Talkdesk

The world's leading cloud-based contact center software.

About Talkdesk

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

The Talkdesk solution allow companies to:
- Have more personalized conversations with customers and prospects
- Improve team productivity and efficiency
- Make data-driven decisions to improve business KPIs

Talkdesk offers seamless integrations with business tools such as Salesforce, Zendesk, Slack, Desk.com and 20+ other leading applications. With hundreds of customizable features including automated workflows, live reporting and skills-based routing, Talkdesk is the ideal contact center solution for businesses of all sizes.


Key benefits of Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.


Images

Talkdesk Software - Talkdesk Customer Activity Feed
Talkdesk Software - Talkdesk Historical Reporting Dashboard
Talkdesk Software - Talkdesk Live Reporting Dashboard
Talkdesk Software - Talkdesk for Salesforce
Talkdesk Software - Talkdesk for Zendesk
Talkdesk Software - Talkdesk Callbar
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Talkdesk video
Talkdesk video
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Talkdesk Software - Talkdesk Customer Activity Feed
Talkdesk Software - Talkdesk Historical Reporting Dashboard
Talkdesk Software - Talkdesk Live Reporting Dashboard
Talkdesk Software - Talkdesk for Salesforce
Talkdesk Software - Talkdesk for Zendesk
Talkdesk Software - Talkdesk Callbar

Not sure about Talkdesk? Compare with a popular alternative

Talkdesk

4,5 (722)
VS.

Starting Price

US$1,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

98
80

Integrations

48
51

Ease of Use

4,7 (722)
4,4 (518)

Value for Money

4,5 (722)
4,2 (518)

Customer Service

4,6 (722)
4,1 (518)
Green rating bars show the winning product based on the average rating and number of reviews.

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CloudTalk

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Reviews

Overall rating

4,5 /5
(722)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,6/5

Already have Talkdesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 722
Thomas
Thomas
Overall rating
  • Industry: E-Learning
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool and amazing service

Reviewed on 2019/04/17

We have been using talkdesk for almost over 2 years and has been great experience overall. We had...

We have been using talkdesk for almost over 2 years and has been great experience overall. We had issues with our previous provider with service, quality and experience. One of our biggest markets is the Middle East and they are able to provide us with numbers from that region.

Pros

It integrates easily with Salesforce and you can build functionality on top of talkdesk to automate processes.

They have great support!

Cons

The call quality can be a little iffy sometimes with some markets, but it has usually been resolved with a ticket to support.

Amir
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great experience so far

Reviewed on 2019/07/22

Pros

We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.

Cons

TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.

Alternatives Considered

NICE CXone

Reasons for Choosing Talkdesk

Very difficult to customize or even to pull reports from.

Switched From

NICE CXone
Martin
Overall rating
  • Industry: Packaging & Containers
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

RIP Off!!!

Reviewed on 2019/09/10

Took forever to get working. After having issues with call quality, talkdesk just shrugs it off....

Took forever to get working. After having issues with call quality, talkdesk just shrugs it off. They do not work for you! They say they are "on it" but don't do anything to help!

Pros

It all sounds amazing, when you get it. But when you try and use AutoDialer. That doesn't work for nothing.

Cons

Price is WAY over value. For a small business, this is NOT a good option! Call Quality is horrible! They tell you to fix it one way, and it gets way worse! It was my decision to get this, and was a really bad mistake!

Reasons for Switching to Talkdesk

I thought it has better features, but it sure doesn't work well! Im not happy with it at all!
Kenneth
Kenneth
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A fresh take on an old necessity

Reviewed on 2016/06/21

There are a lot of longstanding names in the call center software arena. Like many verticals with...

There are a lot of longstanding names in the call center software arena. Like many verticals with legacy providers, aging code bases make agile integration, extensibility, and the introduction of innovative new capabilities difficult.

Talkdesk is the relatively newcomer to the cloud call center software space that we found to be the perfect mix of fresh, full-featured, and reliable. After all, your phone system in nothing on which you can take a gamble.

As we have grown and our needs increased, so too have the capabilities of the Talkdesk platform. We have been very happy with the decision to leverage Talkdesk as our call center solution and look forward to continuing to leverage new platform capabilities as they are introduced.

Pros

1. A wide array of out of the box integrations with other widely used platforms
2. Great customer success management
3. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially more effective ways than what currently exists.
4. Lots of opportunities to share feedback and participate in new beta offerings
5. Good value for the price per seat
6. Effective as a cross-company phone solution, both for call center and non call center staff.

Cons

1. An API to an API. Because TalkDesk is built on top of twilio and other telephony providers, the API is effectively a bridge to another API which currently limits integration capabilities.
2. Sometimes slow to respond or ineffective technical customer support when troubleshooting integration issues.

Han
Han
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Software with the best Customer Support

Reviewed on 2021/05/11

An amazing app with the best customer support out there. Their team is excellent.

An amazing app with the best customer support out there. Their team is excellent.

Pros

The customer support is exceptional have had several personal customization aspects I wanted to be added to the software and not only was customer support efficient, reliable, and effective they were always on top of my issue.

Cons

minor issues such as some lines end up crashing and you can't really call out from them. Which if you paid for the line is quite annoying but they're prompt to solve the problem.

Showing 5 reviews of 722 Read all reviews

Talkdesk FAQs

Below are some frequently asked questions for Talkdesk.

Talkdesk offers the following pricing plans:

  • Starting from: US$1,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

More information on pricing tiers can found at www.talkdesk.com/pricing

Talkdesk has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Talkdesk supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

Talkdesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Talkdesk integrates with the following applications:

Acquire, Airkit, Avochato, BigCommerce, Brand Embassy, Contactually, CrankWheel, Dasceq, Desk.com, Freshdesk, Google Contacts, Groove, Help Scout, Highrise, Hoopla, Intercom, Keap, Knowmax, Kustomer, LiveChat, Nimble, Observe.AI, Olark, OnePageCRM, Pipedrive, Playvox, ProcedureFlow, Replicant, Salesforce Sales Cloud, Salesforce Service Cloud, Scorebuddy, Shopify, Slack, Slybroadcast, SmartAction Omni-bot, SnapEngage, Snapsolv, Tap My Back, Teneo, Tethr, Textline, UserVoice, Userlike, Zappix Digital Patient Engagement, Zendesk Suite, Zingtree, Zoho CRM, eyeson

Talkdesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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