Smartsupp

4.6 (343)
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Smartsupp–Live Chat, Chatbots, and Video Recordings

About Smartsupp

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

• Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping.

• Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing


Key benefits of Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)

  • Images

    Smartsupp Software - Smartsupp dashboard conversation
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    Smartsupp Software - Smartsupp dashboard conversation
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    Reviews

    Overall rating

    4.6 /5
    (343)
    Value for Money
    4.4/5
    Features
    4.4/5
    Ease of Use
    4.8/5
    Customer Support
    4.5/5

    Already have Smartsupp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 343
    Renee
    Renee
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 5,001–10,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My Favorite Live Chat Feature!

    Reviewed on 2019/01/16

    We use Smartsupp in my organization to chat internally with our Team Members in the field. We have...

    We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

    Pros

    Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

    Cons

    Honestly, not a thing. It's one of those solutions that just blows away your expectations.

    Response from Smartsupp

    thank you for your review Renee!

    We are happy to see that you are satisfied with Smartsupp.

    All the best,
    Smartsupp team

    Mansour
    Overall rating
    • Industry: Internet
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Cost effective?

    Reviewed on 2020/08/31

    Pros

    the setup is quite easy and the dashboard is intuitive.

    Cons

    120 dollars a year is still quite a cost

    Phil
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Absolute con merchants

    Reviewed on 2023/04/18

    The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

    The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

    Pros

    We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

    Cons

    Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

    Boinay
    Boinay
    Overall rating
    • Industry: Medical Devices
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Excellent product

    Reviewed on 2023/03/16

    Pros

    The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

    Cons

    Not always easy to program the chat bot.The price is high to have more than one chat bot

    Michael
    Michael
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The Best Live Chat System!

    Reviewed on 2019/03/20

    We've used SmartSupp for over a year now and have never thought to replace it. The live chat is...

    We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.

    The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.

    We'll be using SmartSupp for the foreseeable future!

    Pros

    Easy To Use
    Easy To Setup
    Great Support
    Fantastic Additional Features
    Smart Customisation

    Cons

    Nothing - everything seems to tick the right boxes.

    Response from Smartsupp

    Hello Michael, thank you for being our valued customer.

    Showing 5 reviews of 343 Read all reviews

    Smartsupp FAQs

    Below are some frequently asked questions for Smartsupp.

    Smartsupp offers the following pricing plans:

    • Starting from: US$22.50
    • Pricing model: Free Version
    • Free Trial: Available

    22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)

    Smartsupp has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Smartsupp supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Smartsupp supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Smartsupp integrates with the following applications:

    Adobe Commerce, BigCommerce, CS-Cart Store Builder, Drupal, Google Analytics 360, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress

    Smartsupp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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