Hoop.la

Hoop.la

Your ultimate online community.

4.6/5 (9 reviews)

Hoop.la Overview

Hoop.la is a completely hosted, feature-rich online community platform. Supported content includes blogs, forums, chat rooms and events, calendar, clips (photos, videos, music, and document sharing), and private messaging.

Hoop.la also supports:

Groups: can be public, private or hidden. Create unlimited number of groups within the community. You control who can create groups. Each group site has its own set of content modules (blogs, forums, clips, chat, etc.) and permissions.

Widgets: for showcasing community content on the site as well as embedding content from outside the community. In addition community content widgets can be embedded on outside sites, for the ultimate in flexibility.

Automatic Comment Spam Detection/Protection

Content organization/classification via categories and tags, as well as the ability to feature content
Advanced content posting features: WYSIWYG editor, save as draft, disable comments, mark as premium, backdate, set future publication date.

Powerful content management features- content moderation rules (by keyword, member, and other parameters), censor lists, report to moderators feature.

Surveys that are embeddable, private or public, anonymous or named, multi-question, with downloadable data.

Themes for customizing look and feel, with support for custom CSS throughout the application.

Registration settings- registration moderation, CAPTCHA option, custom profile fields, email verification, and more.

Integration with Google Analytics for advanced usage tracking.

Advanced reporting option, which includes detailed member reports, content reports, and a community health report.

Advanced permissions system for controlling exactly who can do what on the site.

Premium membership system. Any feature controlled by a permission can be designated as premium and any content can also be flagged as premium.

Integration with major social networks for sign-in and/or member profile content infusion. Twitter, Facebook, Google, Yahoo, Foursquare, Instagram are currently supported.

Content sharing via email, Twitter, Facebook, Google+, and Pinterest. Only public content can be shared (for obvious reasons).

Content notification system.

Community leader board. Hoop.la ranks all users based on points earned by performing certain actions on the site.

Member titles supported, as well as permission group badges.

Member notes (admin-only) for tracking issues with users over time.

Full RSS support.

Content and members can be followed.

Export member information via CSV anytime.

Mobile-friendly interface (full responsive design coming in Q1 2015).

Localization options (supports other languages).

Single Sign-On (SSO) supported.

SSL encryption available.

Documented APIs for integration.


Aside from features, Hoop.la Pro offers a 100% uptime guarantee within a sandboxed environment, awesome customer support (including an account manager), an emergency phone number, and a QA environment.

Pricing

Starting from
US$2 599,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Hoop.la Reviews

Overall rating
4.6/5
89% positive reviews
6
Excellent
2
Very good
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Average
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0
Terrible

Hoop.la makes it so easy!

Reviewed on 2015/01/29
Review Source

We completed an exhaustive search for the solution to our secure partner portal. We had a clear list of requirements that we needed, and we shared those requirements with a variety of vendors. We narrowed it down to three vendors. The demonstration of Hoop.la was the third we completed. Because I work for a large, name brand company, the other two vendors were too busy trying to upsell into the larger organization, and didn't take the time to find out what I was looking for and needed. They had an agenda that I wasn't really part of.

Not Hoop.la. Their agenda was to understand what we wanted, and show us how to do it. Hoop.la listened to our needs, clearly demonstrated how to do what we needed, answered millions of questions and made suggestions about best practices. The contract and pricing process was simple, the setup was quick and the ongoing customer support is incredible. We had our portal ready to done in record time. A great experience at the beginning, middle and I don't see an end in sight!

We use Hoop.la to run multiple partner groups, all of which are interrelated under the larger organization of strategic alliances, but all offer unique solutions. As a result, we opted to use hidden groups that fall under the umbrella of our larger all-inclusive partner portal, but provide the ability for each partner type to quickly access only the information that is most relevant for their needs. We are adding new partners regularly and appreciate how easy it is to add new groups and make them usable in short order.

Because we had scoped out a phased approach, we needed the ability to turn on or off features that we aren't currently using - without having to re-architect the entire portal. Even more Hoop.la is constantly innovating, so we are pleased to see new features rolled out before we can even ask for them to be considered.

Pros

Easy to use once you get over a short learning curve. Our team is not technical, and we have limited technical support from the larger team, yet we had no problem getting things up and running.

Cons

User documentation could be better, especially in the area of registration and enrollment and theme creation.

Response from Social Strata

Thank you very much for sharing your experience! We love working with you.

Mary H.

Excellent system and support for our client community

Used Daily for 1+ year
Reviewed on 2018/01/09
Review Source: Capterra

We are a B2B consulting firm and we use Hoop.la for our online client community. This has allowed us to evolve away from hourly and project services to a much more efficient and interactive model where all clients have access to a library of documents and videos ("clips" in Hoop.la terms), discussion forums, calendars, live chat events, etc. You create permission groups ("circles") and set what members can and can't do; new members are assigned to one or more circles. Very easy to set up and customize even if, like me, you do not know a lot about CSS or HTML. Their support staff are amazing - they know the product inside and out and they are fast, cheerful and professional. Our community is professional rather than social in nature so we needed some customization to meet the needs of our clients, and they accomplished these on time and on budget, with great results. I highly recommend Hoop.la. I stumbled on them when looking for a live chat system, and then realized they did that plus almost everything else we needed to make a new online community a reality.

Pros

Easy set up ' customization; permissioning; moderation; live chat; forums, and calendars, A+ support

Response from Social Strata

Awesome, thanks for sharing your experience!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rich M.

A lot of "hoopla" about Hoop.la!

Reviewed on 2015/11/25
Review Source: Capterra

We have used the Hoop.la platform for our On-Line forum (ogrforum.ogaugerr.com) for many years. Our forum serves over 9 million pages per month, and the Hoopla server infrastructure handles that traffic level with ease.

Our members (over 17,000 of them) love the platform. I rarely get complaints about problems, and when I do it is usually a problem on the member's computer.

On the rare occasions when I have needed to contact Hoopla Tech Support, their typical response time is measured in MINUTES. The Hoopla Tech Reps are competent, professional and they really KNOW their product. I have never had a problem they could not solve, or show me how to solve myself via an admin feature I didn't know about. Their Tech Support forum is well organized and easy to use.

Overall, I give Hoopla an A+. We are very satisfied customers.

Response from Social Strata

Thank you very much, Rich, for being part of our Hoop.la family.

Rating breakdown

Ease of Use
Customer Support

Gigi P.

Hoop.la ROCKS our Community

Reviewed on 2015/02/04
Review Source

We converted to Hoop.la for our online community platform during 3Q14 and could not be happier! Hoop.la is used by our non-profit patient community to connect for support about their disease and for educational programs we offer. We are just beginning to scratch the surface of Hoop.la's capabilities and look forward to offering more online chats and further customization to suit our community's needs. Hoop.la support has been there with us every step of the way.

Pros

Great support staff
LOTS of customization available
Intuitive for our end users to set up and use their accounts
Flexible and scalable

Cons

Required a bit more tutorial in the beginning than I expected (that may be an end-user Con, not a Hoop.la Con!)

Response from Social Strata

We're so pleased to be part of your important mission! Thank you!

Briana D.

Hoop.la's robust feature set makes it a game changer!

Used Daily for 1-5 months
Reviewed on 2019/05/03
Review Source: Capterra

Hoop.la has definitely given us the opportunity to create a very exclusive community for our members. I will admit that the RightStart process was not as intuitive as I'd hoped, and it's more of a "learn as you go" type of experience, but we're super excited with what we're going to be able to accomplish!

Pros

The robust set of features and customization is incredibly attractive. The sky is the limit when it comes to creating an environment exactly how you envisioned it.

Cons

The backend of the site could be a lot more intuitive. There are lots of workarounds that you need to do in order to implement certain actions. It's critical that you have a staff of Dev and Design cohorts working on this project - the functionality of Hoop.la on its own is not enough.

Response from Social Strata

Thanks for the feedback, Briana!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Hoop.la Pricing

Starting from
US$2 599,00/month
Pricing options
Free Trial
Subscription
Value for money

We offer an Essential plan for $2,599 per month, and Enterprise plans that start at $4,950 per month. Pricing details are available online at https://hoop.la/pricing.

Hoop.la Features

  • API
  • Chat

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Projections
  • SSL Security
  • Search Functionality
  • Third Party Integration

Additional information for Hoop.la

Key features of Hoop.la

  • API
  • Access custom CSS
  • Advanced reporting (community health report)
  • Calendar events
  • Chat events and chatrooms
  • Custom pages
  • Custom themes and design
  • Email and system alert notifications
  • File upload (photos, video, files)
  • Forums
  • Full image set customization
  • Full text customization
  • Groups
  • Member leaderboard
  • Multi-author blogging
  • Premium memberships
  • Robust member profiles
  • SSL encryption
  • Single sign-on
  • Surveys

Benefits

  • Hoop.la's simple admin interface and flexibility make it easy for anyone to manage an online community.

  • You are in the driver's seat. Keep trolls away with automatic spam protection, apply moderation rules, and use our robust permission circles to decide who is allowed to do what in your community.

  • Mobile-friendly interface makes it easy to use Hoop.la across devices.

  • Our unique community health report (via advanced reporting option) allow you to keep a finger on the pulse of your community, and download/email the results any time.

  • We continue to actively develop Hoop.la, and consider customer suggestions in our own community at http://socialstrata.com/support.

Hoop.la FAQs

Below are some frequently asked questions for Hoop.la.

Q. What type of pricing plans does Hoop.la offer?

Hoop.la offers the following pricing plans:

Starting from: US$2 599,00/month

Pricing model: Subscription

Free Trial: Available

We offer an Essential plan for $2,599 per month, and Enterprise plans that start at $4,950 per month. Pricing details are available online at https://hoop.la/pricing.

Q. What are the main features of Hoop.la?

Hoop.la offers the following features:

  • API
  • Access custom CSS
  • Advanced reporting (community health report)
  • Calendar events
  • Chat events and chatrooms
  • Custom pages
  • Custom themes and design
  • Email and system alert notifications
  • File upload (photos, video, files)
  • Forums
  • Full image set customization
  • Full text customization
  • Groups
  • Member leaderboard
  • Multi-author blogging
  • Premium memberships
  • Robust member profiles
  • SSL encryption
  • Single sign-on
  • Surveys

Q. Who are the typical users of Hoop.la?

Hoop.la has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Hoop.la support?

Hoop.la supports the following languages:

English

Q. What type of pricing plans does Hoop.la offer?

Hoop.la has the following pricing plans:

Subscription

Q. Does Hoop.la support mobile devices?

We do not have any information about what devices Hoop.la supports

Q. What other apps does Hoop.la integrate with?

Hoop.la integrates with the following applications:

Google Analytics, Salesforce Sales Cloud

Q. What level of support does Hoop.la offer?

Hoop.la offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials