About Survicate

Survicate is an all-in-one customer feedback tool that allows you collect feedback with:
- targeted website surveys - ask relevant questions in the context to learn more about website visitors,
- one-click email surveys - quickly research customer satisfaction and don't ask for email addresses of participants ever again,
- mobile application surveys - get feedback from app users,
- questionnaires - collect in-depth customer insights and distribute them on social media or other channels.

Learn more about your customers and remove the guesswork from decision-making process.

Survicate is integrated with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This gives you an opportunity to combine all data in one place and use it to improve the performance of your marketing and sales teams.

Pricing starting from:

US$129,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Survicate

- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
- Improve customer loyalty and decrease churn
- Research and improve your Net Promoter Score
- Increase activation and retention in your mobile applications

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$129,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Survey library
Survey template
Survey creation with drag-and-drop editor
Survicate integrations
Choosing distribution method
Analytical dashboard
NPS website survey
Email NPS survey - research your Net Promoter Score effectively
Questionnaire - collect in-depth customer insights
Exit intent survey - trigger a survey when a visitor is about to leave your website
Survicate email surveys
View 12 more
Survicate screenshot: Survey library Survicate screenshot: Survey template Survicate screenshot: Survey creation with drag-and-drop editor Survicate screenshot: Survicate integrations Survicate screenshot: Choosing distribution method Survicate screenshot: Analytical dashboard Survicate screenshot: NPS website survey Survicate screenshot: Email NPS survey - research your Net Promoter Score effectively Survicate screenshot: Questionnaire - collect in-depth customer insights Survicate screenshot: Exit intent survey - trigger a survey when a visitor is about to leave your website Survicate screenshot: Survicate email surveys

Features

Total features of Survicate: 59

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • CRM
  • Conditional Logic
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Feedback Management
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Segmentation
  • Site Intercept Survey
  • Skip Logic
  • Source Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Visitor Management

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Reviews

Overall rating

4,4 /5
(25)
Value for Money
3,9/5
Features
3,8/5
Ease of Use
4,2/5
Customer Support
4,5/5

Already have Survicate?

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Showing 5 reviews of 25
Jordan L.
Overall rating
  • Industry: Broadcast Media
  • Review Source

Overall rating

Great app for a great price

Reviewed on 2015/05/11

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest...

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros

- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team

Cons

- Backend is slow at times

Ross V.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great product , great price point

Reviewed on 2019/10/04

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM...

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Pros

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Cons

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

Josh R.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Horrible customer service and misleading company

Reviewed on 2019/04/18

Pros

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Cons

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

Jennifer L.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use, customisable

Reviewed on 2018/11/20

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly...

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros

User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Verified Reviewer
Overall rating
  • Industry: Building Materials
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

satisfactory survey software

Reviewed on 2018/10/16

I had to get my user id transferred from a previous employee. In the meantime i had to use his...

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?

Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

Showing 5 reviews of 25 Read all reviews

Survicate FAQs

Below are some frequently asked questions for Survicate.

Survicate offers the following pricing plans:

  • Starting from: US$129,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Not Available

Survicate offers 4 plans: Free: $0/month Essential: $129/month ($89 per month billed annually) Professional - $299/month ($159 per month billed annually) Ultimate - $599/month ($419 per month billed annually)

We do not have any information about Survicate features

Survicate has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Survicate supports the following languages:

English

Survicate supports the following devices:

Survicate integrates with the following applications:

ActiveCampaign, Autopilot, GetResponse, Google Analytics, HubSpot Marketing Hub, Intercom, Klaviyo, Mailchimp, Marketo Engage, Pardot, Pipedrive, Slack, WordPress, Zendesk

Survicate offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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