Automates the process of fulfilling and shipping orders
4/5 (5 reviews)StarShipIT helps to automate and streamline the shipping process of domestic & international orders for online retailers in Australia and New Zealand. StarShipIT acts as a bridge between your eCommerce channels and couriers, importing all of your customer orders from multiple eCommerce channels, shopping carts, inventory and accounting applications, and processing them with your chosen carrier(s).
StarShipIT logs all order and shipping information for international and domestic orders into one system. It automates manual tasks such as validating addresses, printing shipping labels, tracking the shipment of the order, lodging manifests with your courier company and creating customs documents and end of day reports.
Customise a branded tracking page and shipping notifications to improve customer service and reduce enquiries. The system automatically sends tracking codes to your customers, stores all tracking information in the system and automatically updates order status. StarShipIT supports multiple carriers including Australia Post, eParcel, StarTrack, DHL, Toll Priority, Toll IPEC, TNT, Fastway, Sendle, CouriersPlease and Hunter Express. Integrates with 25+ partners including Shopify, Magento, eBay, Amazon + many more.
Pros
Starshipit for sending packages for a business is quiet useful. You can log all the stores or accounts to one system and administrate them from any computer. We used the linked version to our package administrator and the orders transfer directly to Starshipit. It is very easy to use once you have had enough practice using it. It is easy to change the addresses as it has a massive search engine. Really good option, except for the fact that it takes some time to load the orders.
Cons
Sometimes the orders take a long time to load, but this might be a problem of over charging the system with loads of orders (not sure). From my experience sometimes it is very slow, but most of the time it works well.
Thanks so much for taking the time to write a review of our app, we appreciate the feedback and have sent it to our product manager.
Regarding your speed issues we would really like to investigate further and see what we can do to help you speed up the app as you should not be experiencing any delay.
Can you email [email protected]it.com and we will get straight onto it
StarShipIT has significantly improved efficiency and customer service for our business.
With minimal set-up we were able to move from a manual and labour-intensive process to a more automated workflow, while greatly cutting down on customer service calls (thanks to the automated tracking emails and colour-coded track-and trace screen).
Improved efficiency has allowed us to take on business that would previously have been unfeasible.
StarShipIT's greatest strengths lie in
- ease of set-up;
- easy integration;
- a single interface and workflow for multiple carriers;
- speed.
StarShipIT offers a range of options for set-up and integration, but once up and running the user workflow is very simple and intuitive.
In our organisation, all users are able to access track-and-trace data, making customer service calls so much easier to deal with.
It certainly pays to explore the various options and take advantage of customer support during the set-up phase in order to optimise the service, because there are many options and - moving from a more manual process - the real power of the service is not always obvious.
Overall, we have found StarShipIT to be a real game-changer and something that we cannot imagine being without.
Pros
The ease of use has allowed my business to handle a large amount of volume. The support line is very helpful and very swift in replies also.
Cons
In regards to cons for this product I don’t have any.
Pros
The GUI is promising and simple. There are a range of services to choose from. That's about it, now to get into the chewy bits...
Cons
StarShipItT has consistently been unreliable during the late-afternoon crunch of shipping. Write-backs take over 30 minutes, servers crash. Do not choose this service - shop around. This feedback is from a long-term user of StarShipIT. While they have been receptive to feedback, we're yet to have a week without interruptions in over 12 months.
Rating breakdown
Likelihood to recommend
Standard: $40
<250 shipments per month
Professional: $80
<4,000 shipments per month
Enterprise: $160
<20,000 shipments per month
Enterprise PLUS
>20,000 shipments per month - call us for a quote
Below are some frequently asked questions for StarShipIT.
StarShipIT offers the following pricing plans:
Starting from: $40
Pricing model: Subscription
Free Trial: Available
Standard: $40
<250 shipments per month
Professional: $80
<4,000 shipments per month
Enterprise: $160
<20,000 shipments per month
Enterprise PLUS
>20,000 shipments per month - call us for a quote
StarShipIT offers the following features:
StarShipIT has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
StarShipIT supports the following languages:
English
StarShipIT has the following pricing plans:
Subscription
We do not have any information about what devices StarShipIT supports
StarShipIT integrates with the following applications:
BigCommerce, Cin7, MYOB Essentials, Magento, Order Desk, Peoplevox WMS, Shopify, TradeGecko, Unleashed Software, Xero
StarShipIT offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
StarShipIt has been a great tool, beacause you can actually select and work with a variety of couriers and just select the one you want from the ones you normally work with. Everything is set online, so no need to call any of the couriers. I have had no problems with this software. The only perk would be that sometimes the orders don't load fast enough.