Phorest

Salon software for loyalty management

4,9 /5 (351 reviews) Write a Review!

Phorest Overview

What is Phorest?

Phorest salon software helps businesses to manage their salon and gives them the marketing tools to get clients back more often, spending more. In addition to helping salons to effortlessly manage stock, staff and sales, Phorest gives users the tools as a salon owner to get clients booking more appointments and spending more.

Increase average spend by over 30% with Phorest's unique loyalty program, the 'TreatCard'; get clients booking 24/7 in real-time through a salon branded app, website booking widget and Facebook page; create hundreds of referrals online through social media with the #salonselfie and send targeted email campaigns up-selling products, treatments and styles to clients who have never experienced them before.

Phorest comes with a full training schedule a.k.a. the Phorest journey; support 6 days a week, plus weekly marketing, management and retail advice through the Phorest blog.

Join the Phorest family and get the tools you need to grow your salon like never before:

- Salon Software to manage appointments, stock, staff, and marketing
- Full suite of reporting including financial, staff performance, retail, stock, mutli-branch and more
- Salon-branded Android and iPhone app for clients
- iPhone/iPad app for salon managers and the team to move and manage appointments and even take payments, with the ability to limit access for staff to read-only.
- Full award-winning training including ongoing online training, known as the 'Phorest Journey.'
- Free marketing and business advice through the Phorest blog, plus resources such as the salon owners ultimate guide to Facebook

Phorest Overview

Pricing

Starting from
US$79,00/month

Pricing options

Free Trial
Subscription
Value for money

Monthly payment. Pricing depends on requirements - starting from $79/month.

Contact Phorest for a price quote.


Phorest Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Finnish, German

Media

Multiple devices
Search clients
Choose treatments
Marketing tools
Snapchat integration
Customer targeting
Mobile app
Schedule view
Service booking
Service receipt
Phorest video Phorest screenshot: Multiple devices Phorest screenshot: Search clients Phorest screenshot: Choose treatments Phorest screenshot: Marketing tools Phorest screenshot: Snapchat integration Phorest screenshot: Customer targeting Phorest screenshot: Mobile app Phorest screenshot: Schedule view Phorest screenshot: Service booking Phorest screenshot: Service receipt

Phorest Reviews

Phorest Reviews

Overall rating
4,9
/
5
Excellent
312

Very good
29

Average
7

Poor
3

Terrible
0

Value for Money
4,5
Features
4,6
Ease of Use
4,8
Customer Support
4,9
97% recommended this app
Omar E.

Phorest is the best option on the market

Our salon has 4 locations, and operate in two different provinces. With Phorest, we are able to track all 4 locations from anywhere we have the software installed. This allows our management team to make reports and help with any booking/sales issues our receptionists may have. We've found the marketing tools to be very helpful to send our clients promotions, and newsletters.


Emma H.

Implementing Phorest has been an excellent experience , so motivating, engaging &...

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic


Chris V.

Phorest Experience


Monique T.

Poor customer care

As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base.


Amy L.

The best software ever!

Always brilliant, always efficient and never disappointed.
The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.


Omar E.
Industry: Retail
Company size: 51-200 Employees

Phorest is the best option on the market

Used Daily for 2+ years
Reviewed on 2019/07/29
Review Source: Capterra

Our salon has 4 locations, and operate in two different provinces. With Phorest, we are able to track all 4 locations from anywhere we have the software installed. This allows our management team to make reports and help with any booking/sales issues our receptionists may have. We've found the marketing tools to be very helpful to send our clients promotions, and newsletters.

Pros

- Easy multi-location implementation and support.
- Consistent updates that continue to improve the software.
- Meets all of our booking and POS needs.
- Includes an excellent built-in rewards/points system, that has customizable features.
- Very comprehensive reports that make it easy to track the performance of the business, as well as, track the personal performance of each employee, allowing the management to set goals with employees and track their progress.
- Online booking system works seamlessly with Phorest's application and works with our business website/facebook page.
- Reasonable pricing.

Cons

- We wish the reviews could be listed directly as a Facebook review instead of something we have to post ourselves on our business page wall.
- We also hope to see a better system for employee categories in the near future. If I want to change the price on one service an employee does, I have to create a new category for them specifically, and there is no way to copy and past the old category. It makes a 1 second change into a 15-20 minute ordeal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Emma H.
Industry: Computer Software

Implementing Phorest has been an excellent experience , so motivating, engaging & professional

Used Daily for 1-5 months
Reviewed on 2017/10/28
Review Source: Capterra

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

Pros

I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest !

Cons

One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups .
With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chris V.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Phorest Experience

Used Other for 1-5 months
Reviewed on 2020/10/21
Review Source: Capterra

Pros

The most important thing about Phorest is it's ease of access to everything you need. You pay a premium for convenience, hence why it is so successful.

Cons

The cost of Phorest is very expensive but like I said - you pay for convenience. Another thing I disliked was the customer service never wanted to fix a situation, just to help make an issue right. Many issues occur and eventually preventive actions would be more preferred than accommodation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Monique T.
Industry: Writing & Editing
Company size: 2-10 Employees

Poor customer care

Used Daily for 2+ years
Reviewed on 2019/06/25
Review Source: Capterra

As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base.

Pros

Client management
Client connect
Email marketing

Cons

US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better.
Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use.
When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Amy L.
Industry: Hospital & Health Care
Company size: 2-10 Employees

The best software ever!

Used Daily for 2+ years
Reviewed on 2016/08/16
Review Source: Capterra

Always brilliant, always efficient and never disappointed.
The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Pros

The ease of it and the reporting is excellent.
It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Cons

Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 351 user ratings
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Phorest Pricing

Phorest Pricing

Starting from
US$79,00/month
Free Trial
Subscription
Value for money

Monthly payment. Pricing depends on requirements - starting from $79/month.

Contact Phorest for a price quote.

Monthly payment. Pricing depends on requirements - starting from $79/month.

Contact Phorest for a price quote.

Value for Money
4,5/5
Based on 351 user ratings
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Phorest Features

Phorest Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,6/5
Based on 351 user ratings
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Categories

Additional information for Phorest

Additional information for Phorest

Key features of Phorest

  • Appointment Management
  • Automate: & personalised thank you/birthday emails to client
  • Automatic Backup
  • Automatic Reminders
  • Barcode Scanning
  • Booking Management
  • Branching
  • Campaign Segmentation
  • Client Database
  • Client Management
  • Customer History
  • Customer Loyalty Program
  • Customizable Reporting
  • Customizable Templates
  • Discount Management
  • Email Marketing
  • Email Marketing: send by client type & service history
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Facility Scheduling
  • Feedback Management
  • Inventory Control
  • Inventory Tracking
  • Multi-Channel Marketing
  • Multi-link: manage multiple branches with ease
  • POS
  • Payroll Integration
  • Performance Reports
  • Phorest Go: view, change & manage bookings on iPad/iPhone
  • Project Notes
  • Ratings & Reviews
  • Receipt Management
  • Reporting: finance, sales, commission - over 90 reports
  • Reviews: get vital feedbackclients reveiew every appointment
  • SMS Appointment Reminders: cut no-shows by 70%
  • SMS Integration
  • SMS Marketing
  • Sales Reporting
  • Salon-branded App & Online Bookings: take appointments 24/7
  • Selfie: clients can share a selfie for extra loyalty points
  • Social Media Integration
  • Staff peformace: retail; requests; customer satisfaction
  • Stock Management
  • Stock: order or do a stock take from your sofa!
  • TreatCard Loyalty Program: reward clients & increase spend

Benefits

1. Increasing average spend: the salon-branded TreatCard rewards clients with points when they have bought a product or service in the salon. Once they have built up enough point, they can be rewarded with a free product or treatment that they've never had before.

2. Getting clients booking more often: the salon-branded app puts businesses on the home screen on clients' iPhone and Android smartphones. It prompts clients to rebook after a set amount of time; take bookings 24/7 (the app talks to your software so no double bookings or requesting of unqualified staff); customers can view staff on 'Meet the Team', and they can check how many points they are away from their next reward encouraging them to book.

3. Turn clients into salon ambassadors: after every appointment, clients are asked to rate the treatment or style out-of-five. If they rate it 4/5 or 5/5 they can share it on Facebook, Twitter or Pinterest. They can also take a selfie as part of the review to get extra TreatCard points in order to market the product.

Phorest FAQs

Phorest FAQs

Below are some frequently asked questions for Phorest.

Q. What type of pricing plans does Phorest offer?

Phorest offers the following pricing plans:

Starting from: US$79,00/month

Pricing model: Subscription

Free Trial: Not Available

Monthly payment. Pricing depends on requirements - starting from $79/month. Contact Phorest for a price quote.

Q. What are the main features of Phorest?

Phorest offers the following features:

  • Appointment Management
  • Automate: & personalised thank you/birthday emails to client
  • Automatic Backup
  • Automatic Reminders
  • Barcode Scanning
  • Booking Management
  • Branching
  • Campaign Segmentation
  • Client Database
  • Client Management
  • Customer History
  • Customer Loyalty Program
  • Customizable Reporting
  • Customizable Templates
  • Discount Management
  • Email Marketing
  • Email Marketing: send by client type & service history
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Facility Scheduling
  • Feedback Management
  • Inventory Control
  • Inventory Tracking
  • Multi-Channel Marketing
  • Multi-link: manage multiple branches with ease
  • POS
  • Payroll Integration
  • Performance Reports
  • Phorest Go: view, change & manage bookings on iPad/iPhone
  • Project Notes
  • Ratings & Reviews
  • Receipt Management
  • Reporting: finance, sales, commission - over 90 reports
  • Reviews: get vital feedbackclients reveiew every appointment
  • SMS Appointment Reminders: cut no-shows by 70%
  • SMS Integration
  • SMS Marketing
  • Sales Reporting
  • Salon-branded App & Online Bookings: take appointments 24/7
  • Selfie: clients can share a selfie for extra loyalty points
  • Social Media Integration
  • Staff peformace: retail; requests; customer satisfaction
  • Stock Management
  • Stock: order or do a stock take from your sofa!
  • TreatCard Loyalty Program: reward clients & increase spend

Q. Who are the typical users of Phorest?

Phorest has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Phorest support?

Phorest supports the following languages:

English, Finnish, German

Q. What type of pricing plans does Phorest offer?

Phorest has the following pricing plans:

Subscription

Q. Does Phorest support mobile devices?

Phorest supports the following devices:

Android, iPhone, iPad

Q. What other apps does Phorest integrate with?

Phorest integrates with the following applications:

FrontdeskAI, Snapchat, Snapchat

Q. What level of support does Phorest offer?

Phorest offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials