About Whatfix
Whatfix is the most trusted Digital Adoption Platform globally, that helps Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the top Enterprises in the US was able to save $950,000 by creating customized end-user training 40% faster than developing the content in-house! We are rated 4.8 by Gartner Peer Insights. Reach out to us if you are looking for a digital transformation!
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Key benefits of Whatfix
Whatfix helps in delivering personalised user journeys to the users of your application, starting from onboarding and training to continued engagement. Whatfix works across all applications and is available as a simple, easy-to-install browser extension.
Personalised User Onboarding- With personalized and contextual in-app content you can deliver a simplified and effective onboarding experience to users. You can enhance the experience of your application by displaying useful tips (Smart-tips and Tool-tips), highlight new features (Beacons), create goal-centred task lists (Tasklists) and validate data-entry in real-time (Data Validation).
Reduce Support Costs- Reduce support overhead by guiding users in-app with live help. Our flows can be personalised based on the user and where they are in the application, thus helping them find the relevant information whenever they need. Also, leverage Whatfix smart interactive content (flows, videos etc.) to solve support queries, instead of verbose articles or guides.
Effective Training and Homogenized Help- Our automatically-generated multiformat content makes for more engaging and effective training content compared to traditional training. Videos, pdfs, slideshows can be pulled within your LMS using our SCORM and xAPI integration to use as a part of learning plan. Our proprietary crawling capability, uniquely makes in-app help available not just from the current application but from enterprise-wide applications to save end-user time in looking for help across applications.
Insights-driven Analytics: Whatfix offers pre-created reports and dashboards that can be used to monitor the usage of your content to provide insights to continuously improve your content. Get detailed information on all your content types, deep-dive to understand how you can drive-up adoption.
Devices
Business size
Markets
United Arab Emirates, Austria, Australia, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, China, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Croatia, Ireland, India, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Mexico, Malaysia, Netherlands, Norway, New Zealand, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Thailand, Turkey, Taiwan, United States, Vietnam, South Africa and 46 others
Supported Languages
Arabic, Bulgarian, Catalan, Chinese, Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese, sr-cyrl, zh-hant and 27 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Whatfix: 68
- API
- Academic/Education
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Asynchronous Learning
- Audience Targeting
- Behavior Tracking
- Built-in Course Authoring
- CRM
- Compliance Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Corporate/Business
- Course Management
- Customer Database
- Customer Segmentation
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Quality Control
- Data Visualization
- Document Management
- Electronic Forms
- Employee Handbook
- Employee Onboarding
- Engagement Tracking
- Feedback Management
- Gamification
- In-App Training
- Interactive Content
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Learning Paths/Tracks
- Mobile Learning
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Orientation Workflow Management
- Performance Metrics
- Progress Tracking
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SCORM Compliance
- Search/Filter
- Self Service Portal
- Self Service Tools
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Synchronous Learning
- Task Management
- Template Management
- Tests/Assessments
- Third Party Integrations
- Training Management
- User Onboarding
- Visual Analytics
- Widgets
Alternatives
Thought Industries
WalkMe
ClickLearn
niikiis
Reviews
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- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Help your customers understand your platform
Reviewed on 2018/01/29
Pros
This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.
On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.
Cons
We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.
- Industry: Computer Software
- Company size: 51-200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Whatflow flows implementation in a special education web based product
Reviewed on 2016/07/15
Frontline provides special education solution services to thousands of school districts nation wide...
Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.
Pros
Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.
Cons
Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.
Response from Quicko Technosoft Labs PVT LTD
Thanks for the review, Hal.
We are working towards building the framework for selective actions on the flows, which should be released soon.
As per your feedback, our UX team is currently improving the editing experience.
- Industry: Telecommunications
- Company size: 10 000+ Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
good APP
Reviewed on 2018/08/01
Pros
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Cons
The price is a little high. It is lack of analytical features. Some features is not easy to configure.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reduced our support costs by 40%
Reviewed on 2015/09/09
We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG,...
We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow.
We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix .
Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.
Pros
- Easy to use, quickly create guides in various languages
- Easily convert guides to PDF, videos in few clicks
- Very easy to integrate
Cons
- Not exactly a con, but i would like it to be available for mobile also.
Response from Quicko Technosoft Labs PVT LTD
Thanks for the amazing review, Mohit.
Currently, Whatfix is responsive and supports mobile web. Whatfix also supports hybrid HTML5 mobile apps.
- Industry: Pharmaceuticals
- Company size: 10 000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy user onboarding enabling application
Reviewed on 2018/08/06
Pros
The application helps to guide your clients to navigate your online portal or website or to effectively use your web product. The application provides you with personalized customer service like at the start you will be given a support member to ask your queries to. It is an easy to use platform that brings about new updates on a regular base. If you check the price factor, you will find that the competitor applications that have the same features are priced even higher. It is very simple to implement your code be it java or HTML to the application. The application guides your clients about all the details of your product. Within a few clicks, you can convert the demos to videos or pdf. They provide guides in many languages and it is very easy to integrate the application to your product.
Cons
The absence of a mobile application. Integration of more enhancements. Lacks in depth style customizations.
Whatfix FAQs
Below are some frequently asked questions for Whatfix.Q. What type of pricing plans does Whatfix offer?
Whatfix offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Contact Whatfix directly for pricing information.
Q. Who are the typical users of Whatfix?
Whatfix has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Whatfix support?
Whatfix supports the following languages:
Arabic, Bulgarian, Catalan, Chinese, Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese, sr-cyrl, zh-hant
Q. Does Whatfix support mobile devices?
Whatfix supports the following devices:
Q. What other apps does Whatfix integrate with?
Whatfix integrates with the following applications:
Amplitude, Azure Active Directory, Bullhorn ATS & CRM, Confluence, Cornerstone LMS, Desk.com, Freshdesk, FullStory, Google Analytics, Google Sheets, Heap, Intercom, Jira, Microsoft Excel, Microsoft Power BI, Mixpanel, Moodle, Okta, Oracle Fusion Cloud ERP, Quantum Metric, SAP SuccessFactors HCM Suite, Salesforce Einstein, Salesforce Sales Cloud, Segment, ServiceNow, SurveyMonkey, Wistia, Workday HCM, Zapier, Zendesk
Q. What level of support does Whatfix offer?
Whatfix offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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