About CSG Forte

Forte offers a complete payment solution to accept online payments in a variety of formats, including credit cards and eChecks, accepting all major credit cards and debit cards and verifying checks. Forte can also be used to manage recurring billing, integrate secure checkout to your website, take mobile payments on the go, and track and report on all payment activity from a single interface.

Forte offers advanced features to simplify and secure payment processing, these include ACH processing which lets you automatically collect payments from recurring subscriptions, memberships, as well as one-time payments. The ACH feature includes Sunday processing, late cut-off times, automatic recollect of returned checks, and automatic account correction.

Forte also includes point-to-point encryption and tokenization to protect and hide sensitive payment, check and credit card data as it moves through the payment process. Other features include real-time reporting, notifications & alerts, APIs for integration with other systems, and support for customers to pay over the phone and from their mobile phones.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to CSG Forte

Key benefits of CSG Forte

  • The Payment Tokenization feature "tokenizes" and encrypts sensitive payment data, protecting card holder and eCheck data and helping with PCI compliance.

  • Process real-time payment transactions on the move with the Mobile Payments feature, accepting eChecks, and credit cards with the mobile card swiper.

  • Get the Virtual Terminal with every Forte account to accept credit card payments, debit cards and electronic checks; to set up payment scheduling; and to access complete payment management & reporting.

  • Use ACH processing to automatically collect or disburse funds for one-time or recurring payments, payroll, subscriptions, memberships and more.

  • You can partner with Forte in order to incorporate payment handling into your applications or services, with free PCI Compliance and support for all payment methods.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to CSG Forte

    Images

    CSG Forte Software - Forte app for mobile payments
    CSG Forte Software - Forte merchant payments
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    CSG Forte Software - Forte app for mobile payments CSG Forte Software - Forte merchant payments

    Features

    Total features of CSG Forte: 52

    • ACH Payment Processing
    • API
    • Accounting Integration
    • Activity Dashboard
    • Billing & Invoicing
    • Check Processing
    • Client Portal
    • Compliance Management
    • Contactless NFC
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customizable Branding
    • Customizable Reports
    • Data Security
    • Debit/Credit Card Processing
    • Electronic Payments
    • Electronic Signature
    • Fraud Detection
    • In-Person Payments
    • Invoice Processing
    • Mobile Access
    • Mobile Card Reader
    • Mobile Payments
    • Multi-Location
    • Multiple Payment Options
    • Online Payments
    • PCI Compliance
    • Payment Fraud Prevention
    • Payment Processing
    • Payment Processing Services Integration
    • Point of Sale (POS)
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Receipt Management
    • Recurring/Subscription Billing
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Retail POS
    • Returns Management
    • SSL Security
    • Sales Reports
    • Search/Filter
    • Self Service Portal
    • Third Party Integrations
    • Transaction History
    • Transaction Monitoring
    • eCommerce Management

    Alternatives

    Authorize.Net

    4,3
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    Stripe

    4,7
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    Venmo

    4,7
    #3 Alternative to CSG Forte
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    PayPal Invoicing

    4,7
    #4 Alternative to CSG Forte
    PayPal Invoicing is a free solution for creating and sending online invoices within a PayPal Business account. The tool...

    Reviews

    Overall rating

    4,5 /5
    (73)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have CSG Forte?

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    Showing 5 reviews of 73
    Ken T.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Pricing-A Little Lacking on Features

    Reviewed on 2019/07/19

    We started out with PayPal online payments but quickly wanted a more robust and professional way to...

    We started out with PayPal online payments but quickly wanted a more robust and professional way to accept payments at a lower cost. Forte was a great solution for us overall.

    Pros

    The system handles all the PCI requirements and offers very, very competitive one-time eCheck entries. VERY few companies I found will offer this so it is a GREAT benefit our church deeply appreciates.

    Cons

    Setup was a little involved, since we are not a typical storefront selling some kind of product. Our payments are all donations. As such, setting up to allow people to donate to various of our income stream was a little involved--regular donations, international fund, youth camp fund, assistance to the needy, etc. But we've been able to make it work for us.

    Response from Forte Payment Systems

    Hi Ken. Thanks so much for providing feedback based on your experience using Forte. We appreciate your time and value you as a customer. Our support teams are available to help you with whatever you need.

    Eoin G.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Integration with Invoicing Systems with some what rates competitive with Square, Stripe and...

    Reviewed on 2020/07/27

    We had a generally positive experience with Forte. Our main use of Forte was ACH processing, but...

    We had a generally positive experience with Forte. Our main use of Forte was ACH processing, but the turn around time on ACH transactions was upwards of 10 days before funds were deposited in our account. Our new processor linked with our bank has a much faster turnaround time, usually 3 days.

    Pros

    Setting up the account was a pretty smooth process. We were assigned a merchant ID and given access to a virtual client to manually charge credit cards. They offer ACH processing with our invoicing software. When we decided to move to a different ACH process we left Forte. I was expecting a hassle cancelling our account, but it was straightforward and easy.

    Cons

    The virtual credit card processing client is very dated as is the navigation for reporting. Unlike Square, Forte charges a different percentage for American Express credit cards (and many of our clients use their business AmEx which created a functionally higher credit card processing rate.

    Alternatives Considered

    Stripe

    Reasons for Choosing CSG Forte

    We were looking for ACH payments

    Switched From

    Square Payments

    Reasons for Switching to CSG Forte

    Stripe requires Authorize.net which takes a percentage of payment vs a flat rate.
    Richard B.
    Overall rating
    • Industry: Accounting
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Poor Customer Service, Poor Communication, and Poorly Structured Business Practices

    Reviewed on 2021/10/05

    As mentioned, we had processed a single transaction for just over $2,400 through Forte. Forte...

    As mentioned, we had processed a single transaction for just over $2,400 through Forte. Forte indicated that for that transaction we had one of two choices. First, we could do nothing and in due time Forte would release our funds to us as outlined in our agreement. So I read the clickwrap agreement on Forte's website. Due time, which was determined exclusively by Forte, was at least 90 days, but could be extended by Forte in its sole discretion up to two years. Forte's second option, and the one that they indicated repeatedly that they strongly preferred, was for us to contact our customer and have the customer stop the payment on their end causing it to be returned to Forte. We could then collect payment from our customer a different way that didn't involve Forte. Aside from the fact that that would have likely been difficult to do and might not have worked (since the payment was several days old at this point), it also would have damaged our relationship with our customer, which was unacceptable. We opted to wait and see what Forte did in 90 days and planned to sue them in small claims court if they decided to use their ridiculous two year provision to continue to hold our money. Ninety days came and went. Forte did nothing. We waited another 30 days. Forte did nothing. Finally, I emailed Forte again and reminded them of the issue. I received no response from Forte; however, the next week our $2,400 arrived in our account. What a mess!

    Pros

    We decided to add Forte to our merchant services suite to process ACH payments at lower cost. Getting our account setup with Forte was very easy as was integrating it in with our business management software (Zoho). Processing payments through Zoho onto the Forte platform was also very straightforward. In all, it had the potential to be a major improvement to our business and to significantly reduce our cost for payment processing, unfortunately it did not work out that way.

    Cons

    Forte's product operated as a bait and switch. We processed a grand total of one transaction on the Forte platform. The day after that first transaction, we received a poorly written email from someone at Forte thanking us for our cooperation with their investigation and indicating that it had now been concluded. That was the first we had become aware of any investigation. Forte indicated in their email that they had opted to close our account and that a subsequent email with additional information would follow. Shortly thereafter, the second email arrived. That email indicated that Forte had opted to close our account for one or more of a number of reasons. The vast majority of the reasons obviously didn't apply (for example, one of them was excessive returns and another was excessive chargebacks -- we'd only processed a single transaction and never had a return or chargeback). Several emails to Forte's "fraud investigator" and customer service failed to produce a more meaningful understanding of why Forte had chosen to close our account after a single transaction. All the personnel would do was parrot the account closing email that we had received that was itself less than helpful.

    Either way, we accepted that the account was closed, moved on, and hired another vendor for ACH payments. Given Forte's lackluster customer service it seemed to be a blessing in disguise. That left, however, one final matter.

    Alternatives Considered

    Authorize.Net

    Reasons for Switching to CSG Forte

    We were attracted to Forte by it's low per transaction cost and that it does not have a monthly account fee.

    Response from CSG International

    Hi Richard, We're pleased you recognized how simple we've made it to integrate to popular software applications like Zoho, and the significant cost advantages of our platform. Like many in our industry, CSG Forte performs required Know Your Customer checks and has determined what level risk is acceptable to our business. Unfortunately, this can lead us to making the tough decision of not working with certain merchants. We have made changes to ensure we communicate faster with merchants in the future, so you'd have the information needed to act accordingly. We appreciate you taking the time to provide specific feedback.

    Katrine F.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    It just WORKS!

    Reviewed on 2019/08/30

    We use Forte with NeonCRM. The two work together wonderfully.

    We use Forte with NeonCRM. The two work together wonderfully.

    Pros

    Reliability. It just works. Up time is very close to 100%.

    Cons

    It's not pretty and takes a little bit to learn your way around, but it always works. Pretty isn't always better. I've seen many software companies release new prettier versions and lose the comfortable flexibility.

    Kate O.
    Overall rating
    • Industry: Management Consulting
    • Company size: 2-10 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great and Easy Product for Small Business Owners

    Reviewed on 2019/07/19

    This service is HANDS DOWN the most affordable, and best value for the money when it comes to...

    This service is HANDS DOWN the most affordable, and best value for the money when it comes to allowing a business to collect AUTOMATIC PAYMENTS. It has reduced the HOURS that I used to spend weekly collecting and writing invoices. Now everything is handled automatically - a dream for me and my team.

    Pros

    The product is STRAIGHT FORWARD and very affordable for allowing me to collect ACH and Credit Card payments for my business.

    Cons

    The functionality is low - I'd like to be able to run more reports. The interface is rudimentary - I'd like to see a more sleek dashboard.

    Alternatives Considered

    Venmo, PayPal Invoicing and Invoicely

    Reasons for Switching to CSG Forte

    Automated and professional platform. Fewer fees. ACH capabilities. Easy set up.

    Response from Forte Payment Systems

    Thanks so much for the feedback, Kate. We're glad you find working with Forte to be such a great experience and is such good value for your business.

    Our support team is available at your convenience if you need any assistance with anything.

    Showing 5 reviews of 73 Read all reviews

    CSG Forte FAQs

    Below are some frequently asked questions for CSG Forte.

    CSG Forte offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    CSG Forte has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    CSG Forte supports the following languages:

    English

    CSG Forte supports the following devices:

    We do not have any information about what integrations CSG Forte has

    CSG Forte offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support

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