AVOXI
About AVOXI
AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.
AVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.
Key features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.
AVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service
Reviewed on 2024/06/26
Call Quality is top-notch, Customer Support is Superior.
Call Quality is top-notch, Customer Support is Superior.
Pros
Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.
Cons
Avoxi partner portal is a bit outdated, but manageable
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One stand solution for Call centres
Reviewed on 2022/04/08
Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other...
Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.
Pros
AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)
Cons
There are no such features which I liked least about this software.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Fraudulent charging
Reviewed on 2020/05/16
We paid for 4 months but could not event use the system successfully for one full day. When we...
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
Pros
It seemed cheap at first. After months we see that this is the trap.
Cons
Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Trust Avoxi
Reviewed on 2024/12/10
Very good! The support is good and has become even better. I had a face to face support call just...
Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue.
Pros
Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform.
Cons
There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx.
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Avoxi is the best for this service on the market
Reviewed on 2020/09/29
Avoxi is making possible real time communication cross countries, with a specifically good quality...
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
Pros
In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Cons
For the use of our project this service is perfect, nothing seems negative about AVOXI to us
Alternatives Considered
Vonage Business CommunicationsReasons for Switching to AVOXI
Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.Response from AVOXI
Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.
AVOXI FAQs
Below are some frequently asked questions for AVOXI.Q. What type of pricing plans does AVOXI offer?
AVOXI offers the following pricing plans:
- Starting from: US$19.99
- Free Trial: Available
Contact AVOXI for a free quote.
Q. Who are the typical users of AVOXI?
AVOXI has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AVOXI support?
AVOXI supports the following languages:
English
Q. Does AVOXI support mobile devices?
AVOXI supports the following devices:
Q. What other apps does AVOXI integrate with?
AVOXI integrates with the following applications:
3CX, ActiveCampaign, Asterisk, Bitrix24, Dynamics 365 Business Central, Five9, Freshdesk, Freshsales, Google Ads, Google Analytics 360, Help Scout, HubSpot CRM, Intercom, Microsoft Teams, Nicereply, Odoo, Outreach, Pipedrive, Salesflare, Salesforce Sales Cloud, Shopify, SugarCRM, Talkdesk, Twilio, Zendesk Suite, Zoho CRM
Q. What level of support does AVOXI offer?
AVOXI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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VoIP Software
