About AVOXI

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.

AVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.

Key features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.

AVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.


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AVOXI Software - AVOXI call dispositions
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AVOXI

4,8 (53)
VS.

Starting Price

US$19,99
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Pricing Options

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Features

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Integrations

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Ease of Use

4,7 (53)
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Value for Money

4,6 (53)
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Customer Service

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Reviews

Overall rating

4,8 /5
(53)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,8/5

Already have AVOXI?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 53
Robert
Robert
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AVOXI Genius is the best option for your IPBX and DID needs

Reviewed on 2020/09/21

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need...

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Response from AVOXI

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Capucine
Overall rating
  • Industry: Banking
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Avoxi is the best for this service on the market

Reviewed on 2020/09/29

Avoxi is making possible real time communication cross countries, with a specifically good quality...

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Alternatives Considered

Vonage Business Communications

Reasons for Switching to AVOXI

Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.

Response from AVOXI

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Utku
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Fraudulent charging

Reviewed on 2020/05/16

We paid for 4 months but could not event use the system successfully for one full day. When we...

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Dhanalakshmi
Overall rating
  • Industry: Computer Software
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One stand solution for Call centres

Reviewed on 2022/04/08

Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other...

Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.

Pros

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons

There are no such features which I liked least about this software.

Tracy
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 2022/12/15

Great!!!

Great!!!

Pros

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Cons

I don’t have any issues so far. I like it better than my old phone service.

Response from AVOXI

Thank you for your feedback Tracy!

We are so happy that we could help make your move to the cloud a seamless experience.

Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with!

Showing 5 reviews of 53 Read all reviews

AVOXI FAQs

Below are some frequently asked questions for AVOXI.

AVOXI offers the following pricing plans:

  • Starting from: US$19,99
  • Free Trial: Available

Contact AVOXI for a free quote.

AVOXI has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

AVOXI supports the following languages:

English

AVOXI supports the following devices:

AVOXI integrates with the following applications:

3CX, ActiveCampaign, Asterisk, Bitrix24, Dynamics 365 Business Central, Five9, Freshdesk, Freshsales, Genesys, Google Ads, Google Analytics 360, Help Scout, HubSpot CRM, Intercom, Microsoft Teams, Nicereply, Odoo, Outreach, Pipedrive, Salesflare, Salesforce Sales Cloud, Shopify, SugarCRM, Talkdesk, Twilio, Zendesk Suite, Zoho CRM

AVOXI offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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