Clarabridge

Clarabridge

Customer Experience Management

(0 reviews)

Clarabridge Overview

Clarabridge takes data from a range of sources, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and more. The app then uses Natural Language Processing (NLP) technology that incorporates text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data you have gathered.

Clarabridge Social integrates with all popular social media platforms and social media management software. You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer's voice. Clarabridge uses its customer experience analysis to drive business results across your company. The app pushes the data to the right people in your organization and makes it easy to interpret with dashboards, reports and alerts.

Pricing

Starting from
N/A
Pricing options
Free Trial

Devices

Business size

S
M
L

Markets

Asia, Europe, United Kingdom, United States

Supported Languages

English, Spanish

Clarabridge Pricing

Starting from
N/A
Pricing options
Free Trial

Contact Clarabridge for pricing quotes.

Clarabridge Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Clarabridge

Key features of Clarabridge

  • Analyze customer sentiment
  • Connect to marketing automation software
  • Connect to social media networks
  • Connects to multiple sources
  • Context-sensitive sentiment analysis
  • Create surveys and gather feedback
  • Dashboards, reports and alerts
  • Interpret hashtags, emoticons & social-specific slang
  • Linguistic categorization
  • Mobile, tablet and desktop compatible
  • Send results to the right people
  • Text and voice analysis
  • Transcribe and interpret call recordings
  • Uses Natural Language Processing (NLP) technology

Benefits

  • Clarabridge Social: Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more.

  • Mobile Capable: All dashboards, reports and alerts work on mobile, tablet and desktops.

  • Natural Language Processing (NLP) technology: The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.

  • Clarabridge Speech: Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.

  • Drive ROI: Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.

  • Clarabridge FAQs

    Below are some frequently asked questions for Clarabridge.

    Q. What type of pricing plans does Clarabridge offer?

    Clarabridge offers the following pricing plans:

    Free Trial: Not Available

    Contact Clarabridge for pricing quotes.

    Q. What are the main features of Clarabridge?

    Clarabridge offers the following features:

    • Analyze customer sentiment
    • Connect to marketing automation software
    • Connect to social media networks
    • Connects to multiple sources
    • Context-sensitive sentiment analysis
    • Create surveys and gather feedback
    • Dashboards, reports and alerts
    • Interpret hashtags, emoticons & social-specific slang
    • Linguistic categorization
    • Mobile, tablet and desktop compatible
    • Send results to the right people
    • Text and voice analysis
    • Transcribe and interpret call recordings
    • Uses Natural Language Processing (NLP) technology

    Q. Who are the typical users of Clarabridge?

    Clarabridge has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Clarabridge support?

    Clarabridge supports the following languages:

    English, Spanish

    Q. What type of pricing plans does Clarabridge offer?

    We do not have any information about what Clarabridge pricing plans

    Q. Does Clarabridge support mobile devices?

    Clarabridge supports the following devices:

    iPhone, iPad

    Q. What other apps does Clarabridge integrate with?

    Clarabridge integrates with the following applications:

    ActiveDEMAND, Critizr

    Q. What level of support does Clarabridge offer?

    Clarabridge offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials