Peek PRO Tour Operator Software

Mobile-Optimized Booking System for Tour Operators

About Peek PRO Tour Operator Software

Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.

Key benefits of Peek PRO Tour Operator Software

iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management

Devices

Business size

S M L

Markets

Canada, Mexico, United States

Supported Languages

English, Spanish

Images

Peek Pro on iPad
PeekPro Mobile
PeekPro Booking Flow
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Peek PRO Tour Operator Software video Peek PRO Tour Operator Software screenshot: Peek Pro on iPad Peek PRO Tour Operator Software screenshot: Peek PRO Tour Operator Software screenshot: PeekPro Mobile Peek PRO Tour Operator Software screenshot: PeekPro Booking Flow

Features

Total features of Peek PRO Tour Operator Software: 64

  • 360 Degree Feedback
  • API
  • Activities Booking
  • Activity Management
  • Ad hoc Reporting
  • Affiliate Management
  • Alerts/Notifications
  • Automated Scheduling
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Central Reservation System
  • Channel Management
  • Client Database
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Employee Database
  • Employee Management
  • Event Scheduling
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Invoice Management
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real-time Updates
  • Reminders
  • Reporting/Analytics
  • Reservations Management
  • Resource Allocation & Planning
  • Resource Management
  • SEO Management
  • SMS Messaging
  • Sales Reports
  • Shopping Cart
  • Social Media Integration
  • Third Party Booking
  • Third Party Integrations
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management
  • eCommerce Management

Alternatives

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TrekkSoft

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#2 Alternative to Peek PRO Tour Operator Software
A one-stop-solution for Tour & Activity companies to manage their busines online. Get your 14 day free trial & see why...

Xola

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#3 Alternative to Peek PRO Tour Operator Software
Xola is a booking, marketing, and distribution platform that powers tour operators, activity providers, and other...

BookSteam

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#4 Alternative to Peek PRO Tour Operator Software
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Reviews

Overall rating

4,8 /5
(642)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,8/5

Already have Peek PRO Tour Operator Software?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 642
Hallie T.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Reviewed on 2019/07/01

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak...

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Response from Peek Travel

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Rena W.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peek PRO booking software = smooth sailing for our boat business!

Reviewed on 2021/03/12

Pros

Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

Cons

There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

Response from Peek Travel

Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!

Jennifer J.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

Reviewed on 2020/06/15

I was actually beginning to fully understand the Peek software and finding more useful...

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Pros

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Cons

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

James C.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic customer service!

Reviewed on 2021/03/12

Overall an incredibly positive experience with Peek and we appreciate everything they did for us...

Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.

Pros

Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.

Cons

I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.

Response from Peek Travel

James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!

Gary P.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peek is everything we needed

Reviewed on 2020/11/16

Automating many regular tasks, including guest followup emails, waivers. As well as connecting...

Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability.

Pros

We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Cons

Not optimized for Android tablets or cell phones.

Response from Peek Travel

Hi Gary - Thank you so much for taking the time to write a review. It's great to hear how our Digital Waivers and OTA Integration helps make your business succeed. As you said, we are constantly looking for ways to update the software to provide the best experience for all our partners. We look forward to continuing working with you in the future!

Showing 5 reviews of 642 Read all reviews

Peek PRO Tour Operator Software FAQs

Below are some frequently asked questions for Peek PRO Tour Operator Software.

Peek PRO Tour Operator Software offers the following pricing plans:

  • Starting from:
  • Pricing model: One Time License, Free
  • Free Trial: Available

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

We do not have any information about Peek PRO Tour Operator Software features

Peek PRO Tour Operator Software has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Peek PRO Tour Operator Software supports the following languages:

English, Spanish

Peek PRO Tour Operator Software supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Peek PRO Tour Operator Software integrates with the following applications:

Braintree, Constant Contact, Dropbox Business, Facebook, Gmail, Google Ads, Google Analytics, Google Calendar, Google Workspace, Mailchimp, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter, Wix, WordPress, Xero, Zapier, Zendesk, Zoho CRM

Peek PRO Tour Operator Software offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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