Zen Planner

Zen Planner

Comprehensive Member Mgmt Solution for Fitness Businesses

4.4/5 (159 reviews)

Zen Planner Overview

Zen Planner is a comprehensive member management software for gyms, schools, boxes & yoga studios that is fully customizable to the unique needs of your business. It has the right combination of essential and intuitive features that will save you time so you can focus on doing what you love. Our solution handles time-intensive administrative tasks like billing, scheduling & attendance tracking, giving you more time to focus on your fitness passion & develop stronger relationships with your members, staff & community. Need a lead-generating website that integrates with your software? How about help with digital marketing? We offer that too!

We offer innovative apps aimed at improving member experience at your fitness business. Our Staff Mobile App allows your instructors and coaches to check members in, create appointments, setup member profiles, have members make payments & sign documents & more. Kiosk Mode within the Staff App enables members to check-in, make payments, purchase retail, sign up for memberships & sign documents all on their own. Our Member Mobile App is designed to improve member experience outside of the your gym. Within the app your members can view your schedule, reserve their spot in class & see which of their friends have signed up for class. This app also has unique Workout Tracking features, so your members can see the workout of the day, log their results, view their results on your leaderboard & comment on and like their friends' results as well! Both our Member & Staff Apps are available on Android & Apple devices.

We proudly offer straightforward pricing plans starting at $99/month, as payment processing is included when you use our preferred U.S. payment processor. You'll never pay more for key features like embedding, workout tracking & use of our mobile apps. We don't have hidden fees, startup fees or contracts.

We've invested in your success & as soon as you become a customer, you will receive one-on-one training sessions with one of our Onboarding coaches. These sessions will teach you everything you need to know about our software, so you can take full advantage of our solution right from the start. We offer free customer support by phone, email and chat to answer any questions you may have along the way. Our helpful in-house Customer Success team boasts a satisfaction rating of 98%.

Our solution is ideally suited for martial arts & MMA schools, affiliate gyms, yoga studios and fitness studios.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

Zen Planner Reviews

Overall rating
4.4/5
84% positive reviews
101
Excellent
33
Very good
12
Average
6
Poor
7
Terrible
Alejandro L.

Excellent product with futures that are practical, easy to use, and visually appealing

Used Daily for 2+ years
Reviewed on 2018/07/13
Review Source: Capterra

Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches.

Pros

I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful.

Cons

Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mike C.

Cheaper, better, friendlier

Used Daily for 2+ years
Reviewed on 2019/05/27
Review Source: Capterra

I love their service and how much they've helped me. I would like the ACH only option for memberships though!

Pros

The customer service and ease of use, especially that everything you would essentially need is included with ZenPlanner, unlike MindBody or Triib. It's also cheaper because of PaySimple's merchant integration and I don't think most fitness businesses need the add ons that MindBody has and that you would pay for. I think being a good business owner, setting clearly defined roles and tasks for employees, and making sure they do them will lead to more sales than a email/text bot from MindBody.

Cons

I think the client facing side of signing up for memberships could be a little easier, for instance: you can't have a ACH only membership option, you do need an iPad or computer of which to then use ZenPlanner's Front Desk for, but I do know ZenPlanner is teaming up with PaySimple to possibly release a device to use instead of an iPad or computer.

Response from Zen Planner

Thanks Paul! We appreciate your feedback and kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alyssa R.

Best Customer Service On The Planet

Used Daily for 2+ years
Reviewed on 2017/05/04
Review Source: Capterra

Sanity.

Pros

Zen Planner seamlessly integrates everything we need as a gym. Although there are still key features we would like, what is there works well and allows us to keep all customer data and interactions in one place, which makes our life easier. Perhaps most importantly, best customer service on the planet. No matter how small an issue, they respond immediately. And when we recently had an ENORMOUS problem, that was totally our fault, our rep worked on it over the weekend for us. He saved our sanity, and thousands of dollars. I can't imagine that kind of service anywhere else.

Cons

My only real gripes are things that don't exist and need to. I would like my members to be able to purchase retail items and check-in using their app. Both of these features exist in the staff app, but not the member app. Also, I would like an option to NOT have a gender field at registration. I find the gender binary pointless and it's offensive to our trans and nonconforming clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Paul D.

Happy to be back!

Used Daily for 2+ years
Reviewed on 2019/03/28
Review Source: Capterra

The reintroduction to Zen planner has been great. I'm learning new things and I'm excited about the dashboard that will show me exactly what's going on every day at first glance. It's exciting that I can customize it as well!

I can't say enough good things about my onboarding coach. She was and continues to be amazing support with Zen Planner. I appreciate all of her patience and genuine interest in helping me utilize the software to its​ maximum potential for my business.

I'm looking forward to growing with Zen Planner

Pros

I left for about four years because I felt like the software was missing some integral parts for my business.

Now I was needing something different and looked at Zen Planner again. The​ changes they have made over the past four years has been amazing.

This is not a company that sits idle and is content with the status quo

Cons

The system is a little complex but I believe it's more to do with the novelty of it and all of its features.

Response from Zen Planner

Thanks Paul! We appreciate your feedback and are happy to hear you are enjoying the new features and updates!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alejandro L.

Awesome and they continue to work to add new and wanted fuctionality

Used Daily for 2+ years
Reviewed on 2017/05/11
Review Source: Capterra

One stop shop for managing my business. Automation. And the ability to do a lot with little or no staff.

Pros

Easy to use, easy to manage. It has a great modern look and they don't try to bundle everything in one app. They have different apps for sing in, staff use, and member. I love the reports, and the face check in. Easy to find athletes by their face. Great for when you have new staff. It truly is a great bundle for workout tracking, integration with current website, and integration with marketing emails. All things other companies charge extra for. I would and have recommended this software to other gym and martial art owners.

Cons

The apps are great for managing but missing some fuctionality such as being able to schedule privates on the app. They where missing staff clicks in, retail sales but they have recently added those. Hard to find much I dislike and what I do they don't seem to be standing still, adding new function all the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Zen Planner Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

15-day free trial, no credit card required.

Up to 50 members: $99/month with an annual agreement | $117/month-to-month
Up to 100 members: $125/month with an annual agreement | $147/month-to-month
Up to 250 members: $159/month with an annual agreement | $187/month-to-month
More than 250 members: $193/month with an annual agreement | $227/month-to-month

Zen Planner Features

  • Attendance Management
  • Automated Billing
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • POS
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

  • Activity Dashboard
  • Automated Scheduling
  • Event Scheduling

Additional information for Zen Planner

Key features of Zen Planner

  • Advanced workout tracking
  • Attendance tracking
  • Automated member communications
  • Billing alerts
  • Client self-service & online registration
  • Customized reporting & analytics
  • Email marketing
  • Event registration
  • Expense tracking
  • Facebook integrations
  • Infusionsoft integration
  • Martial arts belt tracking
  • Member management
  • Member mobile app for Android & iOS
  • Online scheduling
  • Self-service kiosk iPad app
  • Simplified automated billing
  • Skills tracking
  • Staff mobile app for Android & iOS
  • Staff scheduling
  • Staff time clock
  • Website integrations

Benefits

  • Our Member App for iOS and Android allows members to reserve their spot in class, view who else will be coming, record their workout results, and like and comment on their friends' results.
  • Our Staff App allows staff to check members in for classes, have members sign documents and pay bills, create member profiles, and take member profile photos.
  • Use Kiosk Mode within the Staff App to handle member check-ins, digital signatures on waivers and contracts, retail purchases and more.
  • Payment processing is included in the total monthly price when using the Zen Planner preferred payment processor.
  • Use the customized workout, skill, and martial arts belt tracking within the Member App to engage members.
  • Integration with Infusionsoft allows customers to manage members across both systems & ensure they receive the right communication at the right time.
  • GetApp Analysis

    Roughly 30,000 gyms serve more than 50 million people in the U.S. alone, and that statistic doesn’t even count the hundreds of thousands of people who belong to more niche fitness facilities, like martial arts studios, bootcamps, and affiliate gyms. Zen Planner is a web-based application designed to serve this industry, providing fitness businesses with all the tools necessary for member management, automated billing, class and staff scheduling, attendance tracking, and workout tracking.

    Designed as an all-in-one solution and built to help fitness professionals turn their passions into successful businesses, Zen Planner is most frequently used by small gyms, studios and martial arts schools. The average fitness business using Zen Planner has between 50 and 300 members. The all-in-one platform offers robust reporting features and powerful customization options, along with an engaging Member Mobile App and self-service Kiosk iPad App that empowers gym members to check themselves into classes, purchase memberships, and buy retail items.

    Customizable Dashboard

    What is Zen Planner?

    Zen Planner is an all-in-one member management solution for fitness businesses. The web-based platform provides businesses like gyms, affiliate gyms, martial arts schools, and gyms with tools for handling member management, billing, scheduling, and website embedding. The company’s self-service Kiosk iPad App fits into the membership management process by enabling gyms to enhance their members’ experience, improve business metrics, and reduce administrative time. Zen Planner’s mobile app for Android and Apple devices enables members to reserve their spot for class, see which of their friends have signed up for class, and track their workout results, all from their mobile device.

    Fitness studios that use Zen Planner benefit through better employee time management, increased business analytics and insights, and improved member retention and growth. Zen Planner provides tools for capturing, tracking, and even guiding prospects based on their current status within the sales process. It also offers fitness studios a unique combination of essential features for client management. All of Zen Planner’s features are designed to be flexible for users as their businesses grow.

    Paperless Memberships

    Zen Planner Main Features

    Member Management

    Being an all-in-one solution means that Zen Planner offers all the tools that fitness businesses need to manage members or client accounts. From attendance tracking and workout tracking to billing and successful payments, Zen Planner makes it easy to keep track of important details for each and every member at your fitness business.

    Cut down on the paperwork that’s required of your staffers during the new member registration process by utilizing Zen Planner’s Kiosk iPad App. New members can sign up for memberships, sign waivers and contracts, and enter payment information, all within the app.

    Make it easy for individuals to be members your fitness business through self-service features. Using Member Connect, members can easily manage their own accounts. Zen Planner’s Member Mobile devices allows members to reserve their spot in class and track their workout results from their phone.

    Member Profiles

    Automated Billing

    Zen Planner includes an integrated payment system, which businesses can use to manage basic financial tasks like collecting member payments, tracking expenses, and calculating taxes.

    When you start using Zen Planner’s automated billing feature, your members will be able to view and pay their bills online through a self-serve portal. Those payments are automatically deposited into your bank account. Zen Planner keeps customer payment information private using leading security methods. The company is PCI-DSS Compliant.

    Payments Module

    Member Check-In

    Using Zen Planner’s self-service Kiosk iPad App, gym members can check themselves in to classes and appointments by name or barcode.

    Place your iPad in a conspicuous location, like at your front desk or by the entrance of your studio, school or gym, and open up the Kiosk iPad App. As members arrive they will self-check in to classes by typing in their names or scanning their barcodes. Integrated alerts let gym members know if they need to resolve any issues before participating in classes. This feature also makes it easier for you to track class attendance.

    iPad App Check-In Screen

    Class Calendar

    Within Zen Planner’s Member Mobile App, gym members can view class schedules, reserve their spot in class, view instructor bios and see who else will be coming to that specific class.

    Embed Zen Planner’s online calendar widget onto your existing business website or Facebook page to show current members and prospective members you class offerings. Zen Planner also gives you the option to speed up the check-in process by using the Kiosk iPad App or your existing scanners. By using Zen Planner for class scheduling, you’ll be able to keep track of enrollment numbers, ensure your classes aren’t over capacity, and avoid scheduling conflicts.

    Reserve Your Spot in Class

    Collecting Signatures & Payments

    Zen Planner makes it easy to collect signatures for waivers and contracts from your members. The company’s Kiosk iPad App gives gyms the ability to gather digital signatures when new members sign up or when existing members do not have these documents on file. This feature comes equipped with automated alerts that pop up for members when documents needs to be signed.

    Zen Planner’s Kiosk iPad App also handles credit card payments for single sessions, along with class drop-in fees. It also brings ease to the process of retail sales at your fitness business. The Kiosk iPad App enables members to select and pay for retail items at your fitness business on there own. Members have the option of swiping their credit card or choosing from a card they already have on file. This feature will help eliminate the honor board at your gym, studio or school.

    Kiosk iPad App Waiver Screen

    Website Integration

    Businesses in every industry are increasingly relying on digital channels for growth, and the fitness industry is no exception. Using Zen Planner, gyms and fitness studios can boost the functionality of their existing websites. Zen Planner enables businesses to sell merchandise online, customize event registration forms, and establish better lines of communication with members.

    Embed whichever widgets and forms you wish to use directly into your business website or Facebook page. If your goal is to add prospects directly into Zen Planner, you can embed a lead capture form to make that process even more seamless. Then, follow-up with prospects and turn them into members with email marketing and automations. You also have the option to integrate an online storefront into your website. Zen Planner’s storefront features include automated alerts that let you know as soon as orders have arrived, along with notifications that are sent out immediately whenever your inventory is down.

    Email Marketing and Automations

    Advanced Workout Tracking

    Zen Planner offers Advanced Workout Tracking to help fitness business owners simplify programming add value to their members, and increase accountability by actively tracking performance over time. This feature eliminates spreadsheets by allowing you to program workouts directly into Zen Planner. It also offers helpful features for coaches, such as built in percent calculators and the ability to easily prescribe and record complete rep schemes.

    Coaches, teachers and trainers who use Zen Planner Advanced Workout Tracking can enter the daily workouts into the system for their members to see in advance. After completing the workouts, member can record their results for the day and see how their performance compared to their friends by viewing the daily leaderboard. Members can also comment and Like their friends’ results to help build a strong, more supportive community at your gym, studio or box. Members can view their results over time to see how they’ve progressed, analyze trends and keep track of PRs.

    Students can then access this information at will to see how far they’ve progressed over time or review activity instructions made by their instructors or coaches. Advanced Workout Tracking features enable trainers and gym managers to assign workouts to specific classes and analyze the results of individual gym members.

    Members can record workout results on their phone

    Zen Planner Integrations

    Zen Planner integrates with MailChimp for email marketing, along with a number of payment processors. Payment partners include PaySimple (U.S.), Beanstream (Canada), Payment Express and Ezidebit (Australia & New Zealand), and Payment Express and PaySafe (Western Europe). Zen Planner has also partnered with Infusionsoft, the leading sales and marketing software for small businesses. The integration with Infusionsoft provides customers with the tools to seamlessly manage their customers across both systems and ensure they receive the right communication at the right time.

    Zen Planner Pricing

    Monthly pricing plans start at $75, with no contracts or start-up fees.

    A tiered pricing structure is available based on the number of active members a fitness business has enrolled. For the sake of pricing, “active members” are considered contacts within a business’ database that have active memberships. Zen Planner does not charge businesses based on the total number of database contacts.

    Zen Planner Bottom Line

    • All-in-one platform for businesses in the fitness industry
    • Engaging Member Mobile App for Android and Apple devices
    • Solution to increase member retention and acquisition
    • Self-service Kiosk iPad App
    • Powerful automation solutions and self-serve features
    • Intuitive features help managers focus on member relationships

    Zen Planner FAQs

    Below are some frequently asked questions for Zen Planner.

    Q. What type of pricing plans does Zen Planner offer?

    Zen Planner offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Available

    15-day free trial, no credit card required.

    Up to 50 members: $99/month with an annual agreement | $117/month-to-month
    Up to 100 members: $125/month with an annual agreement | $147/month-to-month
    Up to 250 members: $159/month with an annual agreement | $187/month-to-month
    More than 250 members: $193/month with an annual agreement | $227/month-to-month

    Q. What are the main features of Zen Planner?

    Zen Planner offers the following features:

    • Advanced workout tracking
    • Attendance tracking
    • Automated member communications
    • Billing alerts
    • Client self-service & online registration
    • Customized reporting & analytics
    • Email marketing
    • Event registration
    • Expense tracking
    • Facebook integrations
    • Infusionsoft integration
    • Martial arts belt tracking
    • Member management
    • Member mobile app for Android & iOS
    • Online scheduling
    • Self-service kiosk iPad app
    • Simplified automated billing
    • Skills tracking
    • Staff mobile app for Android & iOS
    • Staff scheduling
    • Staff time clock
    • Website integrations

    Q. Who are the typical users of Zen Planner?

    Zen Planner has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does Zen Planner support?

    Zen Planner supports the following languages:

    English

    Q. What type of pricing plans does Zen Planner offer?

    Zen Planner has the following pricing plans:

    Subscription

    Q. Does Zen Planner support mobile devices?

    Zen Planner supports the following devices:

    Android

    Q. What other apps does Zen Planner integrate with?

    Zen Planner integrates with the following applications:

    Facebook, Google Analytics, Infusionsoft, Mailchimp, PaySimple, Wordpress

    Q. What level of support does Zen Planner offer?

    Zen Planner offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials