FiveStars

FiveStars

Providing Loyalty and Marketing for 14,000 Local Businesses

4.6/5 (1070 reviews)

FiveStars Overview

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

FiveStars Reviews

Overall rating
4.6/5
93% positive reviews
794
Excellent
196
Very good
58
Average
11
Poor
11
Terrible
Alex R.

We been with five stars for over four years now. Minus a few quirks, we'd do it all over again!

Used Daily for 2+ years
Reviewed on 2018/07/17
Review Source: Capterra

I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five Stars continues to strive for my business.

Pros

It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Cons

Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Landon R.

Software - lacking

Used Daily for 1+ year
Reviewed on 2016/11/15
Review Source: Capterra

I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong.
I also would like more options for sending out notifications to people. There are 6-8 template options but I would like a variety of more or the ability to create my own.
I wish I could post more often as well; once a week sometimes isn't enough for our store. I don't like being restricted at being locked out so I can't push a promo for X days till it opens up again. It forces me to be more strategic hold all my cards for the big event/promo and if it flops than I can't do another push till it clears out...

All in all helps to maintain loyal customers - it doesn't do much to bring in more people and extend your reach but does well and keeping our base.

Pros

its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

Cons

I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Pam S.

Five Stars Loyalty simplified our loyalty program while improving our customer relations

Used Daily for 1+ year
Reviewed on 2018/03/12
Review Source: Capterra

can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

Pros

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

Cons

I

Rating breakdown

Value for Money
Ease of Use
Customer Support

Randell Q.

Fivestars Review

Used Weekly for 1-5 months
Reviewed on 2019/02/24
Review Source: Capterra

Fivestars have really given me no issues that have needed any customer service to resolve. Therefore I can’t give any useful info to anyone who possibly had issues with this app over all. All I can say is that if all apps worked this well I would have apps loaded in my phone like I have rounds loaded in my shotgun. May not ever need them but they aren’t hurting anyone by being there, but when u need it, you know it’s going to do what it’s supposed too. Overall best app on my phone yet. In fact just got my first $5.00 savings this Saturday. Let’s keep up the great work guys. Enter your number earn points and get free discounts, no reason for any negativity. Love you guys..

Pros

I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately.

Cons

Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and 8 pm. So I have no choice but to stay home. I wake up at 3:00 am everyday and I’m bed by 6:30 pm everyday. So I can only go on weekends. Sometimes it sucks that I have to go somewhere else that this cost more to buy, but I’m so tired when I get home, that I have no choice but to go spend my money somewhere closer. I love this cloudscape shop and they have always been very honest, helpful and kind to both my wife and I. Especially since we r new to this whole vaping thing. So that’s all I have negative to say

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Amanda R.

Worth The Investment!

Used Daily for 6-12 months
Reviewed on 2016/11/03
Review Source: Capterra

As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.

Pros

Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

Cons

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

FiveStars Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for FiveStars

Key features of FiveStars

  • A/B testing, reminders, & SKU triggers
  • At-risk campaigns
  • Automatic SMS and emails
  • Automatic coupon & discount distribution
  • Bonus point incentives
  • Business growth campaigns
  • Campaign success reports
  • Customer segmentation tool
  • Event triggered alerts & special discounts
  • Lapsed customer campaigns
  • Location-based, geo-targeted push notifications
  • New customer campaigns
  • Optimized marketing campaigns
  • POS integrations
  • Send birthday messages and rewards
  • Smart multi-channel message delivery

Benefits

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,

  • FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    Q. What type of pricing plans does FiveStars offer?

    FiveStars offers the following pricing plans:

    Free Trial: Available

    Q. What are the main features of FiveStars?

    FiveStars offers the following features:

    • A/B testing, reminders, & SKU triggers
    • At-risk campaigns
    • Automatic SMS and emails
    • Automatic coupon & discount distribution
    • Bonus point incentives
    • Business growth campaigns
    • Campaign success reports
    • Customer segmentation tool
    • Event triggered alerts & special discounts
    • Lapsed customer campaigns
    • Location-based, geo-targeted push notifications
    • New customer campaigns
    • Optimized marketing campaigns
    • POS integrations
    • Send birthday messages and rewards
    • Smart multi-channel message delivery

    Q. Who are the typical users of FiveStars?

    FiveStars has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does FiveStars support?

    FiveStars supports the following languages:

    English

    Q. What type of pricing plans does FiveStars offer?

    We do not have any information about what FiveStars pricing plans

    Q. Does FiveStars support mobile devices?

    FiveStars supports the following devices:

    Android, iPhone

    Q. What other apps does FiveStars integrate with?

    FiveStars integrates with the following applications:

    BirdEye, Enplug DisplayOS

    Q. What level of support does FiveStars offer?

    FiveStars offers the following support options:

    FAQs, Knowledge Base, Online Support