15Five began in 2011 by Founder and CEO, David Hassell, with a vision to help companies scale while simultaneously staying close to their people and bringing out the best in them. Since then, 15Five has become a foundation for culture and engagement at top companies, including Citrix, HubSpot, SalesLoft, ShoreTel and JustFab.
15Five holistically addresses culture, engagement and performance for mid-market and SMBs. Our focus is to deliver performance management solutions uniquely for this market that is lightweight, easy to use, and aligns business goals with talent.
Over 1,100 companies worldwide use the platform to allow employees to self-reflect on successes and challenges, stay focused on key objectives (OKRs), and get regular feedback from managers who support them in reaching their potential.
I signed my team up for 15Five some time ago, hoping that this software would somehow tell me the questions I needed to ask to help them grow. When we first started our journey, the suggested questions quickly ran out, though! This was actually a great thing, as I could see the potential value, but now I needed to develop my own questions. This has been a MASSIVE recognition - software can't tell me what to ask my team, but it sure can help me create a culture with my own questions! We use 15Five to manage a nationally-disbursed Field Team of 27 associates, and routinely have extremely high satisfaction within the team. Just last week, I sent out a survey to the team to rate their managers on 8 key indicators (including 15Five interactions) - the result was a 97% favorable rating across all 8 KPIs. There's a lot that goes into that high rating, but 15Five is the glue that holds us together!
- It's easy to use week-to-week and serves are our "meeting space"
- The use of "repeatable questions" has allowed my team to evolve from conventional performance management solutions to an ongoing discussion of each associates performance
- The visuals in the Dashboards allow me to display to the rest of the organization how my team is trending and continues to get the chatter going with other teams who don't (yet) use 15Five
- The OKR feature allows us to coach our team on ensuring that they are trending well towards both their professional and personal goals
- I still struggle with the Question Queue, but have developed my own work-around to deal with that
- I wish that associates were not allowed to see other responses before submitting their own each week. There are some on my team that seem to look at other responses before submitting their own
- Associates should not be able to submit their responses before a pre-set date. My team is supposed to submit on Monday mornings. We are trying to drive a culture of reflection on Monday's before starting the week, but often they submit early (like on the weekend) - which has caused issues of them submitting before new questions rolled in.
I've worked for companies that had millions of dollars in revenue and companies that boasted many billions in revenue and both size orgs and every others that fall somewhere in between could find value in implementing this tool. The key is to use it consistently and be willing to objectively accept, analyze and use the data that is returned.
I'm in the 30th year of my working life and career and have been fortunate to have seen a lot tools that center around the human resources arena. There are a lot of good ones out there and I've used many of them with success. But there is something different about 15Five. This tool gives you the right-size touch points to measure your team's temperature all along the way. Too many companies rely on annual reviews, or semi-annual if they are proactive to gauge their employee's mindset and solicit feedback. Two days out of the year doesn't come close to providing meaningful data. 15Five offers up a non-threatening way to check-in with your team and make sure everyone is in the game. There have been times where the 1-5 scale for "how did the week go" produced a "3" response. It presented the opportunity to ask the right questions and correct any challenges within a 5-day timeframe instead of the traditional 6-month interval. In some instances, the lower rating was based on factors outside of work which is helpful to know as well because home and work life always comingle despite our best efforts to separate the two. All-in-all... an extremely valuable tool.
Perhaps a few more analytics for managers to check into but nothing that takes away from the overall value of the tool.
We monitor and manage our whole team using the software. Major objectives to weekly check in. It is our #1 people tool.
Super easy to use - no 'training' necessary (even though it is available). Get's the team to think every week about what's important, how they can be intentional with their time, what they want to achieve and how to bring ideas to the table. The performance management software takes conversations to where they should be - improving the working life of employees. It's development focussed and doesn't take long to do. The new homepage allows each team member to use the product daily to stay on top of what's important. We use the rating out of 5 each week as a key company metric to get a sense of how our team are feeling about work.
We recently engaged a points based recognition program which I fear will replace the high5's. I'm wondering if this could be integrated somehow as the high5's were a real motivator for the team. From what I can tell, there is no analysis tool at the end of a review period to analyse the 'manager only' data so see what ratings were provided across the board. It would be great to use a talent rating in the system too which showed where our high performers were.
One of my first questions in my 15Five, which I still see on occasion is a three part question. What are you proud of this week? What are you stressed about? What can we do to relieve these stresses? I always have something I'm proud of. For me, the challenges come from what am I stressed about. I introduced my newest management to a typical day for me, and she felt there were many times I should be stressed. She helped me to find those portions of my day, and take on some of the extra responsibilities so I was working at the same level of efficiency throughout the whole day. To be specific, she took on some of my start of shift responsibilities, as I am limited to how long I have to prepare. Also, she took on some of my preparation for on boarding the new hires I receive. And lastly, she rescheduled some of my pickups that were always coming at the same time at my end of shift when I was trying to multi task and finish our data input. I was working through all these challenges and not even realizing that I didn't have to until I had 15Five to effectively communicate where I could use an extra hand.
Everything. It has improved our open door policy by giving us another outlet for effective feedback. Also, the 15Five team is always looking towards improvements; inspiring to see that.
It took longer for me to learn how to use it effectively. That was my own personal struggle. When presented with this service, I just wanted to hurry up, fill it out and get through it. I now know how to manage my time, fill it out a little bit here and there so I am not rushing to finish it at the end of the week. Maybe a stronger emphasis on filling it out little by little thru the week so the client isn't doing what I was doing at first and rushing to finish it with out providing efficient responses to the questions.
I have been using 15Five for years, with multiple companies. Then when I met the CEO and crew at an event and spoke with one of the product leaders for their future performance review feature they wanted to roll out, it seems they ended up using EVERYTHING I described to them in detail of how I thought the NEW version of performance reviews should be like when they launched "Your Best Self"! (Very flattered and stoked) We've already trained the team and coined it as Jelli's YBS. I was using BambooHR's perf review and switched immediately. Also their High Fives have a great tracking source I find very valuable.
CS is always a tricky subject. Even though they have a great chat feature, the person I was speaking to was helpful and listen to the challenge with my BambooHR and 15Five integration, I believe she resolved the issue, but I never heard a follow up or closing ticket confirmation
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Below are some frequently asked questions for 15Five.
15Five offers the following pricing plans:
Starting from: US$7,00/month
Pricing model: Subscription
Free Trial: Available
<li> Free 14 Day Trial - No Credit Card Required
15Five offers the following features:
15Five has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business
15Five supports the following languages:
15Five has the following pricing plans:
15Five supports the following devices:
15Five integrates with the following applications:
Agiliron, BambooHR, Clearlogin, OnSched, Pacific Timesheet, Rippling, Sapling, Slack, Zapier
15Five offers the following support options:
Knowledge Base, Online Support, Video Tutorials