Phorest
About Phorest
Phorest Salon Software is an all-in-one solution used by over 9,000 salons and 155,000 hair and beauty professionals worldwide. Phorest is proud to be a life force for our industry, offering everything you need to manage, market and grow your business.
We believe in the human touch that is at the heart of the salon industry, which is why we are the only software to dedicate a Salon Success Manager to every account. We strive to empower businesses through mentoring, education, and our unrivaled customer support.
Phorest can take your business to the next level with:
An Optimized Salon Appointment Calendar:
- Link staff to specific rooms and services. Managing team schedules, booking and waitlists are easy whether you have one location or more.
PhorestGo, Our Powerful Salon App:
- Manage your appointments, scan inventory, store before-and-after photos, and motivate your team from the palm of your hand. Set different access levels for staff and managers.
24/7 Online Salon Bookings:
- From any page of your business website, directly from your social media or your custom, branded salon booking app.
Sophisticated Reporting Made Simple:
- Track staff performance, finances, and important KPIs
The Phorest Marketing Suite:
- Use our professional templates (we have thousands!), spell-check and imagery gallery to schedule polished SMS and email marketing campaigns in minutes. Target clients based on their service history and track your ROI all the way to the register.
Online Reputation Manager - Get More 5-Star Reviews:
- Phorest automatically sends your clients review requests. Top reviewers are prompted to post to Google or Facebook with one simple click, while you can monitor and respond from one place.
Treatcard - A Salon Loyalty Card that works for you:
- Choose to only allow clients to use points on treatments and products they’ve never bought before – introducing them to more of your offering.. Phorest makes sure you’ve made 14 times the price of a treat before a client can claim it.
Key benefits of Phorest
Key Benefits:
Boost Rebookings: Rebooking + Reconnect Messages
- Phorest learns your clients’ booking patterns and can automatically send them a text when they are most likely to rebook. Reconnect helps you to identify and win back lapsing clients
-Canadian salons sending rebooking SMS generated revenue 101 times greater than the cost incurred from sending the rebooking messages*
-Canadian salons, on average, “saved” 37 clients during the first three months of 2022, generating $801 from the Reconnect feature.*
Increase Your Clients’ Average Spend: Treat Card + The Marketing Suite
- The Treatcard is the largest loyalty system in the industry, with over 4 million end-users. Phorest marketing tools are the next best thing to having your own marketing team.
-27% of clients rewarded with Treatcard come back and pay full price for that product or service
-Canadian salons generated $100 in revenue for every 100 Marketing text messages they send*
Win New Clients: Phorest’s Online Reputation Manager
- Win the Google search and stand out to new clients with your sparkling reviews.
-For Canadian salons using Online Reputation, 95% of their Google reviews have a 5-star rating*
-Canadian salons sending automatic review requests were 543% more likely to receive a client review
*According to data for Phorest clients operating in Canada from January 2022 to March 2022
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Unlock Your Salon's Potential with Phorest's Comprehensive Management Platform
Reviewed on 2023/06/10
I had the chance to investigate Phorest as a salon management software during my internship in the...
I had the chance to investigate Phorest as a salon management software during my internship in the pharmaceutical product development and research department. Phorest proved to be a reliable tool for effective salon operations, despite not being specifically relevant to my field. The software's client management and appointment scheduling functions supported efficient organization and improved customer experience. Wider clientele was attracted, and customer retention increased, thanks to the integrated marketing tools. Overall, Phorest proved to be a useful tool for streamlining salon operations and attaining business objectives because to its user-friendly design and extensive features.
Pros
A whole range of features designed especially for salon businesses are available through Phorest. Appointment scheduling, client management, and staff organization are made simple by its user-friendly interface. The software's powerful marketing options, which include automated SMS and email campaigns, aid in bringing in new clients and keeping existing ones. The integrated point-of-sale system from Phorest makes inventory management and transactions simple. Salon owners may receive insightful information about the operation of their businesses and make data-driven decisions with the help of thorough reporting and analytics. The Phorest mobile app improves the whole customer experience by offering salon staff and customers comfort and flexibility.
Cons
The price of Phorest is a disadvantage because it could be too expensive for smaller or independent salons. Some users might initially have a high learning curve and find it difficult to become familiar with all the functions and customization possibilities. Despite the fact that Phorest provides a wide range of capabilities, some unique needs or specialty salon operations could call for further modification or integration with specialized software. Additionally, sporadic technological issues or downtime may have an adverse effect on salon operations and inconvenience clients.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everyone should have phorest
Reviewed on 2024/09/20
love it. i have been usuing phorest for 10 years
love it. i have been usuing phorest for 10 years
Pros
user friendly, and the reports are amazing
Cons
how slow the software works. stalls alot or freezes
Alternatives Considered
DonorPerfectReasons for Switching to Phorest
they are not all together, very messy setupResponse from Phorest Salon Software
Hi Karina,
Thank you for your wonderful review and vote of confidence in Phorest! We are so delighted to hear that you love the reports and we agree with you. Everyone should have Phorest :-)
On the speed challenges. It sounds to me like you may be on the older version. We have a newer version of Phorest on the web which is MUCH faster and I’ve no doubt you’ll love it. If you reach out to your dedicated Salon Success Manager, they will transition you over onto this and make you even happier :-)
Regards,
Robert Sheehan.
Head of Sales & Marketing
Head of Sales & Marketing.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible customer service
Reviewed on 2023/05/02
Pros
The fact they never return a phone call
Cons
It was suppose to be a free trial and now they are charging me. The software looks like it’s from 1980 and isn’t compatible nor does it do what they say. I have to cancel my card because they said I’m in a contract which was not how it was sold to me. Try vagaro pro it’s much better and more professional
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hair and co BKLYN
Reviewed on 2024/11/13
Phorest is an easy to use software that is designed clearly for users to manage their business and...
Phorest is an easy to use software that is designed clearly for users to manage their business and schedule.
Pros
Phorest is very intuitive and easy to manage and understand.
Cons
Adding retail products to a ticket is too many steps.
Response from Phorest Salon Software
Hi Jimmy,
Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier.
I hear your feedback on the retail tickets steps. We currently are working on fixing a number of these smaller but impactful grievances that people have in Phorest. I'm hopeful this will be fixed also as part of that initiative.
Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :-)
Regards,
Robert Sheehan.
Head of Sales & Marketing
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Facilitates online booking and avoids time on the phone
Reviewed on 2023/03/10
Phorest makes online bookings easy and is a time saver.
Phorest makes online bookings easy and is a time saver.
Pros
It allows clients to schedule appointments when it suits them without any queueing and even outside of office hours.
Cons
It is less powerful when you want to select multiple services in one appointment - still works but a little more confusing.
Phorest FAQs
Below are some frequently asked questions for Phorest.Q. What type of pricing plans does Phorest offer?
Phorest offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Monthly payment. Pricing depends on requirements. Contact Phorest for a price quote or product demo.
Q. Who are the typical users of Phorest?
Phorest has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Phorest support?
Phorest supports the following languages:
English, Finnish, German
Q. Does Phorest support mobile devices?
Phorest supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Phorest integrate with?
Phorest integrates with the following applications:
Q. What level of support does Phorest offer?
Phorest offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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