Copper

The CRM designed for Google Workspace

4,4 /5 (420 reviews) Write a Review!

Copper Overview

What is Copper?

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Copper Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month


Copper Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot:

Copper Reviews

Copper Reviews

Overall rating
4,4
/
5
Excellent
252

Very good
115

Average
25

Poor
16

Terrible
12

Value for Money
4,1
Features
4,1
Ease of Use
4,5
Customer Support
4,3
87% recommended this app
Scott G.

The CRM for sales team on Gsuite

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.


Allison M.

Copper - CRM

Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.


Timothy W.

Hooked in by Gmail integration, Pushed Away by Lack of Features

The icing on the cake for us with Copper (which had an easier to remember name when it was called Prosperworks), was that we decided to cancel and reached out about ending our contract. Since we did it after the end of the 2nd year of our contract, we were now committed for a 3rd year. We had to remember to do so a month in advance of the end of our 1 year. Now, anyone who is in SaaS knows that this is insane. This is a self-setup system (I may have spoken to a person once). The only reason to do this is to take advantage of your customers. This is a terrible practice and I wish we had never made the mistake of engaging with them.


Joshua A.

Great product, built on the best email provider!

- We used to use Pipedrive before Copper however when we got to know about this tool we have been really pleased with the decision to migrate to this tool
- I carried on the migration for my company and I faced little to no challenges in order to migrate my data
- Since, we need to work on it daily it is really a good experience to handle this tool
- Feed back from the team has been great as well.


Verified Reviewer

More than I'll ever need

Great. It has been hassle-free and has helped us stay organized.


Scott G.
Industry: Information Technology & Services
Company size: 11-50 Employees

The CRM for sales team on Gsuite

Used Daily for 2+ years
Reviewed on 2020/07/01
Review Source: Capterra

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Pros

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click.
The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail.
Im really starting loving the workflow automations and cool calculated fields I can make now.

Cons

I'd like to see a better native integration with an email automation software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Allison M.
Industry: Information Technology & Services
Company size: 2-10 Employees

Copper - CRM

Used Daily for 1+ year
Reviewed on 2020/10/06
Review Source: SoftwareAdvice

Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.

Pros

Copper is a solid CRM with lots of features to help handle your sales funnel from start to finish.
You can sort/filter and run lists, export lists, and manage tracking of interactions, schedule follow ups and keep track of emails.

Cons

There are a few key features on Copper that are not intuitive/user friendly. It's not that they are difficult, but features could be better marked and highlighted as to how to do certain things on the platform. I wish it had better tracking to manage a sales team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Timothy W.
Industry: Professional Training & Coaching
Company size: 2-10 Employees

Hooked in by Gmail integration, Pushed Away by Lack of Features

Used Daily for 2+ years
Reviewed on 2020/02/03
Review Source: Capterra

The icing on the cake for us with Copper (which had an easier to remember name when it was called Prosperworks), was that we decided to cancel and reached out about ending our contract. Since we did it after the end of the 2nd year of our contract, we were now committed for a 3rd year. We had to remember to do so a month in advance of the end of our 1 year. Now, anyone who is in SaaS knows that this is insane. This is a self-setup system (I may have spoken to a person once). The only reason to do this is to take advantage of your customers. This is a terrible practice and I wish we had never made the mistake of engaging with them.

Pros

We embraced Copper even though it was a little pricey for a small business and required us to commit to a year. Our main reason for using it is that everyone in the company has to at some points be a salesperson and we thought that a tool built for Gmail would be the best option.

Cons

When we started to seriously use the software for more than big contracts and started to reach out to a lot of prospects, the holes in the system were glaring. There are a ton of small things that just drove us crazy. We ended with tons of duplicates. To eliminate them you have to export to Excel, etc. Not fun and not realistic. Any mistakes during data imports caused all sorts of data problems. There is no automating of drip email campaigns. The navigation is so confusing. We spent a lot of time figuring out where we clicked to get to a particular screen and how to replicate it. I found myself being super careful to do the exact same thing every time because it shows leads, contacts, accounts and opportunities in an alternating left-right fashion that is just confusing. The absolute biggest is that there are no reports that give you any insights into how your email is performing, which is odd because they've written blog posts on the importance of doing so. All you can see is a running list of who opened your email or didn't. It is like looking at a terminal window for error messages.

Response from Copper

Hi Timothy, thanks for the thorough review. We're very sorry about the experience you've had with our team in the past, and we're doing everything we can to make things right.

We understand Emilia from our team reached out and was able to connect with you to better understand where we could better improve and address the hurdles you've run into.

We're happy to hear the lines of communication were open and extend that offer to you beyond Emilia's initial outreach. Thanks again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Joshua A.
Industry: Information Technology & Services
Company size: 201-500 Employees

Great product, built on the best email provider!

Used Daily for 1-5 months
Reviewed on 2020/06/30
Review Source: Capterra

- We used to use Pipedrive before Copper however when we got to know about this tool we have been really pleased with the decision to migrate to this tool
- I carried on the migration for my company and I faced little to no challenges in order to migrate my data
- Since, we need to work on it daily it is really a good experience to handle this tool
- Feed back from the team has been great as well.

Pros

-Best thing about it is the seamless integration with Gmail and the plugin that it provides within the email.
- Really like their training / help centre
- Workfllow automation is great, been using it a lot
- Get good reports out of these, especially the sales forecast and activites

Cons

- If I were to point out, it would be that they do not have a continuous support over livechat on weekends for certain hours.

- There isn't a direct way to get a report out of copper for any opportunities that have been moved to a particular stage at a particular time

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

More than I'll ever need

Used Daily for 2+ years
Reviewed on 2020/05/05
Review Source: GetApp

Great. It has been hassle-free and has helped us stay organized.

Pros

The product is very clean and simple to use. On top of that, every little detail can be customized.

Cons

For whatever reason, support seems to be hard to reach. Any questions that come up usually take 2 days to be answered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,4/10
Based on 420 user ratings
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Copper Pricing

Copper Pricing

Starting from
US$19,00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

Value for Money
4,1/5
Based on 420 user ratings
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Copper Features

Copper Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,1/5
Based on 420 user ratings
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Categories

Additional information for Copper

Additional information for Copper

Key features of Copper

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Benefits

• Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's Google Workspace integration (Gmail, Google Calendar, Docs, etc.).

• Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

• Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

• Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

• Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

• Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

• Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

• Work from anywhere. There's both an Android and iOS app.

• Get more out of your tools. Copper integrates with hundreds of other popular apps & platforms.

Copper FAQs

Copper FAQs

Below are some frequently asked questions for Copper.

Q. What type of pricing plans does Copper offer?

Copper offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Available

14-day free trial, no credit card required. Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually) Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually) Business: $119 per user, per month

Q. What are the main features of Copper?

Copper offers the following features:

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Q. Who are the typical users of Copper?

Copper has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Copper support?

Copper supports the following languages:

English

Q. What type of pricing plans does Copper offer?

Copper has the following pricing plans:

Subscription

Q. Does Copper support mobile devices?

Copper supports the following devices:

Android, iPhone, iPad

Q. What other apps does Copper integrate with?

Copper integrates with the following applications:

Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

Q. What level of support does Copper offer?

Copper offers the following support options:

Online Support, FAQs, Forum, Knowledge Base, Video Tutorials, Phone Support