About ScreenSteps
ScreenSteps is designed for creating internal procedure documentation and operations-based training courses.
Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams. Perfect for employers who deal with regular turnover on their teams.
ScreenSteps has all the tools you need to build out an internal knowledge base in a fraction of the time it normally takes. It also includes features for pushing your content to your employees where they need it - in the web applications they use every day to do their job.
Pricing starting from:
US$1 188,00/year
- Free Trial
- Subscription
Key benefits of ScreenSteps
- Reduce the time customers sit on hold with your call center agents
- Onboard new employees in less time with courses and checklists
- Build a robust knowledge base by collaborating with your team
- Employees quickly find answers because very article in ScreenSteps is keyword searchable
- Create amazing content in a fraction of the time with the ScreenSteps editor
- See who is using your materials and who isn't
- Quick answers with the Chrome extension
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$1 188,00/year
- Free Trial
- Subscription
Images
Features
Total features of ScreenSteps: 1
- API
Alternatives
Zendesk
Freshdesk
Atlassian Confluence
Zoho Desk
Reviews
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- Industry: Leisure, Travel & Tourism
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best knowledge management software I have used
Reviewed on 2018/11/20
Pros
Small learning curve. Easy to create articles. User friendly.
Cons
Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove.
- Industry: Computer & Network Security
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time.
Reviewed on 2018/06/12
Pros
Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.
ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.
Cons
Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.
ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again.
- Used Other for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
ScreenSteps
Reviewed on 2017/05/06
Pros
I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress.
- Industry: Education Management
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most outstanding Knowledge Base, Website creation tool in the business.
Reviewed on 2018/06/28
Ability to build a robust, searchable documentation and training Knowledge Base for end users.
Ability to build a robust, searchable documentation and training Knowledge Base for end users.
Pros
It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.
Cons
There is practically nothing i don't like about the product. It's the best product of its kind in the industry.
- Industry: Airlines/Aviation
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product
Reviewed on 2016/11/03
Overall we've been users of Screensteps for several years. It's a good product with very good...
Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.
Pros
Easy to make support documentation, user manuals, etc.
Cons
Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps.
Response from Blue Mango Learning Systems
Hey Brent!
Thanks for the great review! The new version of ScreenSteps enables you to add multiple images in one step. You can also include GIF, foldable sections, styles to your text, and auto uploads PDF versions of your docs to your knowledge base. If you want to try the new version out, send us a [email protected]
ScreenSteps FAQs
Below are some frequently asked questions for ScreenSteps.Q. What type of pricing plans does ScreenSteps offer?
ScreenSteps offers the following pricing plans:
- Starting from: US$1 188,00/year
- Pricing model: Subscription
- Free Trial: Available
Plans for every size business: Small Business: $99/month (yearly) - Includes essential tools to get started. Growing Business: $199/month (yearly) - Includes courses and checklists. Medium Business: $299/month (yearly) - Includes more Admins/Authors and Active Learners. Sign up for a free 14-day trial
Q. What are the main features of ScreenSteps?
ScreenSteps offers the following features:
- Article revisions
- Built-in hierarchy (Manuals > Chapters > Articles)
- Built-in screen capture and annotation
- Checklists
- Chrome Extension
- Content management
- Contextual help
- Courses
- Foldable sections
- Inline Links
- Keyword search
- Online Knowledge Base
- PDF export
- Single Sign-on
- Tagging
- Usage Reports
- Viewing permissions
Q. Who are the typical users of ScreenSteps?
ScreenSteps has the following typical customers:
Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does ScreenSteps support?
ScreenSteps supports the following languages:
English
Q. Does ScreenSteps support mobile devices?
We do not have any information about what devices ScreenSteps supports
Q. What other apps does ScreenSteps integrate with?
ScreenSteps integrates with the following applications:
Help Scout, Rippling, Zendesk, Zendesk
Q. What level of support does ScreenSteps offer?
ScreenSteps offers the following support options:
Forum, Knowledge Base, Online Support, Video Tutorials
Related categories
See all software categories found for ScreenSteps.
