About Housecall Pro

Housecall Pro supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: QuickBooks Desktop & Online integration, job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, Housecall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.

Pricing starting from:

US$49,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Housecall Pro

  • Housecall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web.
  • What separates Housecall Pro from the rest is its seamless user experience-driven look and feel.
  • Even for the most technologically adverse individuals, Housecall Pro makes it easy to digitize and mobilize a business.
  • Supports apps for iOS, Android, and web, giving users the flexibility to work on the go.
  • Provides users with a dashboard complete with business stats, enabling users to gain actionable insight into business performance.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$49,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

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    Features

    Total features of Housecall Pro: 160

    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Scheduling
    • Approval Process Control
    • Assignment Management
    • Audit Management
    • Audit Trail
    • Auto-Responders
    • Automated Scheduling
    • Automatic Backup
    • Availability Indicator
    • Bank Reconciliation
    • Bid Management
    • Billing & Invoicing
    • Booking Management
    • Budgeting/Forecasting
    • Business Process Automation
    • CRM
    • Calendar Management
    • Calendar Sync
    • Cataloging/Categorization
    • Change Order Management
    • Charting
    • Chat/Messaging
    • Client Database
    • Client Management
    • Client Portal
    • Collaboration Tools
    • Commercial/Industrial
    • Communication Management
    • Compliance Tracking
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customizable Dashboard
    • Customizable Forms
    • Customizable Invoices
    • Customizable Templates
    • Data Extraction
    • Data Import/Export
    • Data Visualization
    • Discount Management
    • Dispatch Management
    • Document Management
    • Drag & Drop
    • Drip Campaigns
    • Electronic Payments
    • Electronic Signature
    • Email Management
    • Email Marketing
    • Email Tracking
    • Employee Database
    • Employee Management
    • Employee Portal
    • Employee Scheduling
    • Equipment Maintenance
    • Equipment Tracking
    • Estimating
    • Event Calendar
    • File Storage
    • Filtering
    • Financing Management
    • Fleet Management
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • Forms Management
    • GPS
    • Geographic Maps
    • Graphical Workflow Editor
    • Group Scheduling
    • Historical Reporting
    • Interaction Tracking
    • International Moves
    • Invoice Creation
    • Invoice History
    • Invoice Management
    • Job Costing
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Labor Rates
    • Lead Management
    • Local Moves
    • Location Tracking
    • Maintenance Scheduling
    • Military / GSA Moves
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Mobile Signature Capture
    • Multi-Location
    • Online Booking
    • Online Invoicing
    • Online Payments
    • Online Time Clock
    • Partial Payments
    • Payment Collection in the Field
    • Payment Processing
    • Point of Sale (POS)
    • Preventive Maintenance
    • Progress Tracking
    • Project Billing
    • Project Management
    • Property Layouts
    • Purchasing & Receiving
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Receipt Management
    • Recurring Appointments
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Referral Tracking
    • Reminders
    • Reporting/Analytics
    • Routing
    • SMS Messaging
    • SSL Security
    • Sales Tax Management
    • Scheduling
    • Search/Filter
    • Secure Data Storage
    • Self Service Portal
    • Service History
    • Service Level Agreement (SLA) Management
    • Status Tracking
    • Subcontractor Management
    • Summary Reports
    • Tagging
    • Takeoff
    • Task Management
    • Technician Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Time Tracking
    • Vacation/Leave Tracking
    • Work History
    • Work Order Creation
    • Work Order Management
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4,7 /5
    (2 515)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,8/5

    Already have Housecall Pro?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 2 515
    Rayanne W.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    EXCELLENT

    Reviewed on 2020/08/28

    Pros

    HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
    One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

    Cons

    Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

    Justin J.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Software

    Reviewed on 2021/02/17

    Pros

    The user friendly interface, when it comes to using an all in one program for running a business, this is one of the best, it’s easy to use, very tech friendly for the guys in the field and customer service is great anytime I have any questions, I just send an email and get a response back very quickly. Would highly recommend to other companies.

    Cons

    Our company uses it on IPads in the field and also on computers at the office, and what I felt could be improved upon is allowing certain features to be used on the app as well as the site version on desktop. Certain features and functions you can only do from the desktop.

    Paul D.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Marginally useful for scheduling

    Reviewed on 2019/09/05

    Extremely disappointing. Huge mistake for us.

    Extremely disappointing. Huge mistake for us.

    Pros

    HCP is marginally useful for scheduling.

    Cons

    1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem.
    2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice
    3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience.
    4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability.
    5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add.
    6) I could go on and on -but I think my time would be better spent

    Response from Housecall Pro

    We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software!

    Every time a customer approves or declines an estimate it shows up on the estimate details page.

    Customers can only receive 5 types of automated notifications:
    1. When a job or estimate is scheduled.
    2. When you press the "on my way" button
    3. When you press the "finish" button
    4. When payment is made (they receive a receipt via email)
    5. Any re-marketing emails or postcards that you (manually) set up

    You control the daily "on my way" and "finish" messages (you do not have to press them).

    When you create a new segment try "Copy to new segment" and all attachments will carry over.

    Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on.

    Anthony S.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Housecall Pro Pros & Cons

    Reviewed on 2021/01/23

    I am very happy with it. I came from Wintac. I was with Wintac for about 25 years and made the...

    I am very happy with it. I came from Wintac. I was with Wintac for about 25 years and made the switch to Housecall Pro and it has helped me with things Wintac was not capable of helping me with, like my online presence, getting more reviews, tracking how long employees take at jobs, etc.

    Pros

    Very easy to use, the user interface is clear, has mobile app, has desktop app, the company listens to its users and make updates to the software pretty quick. Has open API to a lot of 3rd party software and is open to having more. work orders are great

    Cons

    Still building new features that are very important to have but not there yet, some important features are there but seems like not a lot of time was put into those features where more time might have been put in other less important features. Reporting does not dig deep enough. service agreements need work

    Margaret B.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    New to HCP

    Reviewed on 2021/03/06

    The techs in the field love the ease of use with Housecall Pro. The map feature with a picture is...

    The techs in the field love the ease of use with Housecall Pro. The map feature with a picture is so much better than the program we were using. We have only switched to Housecall Pro recently and are still getting used to the program but so far it is very user friendly.

    Pros

    My techs love this system. We were with another system and the field use is exceptional.

    Cons

    I wish the payroll reports had totals and was a little bit better buttoned up.
    I also wish that we could "label" each job as in: "fit in", "Not Confirmed", "Confirmed", etc on the schedule. I also wish we could put an estimate number or invoice number in a quick search bar. We may be able to do so but I have not figured that out yet. Additionally, in our other program we could drag and drop "item" info on an invoice or estimate. I miss that feature.

    Showing 5 reviews of 2 515 Read all reviews

    Housecall Pro FAQs

    Below are some frequently asked questions for Housecall Pro.

    Housecall Pro offers the following pricing plans:

    • Starting from: US$49,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    START PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support GROW PLAN: $109/month billed annually - 1-6 Users Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MANAGE PLAN: $199/month billed annually - 1-10 Users Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking XL PLAN: Contact for pricing - 6 - 50 Users Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

    We do not have any information about Housecall Pro features

    Housecall Pro has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Housecall Pro supports the following languages:

    English

    Housecall Pro supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Housecall Pro integrates with the following applications:

    Facebook, Google Calendar, Mailchimp, Mixpanel, Quickbooks Online, SendGrid, Stripe, Twilio Voice, Zapier

    Housecall Pro offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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