Smartsupp Live Chat

Smartsupp is Free Live Chat with visitor recording

4,7 /5 (227 reviews) Write a Review!

Smartsupp Live Chat Overview

What is Smartsupp Live Chat?

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.

We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.

Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.

Smartsupp Live Chat Overview

Pricing

Starting from
US$0,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent


Smartsupp Live Chat Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Czech, Danish, Dutch, English, French and 6 others, German, Hungarian, Italian, Polish, Russian, Spanish

Media

Smartsupp dashboard conversation
Smartsupp visitor list
Smartsupp chat widget
Smartsupp mobile apps
Smartsupp Live Chat screenshot: Smartsupp dashboard conversation Smartsupp Live Chat screenshot: Smartsupp visitor list Smartsupp Live Chat screenshot: Smartsupp chat widget Smartsupp Live Chat screenshot: Smartsupp mobile apps

Smartsupp Live Chat Reviews

Smartsupp Live Chat Reviews

Overall rating
4,7
/
5
Excellent
166

Very good
53

Average
7

Poor
0

Terrible
1

Value for Money
4,5
Features
4,4
Ease of Use
4,8
Customer Support
4,6
96% recommended this app
Luca N.

GREAT WEB CHAT

We have been with them for 2 years and the service satisfies us.


Krystian P.

3 in 1 program - it's great if it's possible with you

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??


Mansour M.

Cost effective?


Gianni O.

the customer does not know if I am responding

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation


Frank L.

When visitors come to my website, no popup notification, only voice notification


Luca N.
Industry: Furniture
Company size: 2-10 Employees

GREAT WEB CHAT

Used Daily for 1+ year
Reviewed on 2019/10/04
Review Source: Capterra

We have been with them for 2 years and the service satisfies us.

Pros

Low prices, good customer support, video recording on the site.

Cons

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Krystian P.
Industry: Railroad Manufacture
Company size: 11-50 Employees

3 in 1 program - it's great if it's possible with you

Used Weekly for 1+ year
Reviewed on 2019/09/08
Review Source: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pros

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons

Everything is fine and I have no objections to the program and its work.

Response from Smartsupp

Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mansour M.
Industry: Internet
Company size: Self Employed

Cost effective?

Used Daily for 1-5 months
Reviewed on 2020/08/31
Review Source: Capterra

Pros

the setup is quite easy and the dashboard is intuitive.

Cons

120 dollars a year is still quite a cost

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 6.0/10

Gianni O.
Industry: Cosmetics
Company size: 2-10 Employees

the customer does not know if I am responding

Used Daily for 6-12 months
Reviewed on 2019/10/09
Review Source: Capterra

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

Pros

simplicity, price, application on smartphone

Cons

customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Response from Smartsupp

Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).

Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.

If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Frank L.
Industry: Import & Export
Company size: 2-10 Employees

When visitors come to my website, no popup notification, only voice notification

Used Daily for Free Trial
Reviewed on 2020/07/15
Review Source: Capterra

Pros

It is easy to use, UI design is nice.
Customized auto-messsage reply is super convenient.

Cons

When visitors come to my website, no popup notification, only voice notification, so I have to salways wear my earphone.

Response from Smartsupp

Hello, Frank! Thank you for the review, we are glad you find Smartsupp easy to use :)
Desktop notifications are often an issue, because every browser has different settings. You can find a guide on how to activate them in our Help section here https://www.smartsupp.com/help/desktop-notifications/. Hope you find this information useful.

All the best,
Michaela from Smartsupp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 227 user ratings
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Smartsupp Live Chat Pricing

Smartsupp Live Chat Pricing

Starting from
US$0,00/month
Free Trial
Free
Subscription
Value for money

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

Value for Money
4,5/5
Based on 227 user ratings
Compare value for money rating with alternatives
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Smartsupp Live Chat Features

Smartsupp Live Chat Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 227 user ratings
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Categories

Additional information for Smartsupp Live Chat

Additional information for Smartsupp Live Chat

Key features of Smartsupp Live Chat

  • API
  • Agent rating
  • Automatic messages
  • Groups
  • Mobile apps integration (XMPP - Jabber)
  • Multi-language & multi-design chat box
  • Shortcuts
  • Shot of Slivovica
  • Statistics
  • Visitor recording
  • Web dashboard

Benefits

  • Answer visitors' questions instantly

  • Improve customer loyalty

  • Understand the behavior of your customers

  • Powerful API for advanced customization (chat box design, visitor identification and more)

  • Access to videos with actual movement of every visitor on your website
  • Smartsupp Live Chat FAQs

    Smartsupp Live Chat FAQs

    Below are some frequently asked questions for Smartsupp Live Chat.

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following pricing plans:

    Starting from: US$0,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent

    Q. What are the main features of Smartsupp Live Chat?

    Smartsupp Live Chat offers the following features:

    • API
    • Agent rating
    • Automatic messages
    • Groups
    • Mobile apps integration (XMPP - Jabber)
    • Multi-language & multi-design chat box
    • Shortcuts
    • Shot of Slivovica
    • Statistics
    • Visitor recording
    • Web dashboard

    Q. Who are the typical users of Smartsupp Live Chat?

    Smartsupp Live Chat has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Smartsupp Live Chat support?

    Smartsupp Live Chat supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat has the following pricing plans:

    Free, Subscription

    Q. Does Smartsupp Live Chat support mobile devices?

    Smartsupp Live Chat supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Smartsupp Live Chat integrate with?

    Smartsupp Live Chat integrates with the following applications:

    BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso

    Q. What level of support does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following support options:

    Online Support, FAQs, Knowledge Base