Grade.us

Grade.us

Review marketing and management platform, white-labeled for agencies and SEOs

4.8/5 (159 reviews)

Grade.us Overview

If you've got your pulse on growing tends in digital marketing, you know the importance of online reviews. Not only are they an increasingly valuable ranking factor for search engines, they are becoming an inevitable step for your customers as they look to make a purchase decision themselves! In other words, they help you get more customers because of visibility and influence.

Our platform helps you automate the review generation process and get those critical badges of social proof to make things easier on you and your customers.

Get more and better online reviews on the sites important to *you*.

Recover unhappy customers before they say anything bad about you or your clients online.

Monitor your email and text campaigns via a snazzy analytics dashboard and alert you (and your clients) to issues as they arise.

Amplify your best reviews on your website and social media channels with automated positive review content.

If you're already providing great customer service, why not take your digital presence to the next level with a beautiful online review portfolio? We can help.

Pricing

Starting from
US$180,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

Danish, Dutch, English, French, German, Spanish

Grade.us Reviews

Overall rating
4.8/5
97% positive reviews
137
Excellent
18
Very good
1
Average
0
Poor
3
Terrible
Verified Reviewer

This is a difficult space, but I think I made the right choice

Used Daily for 1+ year
Reviewed on 2018/04/18
Review Source: GetApp

Pros

I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers.

My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me.

- Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen.
- They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most.
- Staff and help/support team are very helpful and willing to do everything they can to get things right.

Cons

It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con.
I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Great Functioning Review Portal

Used Daily for 1+ year
Reviewed on 2019/07/29
Review Source: Capterra

Grade.us is wonderful for its basic purposes - creating a customer service portal to generate more reviews. It is very efficient in these regards.I do use an alternate service for printing out card, etc for distribution, because there are most cost-effective ways of doing it. I wish the cards they generated and offered to print were available as a downloadable pdf for those who want to do their own printing.

Pros

The customization of the review portal is great, including the ability to accommodate multiple languages.

Cons

I wish the reports had some more customization options for agencies - to decide what information to include, and what not to include for different audiences.

Response from Grade Us

Hi there,

Thanks so much for your kind words and feedback! I've passed along your suggestions on our reporting feature to our product team. I appreciate you taking the time to let us know what could be better since we're always looking for ways to better serve our customers! You may have noticed we've been working on a revamp of our printed cards section. Now that this is a DIY feature, you can save the 10-card sheet as a PDF by clicking the Print button and in the print dialogue choosing "Save as PDF" instead of sending to a printer. Let us know if you have any questions about this! Thank you again for the nice review.

Warm regards,
Kelly Rogers
Director, Customer Success
Grade.us

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Zach H.

Grade.us is an awesome platform for both small businesses and agencies

Used Monthly for 2+ years
Reviewed on 2019/06/28
Review Source: Capterra

I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)

Pros

Grade.us gives a simple way to generate reviews on the sites where businesses need them.

By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well.

The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand.

The support and training is also superb.

I very much love this software and offering.

Cons

I wish it was free... but I wish everything was free!

Honestly, I don't think I have much to say in terms of downsides.

Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control.

Still, this is a problem since I work mostly with real estate agents.

Response from Grade Us

Hi Zach,

Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words!

Warm regards,
Kelly Rogers
Director, Customer Success
Grade.us
[email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael C.

Best balance of features vs. cost, excels at review acquisition.

Reviewed on 2015/07/06
Review Source: GetApp

Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition.

The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code.

Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public.

The system reliably tracks 80+ review sites — all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice.

Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months.

Five stars for Grade.us!

Pros

Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Cons

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Response from Grade Us, Inc.

Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kimberly G.

Affordable solution for monitoring and increasing reviews across the web!

Reviewed on 2016/12/22
Review Source: Capterra

First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web.

The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals.

Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value.

Very happy with the platform, the service, the pricing and most importantly - the results it has produced!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Grade.us Pricing

Starting from
US$180,00/month
Pricing options
Free Trial
Subscription
Value for money

Whether you’re just starting out or have an established company, there’s a plan for you:

Professional Plan: For Individual Marketers and Consultants. Starting at $180/month or $162/mo paid annually (includes 3 profiles - additional profiles at $60).

Agency Plan: For Local Agencies, SEOs and Other Resellers. Starting at $400/month or $360/mo paid annually (includes 10 seats - additional seats start at $40).

Partner/Enterprise: For Larger Agencies, Franchises and Brands. Starting at $2500/month or $2250/mo paid annually (includes 100 seats - additional seats start at $25).

Grade.us Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Grade.us

Key features of Grade.us

  • "Review funnel" landing pages get customers sharing reviews
  • Automated "review stream" to amplify latest greatest reviews
  • Copy/paste widgets to embed your assets anywhere
  • Customizable behavior and design to support any campaign
  • Detailed on-page analytics to optimize campaigns
  • Easy WordPress, Joomla, Drupal integration
  • Easy and automated new client setup
  • Easy multi-location setup to manage large deployments
  • Filters to recover unhappy customers, preempt bad reviews
  • High-performance cloud infrastructure with global presence
  • Media to convert reviewers on Google+, Yelp, 70+ other sites
  • Monitoring for reviews everywhere, not just the big sites
  • On-demand and scheduled PDF reporting to demonstrate ROI
  • Responsive, mobile-optimized everything
  • Scale to manage thousands of clients' reviews in one place
  • Thorough white-labeling to operate under your brand

Benefits

Grade.us beats other review and reputation solutions by focusing on what matters to marketers: (1) flexibility to build your review marketing campaigns your way; (2) an obsession with conversions, getting more positive reviews where they count; and (3) providing the data and reporting you need to evolve, optimize and demonstrate the return on your programs.

Grade.us FAQs

Below are some frequently asked questions for Grade.us.

Q. What type of pricing plans does Grade.us offer?

Grade.us offers the following pricing plans:

Starting from: US$180,00/month

Pricing model: Subscription

Free Trial: Available

Whether you’re just starting out or have an established company, there’s a plan for you:

Professional Plan: For Individual Marketers and Consultants. Starting at $180/month or $162/mo paid annually (includes 3 profiles - additional profiles at $60).

Agency Plan: For Local Agencies, SEOs and Other Resellers. Starting at $400/month or $360/mo paid annually (includes 10 seats - additional seats start at $40).

Partner/Enterprise: For Larger Agencies, Franchises and Brands. Starting at $2500/month or $2250/mo paid annually (includes 100 seats - additional seats start at $25).

Q. What are the main features of Grade.us?

Grade.us offers the following features:

  • "Review funnel" landing pages get customers sharing reviews
  • Automated "review stream" to amplify latest greatest reviews
  • Copy/paste widgets to embed your assets anywhere
  • Customizable behavior and design to support any campaign
  • Detailed on-page analytics to optimize campaigns
  • Easy WordPress, Joomla, Drupal integration
  • Easy and automated new client setup
  • Easy multi-location setup to manage large deployments
  • Filters to recover unhappy customers, preempt bad reviews
  • High-performance cloud infrastructure with global presence
  • Media to convert reviewers on Google+, Yelp, 70+ other sites
  • Monitoring for reviews everywhere, not just the big sites
  • On-demand and scheduled PDF reporting to demonstrate ROI
  • Responsive, mobile-optimized everything
  • Scale to manage thousands of clients' reviews in one place
  • Thorough white-labeling to operate under your brand

Q. Who are the typical users of Grade.us?

Grade.us has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Grade.us support?

Grade.us supports the following languages:

Danish, Dutch, English, French, German, Spanish

Q. What type of pricing plans does Grade.us offer?

Grade.us has the following pricing plans:

Subscription

Q. Does Grade.us support mobile devices?

We do not have any information about what devices Grade.us supports

Q. What other apps does Grade.us integrate with?

Grade.us integrates with the following applications:

AgencyAnalytics, Drupal, Facebook, IFTTT, Joomla, Wordpress

Q. What level of support does Grade.us offer?

Grade.us offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials