HubSpot Sales

HubSpot Sales

Freemium email productivity & tracking for sales teams

4.5/5 (2067 reviews)

HubSpot Sales Overview

HubSpot Sales is an email tracking app that sends real-time notifications every time someone clicks on or opens your emails, or downloads associated attachments. The software shows when they viewed the email, how many times they viewed it, where they were when they opened it and from what device.

HubSpot Sales also includes recipient profiles directly within your inbox. These profiles show contacts' professional history, their address, mutual contacts, and email history, providing useful context for users. With the ability to schedule future emails, HubSpot Sales helps to ensure you don't forget to send emails or that your emails go out at a specific date and time.

You can make calls from within your browser with HubSpot Sales, as well as log or record calls directly to your CRM in just one click. HubSpot Sales integrates with HubSpot CRM, HubSpot Marketing, Salesforce, Gmail, G Suite, Microsoft Outlook, and Microsoft Office 365.

Pricing

Starting from
US$50,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Japan, Latin America, Mexico, United Kingdom

Supported Languages

English, French, German, Japanese, Portuguese, Spanish

HubSpot Sales Reviews

Overall rating
4.5/5
93% positive reviews
1243
Excellent
670
Very good
121
Average
21
Poor
12
Terrible

Love HubSpot

Used Daily for 2+ years
Reviewed on 2018/11/13
Review Source: Capterra

HubSpot is super easy to use and their educational support makes it even better. They not only tell you how to accomplish a task, they also provide the 'why' for the task. It is a tool that I use all day, everyday and the social functionality is some of the best I've ever seen. I love being able to review all of the activity in one pane and even like comments or respond in that same pane. I wish that direct or private messages to our pages were accessible here, but I do get everything else. If you are looking for a marketing tool that includes all of the digital components for your marketing plan, this is it. You won't find a single platform that is as easy to use and incorporates so many of the things we do.

Pros

HubSpot is super easy to use and it's relatively easy to add users with specific access. This is great if you have review processes like ours. The new email WYSIWYG is much simpler to use now and for that alone, I'd recommend this tool. My team especially likes the calendar view for scheduling Social posts. This, by itself, has allowed my team to plan and schedule social posts up to three months out. We could go further, but choose not to.

Cons

If you have a lot of brands with corresponding websites and social channels, it is difficult to keep that all separate. HubSpot recently added subdomain functionality that is helping us with that, but it has not been extended yet to include social channels. I also wish we had the ability to tag items with multiple campaigns because occasionally I need to track two things (the brand associated and the event or promotion). Campaigns are one of the ways I use to distinguish between brands, especially with Social posts.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Javier S.

HubSpot CRM its Free, Easy to Use and that makes it Extremely Useful

Used Daily for 2+ years
Reviewed on 2018/11/07
Review Source: Capterra

I've used several instances of HubSpot CRM in jobs at different corporations as well as help set the CRM to a few clients in the past. The fact that it is Free and extremely easy to use has motivated me to recommend it to many friends, from the smallest individual contractors and freelancers to actually large companies.

Pros

My favorite aspect of HubSpot CRM is the ability to track all activities and link it to other documents. This aspect combined with how quick and easy is to set a reminder for a follow-up call or email, helps me guarantee success with prospects and customers.
The second best aspect, in my opinion, it’s the integration with the HubSpot marketing platform, since I can easily see the workflows that a potential client has had, the downloads that he has made and when he has made interactions in my websites.
But I know that for many people the fact that it is Free and that it connects to many 3rd party Apps, is it most important selling point. Though personally I’ve only connected it to WordPress websites and some Email Marketing platforms.
Lastly, something that I don’t see people talk a lot about, is that the sales pipelines helps close more deals with less work, as it organizes and tracks every aspect and helps it grow and develop in the right direction.

Cons

Only two specific points comes to my mind.
The CRM lacks the ability to add multiple email addresses to a single contact record. Sometimes I start a conversation with a contact through a work email, but then sends some information through a secondary email address. Even though it is something small, I think it limits my capacity to contact.

And also the ability to merge companies would also be of great help, since HubSpot CRM does not have any tool to join the information of the contacts of different organizations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Rhianna J.

User-friendly software with great resources. I am a big fan

Used Daily for 2+ years
Reviewed on 2018/10/02
Review Source: Capterra

I use it every day, and I am still constantly learning new things and finding new ways to use it and make my work easier. I am definitely a Hubspot champion.

Pros

Hubspot is user-friendly, attractive, and useful for different levels of expertise. We use it for the website, blog, social media, email, and CRM.
The content around the software is fantastic, with active blogs for different user groups, detailed guidance for how to use functionalities and what you could use them for, and templates to help you tackle projects. They provide a lot of resources to help you get the best out of Hubspot, and if you're stuck, the customer support is responsive and helpful.
Something I particularly like about Hubspot is how actively they are developing it. It seems to be every month that we receive an update of new features, functionality or integrations. They have recently added the ability to manage multiple currencies, which people had been really actively asking for on the community forum, and I was so pleased to see this added. Hubspot clearly listen to the feedback and suggestions from the community.

Cons

There are some things which are a bit inflexible. For example, the Industry field for Companies is very large and has a lot of industries which would never be relevant to us. I would like to be able to delete or at least hide features and information which we never use and would never use.
Our email is on Outlook Exchange, which unfortunately means we are unable to use some of Hubspot's functions, like being able to email from within the platform and the Meetings function, which I would love to be able to use.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Chloe C.

A must have for any business!

Used Daily for 1+ year
Reviewed on 2018/09/25
Review Source: Capterra

Overall, I would definitely recommend Hubspot to any business who wants to keep records of client data and communication.

Pros

This software has made my life so much easier! With automatic email logging and the ability to make notes, log phone calls and other important documents, Hubspot keeps all of my important information in one place. Hubspot gives me the ability to store all my clients details, their company details and all my communication with them in one bit of software. This makes it easy to look back over whenever I need to and keep up to date with what's going on. Hubspot also has the ability to have multiple team members within one account. Although this isn't something I use currently, it is something I have used in the past. This feature is wonderful for all team members to see emails both incoming and outgoing from customers / clients and is a life saver for looking back over email / telephone communications say if a team member is off ill and their client needs looking after for a few days.

Hubspot has also been updated to comply with GDPR standards.

A key positive for Hubspot for me is the knowledge that my collected data will stay in Hubspot for as long as I keep the software. As I am looking to take on employees within the next year, these new team members will be able to learn about exiting customers / clients through the information stored in Hubspot.

Cons

It can be a little pricy for individuals. Personally, I went back to the free plan after not feeling I got my moneys worth out of the more advanced plan.

Hubspot doesn't always integrate with other software you may have, or sometimes it will integrate but not as well as you would like.

I use Spark email for OS. Although Hubspot does still track my outgoing and incoming email, if I BCC clients into an email, this isn't tracked in Hubspot. This can be a little annoying but it's not a deal breaker for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

HubSpot Partner Agency's Honest Review of the HubSpot CRM

Used Daily for 2+ years
Reviewed on 2017/12/13
Review Source: Capterra

Time, Insights and the most personalized communications with any Sales Qualified Leads assigned to me. I can see what website pages they have viewed, the emails they opened or click on, the content offers they have downloaded, their social media profiles and their company information.

This is really useful when you are trying to reach a contact but not come across as "salesy" or "sleazy." You can tailor your outreach to the things you know they are most interested in because the HubSpot CRM gives you all that information in one single Contact Record.

The tracking capabilities are as great as the HubSpot Marketing Platform's tracking capabilities. This makes the entire cycle of creating brand awareness and expertise to increase your sales opportunities and customers, so simple and seamless.

You can tie everything back to the overall ROI for your business, which is what most executives care about. They need bottom-line results, and the HubSpot CRM already provides you with these bottom line reports with charts, numbers and professional look.

Pros

I love how everything about a contact is all in one place. From the first moment, they visit your website, to every conversion they've made on your website, all contacts with the company they've had, any meetings, calls, or emails. It's all right there in the Contact Record of the CRM.

This helps the marketing and sales team implement "Smarketing" in a seamless manner. Sales reps have all the marketing data in order to tailor their sales approach to a contact. Marketing has all the sales qualification necessities to add to their lead scoring system, so they can intelligently pass off marketing qualified leads to the sales team once they reach a specific score.

It tracks all the sales representative's performance, interactions, productivity and more. This helps sales managers know what their team is doing and how well they are doing at all times.

You also have a Deals section, where you can track all sales opportunities that have potential to become a customer and their path to either becoming a customer or a lost sales opportunity. That gives HubSpot the ability to better forecast your sales month-to-month for bottom line reports.

I love how you can call a contact directly from their contact record in the CRM, record it, take notes, and see all the information in front of you while you're speaking to them. That helps sales professionals increase their sales calls productivity and outcomes.

The HubSpot CRM can also integrate with your Gmail and Office 365.

Cons

The downside to the CRM is the limitation of integrating with your Gmail or Office 365. If you do not have your email or business hosted by Google/Gmail or Office 365, then it cannot fully integrate into your email system. The ability to have all the features of the HubSpot CRM right within your Inbox saves a lot of time and hassle of having to open up the HubSpot CRM and perform your tasks and communications there with a SQL.

There's the option to use IMAP with Microsoft Exchange if your company is hosted by another platform but still uses Microsoft 16 Exchange for your email service. But the drawback to this is that it is a bumpy road to setting up, and you do not have all the features and capabilities that you would have normally with Office 365 and a Business Gmail Account.

The price is also a common issue. HubSpot offers a free CRM but there are great limitations to this free CRM. It forces you to pay for the Sales Pro which is costly to add on to your other costs for the HubSpot platform such as the HubSpot CMS, MAP & Marketing.

With that being said, there are other CRMs that integrate with the HubSpot platform as an alternative and cheaper solution to having a robust CRM. The best one I have seen accomplish this is the BlueCamroo CRM.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10

HubSpot Sales Pricing

Starting from
US$50,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

HubSpot Sales: FREE - $0/month - for the individual sales rep.

HubSpot Sales Starter: $50/user/month - for sales teams.

HubSpot Sales Professional: $400/month - for advanced sales teams. 5 users included, additional users $80/user/month.

HubSpot Sales Features

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Recording
  • Chat
  • Instant Messaging
  • Reporting & Statistics
  • Third Party Integration

  • API
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • SMS Integration
  • Voice Mail

Additional information for HubSpot Sales

Key features of HubSpot Sales

  • Activity streams
  • Automatic activity logging
  • Automatic notifications
  • CRM integration
  • Call recording
  • Calling
  • Contact histories
  • Contact management
  • Custom email notifications
  • Custom prospect views
  • Customizable reports
  • Customizable templates
  • Dashboards
  • Document management
  • Document planning & optimization
  • Email open & click tracking
  • Email scheduling
  • Email sequence performance analysis
  • Email sequences
  • Email templates
  • Follow-up prioritizing
  • Follow-up scheduling
  • Gmail integration
  • In-email profiles
  • Lead nurturing
  • Live chat
  • Microsoft Office integration
  • Microsoft Outlook integration
  • Multiple deal pipelines
  • Personalized follow-up emails & reminders
  • Pipeline management
  • Pipeline tracking
  • Predictive lead scoring
  • Prospect filtering
  • Prospect website visit tracking
  • Prospecting tools
  • Real-time notifications
  • Sales automation
  • Task automation workflows
  • Task management
  • Tracking features

Benefits

  • Email profiles: Get useful context about contacts - including their company and contact information, social media profiles, CRM records, etc. - directly inside your inbox.

  • Email tracking: Get real-time notifications whenever your emails are clicked on, opened, or have attachments downloaded. See when, how many times, where and from what device.

  • Email scheduling: Schedule follow-up emails to be sent in the future and set up reminders to send emails.

  • Email sequences: Automate prospecting by scheduling a sequence of tailored follow-up emails.

  • Calling: Make calls from inside your browser with HubSpot Sales' VoIP functionality, before automatically logging calls to your CRM.

  • Integration: Integrate with Microsoft Outlook, Microsoft Office 365, Gmail, G Suite, as well as with HubSpot's products - HubSpot Marketing and HubSpot CRM.

  • HubSpot Sales FAQs

    Below are some frequently asked questions for HubSpot Sales.

    Q. What type of pricing plans does HubSpot Sales offer?

    HubSpot Sales offers the following pricing plans:

    Starting from: US$50,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    HubSpot Sales: FREE - $0/month - for the individual sales rep.

    HubSpot Sales Starter: $50/user/month - for sales teams.

    HubSpot Sales Professional: $400/month - for advanced sales teams. 5 users included, additional users $80/user/month.

    Q. What are the main features of HubSpot Sales?

    HubSpot Sales offers the following features:

    • Activity streams
    • Automatic activity logging
    • Automatic notifications
    • CRM integration
    • Call recording
    • Calling
    • Contact histories
    • Contact management
    • Custom email notifications
    • Custom prospect views
    • Customizable reports
    • Customizable templates
    • Dashboards
    • Document management
    • Document planning & optimization
    • Email open & click tracking
    • Email scheduling
    • Email sequence performance analysis
    • Email sequences
    • Email templates
    • Follow-up prioritizing
    • Follow-up scheduling
    • Gmail integration
    • In-email profiles
    • Lead nurturing
    • Live chat
    • Microsoft Office integration
    • Microsoft Outlook integration
    • Multiple deal pipelines
    • Personalized follow-up emails & reminders
    • Pipeline management
    • Pipeline tracking
    • Predictive lead scoring
    • Prospect filtering
    • Prospect website visit tracking
    • Prospecting tools
    • Real-time notifications
    • Sales automation
    • Task automation workflows
    • Task management
    • Tracking features

    Q. Who are the typical users of HubSpot Sales?

    HubSpot Sales has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does HubSpot Sales support?

    HubSpot Sales supports the following languages:

    English, French, German, Japanese, Portuguese, Spanish

    Q. What type of pricing plans does HubSpot Sales offer?

    HubSpot Sales has the following pricing plans:

    Free, Subscription

    Q. Does HubSpot Sales support mobile devices?

    HubSpot Sales supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does HubSpot Sales integrate with?

    HubSpot Sales integrates with the following applications:

    APIANT, Aircall, Alooma, Azavista, HubSpot Marketing, Kixie, Privy, Sigstr, atEvent, eFileCabinet

    Q. What level of support does HubSpot Sales offer?

    HubSpot Sales offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials