StarShipIT

StarShipIT

Automates the process of fulfilling and shipping orders

4/5 (5 reviews)

StarShipIT Overview

StarShipIT helps to automate and streamline the shipping process of domestic & international orders for online retailers in Australia and New Zealand. StarShipIT acts as a bridge between your eCommerce channels and couriers, importing all of your customer orders from multiple eCommerce channels, shopping carts, inventory and accounting applications, and processing them with your chosen carrier(s).

StarShipIT logs all order and shipping information for international and domestic orders into one system. It automates manual tasks such as validating addresses, printing shipping labels, tracking the shipment of the order, lodging manifests with your courier company and creating customs documents and end of day reports.

Customise a branded tracking page and shipping notifications to improve customer service and reduce enquiries. The system automatically sends tracking codes to your customers, stores all tracking information in the system and automatically updates order status. StarShipIT supports multiple carriers including Australia Post, eParcel, StarTrack, DHL, Toll Priority, Toll IPEC, TNT, Fastway, Sendle, CouriersPlease and Hunter Express. Integrates with 25+ partners including Shopify, Magento, eBay, Amazon + many more.

Pricing

Starting from
US$40,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia

Supported Languages

English

StarShipIT Reviews

Overall rating
4/5
80% positive reviews
3
Excellent
1
Very good
0
Average
0
Poor
1
Terrible
Verified Reviewer

Starshipit to manage your logistics. It will do the trick.

Used Daily for 6-12 months
Reviewed on 2019/01/15
Review Source: Capterra

StarShipIt has been a great tool, beacause you can actually select and work with a variety of couriers and just select the one you want from the ones you normally work with. Everything is set online, so no need to call any of the couriers. I have had no problems with this software. The only perk would be that sometimes the orders don't load fast enough.

Pros

Starshipit for sending packages for a business is quiet useful. You can log all the stores or accounts to one system and administrate them from any computer. We used the linked version to our package administrator and the orders transfer directly to Starshipit. It is very easy to use once you have had enough practice using it. It is easy to change the addresses as it has a massive search engine. Really good option, except for the fact that it takes some time to load the orders.

Cons

Sometimes the orders take a long time to load, but this might be a problem of over charging the system with loads of orders (not sure). From my experience sometimes it is very slow, but most of the time it works well.

Response from StarShipIT

Thanks so much for taking the time to write a review of our app, we appreciate the feedback and have sent it to our product manager.

Regarding your speed issues we would really like to investigate further and see what we can do to help you speed up the app as you should not be experiencing any delay.

Can you email [email protected] and we will get straight onto it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Fay H.

Game-Changing Shipping Software

Reviewed on 2014/12/02
Review Source: Capterra

StarShipIT has significantly improved efficiency and customer service for our business.

With minimal set-up we were able to move from a manual and labour-intensive process to a more automated workflow, while greatly cutting down on customer service calls (thanks to the automated tracking emails and colour-coded track-and trace screen).

Improved efficiency has allowed us to take on business that would previously have been unfeasible.

StarShipIT's greatest strengths lie in

- ease of set-up;
- easy integration;
- a single interface and workflow for multiple carriers;
- speed.

StarShipIT offers a range of options for set-up and integration, but once up and running the user workflow is very simple and intuitive.

In our organisation, all users are able to access track-and-trace data, making customer service calls so much easier to deal with.

It certainly pays to explore the various options and take advantage of customer support during the set-up phase in order to optimise the service, because there are many options and - moving from a more manual process - the real power of the service is not always obvious.

Overall, we have found StarShipIT to be a real game-changer and something that we cannot imagine being without.

Rating breakdown

Ease of Use
Customer Support

Guy N.

Changed my business for the better. Would recommend!

Used Daily for 6-12 months
Reviewed on 2019/02/25
Review Source: GetApp

Pros

The ease of use has allowed my business to handle a large amount of volume. The support line is very helpful and very swift in replies also.

Cons

In regards to cons for this product I don’t have any.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Graham M.

StarShipItT has consistently been unreliable.

Used Daily for 1+ year
Reviewed on 2018/02/05
Review Source: GetApp

Pros

The GUI is promising and simple. There are a range of services to choose from. That's about it, now to get into the chewy bits...

Cons

StarShipItT has consistently been unreliable during the late-afternoon crunch of shipping. Write-backs take over 30 minutes, servers crash. Do not choose this service - shop around. This feedback is from a long-term user of StarShipIT. While they have been receptive to feedback, we're yet to have a week without interruptions in over 12 months.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Rebecca P.

Rating only

Reviewed on 2016/12/08
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

StarShipIT Pricing

Starting from
US$40,00
Pricing options
Free Trial
Subscription
Value for money

Standard: $40
<250 shipments per month

Professional: $80
<4,000 shipments per month

Enterprise: $160
<20,000 shipments per month

Enterprise PLUS
>20,000 shipments per month - call us for a quote

StarShipIT Features

  • API
  • Automatic Notifications
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

Additional information for StarShipIT

Key features of StarShipIT

  • Accounting system integrations
  • Address validation
  • Automatic order status updates
  • Automatic submission of manifests
  • Batch print labels
  • Branded tracking pages
  • Customisable packing slips
  • Customisable shipping notifications
  • Customisable shipping notifications & updates
  • Domestic/ international shipping
  • Dropshipping functionality
  • Electronic customs forms
  • Email and text alert
  • Inventory system integration
  • Label printing
  • Magento integration
  • Stores tracking information
  • Supports ecommerce platforms
  • Supports multiple couriers
  • Tracking widget
  • Windows app

Benefits

  • Supported couriers: Australia Post, DHL Express, DHL eCommerce, Fastway Couriers, New Zealand Post, Toll, Toll IPEC, Hunter Express, Sendle, Quantium, Zoom2U, AusPost On Demand, InExpress, CourierPost, Pace, Fastway, NZ Post, Seko.

  • Supported Systems: Shopify, Magento, Magento 2, BigCommerce, WooCommerce, eBay, Xero, OpenCart, Unleashed, MYOB, Salesforce, Zeald, Trademe, Amazon, Etsy, Neto, TradeGecko, Tradevine, Cin7, DEAR, Netsuite, CSV FTP, 3PL Central, PrestaShop

  • Import domestic & international orders from multiple eCommerce platforms, shopping carts, inventory & accounting apps into one system.

  • Display shipping rates to customers at checkout (Shopify, Magento (1 & 2) & WooCommerce), validate addresses & generate shipping labels from orders.

  • Create shipping rules to automatically populate shipment settings, customise packing slips and branded tracking pages.

  • Automatically lodges manifest orders for couriers, create customs documents for international orders & reports.

  • StarShipIT imports orders automatically (with write-back), automatically generates labels and creates picking slips, manifests and customs docs automatically.

  • StarShipIT FAQs

    Below are some frequently asked questions for StarShipIT.

    Q. What type of pricing plans does StarShipIT offer?

    StarShipIT offers the following pricing plans:

    Starting from: US$40,00

    Pricing model: Subscription

    Free Trial: Available

    Standard: $40
    <250 shipments per month

    Professional: $80
    <4,000 shipments per month

    Enterprise: $160
    <20,000 shipments per month

    Enterprise PLUS
    >20,000 shipments per month - call us for a quote

    Q. What are the main features of StarShipIT?

    StarShipIT offers the following features:

    • Accounting system integrations
    • Address validation
    • Automatic order status updates
    • Automatic submission of manifests
    • Batch print labels
    • Branded tracking pages
    • Customisable packing slips
    • Customisable shipping notifications
    • Customisable shipping notifications & updates
    • Domestic/ international shipping
    • Dropshipping functionality
    • Electronic customs forms
    • Email and text alert
    • Inventory system integration
    • Label printing
    • Magento integration
    • Stores tracking information
    • Supports ecommerce platforms
    • Supports multiple couriers
    • Tracking widget
    • Windows app

    Q. Who are the typical users of StarShipIT?

    StarShipIT has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does StarShipIT support?

    StarShipIT supports the following languages:

    English

    Q. What type of pricing plans does StarShipIT offer?

    StarShipIT has the following pricing plans:

    Subscription

    Q. Does StarShipIT support mobile devices?

    We do not have any information about what devices StarShipIT supports

    Q. What other apps does StarShipIT integrate with?

    StarShipIT integrates with the following applications:

    BigCommerce, Cin7, MYOB Essentials, Magento, Order Desk, Peoplevox, Shopify, TradeGecko, Unleashed Software, Xero

    Q. What level of support does StarShipIT offer?

    StarShipIT offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials