AVOXI

Hosted business phone system and call center solution

4,7 /5 (32 reviews) Write a Review!

AVOXI Overview

What is AVOXI?

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.

AVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.

Key features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.

AVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.

AVOXI Overview

Pricing

Starting from
US$14,99/month

Pricing options

Free Trial
Subscription
Value for money

Contact AVOXI for a free quote.


AVOXI Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, Spanish

Media

AVOXI call dispositions
AVOXI call group management
AVOXI reporting
AVOXI video AVOXI screenshot: AVOXI call dispositions AVOXI screenshot: AVOXI call group management AVOXI screenshot: AVOXI reporting

AVOXI Reviews

AVOXI Reviews

Overall rating
4,7
/
5
Excellent
25

Very good
6

Average
0

Poor
0

Terrible
1

Value for Money
4,5
Features
4,7
Ease of Use
4,7
Customer Support
4,7
97% recommended this app
Robert P.

AVOXI Genius is the best option for your IPBX and DID needs

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!


Justina A.

Customer support at it's best


Rubaine D.

Excellent Customer service and funtionality

Excellent experience every time


Utku K.

Fraudulent charging

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.


Capucine G.

Avoxi is the best for this service on the market

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.


Robert P.
Industry: Telecommunications
Company size: 11-50 Employees

AVOXI Genius is the best option for your IPBX and DID needs

Used Daily for 2+ years
Reviewed on 2020/09/21
Review Source: Capterra

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Response from AVOXI

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Justina A.
Industry: Legal Services
Company size: 11-50 Employees

Customer support at it's best

Used Other for 6-12 months
Reviewed on 2020/09/21
Review Source: Capterra

Pros

When I'm facing any issues, support answers immediately, and solve my problems.

Cons

Price could be lower. I'm using a basic product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Rubaine D.
Industry: Retail
Company size: 501-1 000 Employees

Excellent Customer service and funtionality

Used Daily for 2+ years
Reviewed on 2021/01/02
Review Source: Capterra

Excellent experience every time

Pros

The reporting and the fact that is so an user friendly system, easily inter grated into our current system

Cons

At the moment are features required for my contact centre is in place

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Utku K.
Industry: Information Technology & Services
Company size: 11-50 Employees

Fraudulent charging

Used Daily for 1-5 months
Reviewed on 2020/05/16
Review Source: SoftwareAdvice

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Capucine G.
Industry: Banking
Company size: 10 000+ Employees

Avoxi is the best for this service on the market

Used Daily for 6-12 months
Reviewed on 2020/09/29
Review Source: Capterra

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Response from AVOXI

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 32 user ratings
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AVOXI Pricing

AVOXI Pricing

Starting from
US$14,99/month
Free Trial
Subscription
Value for money

Contact AVOXI for a free quote.

Contact AVOXI for a free quote.

Value for Money
4,5/5
Based on 32 user ratings
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AVOXI Features

AVOXI Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,7/5
Based on 32 user ratings
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Categories

Additional information for AVOXI

Additional information for AVOXI

Key features of AVOXI

  • Automatic call distribution (ACD)
  • Blocked call list
  • Call detail viewing/ search
  • Call forwarding
  • Call recording
  • Call redirect
  • Caller ID
  • Conference calling
  • Failover routing
  • Fax to email
  • IVR/ auto attendant
  • International toll free numbers
  • Local phone numbers DID, DDI and virtual numbers
  • Smart queue
  • Time of day routing
  • US & Canada toll free numbers
  • Unified messaging
  • Universal international freephone numbers (UIFN)
  • Voicemail to email

AVOXI FAQs

AVOXI FAQs

Below are some frequently asked questions for AVOXI.

Q. What type of pricing plans does AVOXI offer?

AVOXI offers the following pricing plans:

Starting from: US$14,99/month

Pricing model: Subscription

Free Trial: Not Available

Contact AVOXI for a free quote.

Q. What are the main features of AVOXI?

AVOXI offers the following features:

  • Automatic call distribution (ACD)
  • Blocked call list
  • Call detail viewing/ search
  • Call forwarding
  • Call recording
  • Call redirect
  • Caller ID
  • Conference calling
  • Failover routing
  • Fax to email
  • IVR/ auto attendant
  • International toll free numbers
  • Local phone numbers DID, DDI and virtual numbers
  • Smart queue
  • Time of day routing
  • US & Canada toll free numbers
  • Unified messaging
  • Universal international freephone numbers (UIFN)
  • Voicemail to email

Q. Who are the typical users of AVOXI?

AVOXI has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does AVOXI support?

AVOXI supports the following languages:

English, Spanish

Q. What type of pricing plans does AVOXI offer?

AVOXI has the following pricing plans:

Subscription

Q. Does AVOXI support mobile devices?

We do not have any information about what devices AVOXI supports

Q. What other apps does AVOXI integrate with?

AVOXI integrates with the following applications:

Bitrix24, Freshdesk, Help Scout, Nicereply, Pipedrive, Salesforce Sales Cloud, Shopify, SugarCRM, Zendesk, Zoho CRM

Q. What level of support does AVOXI offer?

AVOXI offers the following support options:

Online Support, Phone Support, Video Tutorials, Knowledge Base, FAQs