About AVOXI

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.

AVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.

Key features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.

AVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English, Spanish

Images

AVOXI call dispositions
AVOXI call group management
AVOXI reporting
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AVOXI video
AVOXI screenshot: AVOXI call dispositions AVOXI screenshot: AVOXI call group management AVOXI screenshot: AVOXI reporting

Features

Total features of AVOXI: 69

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customer Accounts
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Email Alerts
  • Engagement Analytics
  • Feedback Management
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Manual Dialer
  • Member Accounts
  • Monitoring
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Performance Metrics
  • Phone Key Input
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Scheduled Recording
  • Survey/Poll Management
  • Third Party Integrations
  • Video Conferencing
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Alternatives

CloudTalk

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LiveAgent

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#2 Alternative to AVOXI
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Genesys Cloud

4,1
#3 Alternative to AVOXI
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

TalkChief

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Reviews

Overall rating

4,7 /5
(35)
Value for Money
4,5/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Showing 5 reviews of 35
Robert P.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AVOXI Genius is the best option for your IPBX and DID needs

Reviewed on 2020/09/21

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need...

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Response from AVOXI

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Capucine G.
Overall rating
  • Industry: Banking
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Avoxi is the best for this service on the market

Reviewed on 2020/09/29

Avoxi is making possible real time communication cross countries, with a specifically good quality...

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Response from AVOXI

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Utku K.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Fraudulent charging

Reviewed on 2020/05/16

We paid for 4 months but could not event use the system successfully for one full day. When we...

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Nicola R.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service, Friendly Staff

Reviewed on 2021/01/26

Great! Problem was solved with 24 hours

Great! Problem was solved with 24 hours

Pros

All of the features it comes with. Calls are clear and customer service is great!

Cons

N/A I have no complains with this software

Response from AVOXI

Hi Nicola! Thanks so much for taking the time to leave this note. I'm glad to hear the quality has been so clear.

Justina A.
Overall rating
  • Industry: Legal Services
  • Company size: 11-50 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer support at it's best

Reviewed on 2020/09/21

Pros

When I'm facing any issues, support answers immediately, and solve my problems.

Cons

Price could be lower. I'm using a basic product.

Showing 5 reviews of 35 Read all reviews

AVOXI FAQs

Below are some frequently asked questions for AVOXI.

AVOXI offers the following pricing plans:

  • Starting from: US$14,99/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact AVOXI for a free quote.

We do not have any information about AVOXI features

AVOXI has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

AVOXI supports the following languages:

English, Spanish

AVOXI supports the following devices:

AVOXI integrates with the following applications:

Bitrix24, Dynamics 365 Business Central, Freshdesk, Freshworks CRM, Google Ads, Google Analytics, Help Scout, HubSpot CRM, Intercom, Nicereply, Odoo, Outreach, Pipedrive, Salesflare, Salesforce Sales Cloud, Shopify, SugarCRM, Zendesk, Zoho CRM

AVOXI offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for AVOXI.