Avaya Experience Platform
About Avaya Experience Platform
Avaya Experience Platform offers a unified solution for managing interactions coming from multiple channels. The software helps to deliver a personalized customer experience through data integration, intelligent routing, and resource selection features. Regardless of location, interactions can be routed to the most appropriate agent based on skill level, customer value, and campaigns.
Avaya Experience Platform supports voice and video and displays contextual customer data to agents at the point of interaction, while also giving the ability to connect with appropriate internal experts through instant messaging and online presence tools. Historical and real-time reporting helps contact centers improve the quality of the service they offer by identifying trends and call quality.
Key benefits of Avaya Experience Platform
Manage multi-channel interactions including phone, email, chat, SMS, and social media from a single platform.
Personalize customer interactions by accessing customer history and screen pops with contextual customer data from multiple channels.
Agents can use the integrated IM/presence capabilities to connect with experts instantaneously for quicker resolution.
Get a real-time understanding of customer service performance with historical and real-time reporting to identify trends, set performance benchmarks, and plan marketing campaigns.
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Avaya Experience Platform
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Reviews
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- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Every computer needs this
Reviewed on 2022/07/13
Pros
Very quick and user friendly on desktop and laptops
Cons
Not alot to say bad about this service at qll
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Avaya Accomplished Call Software
Reviewed on 2022/09/24
A terrific call management system that helps bring insight into your call center environment.
A terrific call management system that helps bring insight into your call center environment.
Pros
Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents
Cons
The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics.
Alternatives Considered
RingCentral Contact CenterReasons for Choosing Avaya Experience Platform
Avaya offers more details and flexibility to organize your call center and call tracking.Switched From
MaestroReasons for Switching to Avaya Experience Platform
There was more confidence using an established and reliable brand like Avaya.- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Avaya - my personl expirence
Reviewed on 2020/12/30
It seems like whenever we have some issue it requires some investment to sort out. It truly appears...
It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up.
Pros
Single use insight on versatile and the PC where same customer is utilized on both the gadgets.
Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly
Portable customer helps in portability where inside office we are accessible any place we go.
Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized..
Cons
Need Easy visit highlight on the Avaya Client introduced on the Laptop
Wish to have Desktop offering accessible to the customer like we have in Skype
Need document sharing element on the Avaya customer
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this Phone System
Reviewed on 2024/07/10
Pros
I love that it is easy to update and use. My team is able to onboard new members with minimal training
Cons
Some items can be alittle old school but, in this case it makes the platform easier to use
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Avaya Experience Platform Has Reliable Features
Reviewed on 2024/04/17
Pros
I like the effective features of Avaya Experience Platform.
Avaya Experience Platform is a reliable contact center.
Cons
I do not see any issues when using Avaya Experience Platform.
Avaya Experience Platform FAQs
Below are some frequently asked questions for Avaya Experience Platform.Q. What type of pricing plans does Avaya Experience Platform offer?
Avaya Experience Platform offers the following pricing plans:
- Free Trial: Not Available
Contact Avaya for custom pricing
Q. Who are the typical users of Avaya Experience Platform?
Avaya Experience Platform has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Avaya Experience Platform support?
Avaya Experience Platform supports the following languages:
English
Q. Does Avaya Experience Platform support mobile devices?
Avaya Experience Platform supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Avaya Experience Platform integrate with?
We do not have any information about what integrations Avaya Experience Platform has
Q. What level of support does Avaya Experience Platform offer?
Avaya Experience Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support
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