NetSuite SRP (Service Resource Planning)

NetSuite SRP (Service Resource Planning)

Service resource planning (SRP) software

3.8/5 (12 reviews)

NetSuite SRP (Service Resource Planning) Overview

NetSuite SRP provides a comprehensive, end-to-end Services Resource Planning (SRP) solution that supports an entire services business. From Customer Relationship Management (CRM) and Professional Services Automation (PSA), to accounting/Enterprise Resource Planning (ERP), NetSuite SRP supports the complete bid-to-bill lifecycle with a powerful Software-as-a-Service (SaaS) suite. With NetSuite SRP you will complete projects more quickly, generate invoices accurately and efficiently, and decrease accounts receivable cycles. Gain complete visibility into and control over the entire business—in realtime, from the moment a new opportunity is identified through to project delivery, invoicing and revenue recognition, all while eliminating double entry and costly systems and integrations management overhead.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Asia, Canada, China, Europe, Germany and 3 others, Japan, United Kingdom, United States

Supported Languages

English

NetSuite SRP (Service Resource Planning) Reviews

Overall rating
3.8/5
75% positive reviews
4
Excellent
5
Very good
1
Average
1
Poor
1
Terrible

Solid Project Management tool fully embedded in NetSuite

Used Daily for 2+ years
Reviewed on 2017/03/18
Review Source

NetSuite SRP is our choice for management of resources and financials on projects. The comprehensive integration with NetSuite financial accounting and the large automation possibilities allow us to manage about 20 projects per operations officer. Project resources clock their time, expenses, and travel orders directly in NetSuite, Project Managers produce the invoice and review profitability, and Accountants and Controllers see the according invoices, supplier bills, expense reports, and journals for accruals and exchange rate adjustments trickle in on the GL.

Pros

powerful invoicing and revenue management functionalities based on charges
fully integrated with NetSuite ERP (reporting on projects in every financial report)
large automation possibilties

Cons

standard forms overloaded
more reports required (especially on resource utilisation)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Nathaniel E.

Confusing, but effective.

Used Daily for 2+ years
Reviewed on 2017/11/14
Review Source: SoftwareAdvice

Just an employee who records time using this tool, so I don't get to use all of the functionality, but I'd say from my standpoint it's a generally okay tool. Minor frustrations don't hinder it, though there's room for improvement.

Pros

The ability to see time accruals and organize time by category is fantastic. It really helps to make it through projects efficiently, and the reporting helps everyone in the company. It's lean, and the interface makes sense for the most part.

Cons

Having to rely on others to add to categories results in human error usually, meaning time can't be reported unless everyone's game is on point. There aren't ways to prod people with reminder emails if they don't respond either so it might be weeks for something to get approved, and by the it's too late - unless you can see your representative in person.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10
Vinay J.

Average PSA with Clunky and unusable UI

Used Daily for 1+ year
Reviewed on 2019/02/27
Review Source: SoftwareAdvice

There are better PSA available in the market at the competitive Price Range

Pros

- Strong Resource Management Capabilities
-Deeply integrated with Netsuite Financials since they are in common platform
- Cost Effective

Cons

- Clunky and unfriendly UI, Tools doesn't look like the current generation tool
- Timesheet UI is not userfriendly
- Not so good Mobile Application
- Agile Methodology is not supported for Project Management
- Integration framework is weak

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Samanth F.

Loaded with Features and Options

Used Other for 1+ year
Reviewed on 2018/04/25
Review Source: SoftwareAdvice

Pros

Has a lot of features and options for setting up projects and resources. It also has a really good time sheet program.

Cons

We found it had slow/poor performance. It was very buggy and the reports were lacking. They could contain more detailed information.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10
Felix G.

NetSuite ERP

Reviewed on 2013/10/01
Review Source: Capterra

Its highest asset is its ability to service all aspects of the your business in one package. From the initial CRM and Sales management to project workflow and resource management to billing and all financial reporting. You have the ability to see these touch points historically as they occur and through KPIs. Scripting can be used to customize any data or reporting needs. Some needed enhancements include: ability to generate PDF forms on project records, ability to generate overall project profitability that includes labor and out of pocket costs in one report, better integration with outlook email and calendar. Currently without NetSuite we would definitely require more staff to process requests and address our day to day needs from our internal clients.

Rating breakdown

Ease of Use
Customer Support

NetSuite SRP (Service Resource Planning) Features

  • Projections

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Drag & Drop Interface
  • Gantt Charts
  • Prioritizing
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Timesheets

Additional information for NetSuite SRP (Service Resource Planning)

Key features of NetSuite SRP (Service Resource Planning)

  • "What if" scenarios
  • Automated invoicing
  • Automated revenue recognition
  • Customer portal
  • Expense approvals & workflow
  • Expense entry & reporting
  • Gantt chart
  • Integrated billing management
  • Knowledge management
  • Project profitability tracking
  • Project templates
  • Real-time personalized dashboards
  • Real-time tasks and issues
  • Resource forecasting & allocation
  • Resource requests & booking
  • Revenue and cost estimates
  • Skills tracking & searching
  • Support case management
  • Time tracking
  • Timesheet approval

Benefits

• Streamline operations and drive profitability by optimizing the entire services business lifecycle.
• Faster project completion, better resource utilization, more accurate and efficient invoices.
• Increase visibility across your business, including forecasts, resources, projects and KPIs.
• Support the way your services teams work and enable productivity with anytime, anywhere web and mobile access.
• Gain real-time, global business management and financial consolidation.

NetSuite SRP (Service Resource Planning) FAQs

Below are some frequently asked questions for NetSuite SRP (Service Resource Planning).

Q. What type of pricing plans does NetSuite SRP (Service Resource Planning) offer?

NetSuite SRP (Service Resource Planning) offers the following pricing plans:

Free Trial: Not Available

Q. What are the main features of NetSuite SRP (Service Resource Planning)?

NetSuite SRP (Service Resource Planning) offers the following features:

  • "What if" scenarios
  • Automated invoicing
  • Automated revenue recognition
  • Customer portal
  • Expense approvals & workflow
  • Expense entry & reporting
  • Gantt chart
  • Integrated billing management
  • Knowledge management
  • Project profitability tracking
  • Project templates
  • Real-time personalized dashboards
  • Real-time tasks and issues
  • Resource forecasting & allocation
  • Resource requests & booking
  • Revenue and cost estimates
  • Skills tracking & searching
  • Support case management
  • Time tracking
  • Timesheet approval

Q. Who are the typical users of NetSuite SRP (Service Resource Planning)?

NetSuite SRP (Service Resource Planning) has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does NetSuite SRP (Service Resource Planning) support?

NetSuite SRP (Service Resource Planning) supports the following languages:

English

Q. What type of pricing plans does NetSuite SRP (Service Resource Planning) offer?

We do not have any information about what NetSuite SRP (Service Resource Planning) pricing plans

Q. Does NetSuite SRP (Service Resource Planning) support mobile devices?

We do not have any information about what devices NetSuite SRP (Service Resource Planning) supports

Q. What other apps does NetSuite SRP (Service Resource Planning) integrate with?

NetSuite SRP (Service Resource Planning) integrates with the following applications:

Zapier

Q. What level of support does NetSuite SRP (Service Resource Planning) offer?

NetSuite SRP (Service Resource Planning) offers the following support options:

Online Support, Phone Support