Phorest

4.8 (363)
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Salon software for business management and growth

About Phorest

Phorest Salon Software is an all-in-one solution used by over 9,000 salons and 155,000 hair and beauty professionals worldwide. Phorest is proud to be a life force for our industry, offering everything you need to manage, market and grow your business.

We believe in the human touch that is at the heart of the salon industry, which is why we are the only software to dedicate a Salon Success Manager to every account. We strive to empower businesses through mentoring, education, and our unrivaled customer support.

Phorest can take your business to the next level with:

An Optimized Salon Appointment Calendar:
- Link staff to specific rooms and services. Managing team schedules, booking and waitlists are easy whether you have one location or more.

PhorestGo, Our Powerful Salon App:
- Manage your appointments, scan inventory, store before-and-after photos, and motivate your team from the palm of your hand. Set different access levels for staff and managers.

24/7 Online Salon Bookings:
- From any page of your business website, directly from your social media or your custom, branded salon booking app.

Sophisticated Reporting Made Simple:
- Track staff performance, finances, and important KPIs

The Phorest Marketing Suite:
- Use our professional templates (we have thousands!), spell-check and imagery gallery to schedule polished SMS and email marketing campaigns in minutes. Target clients based on their service history and track your ROI all the way to the register.

Online Reputation Manager - Get More 5-Star Reviews:
- Phorest automatically sends your clients review requests. Top reviewers are prompted to post to Google or Facebook with one simple click, while you can monitor and respond from one place.

Treatcard - A Salon Loyalty Card that works for you:
- Choose to only allow clients to use points on treatments and products they’ve never bought before – introducing them to more of your offering.. Phorest makes sure you’ve made 14 times the price of a treat before a client can claim it.


Key benefits of Phorest

Key Benefits:

Boost Rebookings: Rebooking + Reconnect Messages
- Phorest learns your clients’ booking patterns and can automatically send them a text when they are most likely to rebook. Reconnect helps you to identify and win back lapsing clients

-Canadian salons sending rebooking SMS generated revenue 101 times greater than the cost incurred from sending the rebooking messages*

-Canadian salons, on average, “saved” 37 clients during the first three months of 2022, generating $801 from the Reconnect feature.*

Increase Your Clients’ Average Spend: Treat Card + The Marketing Suite
- The Treatcard is the largest loyalty system in the industry, with over 4 million end-users. Phorest marketing tools are the next best thing to having your own marketing team.

-27% of clients rewarded with Treatcard come back and pay full price for that product or service

-Canadian salons generated $100 in revenue for every 100 Marketing text messages they send*

Win New Clients: Phorest’s Online Reputation Manager
- Win the Google search and stand out to new clients with your sparkling reviews.

-For Canadian salons using Online Reputation, 95% of their Google reviews have a 5-star rating*

-Canadian salons sending automatic review requests were 543% more likely to receive a client review

*According to data for Phorest clients operating in Canada from January 2022 to March 2022


Images

Phorest Software - Appointment Screen
Phorest Software - Marketing Suite
Phorest Software - Staff Performance Management
Phorest Software - Salon Booking App
Phorest Software - Multiple Devices
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Phorest video
Phorest video
Phorest video
Phorest Software - Appointment Screen
Phorest Software - Marketing Suite
Phorest Software - Staff Performance Management
Phorest Software - Salon Booking App
Phorest Software - Multiple Devices

Not sure about Phorest? Compare with a popular alternative

Phorest

4.8 (363)
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Starting Price

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US$49.00
month

Pricing Options

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Free trial
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Features

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187

Integrations

1
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Ease of Use

4.7 (363)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.8 /5
(363)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 363
Amar
Overall rating
  • Industry: Health, Wellness & Fitness
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phorest are leaders in their field

Reviewed on 2017/03/30

I just wanted to say how amazing the phorest software and the people who work for this company...

I just wanted to say how amazing the phorest software and the people who work for this company are!

I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue.

This coupled with the amazing customer service gives me no reason to ever leave :-)

Up the great work xxxx

Pros

The layout and ease of use

Cons

The layout and ease of use

Francisco
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software with even better customer service

Reviewed on 2017/02/24

Customer service reviews were important to me when I decided to go with Phorest and they had not...

Customer service reviews were important to me when I decided to go with Phorest and they had not let me down. They are always in contact and the response time is really short. We had the first training call yesterday and my receptionist (who is not very computer savvy) was very happy because of the easiness to use and manage appointments. I have gone further exploring other features and everything is basically done with a few clicks.
The video tutorials are endless and the manuals and ebooks are easy to read.
100% satisfied so far.

Pros

Easy to use.
Very intuitive.
Great customer service.
Has a report for everything.
Full customized services, providers, resources, and inventory.
Nice app included with the price (others charge extra).
Did I mention the great customer service?

Cons

Wish they had a more configurable patient form and the option to add scanned forms and pictures.
High set up fee but they input the information of your inventory, services, and client database for you before going live.
Need to have the software "installed" in a pc/mac but the information is safe stored in the cloud. You can access it anytime from the your app but not from any computer.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Unprofessional Company with hidden charges and poor data management

Reviewed on 2021/02/07

I have had this software for over 5 years and they are only interested in how they can make more...

I have had this software for over 5 years and they are only interested in how they can make more money out of their clients. They charge inflated prices for simple things and hide the charges so you aren't aware of them. They introduce new features which sound great but in reality don't work and then charge you a higher subscription for their software for the new features when don't work. For example they introduced a feature called client reconnect which is supposed to text clients when they are overdue their appointment but it just doesn't work, yet they charge an extra £40/month for it. Also if you have multiple sites, none of their reports or stock inventory work across multiple locations so you have to go into each location to run reports or get stock information which is very time consuming. It also doesn't link into any other software or marketing software so you have to do work arounds and manual exports if you want to use your client data in facebook or email marketing. The email and text marketing within Phorest is expensive and poor quality compared to industry specific software so another downside to Phorest. There are many much superior softwares available that are cheaper, easier to run and integrate easier into other business softwares. Having stuck with Phorest for over 5 years now I wish I had made a move to better software years ago.

Pros

The appointment diary is simple and visual but basic. There is an online reputation manager which helps you manage your online reviews but now I have seen what other systems can do I think it is basic and its only available when you are on their most expensive package.

Cons

The company has hidden charges which they deduct at source so you can't see them or audit them. They consistently over charge and apply higher charges to bills than your original contract and insist on payment by direct debit so its not easy to detect them. They manipulate your data without knowledge or consent, for example they opted many of my clients out of being able to receive marketing information without my knowledge, I only discovered by accident and it turned out to have been an issue in their software which they denied to begin with but then had to admit it was their fault. I have no idea if they corrected the fault just with my account or whether other customers who have been affected but are still in the dark. A few years ago they made a major to how their online booking system worked, but didn't inform any of their clients so all our online bookings on our website went down and again it took a few weeks for them to admit the mistake was theirs, but it still cost me thousands with my website developer to re-design my website to overcome their change which is incredibly poor change management and poor knowledge of their customers and how they use the software.

Angela
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Customer Support

Reviewed on 2017/11/27

Really helps me to manage the business more easily

Really helps me to manage the business more easily

Pros

Quick and efficient support by experts.
Easy to use software.
Lots of reports
Makes running the business that bit easier!

Cons

Doesn't integrate with merchant services unit- have to cash up twice, once on system and once on merchant service terminal and hope the two match!
No stats on emails which makes me still prefer Mailchimp

David
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great Software!

Reviewed on 2017/09/02

Pros

First of all let me make it very clear that this software is the BEST in the market... everything about it is easy to use, the best support team I've ever come across. I'd compare the support team experience to Amazone's or PayPal's customer service. There's nothing wrong with the software whatsoever but minor issues that I'd put it down in Cons section.

Showing 5 reviews of 363 Read all reviews

Phorest FAQs

Below are some frequently asked questions for Phorest.

Phorest offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Monthly payment. Pricing depends on requirements. Contact Phorest for a price quote or product demo.

Phorest has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Phorest supports the following languages:

English, Finnish, German

Phorest supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Phorest integrates with the following applications:

Instagram

Phorest offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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