Workato

Workato

Better Integrations through Intelligent Automations

4.7/5 (27 reviews)

Workato Overview

Workato is an award-winning cloud automation and integration platform with enterprise-grade capabilities that is trusted by over 21,000 businesses. The solution seamlessly integrates with over 1,000 business applications and enables workflow automation across all those apps.

Easily build customized integrations to suit your business need with no coding knowledge required!

Workato was recently named an Integration leader by the Forrester Report and a Cool Integration Vendor by Gartner with the #1 ranking in low cost and #1 in value for integration platform.

Workato supports all your integration needs:

Sales:
- 360° Customer Intelligence
- Automated Opportunity Data Population
- Quote-to-order
- Customer Onboarding
- Order-to-cash

Support:
- Smart customer onboarding
- Intelligent support response with AI
- Acting upon your NPS
- Customer-driven development
- Trial, upsell & renewal optimization

Marketing:
- Lead triage and enrichment
- Real-time event attendance sync
- Ecommerce 360° customer view
- Smart follow-ups
- Preemptive churn prediction and upsell

Create integration recipes between all your cloud and on-premise apps.

Learn More about Workato over here: https://www.workato.com/integrations/

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Workato Reviews

Overall rating
4.7/5
100% positive reviews
20
Excellent
7
Very good
0
Average
0
Poor
0
Terrible
Blake H.

Great Product If You Know What You're Doing

Used Daily for 1+ year
Reviewed on 2017/03/07
Review Source: GetApp

As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.

Pros

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Cons

Extreme learning curve - especially difficult if a user does not have any programming background.
Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images.
Support portal provides no way to go back to your Recipe interface.
Support Tickets can sometimes take 2 - 3 days for a response.
Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low".
Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional".
Recipe logs only show information related to the last row of data processed.
No way to see a "schedule" of active Recipe's.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Brad E.

An essential part of any business' systems

Used Daily for 6-12 months
Reviewed on 2017/01/03
Review Source: GetApp

My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.

Pros

The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Cons

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andy M.

Reliable DIY Integration We Trust

Used Daily for 1-5 months
Reviewed on 2018/09/24
Review Source: GetApp

Pros

We are in the construction contracting business with 100 employees. Our primary use case was to have Workato keep our Salesforce and Quickbooks Online CRM data in sync and eliminate time-consuming manual updates. After a 1 month trial and some minor recipe tweaking, we found that Workato simply outperformed all of the other integration solutions we tested in terms of reliability and real "hands free" automation. The community has a wealth of pre-made recipes available that you can customize to suit your needs. Everything from the use of data pills, to the documentation is very intuitive and user friendly. The customer support team has been extremely helpful and responsive to anything that has come up. Our account rep Bala went above and beyond to get our first recipes running. We now plan to expand our use of Workato to help automate other crusty business procedures. I would recommend this product to anyone looking for DIY integration that delivers true automation without needing to be a developer.

Cons

When evaluating whether Workato is the right product for you, I suggest taking a close look at the available triggers etc. for the specific integration you're seeking. What Workato can manipulate, it does so accurately and reliably. However the only limitations we've encountered are with what is actually exposed by the target software's API (Quickbooks Online etc). It also took some legwork to ensure that other automatic background processes aren't triggering Workato constantly and blowing through the transaction cap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

The tool I was looking for!

Used Daily for 1+ year
Reviewed on 2017/08/31
Review Source: GetApp

Pros

I'm a huge google fan but sometimes not everything was linked with other programs.
Workato came to my rescue!
Now almost seemlessly everything is synchronized. I no longer need to manually update several databases.
Price is awesome for us non-profit.
I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it!

Cons

Some tips could be shared when creating a specific recipe. for example; don't share your google sheet with too many people or the recipe won't work. Or Don't delete a line or the recipe will not work for the next registration,...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jeff C.

Incredibly powerful Integrator

Used Daily for 2+ years
Reviewed on 2018/07/01
Review Source: GetApp

Pros

Super robust. Workato was able to replace other less fully featured integrators when it became necessary as our business grew. Nearly anything is possible if you know what you're doing!

Cons

Steep learning curve to understand how the integrations work. Basic stuff is simple, but gets complicated quickly if you need super customized robust integrations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Workato Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

BASE:
- $249/month (billed annually)
- Connect with base apps
- 3 Base App connections
- 5,000 transactions/month
- 1 hour quick start service
- Forum and email support

PROFESSIONAL:
-$599/month (billed annually)
- Connect professional apps
- 2 Pro App connections. 3 Base App connections
- 30,000 transactions/month
- 3 hour quick start service
- Forum, email, live chat

BUSINESS:
- $1,499/month (billed annually)
- Connect business apps
- 2 Business or Pro App connections. 3 Base App connections.
- 100,000 transactions/month
- 5 hour quick start service
- Forum, email, live chat, phone

BUSINESS PLUS:
- $2,499/month (billed annually)
- Connect business plus apps
- 2 Business Plus, Business, or Pro App connections. 3 Base App connections
- 250,000 transactions/month
- 8 hour quick start service
- Forum, email, live chat, phone

ENTERPRISE:
- $5,000/month (billed annually)
- Connect to Enterprise Apps
- Security and Governance capabilities
- Batch/Bulk processing
- Customizable quick start service
- 24/7 live chat, email, phone support

For the complete list of plans, visit https://www.workato.com/pricing

Workato Features

  • API
  • Activity Tracking
  • Application Integration
  • Auditing
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • SSL Security
  • Third Party Integration

  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

Additional information for Workato

Key features of Workato

  • Connect & automate 1000+ popular cloud applications
  • Customized error logs for convenience
  • Get up and running with an integration solution in minutes
  • More than 100,000+ pre-built integrations to choose from
  • Multi-step integrations with multiple apps
  • Open community to share and clone pre-built integrations
  • Real-time integration based on triggers
  • Simple drag and drop user interface. No coding required

Benefits

- As a sales, marketing, HR or finance professional, you can create and run these recipes (pre-built integrations) yourself. No need for developers or custom integrations that involve long development cycles.

- Integrate Salesforce with over 1,000 popular apps including ADP 2, Apttus, BambooHR, Basecamp, Bill.com, Box, Capsule CRM, Chargify, Concur, Deputy, Docusign, Dropbox, Eventbrite, Evernote, Expensify, Facebook, Feedly, FinancialForce, Force.com, FreshBooks, Freshdesk, Github, Google apps (Gmail, Google Calendar, Google Contacts, Google Sheets), Goombal, GotoWebinar, HipChat, HubSpot, Infusionsoft, Insightly, Intacct, Intercom, JIRA, Jobvite, MailChimp, Mixpanel, Namely, Netsuite, Pipedrive, Prontoforms, QuickBooks, Revel Systems, Replicon, Sage Live, Salesforce, ServiceMax. ServiceNow, Shopify, Slack, Stripe, SurveyMonkey, TSheets, Trello, Twilio, Twitter, Vend, Woocommerce, Wordpress.com, Wufoo, Xero, Zendesk, ZohoCRM, Zuora and more.

- Choose from more than 100,000+ pre-built integrations

- Create integration recipes between all your cloud and on-premise apps.

Workato FAQs

Below are some frequently asked questions for Workato.

Q. What type of pricing plans does Workato offer?

Workato offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

BASE:
- $249/month (billed annually)
- Connect with base apps
- 3 Base App connections
- 5,000 transactions/month
- 1 hour quick start service
- Forum and email support

PROFESSIONAL:
-$599/month (billed annually)
- Connect professional apps
- 2 Pro App connections. 3 Base App connections
- 30,000 transactions/month
- 3 hour quick start service
- Forum, email, live chat

BUSINESS:
- $1,499/month (billed annually)
- Connect business apps
- 2 Business or Pro App connections. 3 Base App connections.
- 100,000 transactions/month
- 5 hour quick start service
- Forum, email, live chat, phone

BUSINESS PLUS:
- $2,499/month (billed annually)
- Connect business plus apps
- 2 Business Plus, Business, or Pro App connections. 3 Base App connections
- 250,000 transactions/month
- 8 hour quick start service
- Forum, email, live chat, phone

ENTERPRISE:
- $5,000/month (billed annually)
- Connect to Enterprise Apps
- Security and Governance capabilities
- Batch/Bulk processing
- Customizable quick start service
- 24/7 live chat, email, phone support

For the complete list of plans, visit https://www.workato.com/pricing

Q. What are the main features of Workato?

Workato offers the following features:

  • Connect & automate 1000+ popular cloud applications
  • Customized error logs for convenience
  • Get up and running with an integration solution in minutes
  • More than 100,000+ pre-built integrations to choose from
  • Multi-step integrations with multiple apps
  • Open community to share and clone pre-built integrations
  • Real-time integration based on triggers
  • Simple drag and drop user interface. No coding required

Q. Who are the typical users of Workato?

Workato has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Workato support?

Workato supports the following languages:

English

Q. What type of pricing plans does Workato offer?

Workato has the following pricing plans:

Free, Subscription

Q. Does Workato support mobile devices?

Workato supports the following devices:

iPhone

Q. What other apps does Workato integrate with?

Workato integrates with the following applications:

Chargify, Jobvite, Mailchimp, Namely, Quick Base, ServiceM8, ServiceNow Express, Tilkee, Xero, Zenefits

Q. What level of support does Workato offer?

Workato offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials