Bench Bookkeeping
You run your business. We’ll do your bookkeeping.
4,8 /5 (220 reviews) Write a Review!Bench Bookkeeping Overview
What is Bench Bookkeeping?
Let Bench take bookkeeping off your hands—so you can focus on what matters most. Each month Bench gives you a clear, accurate financials. You can monitor your business's financial health, download your financial statements, and chat with your bookkeeping team any time.
Bench Bookkeeping Overview
Pricing
Pricing options
Every plan comes with unlimited support from a dedicated bookkeeping team and intuitive software to track your financials.
Bench Bookkeeping Features
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Bench Bookkeeping Reviews
Bench Bookkeeping Reviews
Excellent Book Keeping Software For Running Your Business
Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful.
Bench dropped the ball & gave me a partial refund.
I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie!
On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.
Clean
Our overall experience has been that Bench is personable, intuitative, and user-friendly.
Extremely happy with my choice!
Overall, really great! They're super helpful. Most of the time they're quick to respond, but at times have needed to have an extra poke to get a response. That is a rarity. Usually, I'll hear back from someone by the next day at the latest.
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Huge help for an entrepreneur
Pros
Bench was critical in helping me with catch up books for tax time. Being able to upload reports easily from my bank and various credit card processors made things so much easier, and the bookkeepers learned quickly how to categorize the transactions. I'm not sure when I would have caught up on my historical books without Bench.
Going forward from there has been very easy as well. I've been able to link the reports to my card processing software and bank, and get updates as they have questions. So simple!
I find the monthly reports easy to understand and its given me a much clearer picture of my numbers.
Cons
The only challenging initial integration was with Paypal- myself and the Bench team member had a hard time linking everything. We resolved it and I didn't have that issue with other accounts.
I do wish that this software integrated with my invoicing system, so I could easily see where the profits were coming from. However, I use that system's reports to get a good idea of what's bringing in income.
Response from Bench Accounting
Hi Samantha, Thank you so much for taking the time to share this review! We're happy to hear that we were able to help get your bookkeeping up to date. We're excited to keep providing a simple and easy bookkeeping experience moving forwards!
Excellent Book Keeping Software For Running Your Business
Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful.
Pros
It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well.
Cons
I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts.
Response from Bench Accounting
Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams.
Bench dropped the ball & gave me a partial refund.
I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie!
On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.
Pros
Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say.
Cons
I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping.
Clean
Our overall experience has been that Bench is personable, intuitative, and user-friendly.
Pros
What we like most about Bench is their level of customer service. From setup to now, the team has been here with us and is extremely easy to reach out to. Beyond this, the interface is very clean, quick to load.
Cons
There are some accounts that can't be automated, but we understand this. That aside, we would like to see Bench expand and offer more all-in-one service beyond book-keeping and tax returns or make any partners more accessible (virtual CFO, CPAs would be great).
Response from Bench Accounting
Hi Dez! Thank you so much for your kind review. We also appreciate the feedback! Wishing you all the best.
Extremely happy with my choice!
Overall, really great! They're super helpful. Most of the time they're quick to respond, but at times have needed to have an extra poke to get a response. That is a rarity. Usually, I'll hear back from someone by the next day at the latest.
Pros
Having all the data to see my business stats has been really helpful. They call it the "Pulse" which shows you the health of your business with a way to visualize how you're doing over time. I like that a lot. Bookkeeping is really easy for me now and I'm thankful I outsourced it. I just connect my accounts and drag and drop invoices and receipts that I scan or receive into the documents section and they take care of things. They also provide a nice, clean, easy to understand summary at the end of each year so my accountant can do my taxes easily. I have no regrets going with Bench. It definitely saves me a lot of time and stress.
Cons
I wish there are some nice comparable summaries like percentage growth or changes month to month, by quarter, and YoY. Prices still feel a little high to me and I wish there was an option for invoicing and receiving payments into my checking accounts.
Response from Bench Accounting
Thank you so much for your kind words! It's great to hear that we have been able to take away some stress. We've also shared your feedback with the appropriate parties for further consideration!
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Bench Bookkeeping Pricing
Bench Bookkeeping Pricing
Every plan comes with unlimited support from a dedicated bookkeeping team and intuitive software to track your financials.
Every plan comes with unlimited support from a dedicated bookkeeping team and intuitive software to track your financials.
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Bench Bookkeeping Features
Bench Bookkeeping Features
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Categories
Additional information for Bench Bookkeeping
Additional information for Bench Bookkeeping
Key features of Bench Bookkeeping
- Dedicated Bookkeepers
- Flexible Communication
- Interactive Financial Statements
- Interactive Visual Reports
- North American Based
- Online Document Management
- Simple, Secure Data Sharing
- iPhone App
Bench Bookkeeping FAQs
Bench Bookkeeping FAQs
Below are some frequently asked questions for Bench Bookkeeping.
Q. What type of pricing plans does Bench Bookkeeping offer?
Bench Bookkeeping offers the following pricing plans:
Starting from: US$159,00/month
Pricing model: Subscription
Free Trial: Available
Every plan comes with unlimited support from a dedicated bookkeeping team and intuitive software to track your financials.
Q. What are the main features of Bench Bookkeeping?
Bench Bookkeeping offers the following features:
- Dedicated Bookkeepers
- Flexible Communication
- Interactive Financial Statements
- Interactive Visual Reports
- North American Based
- Online Document Management
- Simple, Secure Data Sharing
- iPhone App
Q. Who are the typical users of Bench Bookkeeping?
Bench Bookkeeping has the following typical customers:
Small Business, Non Profit, Freelancers
Q. What languages does Bench Bookkeeping support?
Bench Bookkeeping supports the following languages:
English
Q. Does Bench Bookkeeping support mobile devices?
Bench Bookkeeping supports the following devices:
iPhone
Q. What other apps does Bench Bookkeeping integrate with?
Bench Bookkeeping integrates with the following applications:
FreshBooks, Jane, Shoeboxed, Shoeboxed, Shopify, Square Point of Sale, Stripe
Q. What level of support does Bench Bookkeeping offer?
Bench Bookkeeping offers the following support options:
Online Support, Phone Support, FAQs