About Higher Logic

Higher Logic is your organization's secure, private community platform that empowers customers, members, support and product teams and administrators to create and manage meaningful, engaging online communities.

It is the industry's premiere community solution, created specifically with the unique goals and needs of customer interactions in mind.

Key benefits of Higher Logic

- Grow customer retention
- Cut support costs and increase retention
- Create competitive advantage and accelerate sales
- Deliver consistent customer experience
- Build brand loyalty with engaged and happy customers

Devices

Business size

S M L

Markets

Australia, China, United States

Supported Languages

English

Images

Microsoft Dynamics CRMUG Community
Higher Logic User Group (HUG) Community
NJSCPA Online Community
Higher Logic Small Org Solution
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Higher Logic video Higher Logic video Higher Logic video Higher Logic video Higher Logic screenshot: Microsoft Dynamics CRMUG Community Higher Logic screenshot: Higher Logic User Group (HUG) Community Higher Logic screenshot: NJSCPA Online Community Higher Logic screenshot: Higher Logic Small Org Solution

Features

Total features of Higher Logic: 35

  • API
  • Access Controls/Permissions
  • Activity/News Feed
  • Advertising Management
  • Blogs
  • Brainstorming
  • Communication Management
  • Community Management
  • Contact Management
  • Content Management
  • Data Security
  • Discussions / Forums
  • Document Management
  • Event Calendar
  • Event Management
  • Feedback Management
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Media Library
  • Member Directory
  • Membership Management
  • Moderation
  • Project Management
  • Reporting/Analytics
  • Social Media Integration
  • Social Promotion
  • Task Management
  • User Profiles
  • Version Control
  • Video Support
  • Volunteer Management
  • Website Management
  • Widgets
  • Wiki

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Reviews

Overall rating

4,4 /5
(94)
Value for Money
4/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
4,1/5

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Showing 5 reviews of 94
Kimberly S.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

HL Community Platform engages members and aids committee work

Reviewed on 2018/11/07

HL community allows our members to engage each other across the country - and across generations...

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ease of use for Open Forum communications is great
We have used extensively in our governance and it really organized and standardized our committee work.
Ability to integrate with Abila product
Abiilty to aid our chapters

Cons

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?)
Wish you could duplicate "events" in the calendar like committee meetings.
Wish the libraries were like google docs/share point and could be worked on collaboratively.

Mhari G.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501-1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Rethinking our entire structure

Reviewed on 2019/11/19

I learned I have no unique questions! But the great news is that the community really comes...

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

Cons

Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Jessica N.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Growing Pains to the Max

Reviewed on 2019/01/28

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these...

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros

The fact that it is a tool that can help me run an advocacy program.

Cons

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

Verified Reviewer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

#1 for a reason

Reviewed on 2020/02/18

The addition of the HL community has been a great service and value to our members. Pros...

The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons.

Pros

It shows that they use their longevity and experience to improve their products based on user and client feedback.

Cons

As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements).

Kendall J.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gets the right information to the right people at the right time.

Reviewed on 2018/11/06

It's been good since going live with our users. The implementation was shaky, but we got through it...

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros

We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons

The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

Showing 5 reviews of 94 Read all reviews

Higher Logic FAQs

Below are some frequently asked questions for Higher Logic.

Higher Logic offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Higher Logic features

Higher Logic has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Higher Logic supports the following languages:

English

Higher Logic supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Higher Logic integrates with the following applications:

Parature, Salesforce Sales Cloud

Higher Logic offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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