no matter how niche. Meltwater's innovative feature, Keyword Search, helps discover influencers based on the content of their recent articles. Meltwater screenshot: Engage with journalists using personalised outreach. Send your press release and measure its impact in real-time with Meltwater readership analytics. Use insights to track your outreach efforts and optimise future releases. Meltwater screenshot: Stay informed wherever you are with Meltwater's mobile app! The app is a modern and convenient way to keep tabs on a story in real-time. Get updated when an important event occurs via push notification.

Meltwater Reviews

Meltwater Reviews

Overall rating
4
/
5
Excellent
23

Very good
20

Average
10

Poor
1

Terrible
5

Value for Money
3,7
Features
4
Ease of Use
4,1
Customer Support
3,8
73% recommended this app
Javier victor marian B.

best monitoring media software

best tool for monitoring media outlets in latin america!


Dede C.

One tool that does almost everything we need

We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.


Verified Reviewer

An acceptable tool that allows us to track our Media impact

An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.


Kathy W.

The most inclusive on the market

My overall experience has been good. The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.


Rameez B.

Great for customer engagement and as CRM tool

For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.


Javier victor marian B.
Industry: Public Relations & Communications
Company size: 11-50 Employees

best monitoring media software

Used Daily for 2+ years
Reviewed on 2019/07/21
Review Source: Capterra

best tool for monitoring media outlets in latin america!

Pros

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Dede C.
Industry: Utilities
Company size: 51-200 Employees

One tool that does almost everything we need

Used Weekly for 1+ year
Reviewed on 2020/10/30
Review Source: Capterra

We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Pros

The dashboard for easy monitoring of our media and social coverage.

Cons

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Response from Meltwater

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Computer Hardware
Company size: 51-200 Employees

An acceptable tool that allows us to track our Media impact

Used Daily for 6-12 months
Reviewed on 2019/08/06
Review Source: Capterra

An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.

Pros

A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.

Cons

the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Kathy W.
Industry: Computer & Network Security
Company size: 1 001-5 000 Employees

The most inclusive on the market

Used Daily for 2+ years
Reviewed on 2020/10/20
Review Source: Capterra

My overall experience has been good. The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.

Pros

The thoroughness of coverage and the reach is far larger than other products and the ability to customize searches, add viewers

Cons

a few typos in search criteria setup from prior account managers - but nothing that affects its usability

Response from Meltwater

Kathy, we're glad to hear we have delivered such a great experience for you. Our team strives for excellent customer service and product solutions. Please don't hesitate to reach out if there's anything additional we can do for you.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rameez B.
Industry: Retail
Company size: 1 001-5 000 Employees

Great for customer engagement and as CRM tool

Used Daily for 2+ years
Reviewed on 2019/06/12
Review Source: Capterra

For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.

Pros

The CRM tool is amazing at collating and managing all social media into a chronological timeline.

What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.

Cons

I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,7/10
Based on 59 user ratings
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Meltwater Pricing

Meltwater Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing is modular and offered upon request.

Pricing is modular and offered upon request.

Value for Money
3,7/5
Based on 59 user ratings
Compare value for money rating with alternatives
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Meltwater Features

Meltwater Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4/5
Based on 59 user ratings
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Categories

Additional information for Meltwater

Additional information for Meltwater

Key features of Meltwater

  • Automated content scheduling
  • Content curation
  • Custom Facebook tabs
  • Customizable social media reports
  • Facebook marketing analytics
  • Facebook marketing campaigns
  • Facebook promotions
  • Filters by topic, social media channel, language, geography
  • Listen dashboard & influencer identification
  • Organize audiences into groups
  • Over 300 million social media conversation
  • Research historical discussions
  • Respond to tweets and comments
  • Schedule communications
  • Social CRM
  • Social conversation volume, sentiment, and trends
  • Social media analytics
  • Social media calendar
  • Social media campaign dashboard
  • Social media management
  • Track ongoing conversations

Benefits

Listen: Gain insight into more than 275,000 global online news sources, Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.

Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.

Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.

Meltwater FAQs

Meltwater FAQs

Below are some frequently asked questions for Meltwater.

Q. What type of pricing plans does Meltwater offer?

Meltwater offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Pricing is modular and offered upon request.

Q. What are the main features of Meltwater?

Meltwater offers the following features:

  • Automated content scheduling
  • Content curation
  • Custom Facebook tabs
  • Customizable social media reports
  • Facebook marketing analytics
  • Facebook marketing campaigns
  • Facebook promotions
  • Filters by topic, social media channel, language, geography
  • Listen dashboard & influencer identification
  • Organize audiences into groups
  • Over 300 million social media conversation
  • Research historical discussions
  • Respond to tweets and comments
  • Schedule communications
  • Social CRM
  • Social conversation volume, sentiment, and trends
  • Social media analytics
  • Social media calendar
  • Social media campaign dashboard
  • Social media management
  • Track ongoing conversations

Q. Who are the typical users of Meltwater?

Meltwater has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Meltwater support?

Meltwater supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Meltwater offer?

Meltwater has the following pricing plans:

Subscription

Q. Does Meltwater support mobile devices?

Meltwater supports the following devices:

Android, iPhone, iPad

Q. What other apps does Meltwater integrate with?

Meltwater integrates with the following applications:

Rippling

Q. What level of support does Meltwater offer?

Meltwater offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support