Trakstar

Trakstar

Employee Performance Appraisal Software

4.4/5 (273 reviews)

Trakstar Overview

Trakstar offers an employee performance appraisal app that facilitates 360 degree feedback among colleagues, employees and their managers. With employee records of all appraisal history and detailed reporting, managers can get a clear view into the performance of their employees over time. Trakstar enables anyone with an email address to add their feedback to appraisal documents, meaning even partners and customers can leave feedback on your employees.

Trakstar lets its users measure the progress of their activities and goals, aligning productivity with company objectives. The app can be used by both employee as well as manager to add their own goals to appraisals. These progress towards completing these goals can be measured by tracking "measurements". These measurements mean progress can be seen in percentage of completion and time to deadline. further features include email reminders and note leaving capabilities on appraisal documents.

Pricing

Starting from
US$3 040,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Trakstar Reviews

Overall rating
4.4/5
92% positive reviews
150
Excellent
101
Very good
17
Average
5
Poor
0
Terrible
Jill E.

Trakstar: GREAT Track Record for Customer Service!

Used Weekly for 1-5 months
Reviewed on 2016/08/22
Review Source: Capterra

Our company was in need of a performance evaluation software that would be available online and easy enough for our professional but extremely busy (sometimes overwhelmed) staff to learn and use. We used to use the Excel sheets and we needed something that everyone could quickly "pick up" and implement. Fastrak was the most advantageous in meeting our company's needs due to the ease of adding goals, editing the staff list (in times of growth, promotions, turnover, etc.), adding measurements to assist in showing efforts and when goals (or portions of them) were met/completed, and provided reminders to those who neglected deadlines. The last item was essential to those who work in Human Resources and did not want to "badger" nor take responsibility of repeatedly reminding the busy and often traveling supervisors and employees who found it difficult to make time for this important effort.

Pros

I've had top-notch help from your reps who have answered my calls and answered my questions. Your company is also proactive in sharing information via frequent webinars. Matt Weissenborn was very helpful, articulate and professional in his presentation.
I enjoy using the Measurement tools in the online software.

Cons

I wish there was a Guide for Administrators -- just as there is one called "Employee Guide" for users. It would take significantly less time to refer to one than to call or try to figure out something myself (trial/error). I would like a means to SEE the individual's goals without having to download to export.

Response from Trakstar

Hi Jill,

Many thank for your review. Love to hear the things that have helped - like emails that helped keep things on track. Also, great to hear our support team has been top-notch.

I love your ideas - so many good ones I won't repeat them here in my response, and I will promise to add them to our feature discussion board. As a company, we review every single suggestion to see patterns and try to improve.

Thanks again!
--Julie Rieken

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Lisa C.

Great performance appraisal program

Used Daily for 2+ years
Reviewed on 2016/08/22
Review Source: Capterra

We are a small non-profit association with about 85 active employees. We use TrakStar for our annual performance appraisal program . Our program is designed to have every employee receive a review at the same time each year, rather than each year on their annual anniversary. We also have a 90-day initial review, and a 6-month informal review.

Pros

This software is relatively uncomplicated for the regular employee, especially since they have redesigned the appearance. Training on the system does not take long and there are several helpful videos to provide assistance to staff and administrators. I find it to be pretty intuitive. In most cases there are some options for customizing your performance appraisal and the cycle.
They also have several opportunities for training of administrators through webinars (live and pre-recorded) and these are really useful.

Cons

I do wish there were more flexibility in customization and that it was easier to reach some of the relevant customer service videos; however, the customer service team (if you can reach them by phone) is very responsive and helpful.

Response from Trakstar

Hi Lisa,

Such a nice, thoughtful review. You're using a lot of Trakstar, and that's awesome. I love that the videos have been helpful and that you've joined our webinars!

We're re-designing our support site as we speak Will you let me know if you find things to be easier once we release the changes? We'd love your feedback.

Thanks again,
Julie Rieken

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jill E.

THRILLED ABOUT TRAKSTAR!

Used Monthly for 6-12 months
Reviewed on 2017/04/26
Review Source: Capterra

Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period.

I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The way he guided us through the webinar was wonderful. Many employees and managers have expressed trepidation about the upcoming sequence of events, but our rep broke it down very easily and methodically. Our rep has a very good quality about his delivery of information, his voice, and ease of going through the screens as he proceeds, making the learner feel more confident. I already received the videos he created -- within minutes after completion of the training -- so I'm able to share with the employees and managers who could not attend today's webinar. Thank you!

I wish Trakstar would create a "Quick Start Guide for Administrators" as they have for both managers and employees, and then load it on the Support Articles page, but for the meantime I am very pleased to have access to the Support pages, tutorials, videos, etc. and can email Support whenever I have need. I'm grateful about that, too.

If you allow me one more "wish list" item would be the ability to change an employee's job title easily throughout the year -- as long as it does not represent a promotion that would affect change of goals, etc. When we've had a change of management, the new manager will come in and request change of titles (not duties, etc.) of his/her direct reports. This need is likely common among certain industries and such a change would be a huge improvement. Thank you for asking for our feedback.

Thank you to our rep, for making Trakstar look easy to use to our employees!

Cons

There ought to be a Quick Guide for Administrators; too often I've searched the support pages and did not find precisely what I've wanted, so had to email and did not have direct phone access because we don't pay for that added service. We're three hours apart from each other so there've been a few times that I was not able to get answers as immediately as I would have liked (in an ideal world). LOL.

Response from Trakstar

Hi Jill,

Thank you so much for the kind words. We really appreciate it. Also, we are taking your suggestion and will be building a "Quickstart Guide" for admins. Great idea!

Thanks again,
Julie

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Nancy C.

An Excellent Idea with some rough edges

Reviewed on 2016/03/22
Review Source: Capterra

Trakstar is an excellent idea. It allows employees and managers equal time in the appraisal process, which has been lacking in employee appraisal since the beginning of time.

As a manager it is quite helpful for an employee to weigh in on their performance. Too often we have no idea how the employee sees their performance until we are having 'the talk'.

Trakstar could be a little more user friendly, it is not always intuitive in the way it works and can be cumbersome for the administrator when trying to fix mistakes that managers make.

It would be an excellent addition if the manager were not allowed to Archive for agencies that still rely on paper for the employees personnel files. we use the 'archive' button to indicate that the signed appraisal has been received in HR to signal that the process is complete.

It would also be helpful if we could set up an agency wide appraisal two level system where the employee first gets a 6 month New Employee appraisal, and when archived Trakstar would auto generate the next appraisal in the Annual mode, instead of the 'new employee' mode again.

The last thing I can think of now, is the period of time our annual appraisals encompass. Right now the auto generated Annual appraisals have a date parameter based on the employees date of hire, and that is good for some. However, we use a fixed date system based on our fiscal year, and each time a new appraisal is generated i have to go into Trakstar and 'fix' the dates to our parameters.

Thanks for this excellent product; with just a couple of tweaks, it could be FANTASTIC! (for us)

Response from Trakstar

Hi Nancy,

Thank you so much for taking the time to write us a review! We love that Trakstar allows both managers and employees the opportunity to contribute around performance.

We'll also take your suggestion on archiving to heart. Fwiw, we designed the Archiving process to allow managers the discretion about when to share the content with the employee. Some like to do it in advance of the meeting, some afterwards - and we felt they should be the ones to decide.

That said, we have heard your request. I can promise that we'll bring that forward at our next company-wide feature meeting.

Last, some of the things you mention *I think* might be possible/solvable by design in Trakstar (fixed dates, 6 month to Annual.) I hope you won't mind if I have someone reach out to you?

Thank you again, and feel free to connect with me directly if you'd like!

Take care,
Julie

Rating breakdown

Ease of Use
Customer Support

Allyson J.

Increased efficiency - definite ROI

Used Daily for 2+ years
Reviewed on 2016/08/22
Review Source: Capterra

Have had a wonderful experience with Trakstar; it gives the employees the access they need through out the year to work towards their goals and development. Managers are able to work more efficiently and put accountability in the hands of the employee.

Pros

The efficiency of the workflow and the way we can customize it to our needs.

Cons

I would like to see a better org chart!

Response from Trakstar

Hi Allyson,

Thanks so much for your great review. I'm amused that you liked the "Julie from Trakstar" sessions...that's me! Cool.

I love your suggestion on the org chart. I promise to add it to our feature discussion board. As a company, we review every single idea to find patterns and ways we can improve.

Keep in touch and let us know how we can help as your needs evolve, and thanks again.

Take care,
Julie Rieken

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Trakstar Pricing

Starting from
US$3 040,00/year
Pricing options
Free Trial
Subscription
Value for money

Price includes:
- Unlimited Online Reviews
- Goal Tracking Module
- Unlimited Multi-Rater (360) Review Module
- Unlimited Support
- Customization and Implementation
- Employee and Manager Trainings
- and more!

Trakstar Features

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Employee Management
  • Reporting & Statistics

  • API
  • Activity Tracking
  • Applicant Tracking
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Real Time Reporting
  • Recruiting Management
  • Self Service Portal
  • Third Party Integration
  • Time & Attendance Tracking

Additional information for Trakstar

Key features of Trakstar

  • 360º feedback
  • Add and edit positions
  • Appraisal process editor
  • Colleague feedback
  • Compare scores and results
  • Employee appraisal history view
  • Employee record management
  • Manager and employee goals
  • Note taking and tracking
  • Performance history report
  • Rater bias report
  • Rating distribution report
  • Rating scales for appraisals
  • Schedule appraisal and email reminders
  • Track progress with measurements

Benefits

- Continuous feedback using notes, goal setting, and objective tracking throughout the year.
- Multi-rater (360 degree) feedback among employees, colleagues and managers
- Customizable workflows for completion and approval
- Visually appealing and ready-to-use reports
- Status reports and email reminders to keep your employees and managers on track

Trakstar FAQs

Below are some frequently asked questions for Trakstar.

Q. What type of pricing plans does Trakstar offer?

Trakstar offers the following pricing plans:

Starting from: US$3 040,00/year

Pricing model: Subscription

Free Trial: Available

Price includes:
- Unlimited Online Reviews
- Goal Tracking Module
- Unlimited Multi-Rater (360) Review Module
- Unlimited Support
- Customization and Implementation
- Employee and Manager Trainings
- and more!

Q. What are the main features of Trakstar?

Trakstar offers the following features:

  • 360º feedback
  • Add and edit positions
  • Appraisal process editor
  • Colleague feedback
  • Compare scores and results
  • Employee appraisal history view
  • Employee record management
  • Manager and employee goals
  • Note taking and tracking
  • Performance history report
  • Rater bias report
  • Rating distribution report
  • Rating scales for appraisals
  • Schedule appraisal and email reminders
  • Track progress with measurements

Q. Who are the typical users of Trakstar?

Trakstar has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Trakstar support?

Trakstar supports the following languages:

English

Q. What type of pricing plans does Trakstar offer?

Trakstar has the following pricing plans:

Subscription

Q. Does Trakstar support mobile devices?

We do not have any information about what devices Trakstar supports

Q. What other apps does Trakstar integrate with?

Trakstar integrates with the following applications:

G Suite, Okta, OneLogin

Q. What level of support does Trakstar offer?

Trakstar offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials