FuseDesk

About FuseDesk
FuseDesk is a support ticketing solution for Infusionsoft and powerful case management that provides a multi-user ticketed support tracking system. Easy to use, powerfuly insightful for business owners and seamless for customers, this solution will help you handle your customers' emails in a more efficient way.
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- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Infusionsoft add-on for customer service
Reviewed on 2018/10/29
Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft....
Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.
Pros
I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.
Cons
If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
FuseDesk does the trick but I like other help desk platforms better.
Reviewed on 2017/12/05
Pros
The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.
Cons
I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.
- Industry: Media Production
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
fuse best
Reviewed on 2022/12/22
Pros
very easy to use and allows you to be online with customers
Cons
no problem in the use of this software I highly recommend
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Help handle customer's emails quickly and professionally viewing history of emails, notes and...
Reviewed on 2018/03/16
Pros
I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reviewed on 2016/07/11
FuseDesk FAQs
Below are some frequently asked questions for FuseDesk.Q. What type of pricing plans does FuseDesk offer?
FuseDesk offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
FuseDesk pricing is $39-$59/seat/month depending on your plan. Get started with a Free FuseDesk app or schedule a free demo with our team. Easily upgrade or downgrade at any time, no long term contracts required!
Q. Who are the typical users of FuseDesk?
FuseDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does FuseDesk support?
FuseDesk supports the following languages:
English
Q. Does FuseDesk support mobile devices?
FuseDesk supports the following devices:
Q. What other apps does FuseDesk integrate with?
FuseDesk integrates with the following applications:
ActiveCampaign, Fix Your Funnel, Keap, Meta for Business, Slack, Twilio, Twitter/X, WordPress, Zapier
Q. What level of support does FuseDesk offer?
FuseDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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