Higher Logic

Higher Logic

Leading Cloud-Based Community Platform

4.8/5 (63 reviews)

Higher Logic Overview

Higher Logic is your organization's secure, private community platform that empowers customers, members, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of customer interactions in mind.

Pricing

Starting from
US$800,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, China, Europe, Latin America, Middle-East and Africa, United States

Supported Languages

English

Higher Logic Reviews

Overall rating
4.8/5
90% positive reviews
29
Excellent
28
Very good
5
Average
1
Poor
0
Terrible
Kimberly S.

HL Community Platform engages members and aids committee work

Used Daily for 2+ years
Reviewed on 2018/11/07
Review Source: Capterra

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ease of use for Open Forum communications is great
We have used extensively in our governance and it really organized and standardized our committee work.
Ability to integrate with Abila product
Abiilty to aid our chapters

Cons

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?)
Wish you could duplicate "events" in the calendar like committee meetings.
Wish the libraries were like google docs/share point and could be worked on collaboratively.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Kendall J.

Gets the right information to the right people at the right time.

Used Daily for 1+ year
Reviewed on 2018/11/06
Review Source: Capterra

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros

We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons

The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Excellent tool for member retention

Used Daily for 2+ years
Reviewed on 2018/09/10
Review Source: Capterra

Pros

We've been using Higher Logic's online community software for a few years now and have been very happy with our results so far. Our members took to the forum pretty quickly and we now have a fairly active community. We've also created additional forums for our monthly journal and have allowed members to create specialty groups as well. This increased engagement with our members has definitely helped out with our member retention.

Cons

There's a bit of a learning curve when you first start using the software, especially when setting up the automation. Their support is pretty good though so don't be afraid to reach out when you get confused.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kelly F.

Online Community User

Used Daily for 2+ years
Reviewed on 2018/11/02
Review Source: Capterra

Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.

Pros

This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.

Cons

The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jessica N.

Growing Pains to the Max

Used Daily for 1+ year
Reviewed on 2019/01/28
Review Source: Capterra

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros

The fact that it is a tool that can help me run an advocacy program.

Cons

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10

Higher Logic Pricing

Starting from
US$800,00/month
Pricing options
Free Trial
Subscription
Value for money

Higher Logic Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Higher Logic

Key features of Higher Logic

  • Automation Rules
  • CMS
  • Community Management Services
  • Directories
  • Discussions
  • Event Manager & Calendar
  • Integrations
  • Mentor Match
  • Microsites
  • Mobile Apps
  • Mobile Friendly
  • Resource Library
  • Volunteer Central
  • Website Design
  • Widget Builder
  • Wiki Glossary

Benefits

Grow customer retention
Cut support costs and increase retention
Create competitive advantage and accelerate sales
Deliver consistent customer experience
Build brand loyalty with engaged and happy customers

Higher Logic FAQs

Below are some frequently asked questions for Higher Logic.

Q. What type of pricing plans does Higher Logic offer?

Higher Logic offers the following pricing plans:

Starting from: US$800,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Higher Logic?

Higher Logic offers the following features:

  • Automation Rules
  • CMS
  • Community Management Services
  • Directories
  • Discussions
  • Event Manager & Calendar
  • Integrations
  • Mentor Match
  • Microsites
  • Mobile Apps
  • Mobile Friendly
  • Resource Library
  • Volunteer Central
  • Website Design
  • Widget Builder
  • Wiki Glossary

Q. Who are the typical users of Higher Logic?

Higher Logic has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Higher Logic support?

Higher Logic supports the following languages:

English

Q. What type of pricing plans does Higher Logic offer?

Higher Logic has the following pricing plans:

Subscription

Q. Does Higher Logic support mobile devices?

We do not have any information about what devices Higher Logic supports

Q. What other apps does Higher Logic integrate with?

Higher Logic integrates with the following applications:

Boxwood Job Board, Engage AMS, Infusionsoft, LoginRadius, Neon One, Real Magnet, Weblink Connect, YM Careers, Zendesk, xCatalyst

Q. What level of support does Higher Logic offer?

Higher Logic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials