Higher Logic

Leading Cloud-Based Community Platform

4,4 /5 (93 reviews) Write a Review!

Higher Logic Overview

What is Higher Logic?

Higher Logic is your organization's secure, private community platform that empowers customers, members, support and product teams and administrators to create and manage meaningful, engaging online communities.

It is the industry's premiere community solution, created specifically with the unique goals and needs of customer interactions in mind.

Higher Logic Overview

Pricing

Starting from
US$800,00/month

Pricing options

Free Trial
Subscription
Value for money

Higher Logic Features

Devices
Business size
S M L
Markets
United States, Australia, China
Supported Languages
English

Media

Microsoft Dynamics CRMUG Community
Higher Logic User Group (HUG) Community
NJSCPA Online Community
Higher Logic Small Org Solution
Higher Logic screenshot: Microsoft Dynamics CRMUG Community Higher Logic screenshot: Higher Logic User Group (HUG) Community Higher Logic screenshot: NJSCPA Online Community Higher Logic screenshot: Higher Logic Small Org Solution

Higher Logic Reviews

Higher Logic Reviews

Overall rating
4,4
/
5
Excellent
47

Very good
37

Average
7

Poor
2

Terrible
0

Value for Money
4
Features
4,2
Ease of Use
4,1
Customer Support
4,1
90% recommended this app
Kimberly S.

HL Community Platform engages members and aids committee work

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)


Mhari G.

Rethinking our entire structure

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.


Jessica N.

Growing Pains to the Max

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.


Verified Reviewer

#1 for a reason

The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons.


Kendall J.

Gets the right information to the right people at the right time.

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.


Kimberly S.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

HL Community Platform engages members and aids committee work

Used Daily for 2+ years
Reviewed on 2018/11/07
Review Source: Capterra

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ease of use for Open Forum communications is great
We have used extensively in our governance and it really organized and standardized our committee work.
Ability to integrate with Abila product
Abiilty to aid our chapters

Cons

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?)
Wish you could duplicate "events" in the calendar like committee meetings.
Wish the libraries were like google docs/share point and could be worked on collaboratively.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Mhari G.
Industry: Nonprofit Organization Management
Company size: 501-1 000 Employees

Rethinking our entire structure

Used Daily for 1-5 months
Reviewed on 2019/11/19
Review Source: Capterra

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

Cons

Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Jessica N.
Industry: Computer & Network Security
Company size: 5 001-10 000 Employees

Growing Pains to the Max

Used Daily for 1+ year
Reviewed on 2019/01/28
Review Source: Capterra

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros

The fact that it is a tool that can help me run an advocacy program.

Cons

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Verified Reviewer
Industry: Pharmaceuticals
Company size: 2-10 Employees

#1 for a reason

Used Weekly for 1+ year
Reviewed on 2020/02/18
Review Source: Capterra

The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons.

Pros

It shows that they use their longevity and experience to improve their products based on user and client feedback.

Cons

As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kendall J.
Industry: Computer Software
Company size: 51-200 Employees

Gets the right information to the right people at the right time.

Used Daily for 1+ year
Reviewed on 2018/11/06
Review Source: Capterra

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros

We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons

The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,2/10
Based on 93 user ratings
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Higher Logic Pricing

Higher Logic Pricing

Starting from
US$800,00/month
Free Trial
Subscription
Value for money
Value for Money
4/5
Based on 93 user ratings
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Higher Logic Features

Higher Logic Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,2/5
Based on 93 user ratings
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Categories

Additional information for Higher Logic

Additional information for Higher Logic

Key features of Higher Logic

  • Automation Rules
  • CMS
  • Community Management Services
  • Directories
  • Discussions
  • Event Manager & Calendar
  • Integrations
  • Mentor Match
  • Microsites
  • Mobile Apps
  • Mobile Friendly
  • Resource Library
  • Volunteer Central
  • Website Design
  • Widget Builder
  • Wiki Glossary

Benefits

- Grow customer retention
- Cut support costs and increase retention
- Create competitive advantage and accelerate sales
- Deliver consistent customer experience
- Build brand loyalty with engaged and happy customers

Higher Logic FAQs

Higher Logic FAQs

Below are some frequently asked questions for Higher Logic.

Q. What type of pricing plans does Higher Logic offer?

Higher Logic offers the following pricing plans:

Starting from: US$800,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Higher Logic?

Higher Logic offers the following features:

  • Automation Rules
  • CMS
  • Community Management Services
  • Directories
  • Discussions
  • Event Manager & Calendar
  • Integrations
  • Mentor Match
  • Microsites
  • Mobile Apps
  • Mobile Friendly
  • Resource Library
  • Volunteer Central
  • Website Design
  • Widget Builder
  • Wiki Glossary

Q. Who are the typical users of Higher Logic?

Higher Logic has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Higher Logic support?

Higher Logic supports the following languages:

English

Q. What type of pricing plans does Higher Logic offer?

Higher Logic has the following pricing plans:

Subscription

Q. Does Higher Logic support mobile devices?

We do not have any information about what devices Higher Logic supports

Q. What other apps does Higher Logic integrate with?

Higher Logic integrates with the following applications:

Boxwood Job Board, Engage AMS, Keap, LoginRadius, NeonCRM, Real Magnet, Weblink Connect, YM Careers, Zendesk, xCatalyst

Q. What level of support does Higher Logic offer?

Higher Logic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials