About Tigerpaw

Tigerpaw One business management software provides everything you need to begin the automation process, increase collaboration, streamline project management, increase cash-flow, expand your sales pipeline through sales automation, minimize costs and improve customer service. Instead of using a variety of software solutions to track and manage day-to-day business operations, you’ll log into a single, user-friendly portal.

Key benefits of Tigerpaw

  • Tigerpaw Mobile: Reps can enter time logs and update service orders on site using their mobile devices.

  • Employee Web Portal: Technicians and sales reps can be given their own logins so they can access all data in Tigerpaw 24/7 from any internet-enabled device.

  • Customer Self-service Portal: Give your customers their own login so they can check the status of their tickets, open a new ticket and access service data.

  • Co-managed Direct: This feature gives limited access to subcontractors and co-managed technicians so they can open, work on and close tickets in Tigerpaw.

  • Remote Monitoring Management: This includes remote monitoring of HaaS, SaaS (Software as a Service), content filtering, remote offsite backup and warranty agreements

  • Accounting Integrations: Integrates with QuickBooks Pro 2009, 2010 and 2013, QuickBooks Premiere, Peachtree/Sage 50, Cougar Mountain, BusinessWorks Gold and Great Plain

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia

    Supported Languages

    English

    Images

    Dispatch Board in TigerPaw
    Sales Opportunity Funnel in TigerPaw
    Email Analytics in TigerPaw
    CoManageDirect in TigerPaw
    Customer Web Portal in TigerPaw
    Employee Web Portal TigerPaw
    View 7 more
    Tigerpaw video
    Tigerpaw screenshot: Dispatch Board in TigerPaw Tigerpaw screenshot: Sales Opportunity Funnel in TigerPaw Tigerpaw screenshot: Email Analytics in TigerPaw Tigerpaw screenshot: CoManageDirect in TigerPaw Tigerpaw screenshot: Customer Web Portal in TigerPaw Tigerpaw screenshot: Employee Web Portal TigerPaw

    Features

    Total features of Tigerpaw: 34

    • ACH Payment Processing
    • API
    • Accounting Integration
    • Accounting Management
    • Alerts / Escalation
    • Automated Sales
    • Automated Scheduling
    • Automatic Notifications
    • Billing & Invoicing
    • Campaign Management
    • Communication Management
    • Contact Management
    • Contract Management
    • Document Management
    • Drag & Drop Interface
    • Email Integration
    • Employee Portal
    • Inventory Management
    • Invoice Management
    • Monitoring
    • Performance Management
    • Pipeline Management
    • Project Management
    • Projections
    • Proposal Generation
    • Purchase Order Management
    • Purchasing Management
    • Quote Management
    • Receipt Management
    • Remote Monitoring
    • Reporting & Statistics
    • Self Service Portal
    • Template Management
    • Work Order Management

    Alternatives

    ServiceWorks

    4,4
    #1 Alternative to Tigerpaw
    ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

    Jobber

    4,6
    #2 Alternative to Tigerpaw
    Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

    RazorSync

    4,4
    #3 Alternative to Tigerpaw
    RazorSync is an incredibly powerful, simple business management software for your mobile phone, tablet & computer....

    ConnectWise Manage

    4,1
    #4 Alternative to Tigerpaw
    ConnectWise Manage is a business management platform designed to run your technology solution business, connecting...

    Reviews

    Overall rating

    3,8 /5
    (52)
    Value for Money
    3,7/5
    Features
    3,8/5
    Ease of Use
    3,7/5
    Customer Support
    3,7/5

    Already have Tigerpaw?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 52
    Tricia C.
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Really flexible

    Reviewed on 2018/06/28

    Pros

    I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable.

    Cons

    Reporting. I can get customized reports created, but I would like to be able to design and create my own reports more easily.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great CRM Software

    Reviewed on 2019/08/03

    Pros

    I love that this is an all in one solution for your business. It allows you to maintain inventory, create price-book items, quoting, input service orders, invoice clients, manage purchase orders along with a ton of other features. once of the best things is the service orders where technicians can login and add a service order. in here they can type up their notes, add in time logs, attach expense logs and items serviced. it allows you to basically keep track of client inventory and the age of client items. The reporting functionality along with the other functions are completely customization to each individual organization.

    Cons

    the only issue with this software that when you try to email a quote, invoice, service order or other document through the software, the client will sometimes receive it as a winmail.dat file instead of a PDF file. this is due to the PDF converter in the software not completing the conversion correctly even though it looks like it created the PDF successfully. but this does not happen all the time.

    Frankie A.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Not good for Accounting

    Reviewed on 2020/03/01

    My experience with tigerpaw has been OK. I would not recommend it to other businesses because of...

    My experience with tigerpaw has been OK. I would not recommend it to other businesses because of what they lack

    Pros

    I do like that the software is good for service orders and the operations team. It seems to track our profitability pretty well but I do not like that it lacks many reports needed to run a business. Any time we want to use a different report we are being charged to customize it

    Cons

    I do not like that this is that accounting friendly. You can integrate with other software such as quick books but it would be easier if there was more Accounting functionality so that we could only use one software instead of more than 1

    Richard H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Tigerpaw success for 18 years

    Reviewed on 2018/03/28

    I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my...

    I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way.

    In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process.

    Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.

    Pros

    - All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm
    - The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel). No SQL dev needed; no Crystal dev needed. Just all your info with cool calculations, drill-downs, and filters. Simply awesome
    - Automatic synchronization with QuickBooks. No export/import files or juggling data around. It just synchronizes our Tigerpaw data right to QuickBooks
    - Excellent workflow engine. Love this feature. Keeps our sales and technical teams in-the-know. If something is taking too long, getting too old, or amassing too much time, Tigerpaw tells us. It also alerts us about warranty expirations, software license renewals, carrier contracts, even sales tax certificates...long before they expire.
    - Connect pretty much any way you want. Use your desktop, use the web interface, use the mobile interface...Tigerpaw is everywhere on every device all the time.
    - Automatic contract and agreement invoicing. As an MSP, this is crucial for operation. Contracts and agreements automatically invoice and process credit cards for us. Huge time savings
    - Time sheets. I've seen other systems and no one has anything quite like it. Check the availability, utilization, and billable time for techs in a single view. Great for finding gaps in billable times. Wonderful for techs to make sure they are hitting the mark.
    - They listen. Perhaps the most important thing! Contacting Tigerpaw with suggestions or reaching to support is a positive experience handled by thoughtful people that actually use the software each and every day.

    Cons

    - Some things take a few more mouse clicks than we prefer.
    - The interface needs a bit of love
    - More partnerships and tie-ins would send help and would send the product into orbit.

    Brad R.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Creeping up on two years using this software platform.

    Reviewed on 2019/04/17

    I am very pleased that we have chosen Tigerpaw Software.

    I am very pleased that we have chosen Tigerpaw Software.

    Pros

    The platform is what I call a full circle software for our business. CRM, ERP, Etc. All in One! Tigerpaw allows integration with Quickbooks and other programs which make it even more powerful. The structure of Tigerpaw allows a great deal of flexibility, allowing business's to tailor the Software to their business needs. Mobile Portals, Employee Portal and Customer Portals allow a diverse method of working with Tigerpaw while providing an ability to service our Customers at a much higher level. Allowing our com to mover from Service Contracting model to a SaaS, CaaS and MSP platform.

    As we have discovered, companies looking to move to a new software system need documented existing SOP's and best business practices and then apply them to the software implementation. We have been using the product exclusively for two years come July and are still implementing and automating our process's. You can start very simple and then build the system to meeting your criteria in terms of operations.

    The matrix in Tigerpaw is possibly the most extremely powerful tool in Tigerpaw, allowing management of data as well as nearly any process you can imagine. Workflows are also a very powerful tool within this system that we use extensively to automate operations.

    It's easily the best and the most affordable platform we have used. (If you are a Salesforce user I feel for you!) We can do nearly everything we need from development to reporting without the need for a professional developer.

    Cons

    We are very mobile dependent and the Mobile Ap could use some updating. We have roughly 30 technicians that are very dependent upon the Mobile AP to perform their daily duties. At times they must toggle between our Tigerpaw Employee portal and the Mobile portal to perform their jobs. As with many Aps field length on phones can be a struggle. Longer field length for Account names and display of Opportunity and SO numbers would greatly enhance our mobile operation experience.

    Showing 5 reviews of 52 Read all reviews

    Tigerpaw FAQs

    Below are some frequently asked questions for Tigerpaw.

    Tigerpaw offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Tigerpaw for pricing.

    Tigerpaw offers the following features:

    • Create automated marketing programs
    • Create service order templates
    • Customer Self Service Portal
    • Customer relationship history
    • Drag and drop technician scheduling
    • Email analytics and reports
    • Email recurring invoices
    • Employee web portal
    • Generate customized quotes
    • Group customer email communication
    • Integrated technician performance dashboards
    • Integrations with top accounting
    • Inventory status across multiple locations
    • Manage purchase orders and inventory receipts
    • Minimum, maximum and re-order quantity alerts
    • Sales pipeline and forecast reports
    • Tigerpaw mobile app
    • Track quotes by customer, sales rep, status, and types
    • Track technician time
    • Work order, project and task notifications

    Tigerpaw has the following typical customers:

    Small Business, Mid Size Business

    Tigerpaw supports the following languages:

    English

    We do not have any information about what devices Tigerpaw supports

    Tigerpaw integrates with the following applications:

    Avalara, ConnectWise Automate, ESET Endpoint Security, Esticom, IT Glue, Kaseya VSA, Kaseya VSA, Sage 50cloud, ShoreTel, SolarWinds Network Performance Monitor

    Tigerpaw offers the following support options:

    Knowledge Base, Online Support, Phone Support

    Related categories

    See all software categories found for Tigerpaw.