Gainsight CS
About Gainsight CS
Gainsight CS is a customer success solution designed to help organizations streamline processes related to onboarding, retention, support, workflow management, and more by analyzing the customer journey across multiple channels. The platform enables managers to handle the training and implementation of new operations via video tutorials, walk-throughs, and other help documents.
Gainsight CS includes white-label capabilities, which allows enterprises to create personalized surveys using templates, send automatic follow-up reminders, and analyze customer responses via machine learning technology and text analytics. It offers numerous features such as account planning, interaction tracking, targeted campaigns, alerts, goal management, and more. Besides, a video messaging tool lets users record and send short videos to clients to improve customer engagement.
Gainsight CS enables teams to share client updates, insights, notes, emails, or to-do lists with external and internal stakeholders, facilitating collaboration across the organization. Plus, it supports integration with various third-party applications, including HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey.
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- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The product delivers
Reviewed on 2019/10/24
I was pleased overall with the product and the service. I feel the product continues to evolve to...
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Pros
I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.
Cons
The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best tool to manage your clients as a Customer Success team member
Reviewed on 2022/11/21
I am very happy because I can finally manage my clients in an easy way, check their customer...
I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions.
Pros
It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.
Cons
The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake
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ChurnZeroReasons for Switching to Gainsight CS
it's definitely better for what we need, and the interface is much easier- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Gainsight admin review
Reviewed on 2024/05/27
Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the...
Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system
Pros
The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base
Cons
The set up is very long winded and not user friendly.
Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Amazing tool for Customer Success team
Reviewed on 2024/05/13
very positive experience so far with Gainsight and I look forward to using and learn more about how...
very positive experience so far with Gainsight and I look forward to using and learn more about how to use it in full power in my day to day with customer success tasks.
Pros
I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need.
Cons
I think there is a lot to be explore so have found something that I dont like yet.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So pleased with how effortlessly everything works
Reviewed on 2021/10/28
Pros
I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.
Cons
The cost is high on a per license basis. Gainsight is very heavy on the resource side when it comes to implementation.
Gainsight CS FAQs
Below are some frequently asked questions for Gainsight CS.Q. What type of pricing plans does Gainsight CS offer?
Gainsight CS offers the following pricing plans:
- Free Trial: Not Available
Contact Gainsight for pricing.
Q. Who are the typical users of Gainsight CS?
Gainsight CS has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gainsight CS support?
Gainsight CS supports the following languages:
English, Japanese
Q. Does Gainsight CS support mobile devices?
Gainsight CS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Gainsight CS integrate with?
Gainsight CS integrates with the following applications:
Gmail, Google Analytics 360, HubSpot CRM, Microsoft Outlook, Mixpanel, NetSuite, Oracle CRM On Demand, Pipedrive, SAP Customer Experience, Segment, Slack, SugarCRM, SurveyMonkey, Tableau, Zendesk Suite, Zoho CRM
Q. What level of support does Gainsight CS offer?
Gainsight CS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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