About Clarabridge

Clarabridge takes data from a range of sources, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and more. The app then uses Natural Language Processing (NLP) technology that incorporates text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data you have gathered.

Clarabridge Social integrates with all popular social media platforms and social media management software. You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer's voice. Clarabridge uses its customer experience analysis to drive business results across your company. The app pushes the data to the right people in your organization and makes it easy to interpret with dashboards, reports and alerts.

Key benefits of Clarabridge

  • Clarabridge Social: Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more.

  • Mobile Capable: All dashboards, reports and alerts work on mobile, tablet and desktops.

  • Natural Language Processing (NLP) technology: The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.

  • Clarabridge Speech: Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.

  • Drive ROI: Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.

  • Devices

    Business size

    S M L

    Markets

    United States, United Kingdom

    Supported Languages

    English, Spanish

    Images

    Clarabridge sentiment analysis
    Navigator Dashboard View in Clarabridge
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    Clarabridge video
    Clarabridge screenshot: Clarabridge sentiment analysis Clarabridge screenshot: Navigator Dashboard View in Clarabridge

    Features

    Total features of Clarabridge: 2

    • Categorization
    • Customer Experience Management

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    Clarabridge FAQs

    Below are some frequently asked questions for Clarabridge.

    Clarabridge offers the following pricing plans:

    • Free Trial: Not Available

    Contact Clarabridge for pricing quotes.

    Clarabridge offers the following features:

    • Analyze customer sentiment
    • Connect to marketing automation software
    • Connect to social media networks
    • Connects to multiple sources
    • Context-sensitive sentiment analysis
    • Create surveys and gather feedback
    • Dashboards, reports and alerts
    • Interpret hashtags, emoticons & social-specific slang
    • Linguistic categorization
    • Mobile, tablet and desktop compatible
    • Send results to the right people
    • Text and voice analysis
    • Transcribe and interpret call recordings
    • Uses Natural Language Processing (NLP) technology

    Clarabridge has the following typical customers:

    Large Enterprises, Mid Size Business

    Clarabridge supports the following languages:

    English, Spanish

    Clarabridge supports the following devices:

    iPhone, iPad

    Clarabridge integrates with the following applications:

    ActiveDEMAND, Critizr

    Clarabridge offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials

    Related categories

    See all software categories found for Clarabridge.