Ungerboeck

The World's Event Software

4,3 /5 (32 reviews) Write a Review!

Ungerboeck Overview

What is Ungerboeck?

Ungerboeck is the world’s event software trusted by thousands of customers who produce millions of events. Our community of customers, spanning more than 50 countries, includes top shows from across the world; amazing performing arts venues; global convention centers; some of the world’s most visited museums, professional sports arenas; plus, other unique events and venues of all shapes and sizes. We provide and end-to-end Event & Venue Management software solution with CRM, booking, registration, mobile, websites, reporting and financials tools. Ungerboeck allows venues to break down silos, to achieve their goals and enhance their business processes. All while delivering higher satisfaction, increased communication and better-connected relationships between your entire team and customers.

We proudly support our worldwide client base from our global headquarters in St. Louis, MO with a regional presence in the UK, Germany, France, Mexico, Australia, China, Hong Kong, India and Singapore.

Together, we can create extraordinary events.

Ungerboeck Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Ungerboeck Software to get a quote to match your needs.


Ungerboeck Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German, Portuguese, Spanish

Media

Customer Management
Booking Calendar
Mobile Work Orders
Event Portal
Financials & Reporting
Group & Guest Event Registration
Ungerboeck video Ungerboeck screenshot: Customer Management Ungerboeck screenshot: Booking Calendar Ungerboeck screenshot: Mobile Work Orders Ungerboeck screenshot: Event Portal Ungerboeck screenshot: Financials & Reporting Ungerboeck screenshot: Group & Guest Event Registration

Ungerboeck Reviews

Ungerboeck Reviews

Overall rating
4,3
/
5
Excellent
14

Very good
15

Average
2

Poor
0

Terrible
1

Value for Money
4,2
Features
4,3
Ease of Use
4,1
Customer Support
4,6
91% recommended this app
Jennifer H.

Short term pain for long term gain

Very good. I mostly converse with USI staff at the APAC conference. Everyone is pleasant, happy & knowledgable


Gina L.

Great software for our business center

It was a game-changer for us. Put all our service departments into one resource accessible to all at any time. After having the software for five years, we purchased the advance care plan. This gives us a designated customer service member that has helped us make the most out of the software as we are self-supported and do not rely on additional resources from IT. And we can still make it work! As we change, the software changes with us.


Austin C.

Integrated User


Mohd S.

Slow and duplicate entry

I am not fully satisfied with Ungerboeck software it is quite confusing about duplicate entry


Kaitlyn S.

Convention Center Scheduling and More


Jennifer H.
Industry: Events Services
Company size: 51-200 Employees

Short term pain for long term gain

Used Daily for 2+ years
Reviewed on 2020/10/15
Review Source: Capterra

Very good. I mostly converse with USI staff at the APAC conference. Everyone is pleasant, happy & knowledgable

Pros

Once I had the understanding of how to adapt to my role / our company it was easy to learn I can log in from home or anywhere in the world. It does make completing invoices and schedules very easy

Cons

When we first started the transition to ungerboeck I would have been able to tell you 20 things I didnt like. But now I cant think of anything. If we have an issue our IT god gets in contact with USI and then theres a fix

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gina L.
Industry: Insurance
Company size: 1 001-5 000 Employees

Great software for our business center

Used Daily for 2+ years
Reviewed on 2020/10/20
Review Source: Capterra

It was a game-changer for us. Put all our service departments into one resource accessible to all at any time. After having the software for five years, we purchased the advance care plan. This gives us a designated customer service member that has helped us make the most out of the software as we are self-supported and do not rely on additional resources from IT. And we can still make it work! As we change, the software changes with us.

Pros

This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow.
They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time.
Software updates have been easy to deploy and mostly seamless.

Cons

It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Austin C.
Industry: Events Services
Company size: 51-200 Employees

Integrated User

Used Daily for 2+ years
Reviewed on 2020/12/23
Review Source: Capterra

Pros

As a venue operator, the software seamlessly connects all of our internal departments from Events to Facilities to Security, and allows us all to communicate together without needing multiple formats, mediums, or different software to accomplish a proper event construction and implementation.
- Internal Communication
- Amount of Information to Communicate/Input
- Construction around the entire customer journey of an event from Sales to Invoicing and everything in between

Cons

Aesthetics are slightly droll and bland - but this is a very minor complaint and recognizes that with v30 the aesthetics and layout are significantly improved from as recent as v19! Some limitations and lack of flexibility with customizing and constructing reports make for occasionally confusion report generation.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mohd S.
Industry: Events Services
Company size: 11-50 Employees

Slow and duplicate entry

Used Daily for 2+ years
Reviewed on 2020/10/25
Review Source: Capterra

I am not fully satisfied with Ungerboeck software it is quite confusing about duplicate entry

Pros

Sales Dashboard is very impressive and give a detail of each sales person activity

Cons

Slow and duplicate entry. many entry field get confuse to choose for what

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Kaitlyn S.
Industry: Events Services
Company size: 201-500 Employees

Convention Center Scheduling and More

Used Daily for 2+ years
Reviewed on 2020/10/27
Review Source: Capterra

Pros

The customer service that we have received over the past two+ years, has been awesome.

We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility.

The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.

Cons

Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better.

Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,7/10
Based on 32 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Ungerboeck Pricing

Ungerboeck Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Ungerboeck Software to get a quote to match your needs.

Contact Ungerboeck Software to get a quote to match your needs.

Value for Money
4,2/5
Based on 32 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Ungerboeck Features

Ungerboeck Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 32 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Ungerboeck

Additional information for Ungerboeck

Key features of Ungerboeck

  • Account & Contact Management
  • Association, Conference & Exhibition Websites
  • Calendar/Website Integration
  • Catering, A/V, Setup Details
  • Digital Services
  • Email Marketing Campaigns
  • Event Agenda & Timelines
  • Event Lead Generation
  • Event Registration
  • Exhibitor Application & Contracts
  • Exhibitor Floor Plan
  • Exhibitor Management
  • Full Financial Reporting
  • Graphical View of Event by Time & Room
  • Online Member Application & Renewals
  • Reporting & Dashboard
  • Sales Funnel & Opportunity Management
  • Staff Collaboration & Event Planning
  • Task, Activities & Reminders
  • Web Development

Benefits

  • Streamline the flow of Information and Communication within your venue. Effective day-to-day operations of your venue requires many different stakeholders have real time access to information without having to make phone calls, search shared drives and email inboxes.

  • Optimize your venue sales and marketing funnel using CRM built for booking, selling and servicing your event planner customers. Easily manage customer accounts and contacts including buying history, phone conversations, correspondence, documents, proposals, and e-mails.

  • Get on the faster, smarter path to digital success by seamlessly connecting your venues key business applications, data, things and people across ecosystem. Overcome IT complexity and break down your venues departmental silos by integrating various data sources and devices with Ungerboeck Connect API's.

  • Ungerboeck registration software understands the differences between registration for conferences, versus camps, courses, seminars, workshops and more. From customer account management to check-in, Ungerboeck has the critical features help you efficiently and effectively manage your guests.

  • Ungerboeck understands your financial processes and reporting needs. Finally you can eliminate redundancy and data re-keying by fully unifying your revenue and expense management needs within the same system used by the rest of your business. Generate a range of financial reports including accounts receivable, accounts payable, purchasing, and general ledger.

  • Staying on top of the latest security, compliance and continuity measures is a resource-heavy endeavor that can overburden your organization. The Ungerboeck Cloud significantly lessens your organization’s assumed risks and increases the capacity of your internal staff.

  • Ungerboeck FAQs

    Ungerboeck FAQs

    Below are some frequently asked questions for Ungerboeck.

    Q. What type of pricing plans does Ungerboeck offer?

    Ungerboeck offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Ungerboeck Software to get a quote to match your needs.

    Q. What are the main features of Ungerboeck?

    Ungerboeck offers the following features:

    • Account & Contact Management
    • Association, Conference & Exhibition Websites
    • Calendar/Website Integration
    • Catering, A/V, Setup Details
    • Digital Services
    • Email Marketing Campaigns
    • Event Agenda & Timelines
    • Event Lead Generation
    • Event Registration
    • Exhibitor Application & Contracts
    • Exhibitor Floor Plan
    • Exhibitor Management
    • Full Financial Reporting
    • Graphical View of Event by Time & Room
    • Online Member Application & Renewals
    • Reporting & Dashboard
    • Sales Funnel & Opportunity Management
    • Staff Collaboration & Event Planning
    • Task, Activities & Reminders
    • Web Development

    Q. Who are the typical users of Ungerboeck?

    Ungerboeck has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Ungerboeck support?

    Ungerboeck supports the following languages:

    Chinese (Simplified), Chinese (Traditional), English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does Ungerboeck offer?

    Ungerboeck has the following pricing plans:

    Subscription

    Q. Does Ungerboeck support mobile devices?

    We do not have any information about what devices Ungerboeck supports

    Q. What other apps does Ungerboeck integrate with?

    Ungerboeck integrates with the following applications:

    DocuSign, Google Analytics, HubSpot Marketing Hub, Mailchimp, Marketo Engage, Microsoft Outlook, Oracle Eloqua, PayPal, QuickBooks Online Advanced, TIBCO Scribe Online

    Q. What level of support does Ungerboeck offer?

    Ungerboeck offers the following support options:

    Knowledge Base, Online Support, Phone Support