Talkdesk

The world's leading cloud-based contact center software.

About Talkdesk

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

The Talkdesk solution allow companies to:
- Have more personalized conversations with customers and prospects
- Improve team productivity and efficiency
- Make data-driven decisions to improve business KPIs

Talkdesk offers seamless integrations with business tools such as Salesforce, Zendesk, Slack, Desk.com and 20+ other leading applications. With hundreds of customizable features including automated workflows, live reporting and skills-based routing, Talkdesk is the ideal contact center solution for businesses of all sizes.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, Spain, France, United Kingdom, Ireland, India, Italy, Mexico, Netherlands, New Zealand, United States

Supported Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Talkdesk Software - Talkdesk Customer Activity Feed
Talkdesk Software - Talkdesk Historical Reporting Dashboard
Talkdesk Software - Talkdesk Live Reporting Dashboard
Talkdesk Software - Talkdesk for Salesforce
Talkdesk Software - Talkdesk for Zendesk
Talkdesk Software - Talkdesk Callbar
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Talkdesk video Talkdesk video Talkdesk video Talkdesk video Talkdesk Software - Talkdesk Customer Activity Feed Talkdesk Software - Talkdesk Historical Reporting Dashboard Talkdesk Software - Talkdesk Live Reporting Dashboard Talkdesk Software - Talkdesk for Salesforce Talkdesk Software - Talkdesk for Zendesk Talkdesk Software - Talkdesk Callbar

Features

Total features of Talkdesk: 92

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Reports
  • Data Import/Export
  • Event Triggered Actions
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Management
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Alternatives

8x8 X Series

4,0
#1 Alternative to Talkdesk
8x8 X Series, the 8x8 eXperience Communications Platform, is an integrated contact center, chat, voice, video, and APIs...

NICE CXone

4,2
#2 Alternative to Talkdesk
NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer...

Zendesk

4,4
#3 Alternative to Talkdesk
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Vonage Business Communications

4,0
#4 Alternative to Talkdesk
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing...

Reviews

Overall rating

4,5 /5
(674)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,6/5

Already have Talkdesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 674
Cortney K.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TalkDesk is above the rest! - Cortney K

Reviewed on 2019/11/18

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk...

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Pros

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Cons

Sometimes the audio is best when connected via ethernet cable.

Kallen B.
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Talkdesk: The perfect tool for your support team!

Reviewed on 2020/09/10

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has...

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Pros

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Cons

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual.

However, most of the data you want can be found in these reports.

Alternatives Considered

8x8 X Series

Reasons for Choosing Talkdesk

We needed more features at the right price

Switched From

8x8 X Series

Reasons for Switching to Talkdesk

Talkdesk had all the needed features (IVR, Recording, Monitoring call, real time report) and was the right price.
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Future is Bright

Reviewed on 2021/12/02

Overall, Talkdesk is fantastic. They might lack some bells and whistles that some of the competition...

Overall, Talkdesk is fantastic. They might lack some bells and whistles that some of the competition has but they move quick and are willing to work with their customers and get their feedback.

Pros

I love the focus on ease of use without missing out on any features or power. It's all cloud-based so it's easy to deploy and ensure that your contact center is prepared for the future.

Cons

They do often get ahead of themselves when it comes to marketing features that aren't ready yet. They do great on vision but sometimes they roll out that vision before the product is ready. This means you might be getting sold something that isn't fully baked.

Tyson B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sleek Product for Small Start-Ups

Reviewed on 2020/08/24

Pros

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.

Cons

One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!

Alternatives Considered

8x8 X Series

Switched From

8x8 X Series
Kadonna K.
Overall rating
  • Industry: E-Learning
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Talk desk review

Reviewed on 2021/11/05

It allows me to conduct all customer service support and platforms with easy and control. Quality...

It allows me to conduct all customer service support and platforms with easy and control. Quality software product and great software support.

Pros

A great software program allowing me to focus the entire reporting aspect of the platform. Quality management and workforce. Real time reporting analytics and live support. A great software product and quality usage for all business purposes.

Cons

Nothing everything is well organized and quality software product. Had no concerns about usage of product and easy to use.

Showing 5 reviews of 674 Read all reviews

Talkdesk FAQs

Below are some frequently asked questions for Talkdesk.

Talkdesk offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

More information on pricing tiers can found at www.talkdesk.com/pricing

Talkdesk has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Talkdesk supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

Talkdesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Talkdesk integrates with the following applications:

Acquire, Airkit, Avochato, BigCommerce, Brand Embassy, Contactually, CrankWheel, Dasceq, Desk.com, Freshdesk, Google Contacts, Groove, Help Scout, Highrise, Hoopla, Intercom, Keap, Knowmax, Kustomer, LiveChat, Nimble, Observe.AI, Olark, OnePageCRM, Pipedrive, Playvox, ProcedureFlow, Replicant, Salesforce Sales Cloud, Salesforce Service Cloud, Scorebuddy, Shopify, Slack, Slybroadcast, SmartAction Omni-bot, SnapEngage, Snapsolv, Tap My Back, Teneo, Tethr, Textline, UserVoice, Userlike, Zappix Visual IVR Solutions, Zendesk, Zingtree, Zoho CRM, eyeson

Talkdesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Talkdesk.