Snapforce is an integrated CRM, telephony and call center solution with built-in reporting, case management and emailing. The CRM app offers both account and opportunity management, which include a communication timeline, document and file attachments, and a geographical mapping tool. The opportunity tracking feature lets you create, send and manage price quotes, and convert won deals into orders.
Along with the CRM capabilities, Snapforce offers call center and telephony features integrated with the CRM. You can use the app to set up a phone system which lets you listen and record conversations with callers. You can also set up unlimited conference calls with up to 25 participants in each call. The voicemail system lets your clients leave messages and Snapforce stores these in user mailboxes that hold up to 500 voicemails.
The call center features within Snapforce include automatic call distribution (ACD) for call routing, and interactive voice response (IVR) for calls screening and transfer. This module also includes custom dashboards and reporting to track and measure all call center and agent performance. In addition to this, Snapforce includes a client portal add-on that lets you resolve support cases directly from within the app. There is also a built-in email client, calendar and document manager.
Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.
Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.
I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.
Not restrictive, customizable regardless of your industry.
After almost 2 years, there is nothing I am unhappy with.
Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.
Smart software, helped me configure it, new what I needed as I started to use it.
At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.
Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex
Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support.
I was going to give this a four star review but I changed it to FIVE because they have great customer service!!! For 60.00 a month you get a toll free number AND a CRM and video tutorials.
If you have Salesforce leave and come here! Granted a company of 200 people would be better off with Salesforce because of the graphs and pie charts but for a small business and and under 150 employees which most companies are this is the way to go!
3 user minimum
Below are some frequently asked questions for Snapforce.
Snapforce offers the following pricing plans:
Starting from: US$25,00/month
Pricing model: Subscription
Free Trial: Not Available
3 user minimum
Snapforce offers the following features:
Snapforce has the following typical customers:
Mid Size Business, Small Business
Snapforce supports the following languages:
Snapforce has the following pricing plans:
We do not have any information about what devices Snapforce supports
Snapforce integrates with the following applications:
Authorize.net, Constant Contact, Facebook, Gmail, Mailchimp, Microsoft Outlook, PayPal, Skedify, Twitter, Zendesk Chat
Snapforce offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support