Trakstar

Performance Management and Employee Engagement Software

4,4 /5 (281 reviews) Write a Review!

Trakstar Overview

What is Trakstar?

Trakstar offers an employee performance management and employee engagement software that facilitates easily customizable performance reviews alongside comprehensive 360 degree feedback among colleagues, employees, their managers, and more. Trakstar enables anyone with an email address to add their feedback to appraisal documents, meaning even partners and customers can leave feedback on your employees. With employee records of all appraisal history and detailed reporting, managers can get a clear view into the performance of their employees over time. Trakstar's employee engagement software allows you to keep a pulse on your company culture, and encourage real-time feedback between your managers and employees as often as necessary.

Trakstar lets its users measure the progress of their activities and goals, aligning productivity with company objectives. The app can be used by both employee as well as manager to add their own goals to appraisals. These progress towards completing these goals can be measured by tracking "measurements". These measurements mean progress can be seen in percentage of completion and time to deadline. further features include email reminders and note leaving capabilities on appraisal documents.

Trakstar Overview

Pricing

Starting from
US$4 370,00/year

Pricing options

Free Trial
Subscription
Value for money

Price includes:
- Unlimited Online Reviews
- Goal Tracking Module
- Unlimited Multi-Rater (360) Review Module
- Unlimited Support
- Customization and Implementation
- Employee and Manager Trainings
- and more!


Trakstar Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Scoring a Competency
Compare Scores Report
Take Notes
Add/Track Goals
Add/Track Objectives and Tasks
Administrator's Performance Ranking Report
Employee Record
Manager's appraisal workshop for an employee's review
Trakstar video Trakstar screenshot: Scoring a Competency Trakstar screenshot: Compare Scores Report Trakstar screenshot: Take Notes Trakstar screenshot: Add/Track Goals Trakstar screenshot: Add/Track Objectives and Tasks Trakstar screenshot: Administrator's Performance Ranking Report Trakstar screenshot: Employee Record Trakstar screenshot: Manager's appraisal workshop for an employee's review

Trakstar Reviews

Trakstar Reviews

Overall rating
4,4
/
5
Excellent
154

Very good
104

Average
18

Poor
5

Terrible
0

Value for Money
4,3
Features
4
Ease of Use
4,3
Customer Support
4,7
92% recommended this app
Mark J.

Trakstar is a star!!

Since installation we have drastically improved the consistency and timeliness of staff reviews. Also love the goals and objectives.


Katie K.

Easy to use performance management system

Overall, I think it's a great system and so much better than the one we had before. As mentioned, it's easy to use and to navigate, and the customer service team is very quick to respond to any questions. As an administrator, I love being able to log in as others in order to see what they're seeing - it makes my life easier.


Grant R.

Bad - Horrible UI/UX that you will pay for over and over again

Lot of issues here that I want to point out with this software:

1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise.
2) We were trying to get the software to allow us to do a 6 month check-in, so essentially our managers would be able to meet with our employees halfway to their annual review and check in to see how they were coming along, not to be rated, but just a checkup to see how things were going. Sounds easy, right? Well, you'd be wrong on that too, and so was I. They launched into a super complex work around, which again was way more complex than any of my managers would ever need or be able to use.
3) Whenever I first looked at signing up to use this software, I liked the seemingly easy and simple to use interface that I had seen on demos and on videos on youtube. I thought, well, it's just about loading in positions and job data, then I should be off and running with this system. Well, their estimate for getting setup is typically at least 3 months, that should tell you something. I thought that they would just be doing a lot of hand holding, turns out that what they were really doing is making up for a poor UI and UX in their system. It is next to impossible to anticipate where to go, what to click, etc. They try to make up for it with their training, but it just seemed to frustrate me more that they wouldn't fix the clear weaknesses and complexness of their interface to suit the customer. They would rather spend an hour training you on how to do something super complex, and oh, by the way, if you mention to them that something is complex, unnecessary, or just plain not intuitive, instead of take the feedback, they actually get defensive and back up their reasoning for doing whatever they are doing in a totally illogical and contrived way. They need to take a page from Google and Apple and go back to the drawing board with their system and design something from the ground up that is EASY TO USE.
4) Scoring for employees is extremely complex and contrived, just ask them to show it to you in the sales process, you will see

I could write more, but I ran out of room, check out JuvodHR if you are looking for a better solution, that's where I went.


Mariam A.

Awesome Software - We absolutely love Trakstar

Personally, I love Trakstar considering my several involvement as the lead HR Manager responsible for PMS. It was an easy sell to the Senior Management Team because it ticked all need boxes we had identified. The customization and integration process was a breeze, the account officer took a lot of the burden off us.

Then transitioning the employees went smoothly, including the training. Our account officer worked so well with us and was willing to conduct trainings as early as 5am Eastern, considering the time difference between the US and our country offices in West Africa and Europe. She really appreciated her flexibility.

As an administrator, I can tell you how effortless it is to assist employees, resolves issues, monitor the process, review reports and all required responsibilities. As a employee and a user, my appraisal was effortless.

The reviews we have received from employees have been great, my manager is soo pleased with the system and feedback from the [SENSITIVE CONTENT HIDDEN] "I have never enjoyed appraisals as much as I am right now with Trakstar".


Verified Reviewer

Higher Educational - Trakstar Review

The Customer Service experience is the best. They are very responsive by both phone and email.


Mark J.
Industry: Hospitality
Company size: 51-200 Employees

Trakstar is a star!!

Used Daily for 2+ years
Reviewed on 2019/03/21
Review Source: Capterra

Since installation we have drastically improved the consistency and timeliness of staff reviews. Also love the goals and objectives.

Pros

Customer service/support is great. I haven’t had many issues, but when I did support was fast and even followed up a day later to make sure things were still fine. My issues were user related. The software is solid!

Cons

The reporting is a bit limited. Might be nice to have the ability to create some customized reports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Katie K.
Industry: Banking
Company size: 51-200 Employees

Easy to use performance management system

Used Monthly for 1-5 months
Reviewed on 2019/10/30
Review Source: Capterra

Overall, I think it's a great system and so much better than the one we had before. As mentioned, it's easy to use and to navigate, and the customer service team is very quick to respond to any questions. As an administrator, I love being able to log in as others in order to see what they're seeing - it makes my life easier.

Pros

The best feature about this software is its ease of use. A few of our employees aren't very technologically-minded, and they have no problem navigating the system and completing their reviews. It's simple and straightforward and offers a lot of flexibility.

Cons

We're just starting to use the Goals portion of the software, and, as a company, we're a bit on the conservative side, and we'd rather not have the employees be able to create their own measurements. It's great to have that feature, but there should also be a way to turn it off if we don't want it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Grant R.
Industry: Retail
Company size: 11-50 Employees

Bad - Horrible UI/UX that you will pay for over and over again

Reviewed on 2017/03/07
Review Source: Capterra

Lot of issues here that I want to point out with this software:

1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise.
2) We were trying to get the software to allow us to do a 6 month check-in, so essentially our managers would be able to meet with our employees halfway to their annual review and check in to see how they were coming along, not to be rated, but just a checkup to see how things were going. Sounds easy, right? Well, you'd be wrong on that too, and so was I. They launched into a super complex work around, which again was way more complex than any of my managers would ever need or be able to use.
3) Whenever I first looked at signing up to use this software, I liked the seemingly easy and simple to use interface that I had seen on demos and on videos on youtube. I thought, well, it's just about loading in positions and job data, then I should be off and running with this system. Well, their estimate for getting setup is typically at least 3 months, that should tell you something. I thought that they would just be doing a lot of hand holding, turns out that what they were really doing is making up for a poor UI and UX in their system. It is next to impossible to anticipate where to go, what to click, etc. They try to make up for it with their training, but it just seemed to frustrate me more that they wouldn't fix the clear weaknesses and complexness of their interface to suit the customer. They would rather spend an hour training you on how to do something super complex, and oh, by the way, if you mention to them that something is complex, unnecessary, or just plain not intuitive, instead of take the feedback, they actually get defensive and back up their reasoning for doing whatever they are doing in a totally illogical and contrived way. They need to take a page from Google and Apple and go back to the drawing board with their system and design something from the ground up that is EASY TO USE.
4) Scoring for employees is extremely complex and contrived, just ask them to show it to you in the sales process, you will see

I could write more, but I ran out of room, check out JuvodHR if you are looking for a better solution, that's where I went.

Pros

Not really much to like, to be quite honest

Cons

5) There is this wonderful background jobs pop-up that pops up every time that you do ANYTHING in the application, I'm serious. You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying.
6) There is no simple way to have them tie any type of notes or issues with an employee back to a part of their job description that it is supposed to match. Which, is really the basis of why you are keeping records for corrective actions, notices, etc, to protect yourself from an employee if you have to terminate for performance based reasons/issues.
7) If you have employees who don't sit at a desk or have their own computer, this system is not for you. It does not offer you a way to accommodate those employees. Again, they will talk about a solution or work around, but again, don't be fooled, they have no solution here either.

Response from Trakstar

It's disappointing to have a customer feel this way. In our exchanges with Grant, I wish we'd been able to find more common ground. Grant, thanks for sharing your thoughts. They are important to us.

Sincerely,
Julie Rieken

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Mariam A.
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

Awesome Software - We absolutely love Trakstar

Used Daily for 1-5 months
Reviewed on 2020/07/23
Review Source: Capterra

Personally, I love Trakstar considering my several involvement as the lead HR Manager responsible for PMS. It was an easy sell to the Senior Management Team because it ticked all need boxes we had identified. The customization and integration process was a breeze, the account officer took a lot of the burden off us.

Then transitioning the employees went smoothly, including the training. Our account officer worked so well with us and was willing to conduct trainings as early as 5am Eastern, considering the time difference between the US and our country offices in West Africa and Europe. She really appreciated her flexibility.

As an administrator, I can tell you how effortless it is to assist employees, resolves issues, monitor the process, review reports and all required responsibilities. As a employee and a user, my appraisal was effortless.

The reviews we have received from employees have been great, my manager is soo pleased with the system and feedback from the [SENSITIVE CONTENT HIDDEN] "I have never enjoyed appraisals as much as I am right now with Trakstar".

Pros

The flexibility of Trakstar to mirror the organization's current performance appraisal process was what sold us. We were able to adapt the software to fit our needs and the ease of use is absolutely great.

Cons

I honestly find it difficult to identity what I like least about this software. Compared to the previous software we used for Performance Appraisal, Trakstar is absolutely wonderful. It met all our software needs; the pricing was very reasonable, and the transition was effortless. From the sales agent to the account officer, we have had an awesome experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Higher Education
Company size: 501-1 000 Employees

Higher Educational - Trakstar Review

Used Daily for 2+ years
Reviewed on 2018/08/13
Review Source: Capterra

The Customer Service experience is the best. They are very responsive by both phone and email.

Pros

The ease of use is the best feature of the software.

Cons

The goals - we had to do a work around and are using "measurements," and although this works, it makes it a little touchy when it comes to referring new users to the Trakstar support pages.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 281 user ratings
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Trakstar Pricing

Trakstar Pricing

Starting from
US$4 370,00/year
Free Trial
Subscription
Value for money

Price includes:
- Unlimited Online Reviews
- Goal Tracking Module
- Unlimited Multi-Rater (360) Review Module
- Unlimited Support
- Customization and Implementation
- Employee and Manager Trainings
- and more!

Price includes:
- Unlimited Online Reviews
- Goal Tracking Module
- Unlimited Multi-Rater (360) Review Module
- Unlimited Support
- Customization and Implementation
- Employee and Manager Trainings
- and more!

Value for Money
4,3/5
Based on 281 user ratings
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Trakstar Features

Trakstar Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 281 user ratings
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Categories

Additional information for Trakstar

Additional information for Trakstar

Key features of Trakstar

  • 360º feedback
  • Add and edit positions
  • Appraisal process editor
  • Colleague feedback
  • Compare scores and results
  • Employee appraisal history view
  • Employee record management
  • Manager and employee goals
  • Note taking and tracking
  • Performance history report
  • Rater bias report
  • Rating distribution report
  • Rating scales for appraisals
  • Schedule appraisal and email reminders
  • Track progress with measurements

Benefits

- Continuous feedback using notes, goal setting, and objective tracking throughout the year
- Employee engagement software to keep a pulse on employee happiness
- Multi-rater (360 degree) feedback among employees, colleagues, managers and more
- Customizable workflows for performance appraisal completion and approval
- Visually appealing and ready-to-use reports
- Status reports and email reminders to keep your employees and managers on track

Trakstar FAQs

Trakstar FAQs

Below are some frequently asked questions for Trakstar.

Q. What type of pricing plans does Trakstar offer?

Trakstar offers the following pricing plans:

Starting from: US$4 370,00/year

Pricing model: Subscription

Free Trial: Available

Price includes: - Unlimited Online Reviews - Goal Tracking Module - Unlimited Multi-Rater (360) Review Module - Unlimited Support - Customization and Implementation - Employee and Manager Trainings - and more!

Q. What are the main features of Trakstar?

Trakstar offers the following features:

  • 360º feedback
  • Add and edit positions
  • Appraisal process editor
  • Colleague feedback
  • Compare scores and results
  • Employee appraisal history view
  • Employee record management
  • Manager and employee goals
  • Note taking and tracking
  • Performance history report
  • Rater bias report
  • Rating distribution report
  • Rating scales for appraisals
  • Schedule appraisal and email reminders
  • Track progress with measurements

Q. Who are the typical users of Trakstar?

Trakstar has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Trakstar support?

Trakstar supports the following languages:

English

Q. What type of pricing plans does Trakstar offer?

Trakstar has the following pricing plans:

Subscription

Q. Does Trakstar support mobile devices?

We do not have any information about what devices Trakstar supports

Q. What other apps does Trakstar integrate with?

Trakstar integrates with the following applications:

Google Workspace, Okta, OneLogin

Q. What level of support does Trakstar offer?

Trakstar offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials