Whatfix Overview
What is Whatfix?
Whatfix is a leading digital adoption platform that helps companies deliver modern and easy onboarding, effective training and better support to users through contextual content displayed at the time of need. Whatfix in-app content such as walkthroughs and self-help deliver personalised user-journeys to drive productivity and engagement. Simplify your users' adoption journey through targeted personalized information, all the while gathering insights you can use to drive more effective software use.
Whatfix Overview
Pricing
Pricing options
Contact Whatfix directly for pricing information.
Whatfix Features
Media
Whatfix Reviews
Whatfix Reviews
An extra layer of our software
We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.
Whatflow flows implementation in a special education web based product
Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.
Reduced our support costs by 40%
We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow.
We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix .
Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.
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Help your customers understand your platform
Pros
This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.
On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.
Cons
We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.
An extra layer of our software
We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.
Pros
WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.
Cons
The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.
Response from Whatfix
Hey Rory,
Thank you for taking the time and leaving us a positive review. Customer experience and satisfaction is our priority. We have also noted your suggestions regarding the content organization, and have incorporated them in our roadmap. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases. Our experts are just a message away to all your queries. Thank you once again for your review!
Best,
Pratheek
good APP
Pros
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Cons
The price is a little high. It is lack of analytical features. Some features is not easy to configure.
Whatflow flows implementation in a special education web based product
Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.
Pros
Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.
Cons
Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.
Response from Quicko Technosoft Labs PVT LTD
Thanks for the review, Hal.
We are working towards building the framework for selective actions on the flows, which should be released soon.
As per your feedback, our UX team is currently improving the editing experience.
Reduced our support costs by 40%
We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow.
We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix .
Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.
Pros
- Easy to use, quickly create guides in various languages
- Easily convert guides to PDF, videos in few clicks
- Very easy to integrate
Cons
- Not exactly a con, but i would like it to be available for mobile also.
Response from Quicko Technosoft Labs PVT LTD
Thanks for the amazing review, Mohit.
Currently, Whatfix is responsive and supports mobile web. Whatfix also supports hybrid HTML5 mobile apps.
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Whatfix Pricing
Whatfix Pricing
Contact Whatfix directly for pricing information.
Contact Whatfix directly for pricing information.
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Whatfix Features
Whatfix Features
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Categories
Categories
Additional information for Whatfix
Additional information for Whatfix
Key features of Whatfix
- Analytics
- Autogenerate as Slides, PDF, Videos
- Collaborate to build and maintain guides
- Dynamic URL support
- Interactive Guides & Walk-throughs
- Multi device support
- Multilingual
- SCORM compliant
- SSL support and all browser compatible
- Self hosting
- UI Customization
- User level tracking
- White label
- Widgets, link & API
- Works across environments
Benefits
Whatfix helps in delivering personalised user journeys to the users of your application, starting from onboarding and training to continued engagement. Whatfix works across all applications and is available as a simple, easy-to-install browser extension.
Personalised User Onboarding- With personalized and contextual in-app content you can deliver a simplified and effective onboarding experience to users. You can enhance the experience of your application by displaying useful tips (Smart-tips and Tool-tips), highlight new features (Beacons), create goal-centred task lists (Tasklists) and validate data-entry in real-time (Data Validation).
Reduce Support Costs- Reduce support overhead by guiding users in-app with live help. Our flows can be personalised based on the user and where they are in the application, thus helping them find the relevant information whenever they need. Also, leverage Whatfix smart interactive content (flows, videos etc.) to solve support queries, instead of verbose articles or guides.
Effective Training and Homogenized Help- Our automatically-generated multiformat content makes for more engaging and effective training content compared to traditional training. Videos, pdfs, slideshows can be pulled within your LMS using our SCORM and xAPI integration to use as a part of learning plan. Our proprietary crawling capability, uniquely makes in-app help available not just from the current application but from enterprise-wide applications to save end-user time in looking for help across applications.
Insights-driven Analytics: Whatfix offers pre-created reports and dashboards that can be used to monitor the usage of your content to provide insights to continuously improve your content. Get detailed information on all your content types, deep-dive to understand how you can drive-up adoption.
Whatfix FAQs
Whatfix FAQs
Below are some frequently asked questions for Whatfix.
Q. What type of pricing plans does Whatfix offer?
Whatfix offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact Whatfix directly for pricing information.
Q. What are the main features of Whatfix?
Whatfix offers the following features:
- Analytics
- Autogenerate as Slides, PDF, Videos
- Collaborate to build and maintain guides
- Dynamic URL support
- Interactive Guides & Walk-throughs
- Multi device support
- Multilingual
- SCORM compliant
- SSL support and all browser compatible
- Self hosting
- UI Customization
- User level tracking
- White label
- Widgets, link & API
- Works across environments
Q. Who are the typical users of Whatfix?
Whatfix has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does Whatfix support?
Whatfix supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Hebrew, Irish, Italian, Japanese, Portuguese, Russian, Spanish
Q. Does Whatfix support mobile devices?
Whatfix supports the following devices:
Android
Q. What other apps does Whatfix integrate with?
Whatfix integrates with the following applications:
Atlassian Confluence, Bullhorn, Freshdesk, Google Analytics, Jira, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk
Q. What level of support does Whatfix offer?
Whatfix offers the following support options:
FAQs, Online Support, Phone Support, Knowledge Base, Video Tutorials
