Tigerpaw

Business management automation

3,8 /5 (52 reviews) Write a Review!

Tigerpaw Overview

What is Tigerpaw?

Tigerpaw One business management software provides everything you need to begin the automation process, increase collaboration, streamline project management, increase cash-flow, expand your sales pipeline through sales automation, minimize costs and improve customer service. Instead of using a variety of software solutions to track and manage day-to-day business operations, you’ll log into a single, user-friendly portal.

Tigerpaw Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Tigerpaw for pricing.


Tigerpaw Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Dispatch Board in TigerPaw
Sales Opportunity Funnel in TigerPaw
Email Analytics in TigerPaw
CoManageDirect in TigerPaw
Customer Web Portal in TigerPaw
Employee Web Portal TigerPaw
Tigerpaw video Tigerpaw screenshot: Dispatch Board in TigerPaw Tigerpaw screenshot: Sales Opportunity Funnel in TigerPaw Tigerpaw screenshot: Email Analytics in TigerPaw Tigerpaw screenshot: CoManageDirect in TigerPaw Tigerpaw screenshot: Customer Web Portal in TigerPaw Tigerpaw screenshot: Employee Web Portal TigerPaw

Tigerpaw Reviews

Tigerpaw Reviews

Overall rating
3,8
/
5
Excellent
25

Very good
12

Average
3

Poor
1

Terrible
11

Value for Money
3,7
Features
3,8
Ease of Use
3,7
Customer Support
3,7
71% recommended this app
Tricia C.

Really flexible


Verified Reviewer

Great CRM Software


Frankie A.

Not good for Accounting

My experience with tigerpaw has been OK. I would not recommend it to other businesses because of what they lack


Richard H.

Tigerpaw success for 18 years

I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way.

In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process.

Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.


Edward M.

Phenomenal Customer Service

It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.


Tricia C.
Company size: 11-50 Employees

Really flexible

Used Daily for 2+ years
Reviewed on 2018/06/28
Review Source: Capterra

Pros

I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable.

Cons

Reporting. I can get customized reports created, but I would like to be able to design and create my own reports more easily.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Information Technology & Services
Company size: 11-50 Employees

Great CRM Software

Used Daily for 2+ years
Reviewed on 2019/08/03
Review Source: Capterra

Pros

I love that this is an all in one solution for your business. It allows you to maintain inventory, create price-book items, quoting, input service orders, invoice clients, manage purchase orders along with a ton of other features. once of the best things is the service orders where technicians can login and add a service order. in here they can type up their notes, add in time logs, attach expense logs and items serviced. it allows you to basically keep track of client inventory and the age of client items. The reporting functionality along with the other functions are completely customization to each individual organization.

Cons

the only issue with this software that when you try to email a quote, invoice, service order or other document through the software, the client will sometimes receive it as a winmail.dat file instead of a PDF file. this is due to the PDF converter in the software not completing the conversion correctly even though it looks like it created the PDF successfully. but this does not happen all the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Frankie A.
Industry: Telecommunications
Company size: 11-50 Employees

Not good for Accounting

Used Daily for 2+ years
Reviewed on 2020/03/01
Review Source: Capterra

My experience with tigerpaw has been OK. I would not recommend it to other businesses because of what they lack

Pros

I do like that the software is good for service orders and the operations team. It seems to track our profitability pretty well but I do not like that it lacks many reports needed to run a business. Any time we want to use a different report we are being charged to customize it

Cons

I do not like that this is that accounting friendly. You can integrate with other software such as quick books but it would be easier if there was more Accounting functionality so that we could only use one software instead of more than 1

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Richard H.
Industry: Information Technology & Services
Company size: 11-50 Employees

Tigerpaw success for 18 years

Used Daily for 2+ years
Reviewed on 2018/03/28
Review Source: SoftwareAdvice

I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way.

In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process.

Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.

Pros

- All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm
- The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel). No SQL dev needed; no Crystal dev needed. Just all your info with cool calculations, drill-downs, and filters. Simply awesome
- Automatic synchronization with QuickBooks. No export/import files or juggling data around. It just synchronizes our Tigerpaw data right to QuickBooks
- Excellent workflow engine. Love this feature. Keeps our sales and technical teams in-the-know. If something is taking too long, getting too old, or amassing too much time, Tigerpaw tells us. It also alerts us about warranty expirations, software license renewals, carrier contracts, even sales tax certificates...long before they expire.
- Connect pretty much any way you want. Use your desktop, use the web interface, use the mobile interface...Tigerpaw is everywhere on every device all the time.
- Automatic contract and agreement invoicing. As an MSP, this is crucial for operation. Contracts and agreements automatically invoice and process credit cards for us. Huge time savings
- Time sheets. I've seen other systems and no one has anything quite like it. Check the availability, utilization, and billable time for techs in a single view. Great for finding gaps in billable times. Wonderful for techs to make sure they are hitting the mark.
- They listen. Perhaps the most important thing! Contacting Tigerpaw with suggestions or reaching to support is a positive experience handled by thoughtful people that actually use the software each and every day.

Cons

- Some things take a few more mouse clicks than we prefer.
- The interface needs a bit of love
- More partnerships and tie-ins would send help and would send the product into orbit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Edward M.
Industry: Management Consulting
Company size: 11-50 Employees

Phenomenal Customer Service

Used Daily for 1+ year
Reviewed on 2018/04/16
Review Source: SoftwareAdvice

It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.

Pros

I was hired to implement the software, then head up materials management. The service techs that I have dealt with have been extremely knowledgeable not only about their software, but also about how to implement it properly for my company. They have the patience to get into my system, walk me through how to set it up, the tables necessary, and the implications each answer will have and how to choose the best option. I greatly appreciate their patience.

Cons

Only once out of about a hundred calls did they not respond in a timely manner, that's far better that any organization I have had to use prior to Tigerpaw.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,3/10
Based on 52 user ratings
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Tigerpaw Pricing

Tigerpaw Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Tigerpaw for pricing.

Contact Tigerpaw for pricing.

Value for Money
3,7/5
Based on 52 user ratings
Compare value for money rating with alternatives
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Tigerpaw Features

Tigerpaw Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,8/5
Based on 52 user ratings
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Categories

Additional information for Tigerpaw

Additional information for Tigerpaw

Key features of Tigerpaw

  • Create automated marketing programs
  • Create service order templates
  • Customer Self Service Portal
  • Customer relationship history
  • Drag and drop technician scheduling
  • Email analytics and reports
  • Email recurring invoices
  • Employee web portal
  • Generate customized quotes
  • Group customer email communication
  • Integrated technician performance dashboards
  • Integrations with top accounting
  • Inventory status across multiple locations
  • Manage purchase orders and inventory receipts
  • Minimum, maximum and re-order quantity alerts
  • Sales pipeline and forecast reports
  • Tigerpaw mobile app
  • Track quotes by customer, sales rep, status, and types
  • Track technician time
  • Work order, project and task notifications

Benefits

  • Tigerpaw Mobile: Reps can enter time logs and update service orders on site using their mobile devices.

  • Employee Web Portal: Technicians and sales reps can be given their own logins so they can access all data in Tigerpaw 24/7 from any internet-enabled device.

  • Customer Self-service Portal: Give your customers their own login so they can check the status of their tickets, open a new ticket and access service data.

  • Co-managed Direct: This feature gives limited access to subcontractors and co-managed technicians so they can open, work on and close tickets in Tigerpaw.

  • Remote Monitoring Management: This includes remote monitoring of HaaS, SaaS (Software as a Service), content filtering, remote offsite backup and warranty agreements

  • Accounting Integrations: Integrates with QuickBooks Pro 2009, 2010 and 2013, QuickBooks Premiere, Peachtree/Sage 50, Cougar Mountain, BusinessWorks Gold and Great Plain

  • Tigerpaw FAQs

    Tigerpaw FAQs

    Below are some frequently asked questions for Tigerpaw.

    Q. What type of pricing plans does Tigerpaw offer?

    Tigerpaw offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Tigerpaw for pricing.

    Q. What are the main features of Tigerpaw?

    Tigerpaw offers the following features:

    • Create automated marketing programs
    • Create service order templates
    • Customer Self Service Portal
    • Customer relationship history
    • Drag and drop technician scheduling
    • Email analytics and reports
    • Email recurring invoices
    • Employee web portal
    • Generate customized quotes
    • Group customer email communication
    • Integrated technician performance dashboards
    • Integrations with top accounting
    • Inventory status across multiple locations
    • Manage purchase orders and inventory receipts
    • Minimum, maximum and re-order quantity alerts
    • Sales pipeline and forecast reports
    • Tigerpaw mobile app
    • Track quotes by customer, sales rep, status, and types
    • Track technician time
    • Work order, project and task notifications

    Q. Who are the typical users of Tigerpaw?

    Tigerpaw has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Tigerpaw support?

    Tigerpaw supports the following languages:

    English

    Q. What type of pricing plans does Tigerpaw offer?

    Tigerpaw has the following pricing plans:

    Subscription

    Q. Does Tigerpaw support mobile devices?

    We do not have any information about what devices Tigerpaw supports

    Q. What other apps does Tigerpaw integrate with?

    Tigerpaw integrates with the following applications:

    Avalara, ConnectWise Automate, ESET Endpoint Security, Esticom, IT Glue, Kaseya VSA, Kaseya VSA, Sage 50cloud, ShoreTel, SolarWinds Network Performance Monitor

    Q. What level of support does Tigerpaw offer?

    Tigerpaw offers the following support options:

    Knowledge Base, Online Support, Phone Support