Phorest

Pros

- Easy multi-location implementation and support.
- Consistent updates that continue to improve the software.
- Meets all of our booking and POS needs.
- Includes an excellent built-in rewards/points system, that has customizable features.
- Very comprehensive reports that make it easy to track the performance of the business, as well as, track the personal performance of each employee, allowing the management to set goals with employees and track their progress.
- Online booking system works seamlessly with Phorest's application and works with our business website/facebook page.
- Reasonable pricing.

Cons

- We wish the reviews could be listed directly as a Facebook review instead of something we have to post ourselves on our business page wall.
- We also hope to see a better system for employee categories in the near future. If I want to change the price on one service an employee does, I have to create a new category for them specifically, and there is no way to copy and past the old category. It makes a 1 second change into a 15-20 minute ordeal.

Pros

I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest !

Cons

One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups .
With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

Pros

The most important thing about Phorest is it's ease of access to everything you need. You pay a premium for convenience, hence why it is so successful.

Cons

The cost of Phorest is very expensive but like I said - you pay for convenience. Another thing I disliked was the customer service never wanted to fix a situation, just to help make an issue right. Many issues occur and eventually preventive actions would be more preferred than accommodation.

Pros

Client management
Client connect
Email marketing

Cons

US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better.
Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use.
When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous.

Pros

The ease of it and the reporting is excellent.
It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Cons

Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.