FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

About FiveStars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

Pricing starting from:

US$20,00/month

  • Free Trial
  • Subscription

Key benefits of FiveStars

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English, Spanish

    Pricing starting from:

    US$20,00/month

    • Free Trial
    • Subscription

    Features

    Total features of FiveStars: 21

    • Activity Tracking
    • CRM
    • Customer Activity Tracking
    • Customer Segmentation
    • Dashboard
    • Debit/Credit Card Processing
    • Discount Management
    • In-Person Payments
    • Loyalty Cards
    • Loyalty Program
    • Member Portal
    • Membership Management
    • No-Card Loyalty System
    • PCI Compliance
    • Payment Fraud Prevention
    • Payment Processing
    • Point of Sale (POS)
    • Referral Tracking
    • Reporting/Analytics
    • Rewards Management
    • Survey/Poll Management

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    Reviews

    Overall rating

    4,6 /5
    (1 206)
    Value for Money
    4,4/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,5/5

    Already have FiveStars?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 1 206
    Phoebe T.
    Overall rating
    • Industry: E-Learning
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Not just for your normal businesses.

    Reviewed on 2020/06/09

    As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without...

    As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

    Pros

    I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

    Cons

    There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

    Stacey M.
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Absolutely Worth Looking Into

    Reviewed on 2020/12/10

    Overall, it's so worth it to download this app.
    Get rewarded for where you typically shop or eat!...

    Overall, it's so worth it to download this app.
    Get rewarded for where you typically shop or eat! Earn points, save for special items or freebies.
    Why not earn free things for what you already are buying?!

    Pros

    I love Fivestars. I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking. It is easy to see visually how many points I have and what rewards I have earned for various businesses I visit. It's quick and simple to find local participating companies and tracked via your cell phone number. I simply provide my number to the company when I'm at checkout to be given my points. It's easy, simple, and free to use as a customer!

    Cons

    I don't have any recommendations for improving this software or any features I dislike. It works great as is!

    Natalie G.
    Overall rating
    • Industry: Restaurants
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Not searchable in any useful way

    Reviewed on 2021/04/09

    Pros

    Easy to add points or redeem for rewards. Many useful fields for customer differentiation, makes marketing emails a snap.

    Cons

    Not searchable in any useful way. If a phone number etc is written sloppily, there's no way to find the person other than guessing the right number. Would LOVE a more functionable and efficient search feature.

    Tara N.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Lies and then more lies

    Reviewed on 2019/02/25

    Horrible
    Their rep made promises and now that he is gone they will not honor anything or even...

    Horrible
    Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

    Pros

    It is super easy to use, anyone can figure out how to use it from the front or back end

    Cons

    The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

    Nikki N.
    Overall rating
    • Industry: Writing & Editing
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Five star review for five stars

    Reviewed on 2020/09/24

    Benefits: it has helped me get free bottles of ecig juice from a couple different vape and head...

    Benefits: it has helped me get free bottles of ecig juice from a couple different vape and head shops.

    Pros

    Pros: extremely easy to use and very user friendly. I like that you can customize your account by adding a photo of yourself where you keep track of your points. I really like the point system, too. When your getting close or at a reward, it emails you to let you know. All you do is type in your phone number and bam your points are linked to your account and whatever store your using this at can see your points, photo, and add points the second you sign in with your phone number.

    Cons

    The least I liked about it is depending on the type of store using it, sometimes it can take awhile to rack up the points.

    Showing 5 reviews of 1 206 Read all reviews

    FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    FiveStars offers the following pricing plans:

    • Starting from: US$20,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not have any information about FiveStars features

    FiveStars has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    FiveStars supports the following languages:

    English, Spanish

    FiveStars supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations FiveStars has

    FiveStars offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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