Peek Pro

4.7 (774)
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All-in-one solution for tour and activity operators

About Peek Pro

Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry.

Trusted by thousands of operators, Peek Pro has been shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today!


Key benefits of Peek Pro

Online Booking: A revolutionary booking flow that fits seamlessly into your brand, with endless opportunities to grow online revenue and convert customers in a few simple clicks.

Point of Sale: Make in-person selling a breeze and never miss an opportunity for walk-up sales with a robust Point of Sale that processes activities, rentals and add-ons in seconds.

Dynamic Pricing: Always sell out on Saturdays? Want to fill spots mid-week? Take the work out of pricing smartly, whether it's Monday afternoon or 4th of July weekend. Set up once, change anytime.

Abandoned Bookings: Say goodbye to lost revenue - perfectly-timed personalized follow-ups that take guests right back to where they left off, recapturing an average 17.5% of lost sales.

Mobile Apps: Real-time data, check-ins, manifests and much more. Mobile apps for iOS & Android that go with you anytime, anywhere - whether you have signal or not!

Cart Sizes, Add-ons & Bundles: A glass of champagne, a GoPro, or a guided audio tour? With in-flow upselling opportunities and bundled activities, you can enhance guests' experiences and boost revenue from orders by an average of 9%.

Resource Management: Take the work out of keeping tabs on equipment & guides with smart assignments and at-a-glance status views.


Images

Peek Pro Software - Peek Pro on iPad
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Not sure about Peek Pro? Compare with a popular alternative

Peek Pro

4.7 (774)
VS.
Highly reviewed

Starting Price

No pricing found
US$20.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

66
123

Integrations

22
49

Ease of Use

4.6 (774)
4.6 (5,618)

Value for Money

4.6 (774)
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Customer Service

4.7 (774)
4.7 (5,618)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.7 /5
(774)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.7/5

Already have Peek Pro?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 774
Ruth
Ruth
Overall rating
  • Industry: Fine Art
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great value, amazing support!

Reviewed on 2017/11/08

Peek Pro streamlines our booking process and allows us to focus on running a business while also...

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Pros

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.

The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Cons

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.

There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Response from Peek Travel

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Miranda
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Peek Pro

Reviewed on 2022/02/18

I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with...

I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with Peek since then.

Pros

The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.

Cons

Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.

Alternatives Considered

Acuity Scheduling , Xola and FareHarbor

Reasons for Choosing Peek Pro

I was really frustrated with their customer service and software and even after several months, they couldn't resolve an issue I was having with public vs private bookings. We ended up double booking sometimes and scrambling to accommodate everyone last minute.

Switched From

FareHarbor

Reasons for Switching to Peek Pro

Before I switched, I asked a few other local businesses about their experience using Peek and they all endorsed it, although it's interesting that one has since switched to another software provider.
Coral
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...

Reviewed on 2022/02/15

I had been a client for about 5 years. In September 2021, a random representative started to text...

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.

I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.

I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.

Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.

I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.

They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).

I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.

Pros

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

Cons

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.

However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

Martin
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love Peek Pro!

Reviewed on 2024/03/27

Pros

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.

Cons

There's not much to say here. We're overal very happy with their product!

Response from Peek Travel

Hi Martin, we're delighted to hear that you're finding Peek Pro useful, and it's fantastic to see that you're making the most out of our features. Josmary also enjoys working with you and your team!

Jill
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New Reservation/Ticket System

Reviewed on 2022/11/10

We are in the early stages of booking with our new Peek PRO software, but so far so good. We have...

We are in the early stages of booking with our new Peek PRO software, but so far so good. We have been pleasantly surprised with the lack of calls to the office needing assistance when booking. We have found it to be very user friendly. The support and help have been amazing as well!

Pros

The feature liked most is for customers to have an at a glance view of availability of different tours and times. Also, the reschedule feature link on the confirmation email has been such a time saver for my team!

Cons

How the waiver works has been our least favorite about this software. It requires all guests to sign the waiver but will not allow the same email to be entered more than once which is an issue when it is a couple who share the same email. Maybe more of a check here if you agree with the terms and conditions would simplify this step.

Alternatives Considered

FareHarbor

Reasons for Choosing Peek Pro

Eventbrite was just not a good fit for our event. It did not support multiple dates, times, and ticket types on the same event. It was also costly and required a one-year agreement with exclusivity on ALL events we had! The only support was via chat after we were told they had 24 hour phone support with a live person.

Switched From

Eventbrite

Reasons for Switching to Peek Pro

It was a USA based company and the cost
Showing 5 reviews of 774 Read all reviews

Peek Pro FAQs

Below are some frequently asked questions for Peek Pro.

Peek Pro offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Peek Pro has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Peek Pro supports the following languages:

English, Spanish

Peek Pro supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Peek Pro integrates with the following applications:

Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM

Peek Pro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Peek Pro.