About Dezide

Dezide is a platform for creating interactive troubleshooting guides that help you understand common recurring faults and the right way to start troubleshooting.

Distribute knowledge to a greater audience, internationally.

Improve management of information and make it better accessible in the field.

Keep the knowledge base updated with feedback and contributions from the field.

Train the junior engineers to a higher standard without excessive training cost.

Key benefits of Dezide

Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.

Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily find the right knowledge at the right time.

Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world.

Learn from operational experience using the Guide Optimizer. Collective experience of all users is analyzed and guides are automatically updated using machine learning.

Feedback provided at any time during troubleshooting enables users to comment on the content or request missing troubleshooting steps. This makes sure, that the knowledge base is continuously updated and improved.

Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.

Devices

Business size

S M L

Images

End user troubleshooter interface
End user troubleshooter interface
End user troubleshooter menu interface
Administration interface for the editorial team
Mobile interfaces
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Dezide video
Dezide video Dezide screenshot: End user troubleshooter interface Dezide screenshot: End user troubleshooter interface Dezide screenshot: End user troubleshooter menu interface Dezide screenshot: Administration interface for the editorial team Dezide screenshot: Mobile interfaces

Features

Total features of Dezide: 12

  • Alerts / Escalation
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Collaboration Tools
  • Commenting / Notes
  • Content Management
  • Decision Support Software
  • Full Text Search
  • Guided Problem Solving
  • Interactive Content
  • Knowledge Base Management
  • Self Service Portal

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Reviews

Overall rating

4,2 /5
(5)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4/5
Customer Support
5/5

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Showing 5 reviews of 5
Verified Reviewer
Overall rating
  • Industry: Public Policy
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

email marketing made easy now

Reviewed on 2019/05/18

Pros

many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items

Cons

i am using this software but until i have nothing any problems

Christian Y.
Overall rating
  • Industry: Telecommunications
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams

Reviewed on 2017/08/18

We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection...

We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working.

Pros

Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions.

Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users.

It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags.

Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support.

Cons

While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value.

Tine M.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Very difficult to use - also very limited in when it cal do

Reviewed on 2016/01/17

We use it now but we are looking for a more easy and more "Modern" system. You cant filter search -...

We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long.

Pieter C.
Overall rating
  • Industry: Machinery
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Innovative tool that succeeds to hide complexity for endusers while allowing a lot of...

Reviewed on 2017/08/23

Structured knowledge base
Better distribution of known procedures/information
Better customer...

Structured knowledge base
Better distribution of known procedures/information
Better customer experience: fixing problems in one time (first time fix)

Pros

Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool.
The possibility to link the application to other tools (data transfer & API-calls) can be very powerful.

Cons

The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious.

Viret A.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Liebherr Mining using Dezide Advisor tool

Reviewed on 2015/01/27

The Dezide Advisor system helped us to :

- Standardize the troubleshooting processes
- Create a...

The Dezide Advisor system helped us to :

- Standardize the troubleshooting processes
- Create a knowledge center based on our field service engineers feedbacks
- Propose dynamic guides available worldwide and reachable on several hardwares

Thanks to Dezide Customer service we are also able to customize the product to our needs.

Showing 5 reviews of 5 Read all reviews

Dezide FAQs

Below are some frequently asked questions for Dezide.

Dezide offers the following pricing plans:

  • Starting from: €49,00
  • Free Trial: Not Available

Please contact Dezide for a custom quote

We do not have any information about Dezide features

Dezide has the following typical customers:

201-500, 501-1 000, 1 001+

We do not have any information about what languages Dezide supports

Dezide supports the following devices:

iPhone (Mobile), iPad (Mobile)

Dezide integrates with the following applications:

Salesforce Service Cloud

Dezide offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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