About Whatfix

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.
Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.
With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Whatfix

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.
Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.
With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Austria, Belarus, Belgium, Brazil and 46 others

Supported Languages

Arabic, Bulgarian, Catalan, Chinese, Danish and 27 others

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Whatfix Software - Tasklist
Whatfix Software - Self-help
Whatfix Software - PopUp
Whatfix Software - Whatfix flow
Whatfix Software - SmartTip
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Whatfix video
Whatfix video
Whatfix Software - Tasklist
Whatfix Software - Self-help
Whatfix Software - PopUp
Whatfix Software - Whatfix flow
Whatfix Software - SmartTip

Features

Total features of Whatfix: 87

  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Asynchronous Learning
  • Audience Targeting
  • Behavior Tracking
  • Built-in Course Authoring
  • CRM
  • Change Planning
  • Cohort Analysis
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contextual Guidance
  • Conversion Tracking
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Electronic Forms
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Funnel Analysis
  • Gamification
  • In-App Training
  • Interactive Content
  • Interactive Reports
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Management
  • Learning Paths/Tracks
  • Machine Learning
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Metrics
  • Product Data Management
  • Progress Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Self Service Portal
  • Self Service Tools
  • Self-paced Learning
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Tests/Assessments
  • Third-Party Integrations
  • Training Management
  • Usage Tracking/Analytics
  • User Onboarding
  • Visual Analytics
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4.6 /5
(77)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.9/5

Already have Whatfix?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 77
Vo
Vo
Overall rating
  • Industry: Internet
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Support from Tech team

Reviewed on 2017/05/16

Pros

It helps our business easier which guide our customer step by step to understand the system. Our users get understand quickly with our tool.

Cons

We still need more development to make the feature is work well and more friendly to users. This should be fixed.

Mitchell
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Whatfix has saved me, my company and my clients countless hours of frustration by providing...

Reviewed on 2017/12/18

Pros

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

James
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Whatfix is Great!

Reviewed on 2019/02/24

We were having an issue fully onboarding users with our old help center. Whatfix's task list and...

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Pros

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Cons

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Ben
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WhatFix is hands down the best Field Enablement tool!

Reviewed on 2018/08/28

Pros

Whatfix is definitely the simplest when it comes to creation and deployment of interactive walkthroughs. We got the solution to train and support our sales reps on Salesforce and it has been working like a breeze for us. The best part is its multi-formats that are instantly created along with the walkthroughs. I've previously tried out WalkMe for the walkthroughs, but I must say that Whatfix is unquestionably a better alternative. Better Product and Better Support. Shout out to WhatFix team for their awesome help and support!

Cons

None - WhatFix is an extremely flexible tool. It can be applied onto any web-based application and there are many ways to deploy easily.

Brett
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product, Training and Onboarding

Reviewed on 2018/12/06

Pros

Whatfix is a great product for automating training of web based applications. The customer support and on boarding have been phenomenal. We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases. I think the ability to easily export scenarios into Powerpoint and articles is very powerful.

Cons

I don't really have any feedback for the product but I will say that for our particular software solution that it is difficult to create re-usable scenarios because we have lots of drill downs that depend on the actual data in the database. This leads to some challenges with maintaining the databases and scenarios. This isn't a knock on Whatfix but just a comment for those considering this type of solution. Please consider maintenance of scenarios over time.

Showing 5 reviews of 77 Read all reviews

Whatfix FAQs

Below are some frequently asked questions for Whatfix.

Whatfix offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Whatfix has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Whatfix supports the following languages:

Arabic, Bulgarian, Catalan, Chinese, Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Thai, Traditional Chinese, Ukrainian, Vietnamese

Whatfix supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Whatfix integrates with the following applications:

Azure Active Directory, Bullhorn ATS & CRM, Confluence, Cornerstone LMS, Freshdesk, Fullstory, Google Sheets, Intercom, Jira, Microsoft Excel, Microsoft Power BI, Moodle, Okta, Oracle Fusion Cloud ERP, SAP SuccessFactors HXM Suite, Salesforce Einstein, Salesforce Sales Cloud, Segment, ServiceNow, SurveyMonkey, Wistia, Workday HCM, Zapier, Zendesk Suite

Whatfix offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Whatfix.