LastPass

LastPass

Password manager & single sign on (SSO)

4.7/5 (1169 reviews)

LastPass Overview

LastPass provides a central location from which users can manage all employee and company logins and passwords. Employees are given a single username and master password which they can use to access all the sites saved to their LastPass account. Singing into LastPass gives users access to their "vault" where they can save sites, edit the login details for saved sites and auto-generate strong passwords for sites.

LastPass remembers all the various login details of all sites and stores it in the user's vault. The next time they go to login to one of these saved sites LastPass will automatically fill this form in. LastPass also prompts users to save new login details when accessing sites for the first time.

LastPass can be downloaded as an add on to any browser. By logging in with the same account, LastPass can be used on multiple devices, at home, on-the-go, or in the office. The enterprise edition of the app provides secure password management for businesses by offering over 50 built-in, configurable policies that allow to set master password requirements, restrict access to specific devices and locations, and mandate use of features.

Further features for business users in LastPass include the ability to share folders, logins and notes among teams and departments. Administrators can also restrict permission for individual folders and employees. With the Enterprise edition of LastPass users can disable or delete employee accounts in minutes to protect data during the offboarding process. Automated alerts and reporting help to track employees proper use of LastPass.

Pricing

Starting from
US$29,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 20 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

LastPass Reviews

Overall rating
4.7/5
95% positive reviews
879
Excellent
229
Very good
51
Average
9
Poor
3
Terrible
Brian H.

Secure your online presence with LastPass

Used Daily for 2+ years
Reviewed on 2019/06/29
Review Source: Capterra

What is LastPass?
The simple answer is LastPass saves your passwords to the cloud, secured by your individual login user ID and a Master Password. Setting it up is painless, merely follow the prompts at LastPass.com and you will quickly be on your way. Make sure you follow the instructions for adding LastPass to your favorite browser, and add it to the browser you use on every computer you use. When you get the extension added, click on it and log yourself in, and voila you have access to your saved passwords vault in the cloud. Now, every time you go to a site you use, the first time you visit and login, it will recognize the user ID and password you used, and ask you if you want to save it to your vault. Change your password? No problem! Upon successfull login, LastPass will catch that you have entered a new password and ask you if you want to update your saved password. As the user ID and password is saved to your own private vault in the cloud, you now have that password to access the site again, from anywhere, meaning you don't have to remember it anymore or worse, write it down. Very useful for sites that require frequent password changes and sites that have odd password requirement. Removes the burden of micromanaging staff password choices by your IT department - they will thank you! Multiple logins for a site is supported, it includes a robust, easy to use form fill feature, and it offers to generate on its own super-secure passwords for use as well.

Pros

Available everywhere, LastPass is offered as standalone desktop software, and much more importantly, as a browser extension. Even iOS and Android have LastPass available as an app, with Android offering integration throughout most apps on your mobile device.

Cons

For personal use, I shy away from subscription-based software. I'd rather pay once and get to use it. Luckily LastPass for personal use can be used for free. For a business, the subscription however pays for itself in terms of productivity gains and reducing headaches and trouble tickets for your IT staff.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Amazing Tool for Security

Used Daily for 1+ year
Reviewed on 2019/04/19
Review Source: Capterra

I love my experience with LastPass. I use it personally and for my small business and it saves me a lot of time and headaches when it comes to passwords. I also feel way more secure in my online vulnerability since using this and creating more secure passwords.

Pros

I use lastpass to keep track of all my passwords for various sites. I cannot stand the process of having a password reset when I'm in the middle of a task. It gets really frustrating to waste time, and LastPass saves me all that time on a consistent basis.

I also like that I am able to share passwords with my husband and we have access to passwords for services we share. I never have to call him to get a password anymore, which is really helpful to both of us.

The other service I really like about LastPass is that it has a browser add-on that allows me to generate a password when I sign up for an account on an website. I love that I am able do this, as it prevents me from using the same password over and over and I don't actually have to remember the password as I can access it from my phone, tablet or computer to login with one click.

I also love that LastPass is seamless throughout all devices. I can use it on my phone, tablet or computer and it is updated constantly. I also love that it can save different login information separately if you have two different user accounts on one website.

Cons

It can get a little confusing when trying to share a password with another user. My husband and I share passwords and logins for our utilities and shared accounts, so we share our password information with each other for ease of use. In LastPass you have the option to share the login information or the password, and it can be unclear which is which. We've had a few occasions where we thought we shared the password with each other and we actually had not given full permission.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10

I cannot recommend LastPass enough - it has revolutionised my life

Used Daily for 1+ year
Reviewed on 2019/01/21
Review Source: Capterra

I honestly don't think I could survive now without LastPass. I have experienced no major issues, support are very quick to respond and the assistance provided is extremely accurate.

Pros

LastPass security is extremely high as you would expect off a company that provides a secure password service.
Before I used LastPass I maintained an encrypted excel document with my various passwords, some hadn't been changed for years and lacked complexity. When they were all entered into LastPass it it automatically scored them, suggested which ones needed changing, and best of all, generated secure string passwords of 48 characters, random upper & lowercase letters, numbers, and special characters. All of my accounts now have extremely long secure passwords that I do not need to remember as I just have to remember my pass phrase that logs me into LastPass and they do the rest for me.
From an administrators point of view LastPass Enterprise allows the sharing of admin passwords, access of which can be restricted by Access Control Lists. This has greatly improved the reliability of admin passwords that we store.
Finally searching for the passwords is extremely easy - on web pages it automatically triggers if the URL has been set up, and when manually searching simply type the name of the program/account and it will filter the list.

Cons

The only issue I have had with LastPass is that the browser extension, when first installed, does not have a time out function. This needs to be manually set. As such inexperienced users may well end up leaving their passwords very insecure.
My suggestion would be to include a "set up" introduction where the default option of a 5 minute inactivity logout could be modified to however the user desires it. This would ideally need to be done before the browser extension becomes fully live.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Must-Have

Used Daily for 2+ years
Reviewed on 2018/11/14
Review Source

Pros

The core value proposition is the main pro: quickly creates complex, secure passwords and stores and organizes them for your easy access across the web and mobile apps on any device. Really love the security checkup and organized list of actions you should take to improve your score (security). Like the percentage score and comparison to others. Love that LastPass will go in and automatically change your passwords for many mainstream sites but that’s becoming less and less useful now that we use 2-factor authentication for so many (so it can’t). Ability to securely share passwords or vault with family members. Secure Notes section for storing info unrelated to a website. Ability to mark any record a Favorite for easier locating. Desktop app has a quick search box that pops up with a keyboard shortcut—love that. The addition of the in-app access on mobile was huge. Same with the new ability to replace Apple’s keychain with LastPass as default in the new iOS browser.

Cons

Biggest issue is that the desktop Safari browser extension stopped auto-filling a month or two ago. So I had to switch browsers which I’m not happy about.

Frustrating differences between LastPass versions (browser extension, mobile app integration, desktop Vault...): Can view password history on some and not others. Specific selection to generate new password to replace an existing one on some and not others (related to storing password history). When you can’t do that, the workaround to ensure I’ve stored both old and new passwords is a huge pain. Sync delays between versions.

I’ve stopped using the browser pop-up asking if you want to update a site’s password because I’ve had problems in the past with it screwing things up.

Some companies make you use the same username and password across their sites which may have different domain names. I wish LastPass would allow for a way to link them in their records. Now when I visit one of those sites, I have to dismiss their warning pop-up every time (warns that you’ve used that site’s password elsewhere online, which is a great feature in most cases), and if I change a password I have to remember to look up the other sites’ records and manually change those to match.

Would also like to see LastPass add more sites to the list that they can auto-update, but that’s just a wish list item, not a big deal.

This review makes it sound pretty horrible, but I really do love it. So much that I’m willing to put up with these downsides (in hopes that they’ll make the fixes eventually).

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

Feature rich software, allows you to secure your enterprise passwords.

Used Daily for 2+ years
Reviewed on 2018/07/05
Review Source: Capterra

It helps me to be GDPR compliant by creating a secure environment for our passwords.

Pros

LastPass Enterprise is very suitable to enable your users to store logins and other information securely. You can sync with Active Directory and other sources, allow access to shared folders based on group membership and enforce various policies. This is all very flexible.
The reporting functionality allows you to monitor product usage and the 'security score' of your employees. If an account is known to be leaked to the web, your users can be notified about this thanks to the integration with HIBP.
Accounts can be secured with 2-factor authentication either using a push message to an Android/IOS app, or with Yubikey, Sesame, Google Authenticator or other options. This can also be enforced for specific users. You can link your enterprise account with a personal account for easy access to your private passwords. Read the deployment guide and you will be impressed.

Cons

Even after more than five years of enterprise deployment, I have a hard time getting my users loving LastPass. The interface is not consistent across browsers. Enabling the binary component (used for uploading attachments to your vault and for synchronizing the login status between browsers) is a hassle. Some preferences are saved in the extension, but not in your account preferences, like logout when idle, Other settings are done via the Vault. The mobile apps are not bug free, sometimes the autofill pop-up comes up on Android, sometimes it doesn't. On MacOS, the binary plugins sometimes hang. When reporting these issues to Support, it usually takes a long time to get them fixed. If they send them to Development, there is little or no feedback on the progress. So there is still a lot of room for improvement. The price doubled last year, which does not yet pay off although the competition is often more expensive and then I don't know where LastPass shines and they don't.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

LastPass Pricing

Starting from
US$29,00/year
Pricing options
Free Trial
Subscription
Value for money

LastPass Enterprise:

Teams: $2.42/user/month for 5-50 users (billed $29 annually per user)

Enterprise: $4/user/month for 5+ users (billed $48 annually per user)

LastPass Features

  • API
  • Access Control
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Authentication
  • Password Management
  • Permission Management
  • Reporting & Statistics
  • Secure Data Storage
  • Single Sign On
  • Two-Factor Authentication

  • Alerts / Escalation
  • Application Security
  • Automatic Notifications
  • Compliance Management
  • Monitoring
  • Policy Management
  • SSL Security
  • Third Party Integration

Additional information for LastPass

Key features of LastPass

  • AD/LDAP & API Integration
  • API
  • Access control
  • Active directory integration
  • Activity dashboard
  • Admin control panel
  • Audit trail
  • Auditing
  • Authentication
  • Auto-save new login data
  • Autofill login details
  • Automated breach alerts
  • Automated notifactions
  • Automated reporting
  • Automatic backup
  • Backup documents
  • Best practices repository
  • Bug tracking
  • Centralized admin console
  • Collaboration tools
  • Configurable policies
  • Data storage management
  • Employee onboarding
  • Employee self service
  • Link personal/business accounts
  • Multibrowser download & sync
  • Multifactor authentication options
  • Password audits
  • Password generator
  • Password management
  • Permission management
  • Phishing protection
  • Reporting & statistics
  • Role-based permissions
  • Safety management
  • Secure data storage
  • Security scores
  • Shared folders
  • Two-factor authentication
  • User password vault
  • Visual analytics

Benefits

  • Strong data protection: ES 256-bit encryption with routinely-increased PBKDF2 iterations.

  • Multifactor authentication: Add another security layer to the login processes with a second login step.

  • One password for all sites: Create an account with a single user name and strong master password and use this to access all accounts.

  • Multi-browser: Download LastPass on any browser, log in and the app saves as an add-on to browsers.

  • Automated login: LastPass will automatically fill in login details on all saved sites, and prompt users to save login details of new sites.

  • Employee onboarding/offboarding: Onboard and offboard employees in realtime with single-click access blocking.

  • Manage vendor accounts: Provision and deprovision vendor accounts with SCIM and custom vendor APIs.

  • LastPass FAQs

    Below are some frequently asked questions for LastPass.

    Q. What type of pricing plans does LastPass offer?

    LastPass offers the following pricing plans:

    Starting from: US$29,00/year

    Pricing model: Subscription

    Free Trial: Available

    LastPass Enterprise:

    Teams: $2.42/user/month for 5-50 users (billed $29 annually per user)

    Enterprise: $4/user/month for 5+ users (billed $48 annually per user)

    Q. What are the main features of LastPass?

    LastPass offers the following features:

    • AD/LDAP & API Integration
    • API
    • Access control
    • Active directory integration
    • Activity dashboard
    • Admin control panel
    • Audit trail
    • Auditing
    • Authentication
    • Auto-save new login data
    • Autofill login details
    • Automated breach alerts
    • Automated notifactions
    • Automated reporting
    • Automatic backup
    • Backup documents
    • Best practices repository
    • Bug tracking
    • Centralized admin console
    • Collaboration tools
    • Configurable policies
    • Data storage management
    • Employee onboarding
    • Employee self service
    • Link personal/business accounts
    • Multibrowser download & sync
    • Multifactor authentication options
    • Password audits
    • Password generator
    • Password management
    • Permission management
    • Phishing protection
    • Reporting & statistics
    • Role-based permissions
    • Safety management
    • Secure data storage
    • Security scores
    • Shared folders
    • Two-factor authentication
    • User password vault
    • Visual analytics

    Q. Who are the typical users of LastPass?

    LastPass has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does LastPass support?

    LastPass supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does LastPass offer?

    LastPass has the following pricing plans:

    Subscription

    Q. Does LastPass support mobile devices?

    LastPass supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does LastPass integrate with?

    LastPass integrates with the following applications:

    Branch Messenger, Deputy, Jostle, LogMeIn Pro, Microsoft Azure, Okta, Rippling

    Q. What level of support does LastPass offer?

    LastPass offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials