Humanity (ShiftPlanning)

Humanity (ShiftPlanning)

Employee scheduling & workforce management

4.3/5 (234 reviews)

Humanity (ShiftPlanning) Overview

Humanity (ShiftPlanning) allows employers to manage their staff more easily than ever before with its robust employee scheduling and workforce management software. If you’re still using spreadsheets or pen and paper to schedule your employees’ shifts, you’re wasting precious time that could be spent on leading and inspiring your team instead of micromanaging it.

The cloud-based Humanity (ShiftPlanning) software is available to both employers and employees at all times either via web browser, tablet or smartphone. It’s perfect for service industries like restaurants and retail but can be applied to just about any vertical. Humanity (ShiftPlanning) is as popular with small businesses as it is with large corporations and can be customized to fit the needs of any organization.

What You Get:

Online Employee Scheduling - Create perfectly accurate work schedules for your team in minutes instead of hours. Never worry about schedule conflicts again. Allow employees to request shift trades and drops on their own. Notify employees whenever a new schedule is published and send them shift reminders via SMS and email. Create perfectly accurate timesheets every month that can be easily sent to payroll.

Time and Attendance Monitoring - Employees can clock in and out using Humanity (ShiftPlanning), giving you perfect timesheets every week. Save time while improving employee attendance and decreasing tardiness.

Human Resources Management - Keep your employee information and records all in one place.

Payroll Processing - Create perfect timesheets every time. Never over or underpay your staff and keep your books clean and accurate.

Pricing

Starting from
$2/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

Humanity (ShiftPlanning) Reviews

Overall rating
4.3/5
85% positive reviews
125
Excellent
74
Very good
24
Average
3
Poor
8
Terrible

Scheduling Made Simple!

Used Daily for 6-12 months
Reviewed on 7/12/2016
Review Source: Capterra

ShiftPlanning has been used at our facility for one year now. We are a college campus environment. Thus, scheduling for student workers can be a great challenge due to their dropping and adding classes and potential to working multiple part-time jobs, and of course, due to the differing course load, each student takes on. In the past, we used excel in combination with a learning management system to communicate and maintain student worker scheduling. I am the scheduler for student workers in our area. We have around 8-10 student workers, give or take which part of the year we are scheduling for. We schedule our shifts in a non-linear method. We like the availability feature that ShiftPlanning has. It is a static "when I am not available" table that you or your workers can fill out. At this point I supply entries into these availability tables based on student class schedules and external employment. We do this to prevent students from falsifying availability. ShiftPlannning has a pre-generate schedule wizarding system. This allows managers to schedule weeks, or months ahead of time, based on their current availability. If you are a manager for a college campus, then you may want to consider only doing this once a month for summers, and once a semester for spring and fall. You will be changing availability frequently during the beginning of each semester, almost all summer, and also during finals week. Duplicating the schedule for each week is as easy as two or three button taps on your mouse. Once a schedule is more concrete then this is super easy. During the high volatile periods mentioned above, we highly recommend not scheduling ahead of time. Just do one or two weeks worth of scheduling and make sure to communicate to everyone that the schedule will have a high degree of change. We have also enjoyed the use of the ping feature and other notifications to communicate to students when they should be at work.

Pros

The strongest features of ShiftPlanning are the many methods for communicating when a worker is to work (general scheduling), when policy changes or other changes at work need to be quickly and easily assimilated to all employees (dashboard notifications), and when notifications need to be sent to just individuals (ping). All of this communication can be managed in ShiftPlanning. Workers can set up their cell phones to receive important notifications. Administrators can control which methods are mandatory and which communication methods are not. A worker can elect to be notified via email and/or text prior to their shift starting. Workers can access ShiftPlanning from any device since this a cloud-based service. Workers are able to make vacation requests ahead of time, even when there is nothing posted for the actual schedule yet. We would recommend a 2-week requirement for this type of request. Otherwise, student workers can request off via a trade shift or drop-shift option, if short notice is provided. All trades can be set to approval first by manager. It is super easy to setup different worker types by area, or by responsibilities. Thus, if you are budgeting out hours between different areas (positions) then you can easily view the subtotal for each while scheduling who should work when. It also gives you a clear distinction in schedule mode as to who can actually work during the designated times you are generating (i.e. 10 AM ' 12 PM, 1 PM ' 2 PM').

Cons

The only concern that we have is with tweaking the trade shift and trade drop feature. Workers who are shown as available for the entire shift don't have the option to select parts of a shift that they are actually available for. Important meetings or events outside of work cannot always be accounted for using the availability feature. The only way this can be done is to not use a static schedule and go to making a policy for weekly updates. Then making it the student worker's responsibility to maintain their own work availability. In our case, we want to stay with a static scheduling system to help reduce the sense of a changing hectic work schedule for our student workers. Thus, students will benefit by having the ability to select from a portion of a shift trade rather than having only the option to pick up all or none of the shift being made available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

this program saved my business

Used Daily for 2+ years
Reviewed on 7/31/2016
Review Source: Capterra

We spent so much time just getting schedules done and then something would happen - some one is sick or their grandmother died - Then there was all the communication getting employees with the right skills to cover the shift -. I went looking for a scheduling software and got so much more. We use the dashboard and email features every day to keep staff aware of changes. Our business depends on everybody knowing 100s of ever changing details.
We use the email and training functions to keep the staff current with policy changes, to learn new systems and to refresh knowledge when things seem to be slacking.
Being able to send emails to specific groups let us communicate sensitive information securely to those who need to know.
I recommend this to everyone I know who has to manage any size business.

Pros

Communication - quick and flexible. most of my 20 somethings have a phone, rarely use email and rely on apps for everything. The phone app still needs some work but it has been the end of excuses about schedules
the bulletin board keeps everyone communicating not just us to them but they communicate with each other.

Cons

Searching forward and back by months is awkward - google has the same issue with their calendars. I often need to go from a day view now to a day view months away. the path isn't intuitive

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Time Saver

Used Daily for 1+ year
Reviewed on 12/18/2018
Review Source: Capterra

I manage a work study staff of 30+ students at a small college. Their work study job is not their first priority so availability, priorities, and their schedules are always changing. It's really nice to have a software to manage much of the administrative side of things. I upload the availability, spend an initial investment creating the schedule. If I have done my job correctly things pretty much run themselves throughout the rest of the semester.

Pros

Ease of updating availability for employees. Clearly seeing how many people can cover what shift. Ability for employees to drop, add, or trade shifts without me micro managing. Creating multiple classification of jobs to organize the different roles in the work place. Reporting makes it easy to submit to payroll.

Cons

The billing is a bit confusing. They bill based off of per user per month. With breaks and a rotating staff I often end up challenging the original bill I get. Customer service has always been good and responds quickly and makes changes.

Response from Humanity (Shiftplanning)

Hello, Kevin,
Thank you for the extensive review! In such a dynamic work environment, we're glad our app can provide peace of mind with managing different roles and availabilities. As for our billing process, it is set up by default to accommodate the majority of organizations, but, of course, as you have been able to tell yourself, we are always open for discussion in such specific cases such as your own. Our support team is available to you 24/7 via Live Chat on our homepage or app dashboard.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ShiftPlanning

Reviewed on 9/14/2016
Review Source: Capterra

While ShiftPlanning is a great product, with most of the features I need, it was a bit confusing as to which settings to use and how to set them up. I am tech-savvy and it took about a month to understand the steps to get to a certain result. Tech Support was invaluable with their quick response and help. I use it 100% now, and wonder now how we got along without it. Such a timesaver!

Pros

It's invaluable in time-keeping and creating shifts. The report function is fantastic for timekeeping and payroll. There are work-arounds to get to where you need to be, with the help of Tech Support.
The mobile app for the staff is easy to use.

Cons

The desktop version is not user-friendly at first. Once you figure out the concept and how it works, and with time, you get to know the ins/outs. While I am tech savvy, I was confused about where to start with the set-up, which settings to use, and how to set up those settings for our company. The set-up was a disappointment to me in that you need a lot of time to understand how to do the different settings. I had to keep bugging Tech Support to help me with it.
The tutorials are great, but the User Manual needs a lot of work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Nothing we've tried is more visually helpful in staffing a 24/7 operation than Humanity.

Used Daily for 1+ year
Reviewed on 12/14/2017
Review Source: Capterra

The visual design of ShiftPlanning and its filters do a LOT to help us staff 3 floors of distinctly different functions, all of which have different staffing needs. It also gives us a huge advantage in working ahead on the schedule and tools for averting scheduling 'crises'.

Pros

Visually, we can see who is where. We are never short a staff member in our areas of essential service due to oversight. The filters make it easy to ensure we have the right people in the right roles.
Training modules have made it helpful to ensure everyone is on the same page for certain crucial information.
Most of all, our large roster of on-call staff are easily able to pick up shifts and populate our schedule gaps in real time. Availability tools make it easy for them to be more transparent, and add a level of accountability which has been helpful for management.

Cons

Some of the default settings have been difficult to figure out or work around. If I open up a shift for, say, 3 on-call staffers to fill, but then need to change the hours on one, it can end up changing all three. What started as a convenient short cut becomes a messy fix. That said, customer service and live chat go a long way in fixing sticky problems quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Humanity (ShiftPlanning) Pricing

Starting from
$2/month
Pricing options
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.

Starter: $2/user/month ($40 minimum).
Classic: $3/user/month (annual billing) or $4/user/month (monthly billing).
Enterprise: $6/user/month (annual billing) or $8/user/month (monthly billing).

Humanity (ShiftPlanning) Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Data Import/Export
  • Employee Onboarding
  • Employee Self Service
  • Real Time Reporting
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Time Off Requests

  • Activity Dashboard
  • Applicant Tracking
  • Compliance Management
  • Customizable Reporting
  • Employee Management
  • Employee Portal
  • Recruiting Management
  • Third Party Integration

Additional information for Humanity (ShiftPlanning)

Key features of Humanity (ShiftPlanning)

  • 24/7 access online for both Schedulers & Employees
  • 3rd party integration with Excel, Google Apps, Facebook, etc
  • Calendar Sync - Outlook, iCal, Google Calendar, etc.
  • Centralized File Sharing & Staff Communication
  • Employee Shift Reminders via e-mail & SMS text message
  • Employee Vacation Scheduling & Shift Trading
  • Free Account Setup & Free Training (we want to help!)
  • Most Easy-To-Use Scheduling w/ Drag & Drop Interface
  • Online & Mobile Time Clocking w/ terminals & GPS tracking
  • Payroll Integration with 3rd party payroll providers
  • Perfect for Multiple Locations and Departments
  • Real Time Updates to Schedules, Documents & Reports
  • Staff Training & HR Document Management
  • iOS, Android & Blackberry Apps available for free download

Benefits

Create employee work schedules in minutes instead of hours
Say goodbye to late arrivals and miscommunication
Eliminate schedule conflicts for good
Know who’s work and who isn’t at all times
Allow staff to set their availability
24/7 access to your data from anywhere
iOS, Android and Blackberry apps available for free download
Real time updates on schedules, HR documents and everything else
Customizable options for receiving SMS and email notifications and alerts
Train and onboard new employees
Process payroll with one click
Perfectly accurate timesheets every time
Manages skills
Print schedules
Shift Acknowledgements

Humanity (ShiftPlanning) FAQs

Below are some frequently asked questions for Humanity (ShiftPlanning).

Q. What type of pricing plans does Humanity (ShiftPlanning) offer?

Humanity (ShiftPlanning) offers the following pricing plans:

Starting from: $2/month

Pricing model: Subscription

Free Trial: Available

30-day free trial, no credit card required.

Starter: $2/user/month ($40 minimum).
Classic: $3/user/month (annual billing) or $4/user/month (monthly billing).
Enterprise: $6/user/month (annual billing) or $8/user/month (monthly billing).

Q. What are the main features of Humanity (ShiftPlanning)?

Humanity (ShiftPlanning) offers the following features:

  • 24/7 access online for both Schedulers & Employees
  • 3rd party integration with Excel, Google Apps, Facebook, etc
  • Calendar Sync - Outlook, iCal, Google Calendar, etc.
  • Centralized File Sharing & Staff Communication
  • Employee Shift Reminders via e-mail & SMS text message
  • Employee Vacation Scheduling & Shift Trading
  • Free Account Setup & Free Training (we want to help!)
  • Most Easy-To-Use Scheduling w/ Drag & Drop Interface
  • Online & Mobile Time Clocking w/ terminals & GPS tracking
  • Payroll Integration with 3rd party payroll providers
  • Perfect for Multiple Locations and Departments
  • Real Time Updates to Schedules, Documents & Reports
  • Staff Training & HR Document Management
  • iOS, Android & Blackberry Apps available for free download

Q. Who are the typical users of Humanity (ShiftPlanning)?

Humanity (ShiftPlanning) has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Humanity (ShiftPlanning) support?

Humanity (ShiftPlanning) supports the following languages:

English

Q. What type of pricing plans does Humanity (ShiftPlanning) offer?

Humanity (ShiftPlanning) has the following pricing plans:

Subscription

Q. Does Humanity (ShiftPlanning) support mobile devices?

Humanity (ShiftPlanning) supports the following devices:

iPhone, iPad

Q. What other apps does Humanity (ShiftPlanning) integrate with?

Humanity (ShiftPlanning) integrates with the following applications:

BambooHR, Bitium, G Suite, Hubstaff, OnPay, RQ Retail Management, Zendesk

Q. What level of support does Humanity (ShiftPlanning) offer?

Humanity (ShiftPlanning) offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials