Survicate

Survicate

The fastest way to collect feedback from customers

4.4/5 (24 reviews)

Survicate Overview

Survicate is an all-in-one customer feedback tool that allows you collect feedback with:
- targeted website surveys - ask relevant questions in the context to learn more about website visitors,
- one-click email surveys - quickly research customer satisfaction and don't ask for email addresses of participants ever again,
- mobile application surveys - get feedback from app users,
- questionnaires - collect in-depth customer insights and distribute them on social media or other channels.

Learn more about your customers and remove the guesswork from decision-making process.

Survicate is integrated with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This gives you an opportunity to combine all data in one place and use it to improve the performance of your marketing and sales teams.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Survicate Reviews

Overall rating
4.4/5
83% positive reviews
16
Excellent
4
Very good
3
Average
0
Poor
1
Terrible
Jennifer L.

Easy to use, customisable

Used Daily for 1-5 months
Reviewed on 2018/11/20
Review Source: Capterra

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros

User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

satisfactory survey software

Used Weekly for 1-5 months
Reviewed on 2018/10/16
Review Source: Capterra

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?

Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Great tool for conversion visits into leads

Reviewed on 2015/05/05
Review Source

We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).

Pros

- "descrete" and smart design (not invasive for page visitors)
- intuitive user's interface
- cost efficient tool for an immediate growth of online leads
- smart tool for different online surveys

Kinga O.

Good to have Survicate in your toolbox

Used Monthly for 1+ year
Reviewed on 2019/02/17
Review Source

Pros

I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.

Cons

I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jordan L.

Great app for a great price

Reviewed on 2015/05/11
Review Source

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros

- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team

Cons

- Backend is slow at times

Survicate Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Survicate offers 3 plans:
Essential - $0/month
Professional - $159/month
Ultimate - $549/month

Survicate Features

  • API
  • Access Control
  • Automatic Notifications
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration

  • Activity Dashboard
  • Content Management
  • Custom Forms
  • Discount Management
  • Electronic Payments
  • Product Catalog
  • Search Functionality
  • Social Media Integration
  • eCommerce Integration
  • eCommerce Management

Additional information for Survicate

Key features of Survicate

  • API
  • CRM Integration
  • Custom Audience Targeting
  • Custom Design
  • Detailed Reporting
  • Google Analytics Integration
  • Marketing Automation Integration
  • Mobile Responsive Design
  • Multiple survey types
  • Question Library
  • Question Skip Logic

Benefits

- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
- Improve customer loyalty and decrease churn
- Research and improve your Net Promoter Score
- Increase activation and retention in your mobile applications

Survicate FAQs

Below are some frequently asked questions for Survicate.

Q. What type of pricing plans does Survicate offer?

Survicate offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Not Available

Survicate offers 3 plans:
Essential - $0/month
Professional - $159/month
Ultimate - $549/month

Q. What are the main features of Survicate?

Survicate offers the following features:

  • API
  • CRM Integration
  • Custom Audience Targeting
  • Custom Design
  • Detailed Reporting
  • Google Analytics Integration
  • Marketing Automation Integration
  • Mobile Responsive Design
  • Multiple survey types
  • Question Library
  • Question Skip Logic

Q. Who are the typical users of Survicate?

Survicate has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Survicate support?

Survicate supports the following languages:

English

Q. What type of pricing plans does Survicate offer?

Survicate has the following pricing plans:

Free, Subscription

Q. Does Survicate support mobile devices?

We do not have any information about what devices Survicate supports

Q. What other apps does Survicate integrate with?

Survicate integrates with the following applications:

ActiveCampaign, Constant Contact, Drip, GetResponse, Intercom, Marketo, Pipedrive, SALESmanago Marketing Automation, Wordpress, Wordpress

Q. What level of support does Survicate offer?

Survicate offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials