Salesforce Analytics Cloud

The analytics app by Salesforce

4,2 /5 (43 reviews) Write a Review!

Salesforce Analytics Cloud Overview

What is Salesforce Analytics Cloud?

Salesforce Analytics Cloud is designed to offer a data analysis tool that is not exclusively used by data analysts. The mobile-first app can be used by all kinds of business users looking for quick and searchable access to business data. The interface is designed to make understanding data more intuitive. sSalesforce Analytics Cloud combines data from other Salesforce.com apps managing sales, service and marketing, as well as 3rd-party systems and machine-generated data.

Salesforce Analytics Cloud allows you to create, deploy and manage data sets, you can also combine data sets and build interactive dashboards to visually represent this data. The high-speed search-based query index lets you discover, measure, personalize, group, filter and share data insights and dashboards with team members on the go. Einstein Analytics offers high-level data protection and role-based access to keep all your important metrics secure.

Salesforce Analytics Cloud Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

START: A Wave platform license is required to get started. Platform features include:
High-speed search based query index
Massively parallel processing
Cloud scale and trust

NEXT:
Builder User Licenses
$250 /user/month (billed annually)

Explorer User Licenses
$125/user/month
(billed annually)


Salesforce Analytics Cloud Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

MindTouch using Wave by Salesforce
FirstRain using Salesforce Analytics Cloud Wave
Wave Analytics Cloud for sales
Salesforce Wave Analytics Cloud is mobile first
Salesforce Wave Analytics for multiple platforms
Salesforce Analytics Cloud Wave for non-profits
Salesforce Analytics Cloud Wave used by non-profits
Salesforce Analytics Cloud video Salesforce Analytics Cloud screenshot: MindTouch using Wave by Salesforce Salesforce Analytics Cloud screenshot: FirstRain using Salesforce Analytics Cloud Wave Salesforce Analytics Cloud screenshot: Wave Analytics Cloud for sales Salesforce Analytics Cloud screenshot: Salesforce Wave Analytics Cloud is mobile first Salesforce Analytics Cloud screenshot: Salesforce Wave Analytics for multiple platforms Salesforce Analytics Cloud screenshot: Salesforce Analytics Cloud Wave for non-profits Salesforce Analytics Cloud screenshot: Salesforce Analytics Cloud Wave used by non-profits

Salesforce Analytics Cloud Reviews

Salesforce Analytics Cloud Reviews

Overall rating
4,2
/
5
Excellent
19

Very good
18

Average
2

Poor
3

Terrible
1

Value for Money
4
Features
3,9
Ease of Use
3,9
Customer Support
4
86% recommended this app
Verified Reviewer

Superb Analytics Tool


Verified Reviewer

One of the best visual BI tools on the market


Nate H.

A truly amazing addition to SFDC

General end user. Learning to develop solutions and dashboards more and more though.


Craig S.

All-in-One Analytics Platform

As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.


Akash mohan S.

Best Visual Reporting and Dashboard Tool


Verified Reviewer
Industry: Computer Software
Company size: 11-50 Employees

Superb Analytics Tool

Used Weekly for 6-12 months
Reviewed on 2018/11/07
Review Source: Capterra

Pros

Great analytics tool used to make data driven decisions.

Cons

You need to be heavily invested in Salesforce products to use this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 51-200 Employees

One of the best visual BI tools on the market

Used Daily for 2+ years
Reviewed on 2019/01/19
Review Source: GetApp

Pros

If your company is heavily invested in Salesforce and it's your go-to system record and you aren't using Wave - you need to seriously consider it. It has a learning curve, but not unlike any other BI tool. It has dashboards that come out of the box that can be useful for some but otherwise is extremely customizable. They are continually investing on the platform and providing improvements, still some to be made.

Cons

If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first (ie: building lenses - or datasets) and it may take some time to grasp. It can also be expensive, but in our case it has more than provided value for our team to help improve decision making abilities. My one biggest fault with SFDC is that any kind of real time support service is an add-on, so you'll need to be patient if you require help.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nate H.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

A truly amazing addition to SFDC

Used Weekly for 6-12 months
Reviewed on 2020/08/28
Review Source: Capterra

General end user. Learning to develop solutions and dashboards more and more though.

Pros

Just about everything. It's an amazing platform to bring all of your Salesforce data together in one place and see a truly holistic view of the things that matter. The end user experience is great.

Cons

Admin/development work can be very cumbersome and difficult. Generally requires a knowledgeable Salesforce developer, but with that asset you can far.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Craig S.
Industry: Apparel & Fashion
Company size: Self Employed

All-in-One Analytics Platform

Used Weekly for 1-5 months
Reviewed on 2020/07/19
Review Source: Capterra

As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.

Pros

I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business.

Cons

Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Akash mohan S.
Industry: Computer Software

Best Visual Reporting and Dashboard Tool

Reviewed on 2015/09/09
Review Source: SoftwareAdvice

Pros

I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Cons

We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
7,8/10
Based on 43 user ratings
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Salesforce Analytics Cloud Pricing

Salesforce Analytics Cloud Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

START: A Wave platform license is required to get started. Platform features include:
High-speed search based query index
Massively parallel processing
Cloud scale and trust

NEXT:
Builder User Licenses
$250 /user/month (billed annually)

Explorer User Licenses
$125/user/month
(billed annually)

START: A Wave platform license is required to get started. Platform features include:
High-speed search based query index
Massively parallel processing
Cloud scale and trust

NEXT:
Builder User Licenses
$250 /user/month (billed annually)

Explorer User Licenses
$125/user/month
(billed annually)

Value for Money
4/5
Based on 43 user ratings
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Salesforce Analytics Cloud Features

Salesforce Analytics Cloud Features

API
Activity Dashboard
Ad hoc Reporting
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Trend Analysis
Visual Analytics
Features
3,9/5
Based on 43 user ratings
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Categories

Additional information for Salesforce Analytics Cloud

Additional information for Salesforce Analytics Cloud

Key features of Salesforce Analytics Cloud

  • 100% Vertical Integration
  • Build mixed data dashboards
  • Build mobile-first analytics apps
  • Dynamic Visualization Engine
  • Field level security and role based hierarchy controls
  • High Speed Search-Based Query Index
  • Key-value pair data ingestion
  • Massively parallel processing,
  • Measure, group, filter,view & share data
  • Mobile device access
  • Mobile-first
  • Native salesforce integration
  • Present data on smart phones
  • Search-based data
  • Self service access to data

Benefits

  • Mobile First: Salesforce Analytics Cloud was designed for smartphone and tablet use first, but also works seamlessly on desktop and laptops.

  • Key-value Store: Salesforce Analytics Cloud is based on a key-value-store, NoSQL database meaning you can bring all data from 3rd party apps and your desktop into the system easily.

  • Data for All: Salesforce Analytics Cloud provides insights and reports for back-end, front-end, end-user and developers to query and analyze the KPIs that interest them.

  • Secure Data: Salesforce Analytics Cloud can meet high-level data privacy and data security requirements for analyzing confidential data.

  • Multiple Dashboards: Create dashboards for multiple datasets and to meet a variety of business, departmental and individual KPI analyses.

  • Salesforce Analytics Cloud FAQs

    Salesforce Analytics Cloud FAQs

    Below are some frequently asked questions for Salesforce Analytics Cloud.

    Q. What type of pricing plans does Salesforce Analytics Cloud offer?

    Salesforce Analytics Cloud offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    START: A Wave platform license is required to get started. Platform features include: High-speed search based query index Massively parallel processing Cloud scale and trust NEXT: Builder User Licenses $250 /user/month (billed annually) Explorer User Licenses $125/user/month (billed annually)

    Q. What are the main features of Salesforce Analytics Cloud?

    Salesforce Analytics Cloud offers the following features:

    • 100% Vertical Integration
    • Build mixed data dashboards
    • Build mobile-first analytics apps
    • Dynamic Visualization Engine
    • Field level security and role based hierarchy controls
    • High Speed Search-Based Query Index
    • Key-value pair data ingestion
    • Massively parallel processing,
    • Measure, group, filter,view & share data
    • Mobile device access
    • Mobile-first
    • Native salesforce integration
    • Present data on smart phones
    • Search-based data
    • Self service access to data

    Q. Who are the typical users of Salesforce Analytics Cloud?

    Salesforce Analytics Cloud has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Salesforce Analytics Cloud support?

    Salesforce Analytics Cloud supports the following languages:

    English

    Q. What type of pricing plans does Salesforce Analytics Cloud offer?

    Salesforce Analytics Cloud has the following pricing plans:

    Subscription

    Q. Does Salesforce Analytics Cloud support mobile devices?

    Salesforce Analytics Cloud supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Salesforce Analytics Cloud integrate with?

    Salesforce Analytics Cloud integrates with the following applications:

    Boomi, FinancialForce Accounting, FinancialForce HCM, FinancialForce PSA, FinancialForce SCM, KnowledgeSCORE, Qrvey, Reeport, Salesforce Service Cloud, Yeastar Cloud PBX

    Q. What level of support does Salesforce Analytics Cloud offer?

    Salesforce Analytics Cloud offers the following support options:

    Phone Support, Video Tutorials