Answerbase

Answerbase

Meet your customers’ and company's information needs

4.5/5 (4 reviews)

Answerbase Overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.

Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.

Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.

Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English, French, German, Spanish

Answerbase Reviews

Overall rating
4.5/5
100% positive reviews
4
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

Excellent Support

Used Weekly for 2+ years
Reviewed on 2018/08/16
Review Source: Capterra

Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.

Pros

We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it.

Cons

Can be complicated setup initially- but once set up- runs like a charm.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kady C.

Excellent software with excellent customer service!

Used Daily for 1-5 months
Reviewed on 2016/07/15
Review Source: Capterra

I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you.
From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

Pros

I truly like everything about this software.

Cons

N\A

Response from Lumin Creative

Hi Kady,

We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of.

Regards,

Answerbase Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicolas B.

Very good Customer support and a good product

Reviewed on 2016/07/20
Review Source: Capterra

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Pros

- Easy to setup
- Transparent pricing model
- High quality software
- Outstanding customer support

Cons

- Customization can get expensive (as with any other solution)
- The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Julie S.

Great Support, flexible product

Used Weekly for 6-12 months
Reviewed on 2016/07/12
Review Source: Capterra

I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

Pros

Able to customize to meet our needs.

Response from Lumin Creative

Hi Julie,

Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase.

Please don't hesitate to reach out if you need anything.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Answerbase Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.

Answerbase Features

  • API
  • Automatic Notifications
  • Knowledge Base Management

  • Activity Dashboard
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for Answerbase

Key features of Answerbase

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools w/ content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (w/ syntax highlighting)
  • Collaborate w/ other admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Document, video and image responses
  • Edit questions and responses to add clarity
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Robust API's available
  • SEO by default w/ Admins able to adjust SEO settings
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Search questions, experts, and articles
  • Standard and Advanced API’s
  • Subscribe to topics and ask direct questions to SME's
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website & e-commerce product pages

Benefits

Reduce Duplicate Inquiries
--------------
On average, Answerbase reduces calls, e-mails, support tickets, and other inquiries by more than 30%. By allowing your customers access to a growing pool of helpful content and information that satisfies their needs on Answerbase, more of your customers are able to autonomously help themselves and get quick answers. This leads to more satisfied customers that are able to solve their support issue quicker or make their purchase decision faster without having to contact with an associate.

Identifies Valuable Content Insights
-------------
Answerbase site owners are able to see what Q&A posts and topics are generating the most demand through our actionable content insights. You are able to easily identify and determine what you should concentrate on creating more in-depth Q&A, article and/or blog posts about. This process allows you to adjust your content strategy and creation to fill the information gaps that will best serve your customers.

Provides Community Driven Support
-------------
Customer support software is not, and should not, be just ticketing solutions. When it makes sense to do so, open up Answerbase to capture community driven support. Allow CSR’s, subject matter experts, product evangelists and other customers to answer questions. The fact is that collaboration produces the best quality answers. On average, our customers see a 30% or more reduction in duplicate inquiries, which saves them time, money and other resources. It’s the perfect way to scale and improve your support offerings even through expected CSR turnover.

Q&A That Will Increase Conversions
-------------
Q&A readers on e-commerce product pages are far more likely to convert than those who don’t read product page Q&A. Answerbase’s product page Q&A widgets help you stay in contact with your customers and build relationships, so they continue to engage with you. Answerbase’s product page Q&A answers those pre-sales questions and fills in the information gaps to give your customers the confidence they need to make their purchase decisions faster.

Dramatically Grow Search Engine Traffic
-------------
For public customer support sites and e-commerce stores, the Answerbase Q&A platform is an effective way to build relevant content that attracts new visitors to your website via search engines. Each question asked generates a new page on your system that has Search Engine Optimized page titles, URLs, and descriptions. As people with similar issues use search engines to find solutions, your content shows up in the results and brings new visitors to your site who are interested in your content, products/services and brand.

Answerbase FAQs

Below are some frequently asked questions for Answerbase.

Q. What type of pricing plans does Answerbase offer?

Answerbase offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Not Available

Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.

Q. What are the main features of Answerbase?

Answerbase offers the following features:

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools w/ content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (w/ syntax highlighting)
  • Collaborate w/ other admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Document, video and image responses
  • Edit questions and responses to add clarity
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Robust API's available
  • SEO by default w/ Admins able to adjust SEO settings
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Search questions, experts, and articles
  • Standard and Advanced API’s
  • Subscribe to topics and ask direct questions to SME's
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website & e-commerce product pages

Q. Who are the typical users of Answerbase?

Answerbase has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Answerbase support?

Answerbase supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does Answerbase offer?

Answerbase has the following pricing plans:

Subscription

Q. Does Answerbase support mobile devices?

We do not have any information about what devices Answerbase supports

Q. What other apps does Answerbase integrate with?

Answerbase integrates with the following applications:

Wordpress

Q. What level of support does Answerbase offer?

Answerbase offers the following support options:

Online Support, Phone Support