FuseDesk

4.0 (8)
Write a Review!
Help Desk, Support Ticketing, and Messaging Platform

About FuseDesk

FuseDesk is a support ticketing solution for Infusionsoft and powerful case management that provides a multi-user ticketed support tracking system. Easy to use, powerfuly insightful for business owners and seamless for customers, this solution will help you handle your customers' emails in a more efficient way.


Key benefits of FuseDesk

  • Access all of your Infusionsoft templates with FuseDesk and reply quicker and easier to all your customers.
  • Avoid multiple usernames and passwords: your FuseDesk login is the same as your Infusionsoft login.
  • View each history of emails, notes and calls in Infusionsoft and FuseDesk.
  • Track all key customer support metrics to measure how well you're doing.
  • Take care of your customers with full transparency.

  • Images

    FuseDesk Software - Integrated Live Chat connects deeply to your CRM empowering your team to win more customers and delight existing customers.
    FuseDesk Software - Powerful FuseDesk Automation for Case Routing and Integrated Infusionsoft/Keap Automation
    FuseDesk Software - Instantly login to FuseDesk with your CRM credentials helping your customer support and sales teams to have one less login!
    FuseDesk Software - Easily transfer or escalate support cases between team members right in FuseDesk so the right team members get the right cases.
    FuseDesk Software - FuseDesk's suite of reports help your management get the insights they need to make key decisions.
    FuseDesk Software - Saved Searches in FuseDesk allow your team to quickly find exactly the cases they need based on dates, tags, departments, and more!
    FuseDesk Software - Organize your FuseDesk Email and Note Templates by category giving your team access to the right template at the right time!
    View 8 more
    FuseDesk video
    FuseDesk Software - Integrated Live Chat connects deeply to your CRM empowering your team to win more customers and delight existing customers.
    FuseDesk Software - Powerful FuseDesk Automation for Case Routing and Integrated Infusionsoft/Keap Automation
    FuseDesk Software - Instantly login to FuseDesk with your CRM credentials helping your customer support and sales teams to have one less login!
    FuseDesk Software - Easily transfer or escalate support cases between team members right in FuseDesk so the right team members get the right cases.
    FuseDesk Software - FuseDesk's suite of reports help your management get the insights they need to make key decisions.
    FuseDesk Software - Saved Searches in FuseDesk allow your team to quickly find exactly the cases they need based on dates, tags, departments, and more!
    FuseDesk Software - Organize your FuseDesk Email and Note Templates by category giving your team access to the right template at the right time!

    Not sure about FuseDesk? Compare with a popular alternative

    FuseDesk

    4 (8)
    VS.
    Highly reviewed

    Starting Price

    US$39.00
    month
    US$14.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    79
    159

    Integrations

    9
    80

    Ease of Use

    4.3 (8)
    4.4 (2,192)

    Value for Money

    3.8 (8)
    4.5 (2,192)

    Customer Service

    4.2 (8)
    4.3 (2,192)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Zoho Desk

    4.5
    #1 Alternative to FuseDesk
    Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting...

    Intercom

    4.5
    #2 Alternative to FuseDesk
    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving...

    Front

    4.6
    #3 Alternative to FuseDesk
    Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service...

    LiveAgent

    4.7
    #4 Alternative to FuseDesk
    LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel...

    Reviews

    Overall rating

    4 /5
    (8)
    Value for Money
    3.8/5
    Features
    4.1/5
    Ease of Use
    4.3/5
    Customer Support
    4.2/5

    Already have FuseDesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 8
    Verified Reviewer
    Overall rating
    • Industry: Publishing
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Infusionsoft add-on for customer service

    Reviewed on 2018/10/29

    Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft....

    Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.

    Pros

    I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.

    Cons

    If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.

    Kirsten
    Kirsten
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    FuseDesk does the trick but I like other help desk platforms better.

    Reviewed on 2017/12/05

    Pros

    The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.

    Cons

    I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

    serge
    Overall rating
    • Industry: Media Production
    • Company size: 201–500 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    fuse best

    Reviewed on 2022/12/22

    Pros

    very easy to use and allows you to be online with customers

    Cons

    no problem in the use of this software I highly recommend

    Tom
    Overall rating
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Help handle customer's emails quickly and professionally viewing history of emails, notes and...

    Reviewed on 2018/03/16

    Pros

    I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.

    Jeremy
    Jeremy
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reviewed on 2016/07/11

    Showing 5 reviews of 8 Read all reviews

    FuseDesk FAQs

    Below are some frequently asked questions for FuseDesk.

    FuseDesk offers the following pricing plans:

    • Starting from: US$39.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    FuseDesk pricing is $39-$59/seat/month depending on your plan. Get started with a Free FuseDesk app or schedule a free demo with our team. Easily upgrade or downgrade at any time, no long term contracts required!

    FuseDesk has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    FuseDesk supports the following languages:

    English

    FuseDesk supports the following devices:

    FuseDesk integrates with the following applications:

    ActiveCampaign, Fix Your Funnel, Keap, Meta for Business, Slack, Twilio, Twitter/X, WordPress, Zapier

    FuseDesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for FuseDesk.