AireContact

5.0 (1)
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Multi-channel call centre software

About AireContact

AireContact is a cloud-based contact centre that enables agents and supervisors to manage customer interactions coming from multiple channels - such as phone, email, SMS and social - from a single platform. The app includes a number of typical telephony, inbound/ outbound call centre, and ACD features, such as routing, transfer, queuing and call back. AireContact also includes a number of supervisor tools for performance monitoring.

The agent desktop in AireContact collects all interactions from all channels and consolidates them into a blended (universal) queue. These interactions are then prioritised and assigned according to pre-configured rules. Calls can be routed based on a variety of factors, such as idle time, area code, longest waiting time, or based on agent skill sets. The desktop includes an embedded VoIP soft phone, with regular and toll-free numbers.

AireContact also offers a number of additional telephony features for use during calls, such as the ability to play audio files, click-to-call from within any document or application, a touch tone pad, hold, mute and conference calling. For supervisors, the app provides quality assurance tools such as the ability to listen to agents, whisper to agents, and join in on calls. You can also record calls, schedule callbacks, delegate tasks and get a real-time view of all current interactions.


Key benefits of AireContact

  • Multichannel ACD functionalities: Includes call routing, queuing, announcements during waiting, call distribution among agents, and real-time performance data.

  • Multiple agent routing options: Choose your preferred routing strategy, such as idle time routing, skill based routing, lingered waiting time, agent based, and area code routing.

  • Multiple telephony options: Features include hold, mute, ad-hoc call recording, play files, click to call, attended/ blind transfer, VoIP calls, and toll-free numbers.

  • Multi-channel communications: Track and manage interactions from web chat, email, fax, voice mail, SMS, and social media.

  • Supervisor tools: Monitor agent performance with quality assurance tools, call recording, archived recording, current interaction views, abandoned interactions, callback scheduling and delegated interactions.

  • Images

    AireContact Software - Managing we chat interactions in AireContact
    AireContact Software - Telephony features in AireContact
    AireContact Software - The SimplyManage product from AireContact
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    AireContact Software - Managing we chat interactions in AireContact
    AireContact Software - Telephony features in AireContact
    AireContact Software - The SimplyManage product from AireContact

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    Reviews

    Overall rating

    5 /5
    (1)
    Value for Money
    0/5
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    0/5
    Ease of Use
    5/5
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    5/5

    Already have AireContact?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 1 review
    Abraham
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    AireContact Increased our Agent Productivity by 83%

    Reviewed on 2015/06/06

    AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of...

    AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels
    of communication it offers and I like that the agents can also view all interactions in a multi queue. From a supervisory standpoint, AireContact offers robust reporting, I can drill down to understand various interactions handled by my agents.
    increased our agent
    productivity by

    AireContact FAQs

    Below are some frequently asked questions for AireContact.

    AireContact offers the following pricing plans:

    • Starting from: US$85.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Plans for businesses of all sizes. All plans include an embedded soft phone, live metrics, dashboard view, agent interaction reports, and workflow optimisation. No set up fees and training is included. Contact AireContact for a quote.

    AireContact has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    AireContact supports the following languages:

    English

    AireContact supports the following devices:

    We do not have any information about what integrations AireContact has

    AireContact offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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