
About Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.
Nicereply helps hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket in your helpdesk. Once set, you don’t have to do a thing.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with your help desk. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
- See your data in your helpdesk and set triggers based on it
- Customize your surveys in terms of branding, visuals, survey questions, rating scales and metrics.
- Recognize your best agents with leaderboards and drill downs stats per team and agent.
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
Compare with Popular Alternatives
Key benefits of Nicereply
Customer Effort Score (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
Net Promoter Score (NPS)
NPS measures the loyalty of customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
Customer Satisfaction (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever a customer is dissatisfied.
All-in-one dashboard
Get a quick overview of the team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
Real-time feedback
Know what customers think of the brand as soon as they fill in the survey. See all ratings in the rating feed.
See who is the best
Recognize the company's best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
Design beautiful surveys
Customize rating surveys according to company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM
Enhance existing Desk, Zendesk, Salesforce or other systems. Start tracking the quality of customer service and let the business grow with the support of happy customers.
Devices
Business size
Markets
Supported Languages
Compare with Popular Alternatives
Images


















Features
Total features of Nicereply: 43
- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Charting
- Chat/Messaging
- Commenting / Notes
- Complaint Monitoring
- Customer Service Analytics
- Customizable Branding
- Customizable Questions
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Distribution Management
- Email Management
- Email Marketing
- Engagement Analytics
- Feedback Management
- Help Desk Management
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Predictive Analytics
- Ratings / Reviews
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third Party Integrations
- URL Customization
- Visual Analytics
Alternatives
Birdeye

Zoho CRM

IntouchSurvey

SurveyLab

Reviews
Already have Nicereply?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.
Reviewed on 2018/07/02
Nicereply provides our team with an immediate understanding of a customer's view of their service....
Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.
Pros
Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.
Cons
As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 2019/08/14
Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The...
Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
Pros
Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze.
Cons
Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good idea in theory, but misses the mark when it comes to overall functionality.
Reviewed on 2018/07/02
Pros
It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.
Cons
If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that.
In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product...

- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Happy They Went Above and Beyond
Reviewed on 2018/07/02
Pros
The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed.
That showed me they valued not only the customer but had faith that their product was going to fit our needs.
Cons
I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

- Industry: Consumer Services
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing tool to keep track of your ratings
Reviewed on 2019/12/03
Wonderful service, when it comes to satisfication reports this should be the one you want to use.
Wonderful service, when it comes to satisfication reports this should be the one you want to use.
Pros
I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.
Cons
I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.
Nicereply FAQs
Below are some frequently asked questions for Nicereply.Q. What type of pricing plans does Nicereply offer?
Nicereply offers the following pricing plans:
- Starting from: US$49,00/month
- Pricing model: Subscription
- Free Trial: Available
Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings) Start plan - $99/month billed monthly, $79/month billed yearly (up to 250 received ratings) Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings) Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)
Q. What are the main features of Nicereply?
We do not have any information about Nicereply features
Q. Who are the typical users of Nicereply?
Nicereply has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Nicereply support?
Nicereply supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian
Q. Does Nicereply support mobile devices?
Nicereply supports the following devices:
Q. What other apps does Nicereply integrate with?
Nicereply integrates with the following applications:
Aircall, CloudTalk, Freshdesk, Front, Gmail, Help Scout, Kustomer, LiveAgent, Mailchimp, Microsoft Outlook, Pipedrive, Slack, Zapier, ZenDesk Chat, Zendesk
Q. What level of support does Nicereply offer?
Nicereply offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Nicereply.