KOOKOO CloudAgent

Inbound, outbound & blended cloud contact center

4,5 /5 (27 reviews) Write a Review!

KOOKOO CloudAgent Overview

What is KOOKOO CloudAgent?

Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.

KOOKOO CloudAgent Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact Cloudagent for a custom quote based on your needs.


KOOKOO CloudAgent Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
English

Media

Cloudagent dashboard
KOOKOO CloudAgent screenshot: Cloudagent dashboard

KOOKOO CloudAgent Reviews

KOOKOO CloudAgent Reviews

Overall rating
4,5
/
5
Excellent
13

Very good
14

Average
0

Poor
0

Terrible
0

Value for Money
4,5
Features
4,4
Ease of Use
4,5
Customer Support
4,5
100% recommended this app
Divya S.

Advanced and an intensive solution that meets all requirements

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight


Verified Reviewer

CloudAgent review

We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.


Niladri G.

NoT Always Reliable

Calling is the best part. Worst part is Freezing.


Nupur D.

Great Support

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent. Detailed training from the team has really been outstanding.


Ashutosh A.

Good product but can be the best!!

- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.


Divya S.
Industry: Financial Services
Company size: 201-500 Employees

Advanced and an intensive solution that meets all requirements

Used Daily for 1+ year
Reviewed on 2019/06/25
Review Source: Capterra

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Pros

The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority

Cons

Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Financial Services
Company size: 11-50 Employees

CloudAgent review

Used Daily for 2+ years
Reviewed on 2019/06/19
Review Source: Capterra

We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Pros

It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Cons

It lacks proactiveness to inform the end user if there is a technical issue.
Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Niladri G.
Industry: Hospitality
Company size: 501-1 000 Employees

NoT Always Reliable

Used Daily for 1-5 months
Reviewed on 2019/07/18
Review Source: Capterra

Calling is the best part. Worst part is Freezing.

Pros

Calling function is great. Our Clients can be reached easily.

Cons

The software freezes automatically while we get a call or post call.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Nupur D.
Industry: Banking
Company size: 51-200 Employees

Great Support

Used Other for Free Trial
Reviewed on 2020/09/07
Review Source: Capterra

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent. Detailed training from the team has really been outstanding.

Pros

The customer support is the best in class

Cons

The UI is kind of clunky but it works so thats ok

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashutosh A.
Industry: Health, Wellness & Fitness
Company size: 201-500 Employees

Good product but can be the best!!

Used Daily for 1+ year
Reviewed on 2019/06/14
Review Source: Capterra

- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.

Pros

- Easy to understand
- Quality of back up support is very good
- Ownership of the account manager is fabulous
- Support for initial training is also very good

Cons

- Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,8/10
Based on 27 user ratings
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KOOKOO CloudAgent Pricing

KOOKOO CloudAgent Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact Cloudagent for a custom quote based on your needs.

Please contact Cloudagent for a custom quote based on your needs.

Value for Money
4,5/5
Based on 27 user ratings
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KOOKOO CloudAgent Features

KOOKOO CloudAgent Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 27 user ratings
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Categories

Additional information for KOOKOO CloudAgent

Additional information for KOOKOO CloudAgent

Key features of KOOKOO CloudAgent

  • 3rd party integrations
  • ACD (Automatic call distributor)
  • Agent scripts
  • Agent skill routing
  • CTI (Computer telephony integration)
  • Contextual caller info
  • IVR (Interactive voice response)
  • Interacation analyisis
  • Multichannel (voice, email social media, SMS)
  • Multiple dialer types
  • Open API
  • Quality monitoring
  • Real-time dashboards

Benefits

  • A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

  • The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

  • Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

  • Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

  • Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.

  • KOOKOO CloudAgent FAQs

    KOOKOO CloudAgent FAQs

    Below are some frequently asked questions for KOOKOO CloudAgent.

    Q. What type of pricing plans does KOOKOO CloudAgent offer?

    KOOKOO CloudAgent offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact Cloudagent for a custom quote based on your needs.

    Q. What are the main features of KOOKOO CloudAgent?

    KOOKOO CloudAgent offers the following features:

    • 3rd party integrations
    • ACD (Automatic call distributor)
    • Agent scripts
    • Agent skill routing
    • CTI (Computer telephony integration)
    • Contextual caller info
    • IVR (Interactive voice response)
    • Interacation analyisis
    • Multichannel (voice, email social media, SMS)
    • Multiple dialer types
    • Open API
    • Quality monitoring
    • Real-time dashboards

    Q. Who are the typical users of KOOKOO CloudAgent?

    KOOKOO CloudAgent has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does KOOKOO CloudAgent support?

    KOOKOO CloudAgent supports the following languages:

    English

    Q. What type of pricing plans does KOOKOO CloudAgent offer?

    KOOKOO CloudAgent has the following pricing plans:

    Subscription

    Q. Does KOOKOO CloudAgent support mobile devices?

    We do not have any information about what devices KOOKOO CloudAgent supports

    Q. What other apps does KOOKOO CloudAgent integrate with?

    KOOKOO CloudAgent integrates with the following applications:

    Freshdesk, Google Analytics, Mixpanel, Salesforce Sales Cloud, SugarCRM, Zendesk, Zendesk, Zoho CRM

    Q. What level of support does KOOKOO CloudAgent offer?

    KOOKOO CloudAgent offers the following support options:

    Phone Support