Survicate
About Survicate
Survicate is an effortless survey software for getting continuous customer insights at scale.
Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback.
Why choose Survicate?
• Easily create customized surveys and start getting customer feedback within minutes
• Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps
• Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations
• Capture partial responses and target users at various points in their journey
With Survicate, you can:
• Get constant streams of insights from your customers at all stages of the user journey to better understand their needs
• Learn what customers think of your website, product, or customer service and get data to validate your ideas
• Automate continuous feedback collection to track key metrics over time
• Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products and develop more effective marketing strategies
Transform customer insights into growth opportunities with Survicate.
Key benefits of Survicate
• Gain valuable insights into customer behavior and adjust your offer to their needs
• Identify and remove friction points in the conversion process
• Collect ideas for improving your products or services
• Improve customer satisfaction and loyalty and reduce churn
• Measure and enhance your Net Promoter Score
• Boost activation and retention in your mobile apps
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A strategic partner for IT teams
Reviewed on 2024/10/22
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs...
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams.
Pros
Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.
Cons
I don't have any negative comments to raise.
Response from Survicate
Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support.
~Paulina from Survicate
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easily integrated tool for connecting surveys with our marketing services
Reviewed on 2024/11/14
Pros
Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction.
With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach.
Cons
For our business needs, it would be useful to manage multiple languages within a single survey, without having to duplicate surveys.
We would also find it helpful to have more options for button navigation to create different branching paths within the survey flow.
Response from Survicate
Hi Maria,
We appreciate you sharing your thoughts and leaving us a great review. It's great to know that Survicate is helping you integrate surveys with your marketing services and gain valuable insights. As for the surveys in multiple languages, it is possible to do so with Survicate, please get in touch with our customer support or visit our Help Center: https://help.survicate.com/en/articles/4574567-run-multilingual-surveys
~Paulina from Survicate
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jacob from Support was Great
Reviewed on 2019/01/30
Support managed to solve my issues, super well.
Support managed to solve my issues, super well.
Pros
Embedding a question into an email intergrated with intercom is a killer feature.
Cons
That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?
Response from Survicate
Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature.
Happy to let you know we've since further improved the Intercom integration.
For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more.
Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application.
Please let us if we can help you in any other way.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A brilliant, intuitive survey tool for digital marketers of all levels.
Reviewed on 2024/08/20
No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s...
No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support.
Pros
Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.
Cons
The mobile survey design could be improved.
Response from Survicate
Hi Cat,
Thanks for the amazing review.
Thrilled you're loving our intuitive setup, AI insights, and the integration with your A/B testing tool.
We'll work on improving mobile survey design.
Appreciate the shout-out to our versatility and support!
Survicate Team
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A great users feed-back tool
Reviewed on 2024/12/05
I use Survicate for every product we develop. By running campaigns to assess user satisfaction....
I use Survicate for every product we develop. By running campaigns to assess user satisfaction. It's very easy to use.
Pros
It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too.
Cons
I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing.
Response from Survicate
Hi Mathilde,
Thank you for your review and feedback. We're glad you find creating surveys and using our dashboard easy. We appreciate your suggestions and are always working to make Survicate better.
~Paulina from Survicate
Survicate FAQs
Below are some frequently asked questions for Survicate.Q. What type of pricing plans does Survicate offer?
Survicate offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Survicate offers 3 plans: Free; Business: $99/month; Scale: $299/month
Q. Who are the typical users of Survicate?
Survicate has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Survicate support?
Survicate supports the following languages:
English, Polish
Q. Does Survicate support mobile devices?
Survicate supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Survicate integrate with?
Survicate integrates with the following applications:
ActiveCampaign, Calendly, Customer.io, Drift, Drip, Freshdesk, Freshsales, Fullstory, GetResponse, Google Analytics 360, Google Sheets, Help Scout, HubSpot Marketing Hub, Intercom, Keap, Kit, Klaviyo, Lead Gen & CRM (formerly SharpSpring), Mailchimp, Mailgun, Marketo Engage, Microsoft Teams, Ortto, Pipedrive, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Segment, SessionCam, Shopify, Slack, VERO, Woopra, WordPress, Zapier, Zendesk Suite
Q. What level of support does Survicate offer?
Survicate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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