Peek Pro Tour Operators

Mobile-Optimized Booking System for Tour Operators

4,8 /5 (623 reviews) Write a Review!

Peek Pro Tour Operators Overview

What is Peek Pro Tour Operators?

Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.

Peek Pro Tour Operators Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Value for money

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30


Peek Pro Tour Operators Features

Devices
Business size
S M L
Markets
United States, Canada, Mexico
Supported Languages
English, Spanish

Media

PeekPro Mobile
Peek Pro on iPad
PeekPro Mobile
PeekPro Booking Flow
Peek Pro Tour Operators screenshot: PeekPro Mobile Peek Pro Tour Operators screenshot: Peek Pro on iPad Peek Pro Tour Operators screenshot: PeekPro Mobile Peek Pro Tour Operators screenshot: PeekPro Booking Flow

Peek Pro Tour Operators Reviews

Peek Pro Tour Operators Reviews

Overall rating
4,8
/
5
Excellent
535

Very good
56

Average
13

Poor
7

Terrible
12

Value for Money
4,6
Features
4,5
Ease of Use
4,7
Customer Support
4,8
95% recommended this app
Hallie T.

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.


Karen Q.

Glad I Choose Peek PRO

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.


Tanya C.

The reports side is fantastic

The software is great, customer support is phenominal


Jennifer J.

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.


Jennifer A.

Makes Booking Easy for Clients

So far it has been quite a bit of work, but my clients say it's much easier than my previous set-up.


Hallie T.
Industry: Retail
Company size: 11-50 Employees

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Used Daily for 1-5 months
Reviewed on 2019/07/01
Review Source: Capterra

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Response from Peek Travel

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Karen Q.
Industry: Education Management
Company size: Self Employed

Glad I Choose Peek PRO

Used Daily for 1-5 months
Reviewed on 2020/02/21
Review Source: Capterra

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Pros

Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Cons

Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tanya C.
Industry: Leisure, Travel & Tourism
Company size: 11-50 Employees

The reports side is fantastic

Used Daily for 1-5 months
Reviewed on 2020/09/22
Review Source: Capterra

The software is great, customer support is phenominal

Pros

reporting functions and pricing for user is great. Some calendar function and customization options.

Cons

It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jennifer J.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

Used Daily for 6-12 months
Reviewed on 2020/06/15
Review Source: Capterra

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Pros

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Cons

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jennifer A.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Makes Booking Easy for Clients

Used Daily for 1-5 months
Reviewed on 2020/08/06
Review Source: Capterra

So far it has been quite a bit of work, but my clients say it's much easier than my previous set-up.

Pros

I switched to Peek Pro because they do not charge a monthly fee. I was tired of paying for services that were not creating conversions. They charge a percentage upon each sale which is little more than I already pay for PayPal or credit card fees.

The team at Peek has been very helpful in guiding me as I set up the widgets and helping me when I struggle with the back-end. Generally, it does everything I need it to do, with some minor adjustments and work arounds.

Cons

The reports aspect lacks manipulation. I wish that I could choose how to view bookings based upon guides, dates, and classes all at once.

They do not offer a subscription option so I have had to manually enter codes for all of my unlimited and package users.

It is not the best for what I do, but I hope the developers can clean it up so it better serves my needs and keeps booking easy for my clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9,2/10
Based on 623 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Peek Pro Tour Operators Pricing

Peek Pro Tour Operators Pricing

Starting from
N/A
Free Trial
Free
Value for money

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

Value for Money
4,6/5
Based on 623 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Peek Pro Tour Operators Features

Peek Pro Tour Operators Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 623 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Peek Pro Tour Operators

Additional information for Peek Pro Tour Operators

Benefits

iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management

Peek Pro Tour Operators FAQs

Peek Pro Tour Operators FAQs

Below are some frequently asked questions for Peek Pro Tour Operators.

Q. What type of pricing plans does Peek Pro Tour Operators offer?

Peek Pro Tour Operators offers the following pricing plans:

Pricing model: Free

Free Trial: Available

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

Q. What are the main features of Peek Pro Tour Operators?

We do not have any information about Peek Pro Tour Operators features

Q. Who are the typical users of Peek Pro Tour Operators?

Peek Pro Tour Operators has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Peek Pro Tour Operators support?

Peek Pro Tour Operators supports the following languages:

English, Spanish

Q. What type of pricing plans does Peek Pro Tour Operators offer?

Peek Pro Tour Operators has the following pricing plans:

Free

Q. Does Peek Pro Tour Operators support mobile devices?

Peek Pro Tour Operators supports the following devices:

Android, iPhone

Q. What other apps does Peek Pro Tour Operators integrate with?

Peek Pro Tour Operators integrates with the following applications:

Constant Contact, Dropbox Business, Mailchimp, QuickBooks Online, SurveyMonkey, Twitter, Wordpress, Xero, Zendesk, Zoho CRM

Q. What level of support does Peek Pro Tour Operators offer?

Peek Pro Tour Operators offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials