Housecall Pro

4.7 (2,787)
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Field Service Management App

About Housecall Pro

Housecall Pro supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: QuickBooks Desktop & Online integration, job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, Housecall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.


Key benefits of Housecall Pro

  • Housecall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web.
  • What separates Housecall Pro from the rest is its seamless user experience-driven look and feel.
  • Even for the most technologically adverse individuals, Housecall Pro makes it easy to digitize and mobilize a business.
  • Supports apps for iOS, Android, and web, giving users the flexibility to work on the go.
  • Provides users with a dashboard complete with business stats, enabling users to gain actionable insight into business performance.

  • Images

    Housecall Pro Software - Housecall Pro jobs manager
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    Housecall Pro Software - Housecall Pro drag-and-drop scheduler
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    Housecall Pro Software - Housecall Pro jobs manager
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    Housecall Pro Software - Housecall Pro reviews management
    Housecall Pro Software - Housecall Pro customer notifications

    Not sure about Housecall Pro? Compare with a popular alternative

    Housecall Pro

    4.7 (2,787)
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    Starting Price

    US$69.00
    month
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    Pricing Options

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    Features

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    Integrations

    11
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    Ease of Use

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    Value for Money

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    Reviews

    Overall rating

    4.7 /5
    (2,787)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have Housecall Pro?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 2,787
    Malcolm
    Malcolm
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    HouseCall Pro is Simply Stunning!

    Reviewed on 2017/05/16

    Pros

    I have worked in the corporate software industry for more than 30 years. Most recently I worked at a major software supplier with big name major accounts with more than 30,000 licenses for some of their customers. My role involved all aspects of customer service, including corporate demos, involvement in the sale process and post-implementation customer service.

    The reason I started this review with that information is that I am actually blown away by the similarities between how HouseCall Pro treats it's customers in comparison.

    My business is just starting out with only a handful of employees but from day one my engagement with HouseCall Pro has been astonishing - in a very good way - with me receiving as much care and attention as I have been used to giving to my own customers in the past! The initial contact tried to understand the key points that I was looking for in the software before setting up a one-on-one meeting where those key points were shown to me in a live demo.

    The software itself is actually perfect for my business. The learning curve was a little different to what I expected but the support has been absolutely first class. The online help is excellent, but the online support chat window is phenomenal. The folks in support not only know their stuff, they respond quickly, help with the questions I have, and have a laugh along the way. What actually prompted this review was a more recent phone call to the support team. I had to leave the call before they answered. Totally unprompted, within 5 minutes, they had called me back to see how they could help. Now, THAT was impressive.

    I completed a lot of research prior to deciding to invest in HouseCall Pro. I made the right decision, without question, when I moved forward with HouseCall Pro.

    I highly recommend this product.

    Ryan
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Housecall Pro changed my life!

    Reviewed on 2020/07/09

    My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL

    My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL

    Pros

    Having the ability to track time, movement, KPI's, reviews, payments, scheduling etc is so powerful!

    Cons

    There are some things that yhe other juggernauts in the industry have that this software doesn't but I am confident they will get there, and I'm happy to have gotten in at basicalky the ground floor.

    Alternatives Considered

    Service Fusion

    Reasons for Choosing Housecall Pro

    Software only did a fraction of what I needed it to.

    Switched From

    Joist

    Reasons for Switching to Housecall Pro

    I chose Housecall Pro over these others amongst many things, customer service, price point, responsiveness, and that HCP is constantly working to get better.
    karen
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    What were they thinking?!?

    Reviewed on 2022/06/17

    Used to be a big supporter. Now feel betrayed. This experience is moving me to look for other...

    Used to be a big supporter. Now feel betrayed. This experience is moving me to look for other solutions. Moving will be a giant expense in time and training and data movement....but i have to work with partners i can trust and believe in. HCP is no longer that partner...I can see that now. Very disappointed. If you plan to grow to more than 5 employees - this is not the solution for you based on their current predatory pricing plan.

    Pros

    Good product- does what it is supposed to do. You can schedule jobs, invoice customers, and develop a nice database of what you did with each customer. It has limitations and its share of glitches Support is mediocre but it is available. I've been a fan for a long time and have brought a number of businesses over to use their software. No more though.

    Cons

    If you grow from 5 to 6 employees watch out - its time to move to another software provider in my opinion. The pricing plan allows up to 5 employees for 1 set price. Keep in mind one of those 5 employees is your office staff so you really only get 4 field techs. If you add the 6th employee your HCP monthly price more than doubles the entire cost of the plan. There is now no longer a way to add 1 employee to their mid-tier plan - you have to move to the high tier plan. You can purchase 2 of the mid tier plans for less than the price of their high tier plan - this is just so ill-conceived! Last year we were able to add 1 additional employee for just a set fee per employee which was very reasonable. WHen that employee quit we were back down to 5...so were unaware that in June 2022 they made this change wiping out the ability to add an incremental employee without having to jump to the next tier. I am gobsmacked by how wrong of move this was on their part. The whole point of this software is helping you to grow your business - but apparently as soon as you do grow boy do they punish you for it!

    Additionally their search function for the "pricebook" leaves a lot to be desired. If you type in a keyword like "flange" and you have multiple items with that keyword in the description you expect all of the items with that keyword to appear. It doesn't. Only some do. No rhyme or reason to it.

    Uploading photos from field is dodgy and slow. Reports availble are not reliable or accurate

    Response from Housecall Pro

    Hi Karen, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

    Isaac
    Overall rating
    • Industry: Utilities
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    The Consolidated Payment Solution.

    Reviewed on 2024/04/16

    Housecall Pro has elaborate invoicing solution for companies.

    Housecall Pro has elaborate invoicing solution for companies.

    Pros

    Housecall Pro has incredible billing procedures that maintains accountability.

    Cons

    Housecall Pro is ideal and fruitful in managing payments.

    Jacob
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Housecall Pro Rocks

    Reviewed on 2020/07/08

    The best part about Housecall Pro is the fact that we have all of our information for the entire...

    The best part about Housecall Pro is the fact that we have all of our information for the entire business in one spot. It is one stop shop. It also integrates with Quickbooks Online, so we do not have to mess with transferring everything every time. It automatically does it for us. The customer service is also great, as they are quick to find an answer if they cannot fix it right away. I would highly recommend this company and software.

    Pros

    This software brings our entire company together. It helps us with all the scheduling needs that we have, and definitely helps keep all of your information together in one spot. You can also access this from your mobile devices too which is huge! We wouldn't be where we are today in our company if it wasn't for Housecall Pro.

    Cons

    There are a few features missing, that could make some delegations a little easier, but after while, when they hear from a bunch of people that they want this option added, they will add and integrate it to the software.

    Alternatives Considered

    ServiceTitan

    Reasons for Choosing Housecall Pro

    Housecall Pro had a lot more options for us, and it was very centered around our line of work. The previous software was very generic, and did not offer everything that we were wanting.

    Switched From

    Verizon Connect

    Reasons for Switching to Housecall Pro

    The pricing for ServiceTitan was unreasonably high. Some of the products were great, and could be very useful, but after seeing other reviews, and looking at the actual price we would be paying per year, was incredibly high, and we would not be able to comfortably afford that!
    Showing 5 reviews of 2,787 Read all reviews

    Housecall Pro FAQs

    Below are some frequently asked questions for Housecall Pro.

    Housecall Pro offers the following pricing plans:

    • Starting from: US$69.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    BASIC PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $129/month billed annually - 1-5 Users Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MAX PLAN: $279/month billed annually - 1-8 Users Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking MAX+ PLAN: Contact for pricing - 15+ Users Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

    Housecall Pro has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Housecall Pro supports the following languages:

    English

    Housecall Pro supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Housecall Pro integrates with the following applications:

    CallRail, Google Calendar, Gusto, Mailchimp, Meta for Business, Mixpanel, QuickBooks Online, SendGrid, Stripe, Twilio, Zapier

    Housecall Pro offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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