Pepperi

Sales Automation & B2B eCommerce for Brands & Wholesalers

4,4 /5 (63 reviews) Write a Review!

Pepperi Overview

What is Pepperi?

Accelerate growth, reduce overhead and improve transparency by connecting field sales and B2B eCommerce on a single flexible, enterprise-grade platform. Pepperi - B2B Sales Platform is built for brands & wholesale distributors of consumer goods.

Pepperi offers a comprehensive commerce platform to consistently manage all aspects of your omnichannel B2B sales. Empowering you to sell more, better and faster, our platform uniquely combines Sales Force Automation, B2B eCommerce, retail execution & route accounting / DSD into an integrated mobile solution that runs natively on all devices to maximize in-person and online B2B sales.

With Pepperi you will know more and be able to act faster, by connecting field sales and self-service online B2B sales on a flexible, enterprise-grade platform. Catalogs, price lists, trade promotions and accounts are all managed in one place to improve customer visibility, reduce overhead & accelerate growth.

Pepperi Overview

Pricing

Starting from
US$48,00/month

Pricing options

Free Trial
Subscription
Value for money

Customized pricing available for large customers. Contact us for details.


Pepperi Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Hebrew and 7 others, Hungarian, Italian, Polish, Portuguese, Russian, Spanish, Turkish

Media

Pepperi Route & Activity Planning on web and mobile devices
Web and iPad B2B ecommerce screen
Pepperi Route & Activity Planning on web and mobile devices
B2B ecommerce, salesforce automation, mobile order taking, retail execution & DSD on one platform
B2B eCommerce - Web
Mobile order taking - iPad/Tablet
Account Dashboard - iPad/Tablet
Account Dashboard - iPad/Tablet
Pepperi video Pepperi video Pepperi video Pepperi screenshot: Pepperi Route & Activity Planning on web and mobile devices Pepperi screenshot: Web and iPad B2B ecommerce screen Pepperi screenshot: Pepperi Route & Activity Planning on web and mobile devices Pepperi screenshot: B2B ecommerce, salesforce automation, mobile order taking, retail execution & DSD on one platform Pepperi screenshot: B2B eCommerce - Web Pepperi screenshot: Mobile order taking - iPad/Tablet Pepperi screenshot: Account Dashboard - iPad/Tablet Pepperi screenshot: Account Dashboard - iPad/Tablet

Pepperi Reviews

Pepperi Reviews

Overall rating
4,4
/
5
Excellent
37

Very good
21

Average
3

Poor
0

Terrible
2

Value for Money
4,1
Features
4,2
Ease of Use
4,4
Customer Support
4,1
92% recommended this app
George D.

Best B2B software for mobile sales

Our sales reps in the field were taking orders using individually different methods during the day and then those orders would have to be transmitted via email or handed in and then manually inserted into the ERP software. This ALWAYS created problems with order accuracy, stock availability and credit control. Our office & warehouse staff would be tied up on the phones for many hours advising sales reps of account status and stock availability and not to mention the issues with inaccurate orders in the distribution cycle.
We needed something that could mirror our ERP information on a real-time basis to our sales reps so that they could accurately take orders and manage their customer base.
When we first considered this software, we were skeptical on how effective it would be in our business and how more importantly, using an international support service would work for us in a different time zone. After some teething problems working with a local Pepperi integration partner in Sydney, we have now been up and running for over 15 months using the software religiously. Most of the problems we had were due to the way our ERP system was being used and our data capture. Once our integration people sorted that out the only errors we had were genetic issues with networks and the way our ERP was being used.
On average we now push through over 500 orders a week without fail. Our accounts staff are no longer desk bound and our sales process is completely mobile to a point where it's now rare that a sales order will be entered directly via the ERP system rather than through Pepperi.
For us, this software has given us a completely new perspective on how much more we can automate our processes so I really have only good things to say in this review.
If I were pressed to find a negative then all I could say is that the cost of the subscription is more expensive than many other competitive products though from where I sit now, it's well worth the investment. -------------------------------------------------------------------------------------------------------------- Why did I write a review?
I was asked to share my experience by my integrator as they are proud of the work they have done and therefore would like others to know about this space.
I am a real customer in Sydney Australia, I pay annually for both my Pepperi licences and integration. I also recommend to many of my colleagues and customers this software.


Timor K.

Great App UI/UX especially for Ipads, I am satisfied even that there are some cons.

Heavy catalogs and laptop became Ipad weight.
Good quality pictures replaced printed catalogs that often get discolored and wrinkled.
Catalogs shows the products we have and not the whole manufacturer items.
Inventory integration helps us sell the right products and not the ones out of stock.
Storefront and pepperi for buyers increase our B2B order center availability.


Aleck D.

Terrible Customer Support, Limited Functionality, Unable to Obtain Response to Billing Concerns

This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain.

Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available.


Jessica U.

I love Pepperi. It has been a game-changer for me and my company!


Verified Reviewer

Amazing interface for tablets!

Amazing experience! If showcasing your products visually is crucial to your sales process on the field, Pepperi is most definitely the tool for you! It also has custom-pricing available.


George D.
Industry: Information Technology & Services
Company size: 51-200 Employees

Best B2B software for mobile sales

Used Daily for 1+ year
Reviewed on 2016/08/05
Review Source: GetApp

Our sales reps in the field were taking orders using individually different methods during the day and then those orders would have to be transmitted via email or handed in and then manually inserted into the ERP software. This ALWAYS created problems with order accuracy, stock availability and credit control. Our office & warehouse staff would be tied up on the phones for many hours advising sales reps of account status and stock availability and not to mention the issues with inaccurate orders in the distribution cycle.
We needed something that could mirror our ERP information on a real-time basis to our sales reps so that they could accurately take orders and manage their customer base.
When we first considered this software, we were skeptical on how effective it would be in our business and how more importantly, using an international support service would work for us in a different time zone. After some teething problems working with a local Pepperi integration partner in Sydney, we have now been up and running for over 15 months using the software religiously. Most of the problems we had were due to the way our ERP system was being used and our data capture. Once our integration people sorted that out the only errors we had were genetic issues with networks and the way our ERP was being used.
On average we now push through over 500 orders a week without fail. Our accounts staff are no longer desk bound and our sales process is completely mobile to a point where it's now rare that a sales order will be entered directly via the ERP system rather than through Pepperi.
For us, this software has given us a completely new perspective on how much more we can automate our processes so I really have only good things to say in this review.
If I were pressed to find a negative then all I could say is that the cost of the subscription is more expensive than many other competitive products though from where I sit now, it's well worth the investment. -------------------------------------------------------------------------------------------------------------- Why did I write a review?
I was asked to share my experience by my integrator as they are proud of the work they have done and therefore would like others to know about this space.
I am a real customer in Sydney Australia, I pay annually for both my Pepperi licences and integration. I also recommend to many of my colleagues and customers this software.

Pros

Where do you start?
Great integration into ERP with many live features including CRM Activities, Mobile receipt printing, instant stock updates, live account balances, sales filters, multiple catalog, special pricing, inventory matrix..

Cons

Cost is higher & Must have a local support partner to setup properly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Timor K.
Industry: Import & Export
Company size: 2-10 Employees

Great App UI/UX especially for Ipads, I am satisfied even that there are some cons.

Used Daily for 2+ years
Reviewed on 2017/08/21
Review Source: Capterra

Heavy catalogs and laptop became Ipad weight.
Good quality pictures replaced printed catalogs that often get discolored and wrinkled.
Catalogs shows the products we have and not the whole manufacturer items.
Inventory integration helps us sell the right products and not the ones out of stock.
Storefront and pepperi for buyers increase our B2B order center availability.

Pros

Excellent apple app.
Very good android app.
Excellent graphics quality.
Lots of features.
Pleasant customer relationships.

Cons

Customer support is pleasant, but in low availability, everything takes a lot of time.
Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion).
The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations).
I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Aleck D.
Industry: Food & Beverages
Company size: 11-50 Employees

Terrible Customer Support, Limited Functionality, Unable to Obtain Response to Billing Concerns

Used Daily for 2+ years
Reviewed on 2018/05/02
Review Source: SoftwareAdvice

This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain.

Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available.

Pros

Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages.

Cons

Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks to avoid duplication of data entry. The software doesn't provide this function and we were redirected to a local software developer who expressed disinterest. We noticed within the Quicken apps recommendations that there were a number of Pepperi alternatives which provided the integration and subsequently made the switch in January. In March, having checked the fine print, terms and conditions - we cancelled our subscription to Pepperi and requested a refund of the unused annual premium that had been charged in advance as we are entitled to under the observed terms. Two months later and numerous requests and we have still not received the refund or even acknowledgment of our request. We're now looking at pursuing civil proceedings through VCAT.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jessica U.
Industry: Apparel & Fashion
Company size: 11-50 Employees

I love Pepperi. It has been a game-changer for me and my company!

Used Daily for 2+ years
Reviewed on 2017/08/18
Review Source: Capterra

Pros

The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers!

Cons

The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 11-50 Employees

Amazing interface for tablets!

Used Other for 2+ years
Reviewed on 2019/11/11
Review Source: Capterra

Amazing experience! If showcasing your products visually is crucial to your sales process on the field, Pepperi is most definitely the tool for you! It also has custom-pricing available.

Pros

In a past consultancy I worked on for a B2B security equipment distributor, the company was looking to expand sales of its less popular inventory. This was difficult, because the field sales consultants couldn't carry around samples of EVERY single item in the catalog. Integrating Pepperi made showcasing a wider variety of items in the inventory easy, and I would dare to say, fun! It worked! In a matter of 6 months the company saw growth in sales, including less-known products. The field sales consultants carried around Android tablets, so visualization, order taking and order building became quicker and more efficient...

Cons

Although the user interface is very nice, and easy-to-use, it is a bit heavier, so if your field sales reps are going to use it, make sure the data plan is good, if not you will experiment soome unwanted lag.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 63 user ratings
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Pepperi Pricing

Pepperi Pricing

Starting from
US$48,00/month
Free Trial
Subscription
Value for money

Customized pricing available for large customers. Contact us for details.

Customized pricing available for large customers. Contact us for details.

Value for Money
4,1/5
Based on 63 user ratings
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Pepperi Features

Pepperi Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,2/5
Based on 63 user ratings
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Categories

Additional information for Pepperi

Additional information for Pepperi

Key features of Pepperi

  • Cross-sell & upsell promotions
  • Enterprise grade
  • Enterprise-grade security, ISO 27001 certified
  • Fully and easily configurable workflows
  • Integration to leading gateways
  • Manage orders from online & in-person B2B sales channels
  • Mobile CRM
  • Mobile Order Taking
  • Mobile merchandising, including stock-taking
  • Multiple price lists with discount policies
  • Retail auditing
  • Runs natively on iOS, Android & Win 10. Offline mode.
  • Sales Intelligence (BI)
  • Sales performance management
  • Sales team management

Benefits

Sales Platform: Full offline functionality. Includes a sales dashboard, reminders, instant messaging & weekly reports.

Catalog: Multiple, customizable views with offline product attachments. Includes automatic images management, flexible navigation and product "hints".

Order Center: Let's you take orders, define order workflows, customize orders with variants and track inventory, sales transactions and sales history.

Trade Promotions: Manage trade marketing promotions across all channels using one intuitive user interface. Promote items and bundles in catalogs, search results or cart using various incentives. Enable personalized cross-sell/upsell promotions according to predefined logic

Sales rep management: Set monthly revenue targets and keep track of progress through the target dashboard.

Account management: Add multiple contacts to one account. Track account activity and view account history through the customizable accounts dashboard.

Built-in CRM: Schedule reminders, manage tasks, attach documents and photos, and see a color-coded mapped view of accounts and contacts.

Pepperi FAQs

Pepperi FAQs

Below are some frequently asked questions for Pepperi.

Q. What type of pricing plans does Pepperi offer?

Pepperi offers the following pricing plans:

Starting from: US$48,00/month

Pricing model: Subscription

Free Trial: Not Available

Customized pricing available for large customers. Contact us for details.

Q. What are the main features of Pepperi?

Pepperi offers the following features:

  • Cross-sell & upsell promotions
  • Enterprise grade
  • Enterprise-grade security, ISO 27001 certified
  • Fully and easily configurable workflows
  • Integration to leading gateways
  • Manage orders from online & in-person B2B sales channels
  • Mobile CRM
  • Mobile Order Taking
  • Mobile merchandising, including stock-taking
  • Multiple price lists with discount policies
  • Retail auditing
  • Runs natively on iOS, Android & Win 10. Offline mode.
  • Sales Intelligence (BI)
  • Sales performance management
  • Sales team management

Q. Who are the typical users of Pepperi?

Pepperi has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Pepperi support?

Pepperi supports the following languages:

Dutch, English, French, German, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Spanish, Turkish

Q. What type of pricing plans does Pepperi offer?

Pepperi has the following pricing plans:

Subscription

Q. Does Pepperi support mobile devices?

Pepperi supports the following devices:

Android, iPhone, iPad

Q. What other apps does Pepperi integrate with?

Pepperi integrates with the following applications:

BigCommerce, Compta.com, DEAR Inventory, Epicor Financial Management, MYOB Essentials, QuickBooks Online, QuickBooks Online Advanced, Wordpress, Xero, Xero

Q. What level of support does Pepperi offer?

Pepperi offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials