About Ungerboeck Software

Ungerboeck is the world’s event software trusted by thousands of customers who produce millions of events. Our community of customers, spanning more than 50 countries, includes top shows from across the world; amazing performing arts venues; global convention centers; some of the world’s most visited museums, professional sports arenas; plus, other unique events and venues of all shapes and sizes. We provide and end-to-end Event & Venue Management software solution with CRM, booking, registration, mobile, websites, reporting and financials tools. Ungerboeck allows venues to break down silos, to achieve their goals and enhance their business processes. All while delivering higher satisfaction, increased communication and better-connected relationships between your entire team and customers.

We proudly support our worldwide client base from our global headquarters in St. Louis, MO with a regional presence in the UK, Germany, France, Mexico, Australia, China, Hong Kong, India and Singapore.

Together, we can create extraordinary events.

Key benefits of Ungerboeck Software

  • Streamline the flow of Information and Communication within your venue. Effective day-to-day operations of your venue requires many different stakeholders have real time access to information without having to make phone calls, search shared drives and email inboxes.

  • Optimize your venue sales and marketing funnel using CRM built for booking, selling and servicing your event planner customers. Easily manage customer accounts and contacts including buying history, phone conversations, correspondence, documents, proposals, and e-mails.

  • Get on the faster, smarter path to digital success by seamlessly connecting your venues key business applications, data, things and people across ecosystem. Overcome IT complexity and break down your venues departmental silos by integrating various data sources and devices with Ungerboeck Connect API's.

  • Ungerboeck registration software understands the differences between registration for conferences, versus camps, courses, seminars, workshops and more. From customer account management to check-in, Ungerboeck has the critical features help you efficiently and effectively manage your guests.

  • Ungerboeck understands your financial processes and reporting needs. Finally you can eliminate redundancy and data re-keying by fully unifying your revenue and expense management needs within the same system used by the rest of your business. Generate a range of financial reports including accounts receivable, accounts payable, purchasing, and general ledger.

  • Staying on top of the latest security, compliance and continuity measures is a resource-heavy endeavor that can overburden your organization. The Ungerboeck Cloud significantly lessens your organization’s assumed risks and increases the capacity of your internal staff.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, English, French, German, Portuguese, Spanish, Traditional Chinese

    Images

    Customer Management
    Booking Calendar
    Mobile Work Orders
    Event Portal
    Financials & Reporting
    Group & Guest Event Registration
    View 7 more
    Ungerboeck Software video
    Ungerboeck Software screenshot: Customer Management Ungerboeck Software screenshot: Booking Calendar Ungerboeck Software screenshot: Mobile Work Orders Ungerboeck Software screenshot: Event Portal Ungerboeck Software screenshot: Financials & Reporting Ungerboeck Software screenshot: Group & Guest Event Registration

    Features

    Total features of Ungerboeck Software: 109

    • API
    • Abstract Management
    • Accounting
    • Activity Dashboard
    • Activity Tracking
    • Agenda Management
    • Analytics/ROI Tracking
    • Attendance Management
    • Attendee Management
    • Attendee Profiles
    • Attendee Segmentation
    • Badge Management
    • Badge Printing
    • Billing & Invoicing
    • Booking Management
    • Budgeting/Forecasting
    • CRM
    • Calendar Management
    • Catering Management
    • Class Registration
    • Client Management
    • Client Portal
    • Communication Management
    • Conferences/Conventions
    • Configurable Workflow
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer Management
    • Customizable Branding
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Digital Signage
    • Discount Management
    • Document Management
    • Document Templates
    • Electronic Payments
    • Electronic Signature
    • Email Management
    • Email Marketing
    • Email Templates
    • Event Calendar
    • Event Management
    • Event Maps
    • Event Registration
    • Event Scheduling
    • Event Tracking
    • Exhibit/Vendor Management
    • Facility Management
    • Financial Analysis
    • Food & Beverage Management
    • Forecasting
    • General Ledger
    • Group Registration
    • Guest List Management
    • Historical Reporting
    • Interaction Tracking
    • Inventory Management
    • Invoice Management
    • Lead Capture
    • Marketing Automation
    • Membership Management
    • Mobile Access
    • Mobile Check-in
    • Multi-Event
    • Multi-Facility
    • Online Booking
    • Online Payments
    • Online Registration
    • Onsite Registration
    • Order Management
    • Organizational Charting
    • PCI Compliance
    • Payment Processing
    • Purchasing & Receiving
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Refund Management
    • Registration Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Resource Management
    • Room Block Management
    • Room Booking
    • Sales Management
    • Sales Reports
    • Self Check-in/Check-out
    • Space Management
    • Speaker Management
    • Speaker Profiles
    • Sponsorship Management
    • Task Management
    • Task Planning
    • Task Progress Tracking
    • Third Party Integrations
    • User Management
    • Visitor Registration
    • Volunteer Management
    • Wait List Management
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4,2 /5
    (33)
    Value for Money
    4,1/5
    Features
    4,2/5
    Ease of Use
    4/5
    Customer Support
    4,5/5

    Already have Ungerboeck Software?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 33
    Jennifer H.
    Overall rating
    • Industry: Events Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Short term pain for long term gain

    Reviewed on 2020/10/15

    Very good. I mostly converse with USI staff at the APAC conference. Everyone is pleasant, happy &...

    Very good. I mostly converse with USI staff at the APAC conference. Everyone is pleasant, happy & knowledgable

    Pros

    Once I had the understanding of how to adapt to my role / our company it was easy to learn I can log in from home or anywhere in the world. It does make completing invoices and schedules very easy

    Cons

    When we first started the transition to ungerboeck I would have been able to tell you 20 things I didnt like. But now I cant think of anything. If we have an issue our IT god gets in contact with USI and then theres a fix

    Kaitlyn S.
    Overall rating
    • Industry: Events Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Convention Center Scheduling and More

    Reviewed on 2020/10/27

    Pros

    The customer service that we have received over the past two+ years, has been awesome.

    We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility.

    The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.

    Cons

    Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better.

    Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.

    Leslie B.
    Overall rating
    • Industry: Education Management
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Ungerboeck Software OK

    Reviewed on 2021/03/26

    Ungerboeck worked fine for our office before we expanded into the non-credit and alternative...

    Ungerboeck worked fine for our office before we expanded into the non-credit and alternative digital credential realms fully. The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side. Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with. If you have a limited number of offerings or focus in one area, then Ungerboeck would probably be fine, but as you grow and gain more customers, the time spent inputting courses and dealing with issues, is not worth the return on your investment.

    Pros

    Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.

    Cons

    The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.

    Austin C.
    Overall rating
    • Industry: Events Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Integrated User

    Reviewed on 2020/12/23

    Pros

    As a venue operator, the software seamlessly connects all of our internal departments from Events to Facilities to Security, and allows us all to communicate together without needing multiple formats, mediums, or different software to accomplish a proper event construction and implementation.
    - Internal Communication
    - Amount of Information to Communicate/Input
    - Construction around the entire customer journey of an event from Sales to Invoicing and everything in between

    Cons

    Aesthetics are slightly droll and bland - but this is a very minor complaint and recognizes that with v30 the aesthetics and layout are significantly improved from as recent as v19! Some limitations and lack of flexibility with customizing and constructing reports make for occasionally confusion report generation.

    Gina L.
    Overall rating
    • Industry: Insurance
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software for our business center

    Reviewed on 2020/10/20

    It was a game-changer for us. Put all our service departments into one resource accessible to all...

    It was a game-changer for us. Put all our service departments into one resource accessible to all at any time. After having the software for five years, we purchased the advance care plan. This gives us a designated customer service member that has helped us make the most out of the software as we are self-supported and do not rely on additional resources from IT. And we can still make it work! As we change, the software changes with us.

    Pros

    This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow.
    They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time.
    Software updates have been easy to deploy and mostly seamless.

    Cons

    It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal.

    Showing 5 reviews of 33 Read all reviews

    Ungerboeck Software FAQs

    Below are some frequently asked questions for Ungerboeck Software.

    Ungerboeck Software offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Ungerboeck Software to get a quote to match your needs.

    We do not have any information about Ungerboeck Software features

    Ungerboeck Software has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001+

    Ungerboeck Software supports the following languages:

    Chinese, English, French, German, Portuguese, Spanish, Traditional Chinese

    Ungerboeck Software supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Ungerboeck Software integrates with the following applications:

    DocuSign, Google Analytics, HubSpot Marketing Hub, Mailchimp, Marketo Engage, Microsoft Outlook, Oracle Eloqua, PayPal, QuickBooks Online Advanced, TIBCO Scribe Online

    Ungerboeck Software offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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