AVOXI Overview
What is AVOXI?
AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.
AVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.
Key features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.
AVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.
AVOXI Overview
Pricing
Pricing options
Contact AVOXI for a free quote.
AVOXI Features
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AVOXI Reviews
AVOXI Reviews
AVOXI Genius is the best option for your IPBX and DID needs
Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!
Excellent Customer service and funtionality
Excellent experience every time
Fraudulent charging
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
Avoxi is the best for this service on the market
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
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AVOXI Genius is the best option for your IPBX and DID needs
Pros
The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX
Cons
Everything is great. I will maybe improve the customer support a little bit
Response from AVOXI
We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!
Customer support at it's best
Pros
When I'm facing any issues, support answers immediately, and solve my problems.
Cons
Price could be lower. I'm using a basic product.
Excellent Customer service and funtionality
Excellent experience every time
Pros
The reporting and the fact that is so an user friendly system, easily inter grated into our current system
Cons
At the moment are features required for my contact centre is in place
Fraudulent charging
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
Pros
It seemed cheap at first. After months we see that this is the trap.
Cons
Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)
Avoxi is the best for this service on the market
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
Pros
In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Cons
For the use of our project this service is perfect, nothing seems negative about AVOXI to us
Response from AVOXI
Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.
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AVOXI Pricing
AVOXI Pricing
Contact AVOXI for a free quote.
Contact AVOXI for a free quote.
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AVOXI Features
AVOXI Features
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Categories
Categories
Additional information for AVOXI
Additional information for AVOXI
Key features of AVOXI
- Automatic call distribution (ACD)
- Blocked call list
- Call detail viewing/ search
- Call forwarding
- Call recording
- Call redirect
- Caller ID
- Conference calling
- Failover routing
- Fax to email
- IVR/ auto attendant
- International toll free numbers
- Local phone numbers DID, DDI and virtual numbers
- Smart queue
- Time of day routing
- US & Canada toll free numbers
- Unified messaging
- Universal international freephone numbers (UIFN)
- Voicemail to email
AVOXI FAQs
AVOXI FAQs
Below are some frequently asked questions for AVOXI.
Q. What type of pricing plans does AVOXI offer?
AVOXI offers the following pricing plans:
Starting from: US$14,99/month
Pricing model: Subscription
Free Trial: Not Available
Contact AVOXI for a free quote.
Q. What are the main features of AVOXI?
AVOXI offers the following features:
- Automatic call distribution (ACD)
- Blocked call list
- Call detail viewing/ search
- Call forwarding
- Call recording
- Call redirect
- Caller ID
- Conference calling
- Failover routing
- Fax to email
- IVR/ auto attendant
- International toll free numbers
- Local phone numbers DID, DDI and virtual numbers
- Smart queue
- Time of day routing
- US & Canada toll free numbers
- Unified messaging
- Universal international freephone numbers (UIFN)
- Voicemail to email
Q. Who are the typical users of AVOXI?
AVOXI has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does AVOXI support?
AVOXI supports the following languages:
English, Spanish
Q. What type of pricing plans does AVOXI offer?
AVOXI has the following pricing plans:
Subscription
Q. Does AVOXI support mobile devices?
We do not have any information about what devices AVOXI supports
Q. What other apps does AVOXI integrate with?
AVOXI integrates with the following applications:
Bitrix24, Freshdesk, Help Scout, Nicereply, Pipedrive, Salesforce Sales Cloud, Shopify, SugarCRM, Zendesk, Zoho CRM
Q. What level of support does AVOXI offer?
AVOXI offers the following support options:
Online Support, Phone Support, Video Tutorials, Knowledge Base, FAQs
Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!