Shopper Approved

Shopper Approved

Customer reviews and ratings software

3.4/5 (5 reviews)

Shopper Approved Overview

Shopper Approved is a cloud-based solution that allows you to collect, manage and actively promote ratings and reviews from your online customers. From the Shopper Approved platform you can create widgets to be displayed on your website, while choosing the specific ratings and reviews you want to show.

Shopper Approved automatically generates SEO-optimized landing pages based around your customer reviews. Newly created landing pages are automatically spidered by Google, Yahoo and Bing, opening up new SEO keyword opportunities.

In addition to being able to publish customer reviews and ratings across your own website, the Shopper Approved platform also provides various social media integration tools, allowing you to gain visibility on Twitter, Facebook, Linkedin and more.

Pricing

Starting from
US$597,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Shopper Approved Reviews

Overall rating
3.4/5
60% positive reviews
3
Excellent
0
Very good
0
Average
0
Poor
2
Terrible
James h. H.

Multiple Experiences - Very Satisfied With ShopperApproved

Used Weekly for 6-12 months
Reviewed on 2018/11/29
Review Source: Capterra

This is posted by a digital marketing agency. We recommend Shopper Approved to our clients, and work directly with SA on integration and directly with clients on using the service. Our clients have witnessed tangible results and experienced very positive outcomes.

Pros

The product support is very good - speak to a live person who speaks clearly. The setup, website integration and training are very good. The dashboard is very user friendly. The platform is feature rich with the ability to engage customers, obtain more reviews and better testimonial content. Additionally, you have the ability to share reviews via social and video platforms. An added benefit, through some technical enhancements, is that these reviews can boost website optimization and get star ratings to show on Google. Ads

Cons

We have not encountered any particular negatives. If anything, which is also common to most any competing service, is being able to share reviews across citation sites to boost local SEO. (I'm not aware of any review management services that have a way to make this happen.)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kaylee D.

So glad we left Ekomi for this AWESOME software

Used Daily for 6-12 months
Reviewed on 2019/04/12
Review Source: Capterra

Pros

I love just about everything, but the best part is getting INSTANT reviews at the end of our customers orders. We received more reviews in a month than we did in a whole year with our previous provider. We used their install team and it was an awesome experience!

Cons

No big complaints besides that it seems like we should be further up in google rankings than we are organically. When you type in our website + reviews, the shopper approved page is around 7 or 8 links down

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Phil T.

Must have for collecting/showcasing reviews.

Used Daily for 1-5 months
Reviewed on 2019/08/22
Review Source: Capterra

So far, so good. Customer support is excellent. They walk you through everything. Very responsive.

Pros

This system engages with customers, encouraging to write product and merchant reviews. This keeps customers involved with the site, improving future orders.

Cons

Not the easiest to integrate. Requires some custom CSS to display properly. It's also expensive, but if it boosts the site's SEO then it will be well worthwhile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Paul B.

Rating only

Used Weekly for 1+ year
Reviewed on 2018/12/07
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Elaine C.

Rating only

Reviewed on 2018/04/19
Review Source: GetApp

Rating breakdown

Ease of Use
Customer Support

Shopper Approved Pricing

Starting from
US$597,00/year
Pricing options
Free Trial
Subscription
Value for money

Shopper Approved offers various annual pricing plans depending on how many customer ratings and reviews you get:

Small Business:

Up to 300 ratings and reviews: $597/year
Up to 600 ratings and reviews: $997/year
Up to 1000 ratings and reviews: $1197/year

Corporate:

Up to 2,000 ratings and reviews: $2397/year
Up to 5,000 ratings and reviews: $4797/year
Up to 10,000 ratings and reviews: $7197/year

Enterprise:

For companies that surpass 10,000 ratings a special annual price is available.

Shopper Approved Features


  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for Shopper Approved

Key features of Shopper Approved

  • About Us Content
  • Add Milestone Awards
  • Collect Ratings & Reviews in Private
  • Custom Trust Seals and Certificates
  • Customer Care Resolution
  • Customizable "Thank You" Pages
  • Customizable Survey Options
  • Featured Directory Listing
  • Feedback Management
  • Google, Yahoo and Bing Page Indexing
  • Optimised Review Pages
  • Promotional Tools
  • Ratings & Reviews Collection
  • Review Widgets
  • SEO-Optimized Landing Pages
  • Search Engine & Social Media Syndication
  • Shopper Approved Facebook App

Benefits

  • Gererate SEO-optimized landing pages based around customer reviews

  • Add rating and review widgets to your site

  • Create your own customized survey questions

  • Display your best reviews on your Facebook page to gain trust

  • Have your website added to the Shopper Approved "Featured Directory"

  • Display milestone award badges on your site when you hit special rating milestones

  • Shopper Approved FAQs

    Below are some frequently asked questions for Shopper Approved.

    Q. What type of pricing plans does Shopper Approved offer?

    Shopper Approved offers the following pricing plans:

    Starting from: US$597,00/year

    Pricing model: Subscription

    Free Trial: Available

    Shopper Approved offers various annual pricing plans depending on how many customer ratings and reviews you get:

    Small Business:

    Up to 300 ratings and reviews: $597/year
    Up to 600 ratings and reviews: $997/year
    Up to 1000 ratings and reviews: $1197/year

    Corporate:

    Up to 2,000 ratings and reviews: $2397/year
    Up to 5,000 ratings and reviews: $4797/year
    Up to 10,000 ratings and reviews: $7197/year

    Enterprise:

    For companies that surpass 10,000 ratings a special annual price is available.

    Q. What are the main features of Shopper Approved?

    Shopper Approved offers the following features:

    • About Us Content
    • Add Milestone Awards
    • Collect Ratings & Reviews in Private
    • Custom Trust Seals and Certificates
    • Customer Care Resolution
    • Customizable "Thank You" Pages
    • Customizable Survey Options
    • Featured Directory Listing
    • Feedback Management
    • Google, Yahoo and Bing Page Indexing
    • Optimised Review Pages
    • Promotional Tools
    • Ratings & Reviews Collection
    • Review Widgets
    • SEO-Optimized Landing Pages
    • Search Engine & Social Media Syndication
    • Shopper Approved Facebook App

    Q. Who are the typical users of Shopper Approved?

    Shopper Approved has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Shopper Approved support?

    Shopper Approved supports the following languages:

    English

    Q. What type of pricing plans does Shopper Approved offer?

    Shopper Approved has the following pricing plans:

    Subscription

    Q. Does Shopper Approved support mobile devices?

    We do not have any information about what devices Shopper Approved supports

    Q. What other apps does Shopper Approved integrate with?

    Shopper Approved integrates with the following applications:

    Fomo, PushAd

    Q. What level of support does Shopper Approved offer?

    Shopper Approved offers the following support options:

    Knowledge Base, Online Support, Phone Support