About ScreenSteps

ScreenSteps is designed for creating internal procedure documentation and operations-based training courses.

Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams. Perfect for employers who deal with regular turnover on their teams.

ScreenSteps has all the tools you need to build out an internal knowledge base in a fraction of the time it normally takes. It also includes features for pushing your content to your employees where they need it - in the web applications they use every day to do their job.

Key benefits of ScreenSteps

- Reduce the time customers sit on hold with your call center agents
- Onboard new employees in less time with courses and checklists
- Build a robust knowledge base by collaborating with your team
- Employees quickly find answers because very article in ScreenSteps is keyword searchable
- Create amazing content in a fraction of the time with the ScreenSteps editor
- See who is using your materials and who isn't
- Quick answers with the Chrome extension

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia

Supported Languages

English

Images

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ScreenSteps screenshot: ScreenSteps screenshot: ScreenSteps screenshot: ScreenSteps screenshot: ScreenSteps screenshot: ScreenSteps screenshot:

Features

Total features of ScreenSteps: 1

  • API

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Reviews

Overall rating

4,9 /5
(14)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
5/5

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Showing 5 reviews of 14
Aaron D.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best knowledge management software I have used

Reviewed on 2018/11/20

Pros

Small learning curve. Easy to create articles. User friendly.

Cons

Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove.

Verified Reviewer
Overall rating
  • Industry: Computer & Network Security
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time.

Reviewed on 2018/06/12

Pros

Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.

ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.

Cons

Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.

ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again.

Atefeh M.
Overall rating
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 1.0 /10

ScreenSteps

Reviewed on 2017/05/06

Pros

I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress.

James S.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most outstanding Knowledge Base, Website creation tool in the business.

Reviewed on 2018/06/28

Ability to build a robust, searchable documentation and training Knowledge Base for end users.

Ability to build a robust, searchable documentation and training Knowledge Base for end users.

Pros

It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.

Cons

There is practically nothing i don't like about the product. It's the best product of its kind in the industry.

Brent K.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product

Reviewed on 2016/11/03

Overall we've been users of Screensteps for several years. It's a good product with very good...

Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.

Pros

Easy to make support documentation, user manuals, etc.

Cons

Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps.

Response from Blue Mango Learning Systems

Hey Brent!

Thanks for the great review! The new version of ScreenSteps enables you to add multiple images in one step. You can also include GIF, foldable sections, styles to your text, and auto uploads PDF versions of your docs to your knowledge base. If you want to try the new version out, send us a [email protected]

Showing 5 reviews of 14 Read all reviews

ScreenSteps FAQs

Below are some frequently asked questions for ScreenSteps.

ScreenSteps offers the following pricing plans:

  • Starting from: US$1 188,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Plans for every size business: Small Business: $99/month (yearly) - Includes essential tools to get started. Growing Business: $199/month (yearly) - Includes courses and checklists. Medium Business: $299/month (yearly) - Includes more Admins/Authors and Active Learners. Sign up for a free 14-day trial

ScreenSteps offers the following features:

  • Article revisions
  • Built-in hierarchy (Manuals > Chapters > Articles)
  • Built-in screen capture and annotation
  • Checklists
  • Chrome Extension
  • Content management
  • Contextual help
  • Courses
  • Foldable sections
  • Inline Links
  • Keyword search
  • Online Knowledge Base
  • PDF export
  • Single Sign-on
  • Tagging
  • Usage Reports
  • Viewing permissions

ScreenSteps has the following typical customers:

Large Enterprises, Public Administrations, Mid Size Business

ScreenSteps supports the following languages:

English

We do not have any information about what devices ScreenSteps supports

ScreenSteps integrates with the following applications:

Help Scout, Rippling, Zendesk, Zendesk

ScreenSteps offers the following support options:

Forum, Knowledge Base, Online Support, Video Tutorials

Related categories

See all software categories found for ScreenSteps.