Survicate

The fastest way to collect feedback from customers

4,4 /5 (25 reviews) Write a Review!

Survicate Overview

What is Survicate?

Survicate is an all-in-one customer feedback tool that allows you collect feedback with:
- targeted website surveys - ask relevant questions in the context to learn more about website visitors,
- one-click email surveys - quickly research customer satisfaction and don't ask for email addresses of participants ever again,
- mobile application surveys - get feedback from app users,
- questionnaires - collect in-depth customer insights and distribute them on social media or other channels.

Learn more about your customers and remove the guesswork from decision-making process.

Survicate is integrated with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This gives you an opportunity to combine all data in one place and use it to improve the performance of your marketing and sales teams.

Survicate Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Survicate offers 4 plans:
Free: $0/month
Essential: $49/month
Professional - $99/month
Ultimate - $249/month


Survicate Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

NPS website survey
Email NPS survey - research your Net Promoter Score effectively
Questionnaire - collect in-depth customer insights
Exit intent survey - trigger a survey when a visitor is about to leave your website
Survicate integrations
Survey creation with drag-and-drop editor
Survey library
Survey template
Choosing distribution method
Analytical dashboard
Survicate screenshot: NPS website survey Survicate screenshot: Email NPS survey - research your Net Promoter Score effectively Survicate screenshot: Questionnaire - collect in-depth customer insights Survicate screenshot: Exit intent survey - trigger a survey when a visitor is about to leave your website Survicate screenshot: Survicate integrations Survicate screenshot: Survey creation with drag-and-drop editor Survicate screenshot: Survey library Survicate screenshot: Survey template Survicate screenshot: Choosing distribution method Survicate screenshot: Analytical dashboard

Survicate Reviews

Survicate Reviews

Overall rating
4,4
/
5
Excellent
17

Very good
4

Average
3

Poor
0

Terrible
1

Value for Money
3,9
Features
3,8
Ease of Use
4,2
Customer Support
4,5
84% recommended this app
Jordan L.

Great app for a great price

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.


Ross V.

Great product , great price point

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.


Josh R.

Horrible customer service and misleading company


Jennifer L.

Easy to use, customisable

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.


Verified Reviewer

satisfactory survey software

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?

Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.


Jordan L.
Industry: Broadcast Media

Great app for a great price

Reviewed on 2015/05/11
Review Source: GetApp

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros

- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team

Cons

- Backend is slow at times

Ross V.
Industry: Information Technology & Services
Company size: 2-10 Employees

Great product , great price point

Used Daily for 6-12 months
Reviewed on 2019/10/04
Review Source: Capterra

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Pros

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Cons

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Josh R.
Industry: Sports
Company size: 11-50 Employees

Horrible customer service and misleading company

Used Weekly for 1-5 months
Reviewed on 2019/04/18
Review Source: Capterra

Pros

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Cons

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Jennifer L.
Industry: Insurance
Company size: 51-200 Employees

Easy to use, customisable

Used Daily for 1-5 months
Reviewed on 2018/11/20
Review Source: Capterra

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros

User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Building Materials
Company size: 1 001-5 000 Employees

satisfactory survey software

Used Weekly for 1-5 months
Reviewed on 2018/10/16
Review Source: Capterra

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?

Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7,5/10
Based on 25 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Survicate Pricing

Survicate Pricing

Starting from
US$49,00/month
Free Trial
Free
Subscription
Value for money

Survicate offers 4 plans:
Free: $0/month
Essential: $49/month
Professional - $99/month
Ultimate - $249/month

Survicate offers 4 plans:
Free: $0/month
Essential: $49/month
Professional - $99/month
Ultimate - $249/month

Value for Money
3,9/5
Based on 25 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Survicate Features

Survicate Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
3,8/5
Based on 25 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Survicate

Additional information for Survicate

Key features of Survicate

  • API
  • CRM Integration
  • Custom Audience Targeting
  • Custom Design
  • Detailed Reporting
  • Google Analytics Integration
  • Marketing Automation Integration
  • Mobile Responsive Design
  • Multiple survey types
  • Question Library
  • Question Skip Logic

Benefits

- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
- Improve customer loyalty and decrease churn
- Research and improve your Net Promoter Score
- Increase activation and retention in your mobile applications

Survicate FAQs

Survicate FAQs

Below are some frequently asked questions for Survicate.

Q. What type of pricing plans does Survicate offer?

Survicate offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Survicate offers 4 plans: Free: $0/month Essential: $49/month Professional - $99/month Ultimate - $249/month

Q. What are the main features of Survicate?

Survicate offers the following features:

  • API
  • CRM Integration
  • Custom Audience Targeting
  • Custom Design
  • Detailed Reporting
  • Google Analytics Integration
  • Marketing Automation Integration
  • Mobile Responsive Design
  • Multiple survey types
  • Question Library
  • Question Skip Logic

Q. Who are the typical users of Survicate?

Survicate has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Survicate support?

Survicate supports the following languages:

English

Q. What type of pricing plans does Survicate offer?

Survicate has the following pricing plans:

Free, Subscription

Q. Does Survicate support mobile devices?

We do not have any information about what devices Survicate supports

Q. What other apps does Survicate integrate with?

Survicate integrates with the following applications:

ActiveCampaign, Constant Contact, Dovetail, Drip, GetResponse, Intercom, Marketo Engage, Pipedrive, SALESmanago, Wordpress

Q. What level of support does Survicate offer?

Survicate offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials