Worldpay for Enterprise

Worldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay. Worldpay uses advanced security measures to ensure that all transactions are safe and secure. This helps businesses protect themselves and their customers from fraud and other security threats. Their use interface is very friendly. That makes it easy for businesses to set up and manage their payment processing system. So far we didn't face any configuration issues. Not only that but also Worldpay offers customizable options that allow us to tailor the payment processing system to our specific needs.

Nothing to complain but they have some limited customer support. They may not always be available when we needed.

My machine went down after the first time used.

I used my machine one time. On my second attempt the machine
became unrecognized.. which means you have to get a new machine.
I contacted the number on the back of the machine. I spoke with the customer service person. I advised the CSR that my IT department
had given me a machine that was originally assigned to another branch in our business. I gave the CSR the information about where it was originally assigned and where the equipment was installed. I went through some trouble shooting steps the CSR walked me through.
I was advised that the machine had to be replaced. In the process of
locating the equipment in World Pays system, I made it clear where the
equipment was being used. We went over where to send the equipment in the end. I had not received the equipment after a couple of weeks. I followed up with the company asking where we were at in me getting the replacement equipment. I was given a tracking number
by the World Pay CSR and while we were on the phone i tracked the
package, because I was advised they did not do this. Which I thought was lacking in assisting me find the equipment. I discovered they sent
the equipment to the wrong location. This is an example of the initial CSR not listening to the customer and inputting the correct information, so I might receive the equipment where it was needed.
I advised the CSR that the simplest way to resolve my problem was to email me a shipping label and I would get it to the correct person
so the equipment could be forwarded to where it was needed. I was
advised that someone would contact me within 24-48 hours. I was
contacted by the CSR within 30 minutes by telephone. To my surprise
their resolution was for me to handle getting the machine to my location. The equipment with shipping I am sure would cost less than
$10-15 dollars either sending it ground or USPS. I commented that I was not happy with that resolution. The mistake was not mine. Yet, I was tasked with correcting the issue. As a customer, I find the incompetence of documenting and forwarding the equipment to the wrong location unacceptable. Only to tell me it was my responsibility
to correct their mistake in paying for the shipping. I find this an example of Terrible customer service, Especially for such a new customer.

Very easy to take phone payments, just enter the relevant information and click send. Email confirmations also mean fewer customers phoning up to query payment progress.

Updating shopper emails if you are given an incorrect one can be finicky, but is very rare and doable if you know how to do it.