Smartling

Translation technology & services for data-driven companies

3,8 /5 (8 reviews) Write a Review!

Smartling Overview

What is Smartling?

Smartling is a cloud-based software platform for website, document, and mobile app localization. Using Smartling's Translation Management Platform, you can reach international users without the need of specialist coding knowledge.

Smartling's platform automatically collects content from your website or app, facilities human translation and then delivers the translated content back. The type of translation you prefer to use — human translation, machine translation, volunteer, non-professional, etc., — can all be managed by Smartling's customizable workflows.

In addition to managing the translation and localization process, you can integrate Smartling with your existing analytics software. Alternatively, you can view reports and analytics from the Smartling dashboard, gaining an understanding of page views, most popular languages, specific URL usage, etc.

Smartling Overview

Pricing

Starting from
US$200,00/month

Pricing options

Free Trial
Subscription
Open Source
Value for money

Smartling is flexible and customizable, offering several plans that allow you to get started and scale your investment based on your specific business objectives and unique translation needs.


Smartling Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom
Supported Languages
English

Media

Smartling_Project-Dashboard
Smartling_Translation-Interface
Smartling_Reports
Smartling_List-View
Smartling_Glossary
Smartling_Team
Smartling_Workflow-Settings
Smartling video Smartling screenshot: Smartling_Project-Dashboard Smartling screenshot: Smartling_Translation-Interface Smartling screenshot: Smartling_Reports Smartling screenshot: Smartling_List-View Smartling screenshot: Smartling_Glossary Smartling screenshot: Smartling_Team Smartling screenshot: Smartling_Workflow-Settings

Smartling Reviews

Smartling Reviews

Overall rating
3,8
/
5
Excellent
2

Very good
3

Average
2

Poor
1

Terrible
0

Value for Money
3,4
Features
3,6
Ease of Use
4
Customer Support
3,8
63% recommended this app
Ayse A.

super


Verified Reviewer

A great tool for website localization (if implemented properly)

The platform has streamlined an otherwise tedious process to manage. Marketing and localization projects can be tough to keep track of without a tool like this to track all the small moving parts. Seeing the translation in layout for a website is extremely powerful.


Frantisek V.

Average CAT tool with many issues

Smartling is an average CAT tool. It does what it needs to do, but it does not have enough advanced features. You (as a translator) are not in control of the files nor TMs, but that is OK. My biggest concern is that it is very slow in comparison to other (mainly non-cloud) tools. I know that this is the price you pay for being always online, but we don’t want/need to be always online. My internet connection is good and still it lags sometimes. Working with TM is also not very user friendly, searching in TM is slow and search algorithm is not perfect.
This CAT tool has a potential, but it needs to employ more features, allow the users to work offline, and give them better control of the files and TMs (not only to admins - who are often clients).
If you are looking for something easy, you might give it a try.


Verified Reviewer

I've had a great experience with Smartling and their customer service.


Ayse A.
Industry: Translation & Localization
Company size: Self Employed

super

Used Other for 2+ years
Reviewed on 2020/10/02
Review Source: Capterra

Pros

I was able to translate thanks to this software, or rather to work with a company on the other side of the world, with their instructions. It was fun. Interactive. Smooth to use.

Cons

nothing to say, it was great experience of work

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Translation & Localization
Company size: 11-50 Employees

A great tool for website localization (if implemented properly)

Used Daily for 2+ years
Reviewed on 2019/07/16
Review Source: Capterra

The platform has streamlined an otherwise tedious process to manage. Marketing and localization projects can be tough to keep track of without a tool like this to track all the small moving parts. Seeing the translation in layout for a website is extremely powerful.

Pros

Smartling makes it very easy for companies to translate their website and manage multilingual updates to their content. It requires very little maintenance after setup for the client, and is simple and straightforward on the translator's side as well.

Cons

Smartling doesn't require the use of some of the features that make it so powerful, such as visual context. For one of our clients, we are translating their website, and despite our best efforts, they will not share the visual context with us. Apart from the live updates, this is one of the most powerful features of the platform, and allows the translators to provide the best possible translation. Context matters, but is sadly not required.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Frantisek V.
Industry: Translation & Localization
Company size: Self Employed

Average CAT tool with many issues

Used Weekly for 2+ years
Reviewed on 2018/12/19
Review Source: Capterra

Smartling is an average CAT tool. It does what it needs to do, but it does not have enough advanced features. You (as a translator) are not in control of the files nor TMs, but that is OK. My biggest concern is that it is very slow in comparison to other (mainly non-cloud) tools. I know that this is the price you pay for being always online, but we don’t want/need to be always online. My internet connection is good and still it lags sometimes. Working with TM is also not very user friendly, searching in TM is slow and search algorithm is not perfect.
This CAT tool has a potential, but it needs to employ more features, allow the users to work offline, and give them better control of the files and TMs (not only to admins - who are often clients).
If you are looking for something easy, you might give it a try.

Pros

Smartling is quite easy to use, not very difficult to master.

Cons

Very few advanced features, too slow to my liking...

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 5.0/10

Verified Reviewer
Company size: 1 001-5 000 Employees

I've had a great experience with Smartling and their customer service.

Used Daily for 2+ years
Reviewed on 2018/06/05
Review Source: Capterra

Pros

I like that we're able to upload all of our content with ease and pull the strings we need to authorize for translation. Overall ease of use.

Cons

We wish it was less expensive. The price is pretty hefty and I know we'd prefer if it wasn't so high.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Bea V.

Rating only

Used Daily for 2+ years
Reviewed on 2018/09/06
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,2/10
Based on 8 user ratings
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Smartling Pricing

Smartling Pricing

Starting from
US$200,00/month
Free Trial
Subscription
Open Source
Value for money

Smartling is flexible and customizable, offering several plans that allow you to get started and scale your investment based on your specific business objectives and unique translation needs.

Smartling is flexible and customizable, offering several plans that allow you to get started and scale your investment based on your specific business objectives and unique translation needs.

Value for Money
3,4/5
Based on 8 user ratings
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Smartling Features

Smartling Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
3,6/5
Based on 8 user ratings
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Categories

Additional information for Smartling

Additional information for Smartling

Key features of Smartling

  • Analytics integration
  • Automatic workflows
  • Content collection automation
  • Content exclusion
  • Content replacement
  • Document translation
  • Glossary and style guide
  • In-context view
  • Localized images
  • Mobile app translation
  • Page view reports
  • Pattern matching
  • Process automation
  • Specific URL usage insights
  • Translation file organization
  • Translation management
  • Translation review
  • Website translation

Benefits

  • Localize websites and mobile apps with little or no coding required

  • Avoid translation mistakes with Smartling's in-context view

  • Create custom translation workflows and manage the translation process

  • Customize your own glossary and style guide to be followed by your translators

  • Integrate with your current analytics software or access usage reports straight from the Smartling dashboard

  • Avoid duplicating work by matching patterns within content

  • Smartling FAQs

    Smartling FAQs

    Below are some frequently asked questions for Smartling.

    Q. What type of pricing plans does Smartling offer?

    Smartling offers the following pricing plans:

    Starting from: US$200,00/month

    Pricing model: Subscription, Open Source

    Free Trial: Available

    Smartling is flexible and customizable, offering several plans that allow you to get started and scale your investment based on your specific business objectives and unique translation needs.

    Q. What are the main features of Smartling?

    Smartling offers the following features:

    • Analytics integration
    • Automatic workflows
    • Content collection automation
    • Content exclusion
    • Content replacement
    • Document translation
    • Glossary and style guide
    • In-context view
    • Localized images
    • Mobile app translation
    • Page view reports
    • Pattern matching
    • Process automation
    • Specific URL usage insights
    • Translation file organization
    • Translation management
    • Translation review
    • Website translation

    Q. Who are the typical users of Smartling?

    Smartling has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Smartling support?

    Smartling supports the following languages:

    English

    Q. What type of pricing plans does Smartling offer?

    Smartling has the following pricing plans:

    Subscription, Open Source

    Q. Does Smartling support mobile devices?

    We do not have any information about what devices Smartling supports

    Q. What other apps does Smartling integrate with?

    Smartling integrates with the following applications:

    Adobe Marketing Cloud, Content Hub, Contentful, Drupal, HubSpot CRM, HubSpot Marketing Hub, Lilt, Marketo Engage, Marketo Engage, Zendesk

    Q. What level of support does Smartling offer?

    Smartling offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials