Zoho Subscriptions

Zoho Subscriptions

Smarter Billing for Your Subscription Business

4.4/5 (66 reviews)

Zoho Subscriptions Overview

Zoho Subscriptions is for growing subscription businesses that are looking to automate the entire subscription management process without any hassle.

Right from the moment a customer subscribes to your service/product, Zoho Subscriptions sends invoices, charges them on renewals, sends payment thank you notes, notifies you and your customers if a payment fails, retries these payments and repeats all of this over and over again, until their subscription expires. And it does all of this automatically.

Experience Level: Beginner to advanced
Business Size: Small to medium businesses
Happy Customers: LogiNext, EuroBox, HeadApp, Mobile Loyalty, Opiniion etc.

Pricing

Starting from
$49/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Latin America, Mexico, Middle-East and Africa

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 4 others, Italian, Portuguese, Spanish, Swedish

Zoho Subscriptions Reviews

Overall rating
4.4/5
97% positive reviews
31
Excellent
33
Very good
2
Average
0
Poor
0
Terrible
Alex B.

Recommended to All my SAAS Friends

Used Daily for 2+ years
Reviewed on 2018/11/13
Review Source: Capterra

We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.

Pros

This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.

Cons

We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ari G.

Top Notch Subscription Service

Used Daily for 2+ years
Reviewed on 2019/04/29
Review Source: Capterra

Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.

Pros

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Cons

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ashley L.

Easy and efficient

Used Daily for 1+ year
Reviewed on 2019/05/31
Review Source: Capterra

We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.

Pros

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Cons

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Good system that works reliably

Used Daily for 2+ years
Reviewed on 2019/05/01
Review Source: Capterra

We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us.

Pros

Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves

Cons

The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Great for my Renewals !!

Used Daily for 2+ years
Reviewed on 2019/05/01
Review Source: Capterra

Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !!

Pros

Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management

Cons

No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10

Zoho Subscriptions Pricing

Starting from
$49/month
Pricing options
Free Trial
Subscription
Value for money

Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee.

Basic plan: $49 per month - 500 customers, 3 users.
Standard plan: $99 per month - 2000 customers, 5 users.
Professional plan: $249 per month - 5000 customers, 10 users.

Discounts are available for nonprofit organizations.

Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.

Zoho Subscriptions Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Invoice Management
  • Multi-Currency
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

  • Accounting Management
  • Compliance Management
  • Invoice Processing
  • Receiving
  • Workflow Management

Additional information for Zoho Subscriptions

Key features of Zoho Subscriptions

  • Automated Email Notifications
  • Automated customer communications & notifications
  • CRM, Accounting Integration
  • Client Portal
  • Coupons, Add-ons & discounts
  • Email, Phone, Chat and Forum Support
  • Hosted Pages
  • Multi-Gateway Support (Razorpay for India)
  • Multiple Webhooks and REST APIs
  • Offline Payments
  • One-Time Charges, Coupons, Add-ons & Discounts
  • Payment Failure Management (retry/dunning)
  • Paypal/ ACH/ Credit Card
  • Recurring Billing & Subscription Management
  • Reports like MRR, ARPU, LTV, and churn rate, among others.
  • Sandbox Account
  • Trial Period Management
  • Usage-based Metered Billing
  • Zapier, Avalara, Wordpress, Slack Integration etc.

Benefits

- Set up your products: add pricing plans, addons, and coupons to each plan and manage them from a central portal.
- Automate billing for each subscription. Zoho Subscriptions sends out invoices on your behalf, prorates subscriptions, and bills customers automatically.
- Manage everything related to your customer subscriptions from a centralized portal.
- Using Client Portal, let your customers control their subscriptions by paying for invoices, updating personal/business, card and bank details, and rating your service.
- With Retry Settings (Dunning Management,) efficiently manage involuntary failed payments by setting number of retries, and notifying customers before their cards expire.
- With multiple payment gateways integrations and payment options, simplify your payment collection process for different customer groups.
- Stay in the know of your business' health with important subscription metrics like MRR, chhurn rate, and activations & cancellations available right from the dashboard, adding to 30+ analytic reports.
- Set up a sandbox (test) account, where you can test all your business use-cases in a safe environment. This way you can understand how Zoho Subscriptions and its features work.
- Zoho Subscriptions' accounting integration with Zoho Books involves zero effort. Simply sign in to your Zoho Books account and find your customers and all transactions related to their subscriptions instantly available in Zoho Books. Keep track of your expenses, automatically categorize bank transactions and do much more to get a complete picture of the health of your business.
- If you’re a developer looking for different options for integration, we got you all covered with our REST APIs and Webhooks.

Zoho Subscriptions FAQs

Below are some frequently asked questions for Zoho Subscriptions.

Q. What type of pricing plans does Zoho Subscriptions offer?

Zoho Subscriptions offers the following pricing plans:

Starting from: $49/month

Pricing model: Subscription

Free Trial: Available

Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee.

Basic plan: $49 per month - 500 customers, 3 users.
Standard plan: $99 per month - 2000 customers, 5 users.
Professional plan: $249 per month - 5000 customers, 10 users.

Discounts are available for nonprofit organizations.

Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.

Q. What are the main features of Zoho Subscriptions?

Zoho Subscriptions offers the following features:

  • Automated Email Notifications
  • Automated customer communications & notifications
  • CRM, Accounting Integration
  • Client Portal
  • Coupons, Add-ons & discounts
  • Email, Phone, Chat and Forum Support
  • Hosted Pages
  • Multi-Gateway Support (Razorpay for India)
  • Multiple Webhooks and REST APIs
  • Offline Payments
  • One-Time Charges, Coupons, Add-ons & Discounts
  • Payment Failure Management (retry/dunning)
  • Paypal/ ACH/ Credit Card
  • Recurring Billing & Subscription Management
  • Reports like MRR, ARPU, LTV, and churn rate, among others.
  • Sandbox Account
  • Trial Period Management
  • Usage-based Metered Billing
  • Zapier, Avalara, Wordpress, Slack Integration etc.

Q. Who are the typical users of Zoho Subscriptions?

Zoho Subscriptions has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Zoho Subscriptions support?

Zoho Subscriptions supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Zoho Subscriptions offer?

Zoho Subscriptions has the following pricing plans:

Subscription

Q. Does Zoho Subscriptions support mobile devices?

Zoho Subscriptions supports the following devices:

Android, iPhone, iPad

Q. What other apps does Zoho Subscriptions integrate with?

Zoho Subscriptions integrates with the following applications:

KiSSFLOW, LeadMaster, Slack, Stripe, Workato, Zendesk, Zoho Books, Zoho CRM, Zoho Creator, Zoho Flow

Q. What level of support does Zoho Subscriptions offer?

Zoho Subscriptions offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials