Snapforce

Snapforce

CRM, call center and telephony software

4.3/5 (13 reviews)

Snapforce Overview

Snapforce is an integrated CRM, telephony and call center solution with built-in reporting, case management and emailing. The CRM app offers both account and opportunity management, which include a communication timeline, document and file attachments, and a geographical mapping tool. The opportunity tracking feature lets you create, send and manage price quotes, and convert won deals into orders.

Along with the CRM capabilities, Snapforce offers call center and telephony features integrated with the CRM. You can use the app to set up a phone system which lets you listen and record conversations with callers. You can also set up unlimited conference calls with up to 25 participants in each call. The voicemail system lets your clients leave messages and Snapforce stores these in user mailboxes that hold up to 500 voicemails.

The call center features within Snapforce include automatic call distribution (ACD) for call routing, and interactive voice response (IVR) for calls screening and transfer. This module also includes custom dashboards and reporting to track and measure all call center and agent performance. In addition to this, Snapforce includes a client portal add-on that lets you resolve support cases directly from within the app. There is also a built-in email client, calendar and document manager.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Snapforce Reviews

Overall rating
4.3/5
85% positive reviews
11
Excellent
0
Very good
0
Average
0
Poor
2
Terrible
Jenelle R.

Snapforce is Great!

Reviewed on 2016/05/23
Review Source: SoftwareAdvice

Pros

Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.

Cons

Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Phil N.

Helps me to run my business

Used Daily for 1+ year
Reviewed on 2016/12/04
Review Source: GetApp

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Pros

Not restrictive, customizable regardless of your industry.

Cons

After almost 2 years, there is nothing I am unhappy with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bill S.

Nice Solution Everything Came Together

Used Daily for 1-5 months
Reviewed on 2017/04/23
Review Source: Capterra

Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.

Pros

Smart software, helped me configure it, new what I needed as I started to use it.

Cons

At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tony K.

Looked for Lead Management Software for several months

Used Daily for 1-5 months
Reviewed on 2019/02/21
Review Source: SoftwareAdvice

All Good

Pros

Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex

Cons

Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stephanie C.

Customer Service is Awesome

Reviewed on 2015/02/06
Review Source: Capterra

I was going to give this a four star review but I changed it to FIVE because they have great customer service!!! For 60.00 a month you get a toll free number AND a CRM and video tutorials.
If you have Salesforce leave and come here! Granted a company of 200 people would be better off with Salesforce because of the graphs and pie charts but for a small business and and under 150 employees which most companies are this is the way to go!

Rating breakdown

Ease of Use
Customer Support

Snapforce Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

PROFESSIONAL
3 user minimum
$25/user/month

ENTERPRISE
$45/user/month

ULTIMATE
$60/user/month

Snapforce Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration

  • Automatic Notifications
  • Customer Database
  • Customizable Templates
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Snapforce

Key features of Snapforce

  • Audio & video conferencing
  • Auto attendant scripts
  • Automatic call distribution (ACD)
  • Call center reports
  • Case management
  • Client portal
  • Custom reports & dashboards
  • Document management module
  • Email provider sync
  • Email templates
  • Event calendar & scheduling
  • Interactive voice response (IVR)
  • Leads, contacts & accounts
  • Opportunity tracking
  • Orders & invoices
  • Sales leader boards
  • Sales pipeline reports
  • Snapforce email client
  • Voicemail & mailbox folders
  • Voicemail-to-email

Benefits

  • Account Management: See a list of all your business accounts and interactions and customise these using logical filtering. Use the visual map functionality to see where your contacts are located.

  • Custom dashboards: Track performance and forecast sales with pipeline reports, important metrics, and a sales leader board.

  • Event Management & scheduling: Create events directly from individual records, integrate your Snapforce calendar with your other calendars, and send invites and reminders.

  • Call center features: Snapforce includes automatic call distribution (ACD), interactive voice response (IVR), call screening, and call transfer.

  • Call center dashboards: Track agent performance and spot trends with custom dashboards and reports, and pre-built reports such as call volume reports.

  • Telephony: Snapforce offers a voicemail system that lets you hold up to 500 voicemails in your CRM. You can also use the CRM for unlimited conference calls.

  • Case management: The CRM includes a client portal that can be customised to match your brand. You can resolve support cases using comments and auto-responders.

  • Snapforce FAQs

    Below are some frequently asked questions for Snapforce.

    Q. What type of pricing plans does Snapforce offer?

    Snapforce offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    PROFESSIONAL
    3 user minimum
    $25/user/month

    ENTERPRISE
    $45/user/month

    ULTIMATE
    $60/user/month

    Q. What are the main features of Snapforce?

    Snapforce offers the following features:

    • Audio & video conferencing
    • Auto attendant scripts
    • Automatic call distribution (ACD)
    • Call center reports
    • Case management
    • Client portal
    • Custom reports & dashboards
    • Document management module
    • Email provider sync
    • Email templates
    • Event calendar & scheduling
    • Interactive voice response (IVR)
    • Leads, contacts & accounts
    • Opportunity tracking
    • Orders & invoices
    • Sales leader boards
    • Sales pipeline reports
    • Snapforce email client
    • Voicemail & mailbox folders
    • Voicemail-to-email

    Q. Who are the typical users of Snapforce?

    Snapforce has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Snapforce support?

    Snapforce supports the following languages:

    English

    Q. What type of pricing plans does Snapforce offer?

    Snapforce has the following pricing plans:

    Subscription

    Q. Does Snapforce support mobile devices?

    We do not have any information about what devices Snapforce supports

    Q. What other apps does Snapforce integrate with?

    Snapforce integrates with the following applications:

    Authorize.net, Constant Contact, Elastic Email, Facebook, Mailchimp, Microsoft Outlook, PayPal, Skedify, Twitter, Zendesk Chat

    Q. What level of support does Snapforce offer?

    Snapforce offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support